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2.2 from 35 reviews
5 stars
7
4 stars
4
3 stars
0
2 stars
3
1 stars
21
Overall Review of Heather Health Care Center
caveat6 reviews mention this
Cleanliness complaints are frequent
Many residents and families describe a dirty, foul-smelling environment.
Several reviews mention strong odor and general filth, with one person calling it dirty and nasty. Other comments describe pests, including bedbugs, and at least one review links cleanliness to health problems. A couple of reviewers also say belongings or basic upkeep were not handled well. Taken together, the negative theme is consistent around sanitation and comfort.
caveat10 reviews mention this
Staffing and bedside manner come up
Residents and families report staffing and communication problems that hurt care.
While a few people say staff improved after changes, many others describe staffing shortages, unprofessional behavior, and a lack of help when it was needed. Several reviews complain about rude or unprofessional phone and front-desk interactions, and others describe nurses who did not respond appropriately to requests. Multiple comments describe turning their backs, ignoring concerns, or being unable to get answers in a timely way. Overall, the most repeated concern is that day-to-day support did not feel dependable to families.
caveat3 reviews mention this
Communication breaks down for families
Families describe difficulty getting timely updates and clear scheduling help.
Some reviewers say calls and messages were handled poorly, including being transferred to the wrong place or not being able to get through smoothly. Others describe attempts to coordinate with facilities and relatives that did not go as expected, with information not getting passed along. On the positive side, at least one reviewer credits the community with answering questions during a call and keeping them updated about progress, but that experience isn’t shared by everyone.
caveat5 reviews mention this
Medical oversight is questioned
Some reviews raise concerns about supervision, medications, and doctor follow-through.
A number of reviews describe serious gaps in care, including nurses allegedly ignoring symptoms, refusing to contact a doctor, or failing to follow through on ordered tests. Others mention medication problems, such as missing prescriptions, and report events like blacking out or safety risks when help wasn’t available. There are also concerns about diagnosis and treatment support, including claims that rehab goals were not met and that doctors were unresponsive. Wound and skin outcomes are mentioned as well, with at least one review saying staff did not clean properly, contributing to rash and bed sores.
common4 reviews mention this
Some families report staff improvements
A few reviewers say changes in leadership led to noticeable improvement.
A couple of families describe better experiences after staff and administration changes, including comments that a meeting went well and the facility looked well kept. One reviewer says staff improved compared with an earlier visit, and another describes getting their questions answered during a conference call with updates on progress. While these accounts are positive, multiple other reviews still report serious concerns, so experiences appear inconsistent across residents and timelines.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
173 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Chicago Midway (10 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Dillingers Drive-In (0.7 miles)
Buona Restaurant & Catering (3.1 miles)
McDonald's (3.2 miles)
Horse Thief Hollow (3.4 miles)
Firewater Saloon - Mount Greenwood (3.7 miles)
Portillo's Hot Dogs (3.8 miles)
The Brazen Head (3.8 miles)
Transportation
Metra - Morgan Park / 115th Street (2 miles)
Metra - 107th Street (4.1 miles)
Metra (5.2 miles)
Metra/Amtrak (6.4 miles)
Places of Worship
Holy Name Of Mary Church (2.4 miles)
Beth Eden Baptist Church (2.5 miles)
Christ Community Church (6.3 miles)
Palos Islamic Center (7.8 miles)
Pharmacies
CVS Pharmacy (2.5 miles)
Walgreens (3 miles)
Walgreens (3.1 miles)
CVS Pharmacy (3.4 miles)
Walgreens (3.6 miles)
Walgreens (3.7 miles)
Walgreens (4.3 miles)
Physicians
Family Christian Health Center (3.3 miles)
United Pain Services (6.2 miles)
Dr Uppuluri, Dr Patel, Dr Chavin Urology (6.3 miles)
Advocate South Suburban Hospital: Smith Sharon C MD (6.4 miles)
Hospitals
Ingalls Memorial (3.4 miles)
Little Company of Mary Hospital (4.8 miles)
Advocate Christ Outpatient Pavilion (5.6 miles)
Advocate Children Hospital-Hope Pavilion (5.8 miles)
Heather Health Care Center on seniors.fyi includes 5 photos including images showing billiards, windows, bedroom, dining, interior, recreation room, living room, tree, and more.
Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
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173 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Chicago Midway (10 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Friendly staff and clean, welcoming environment.
Exploring the World of Home Health Nurses: Qualifications, Roles, and Hiring Tips
Navigating Medicare Coverage for In-Home Care Services
In-Home Care Costs in 2025: A Detailed State-by-State Exploration
