Heather Health Care Center in Harvey, IL
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15600 South Honore Street, Harvey, IL 60426
For more information about senior living options: (844) 490-3973
The staff has improved since the first visit months ago. They had a great meeting with staff, and the facility seems very well kept and in order. The place was nice and cozy, with very respectful staff, and is highly recommended. The facility has new staff and a new administrator, and it appears they are improving. Residents express appreciation for the staff, especially nurse Smiley (Jawanah). The reviewer believes this place is suitable and would be liked for an elderly loved one.
The reviewers describe the facility as trash and urge others to stay away. The front desk and answering service are noted as extremely rude and unprofessional. The place is depicted as dirty and smelly, with broken beds and poor air circulation. The nursing care is described as mean, neglectful, and unresponsive to residents’ needs. There are serious accusations of staff misusing a resident’s debit card and other financial improprieties. The facility is labeled the worst nursing home they’ve seen and called to be shut down or investigated. Bedbugs and overall poor living conditions are repeatedly mentioned as major issues.Heather Health Care Center in Harvey, Illinois is not a general-coverage option for families seeking consistently reliable, respectful, and well-managed senior care. It is best viewed as a last-resort choice for households with limited alternatives and the wherewithal to police daily care closely. If a loved one requires steady medical attention, clean surroundings, and dignified treatment, this community is unlikely to meet those baseline expectations without rigorous oversight. Families faced with complex rehab needs or memory-care demands should proceed with extreme caution, recognizing that the facility’s reputation for safety, communication, and quality of care is problematic rather than reassuring.
Those considering alternatives should look elsewhere for environments with stable staffing, proactive administration, and transparent operations. The most critical red flags here are persistent complaints about rude communication, incomplete or delayed care, and allegations of neglect or harm. For families seeking consistent, respectful caregiver interaction, reliable medication management, and clean, well-maintained spaces, other facilities with verifiable inspection records and a track record of proactive problem-solving are preferable. Memory-care needs, aggressive behaviors, or high-acuity medical requirements typically require a safer, more responsive setting than what Heather Health Care Center appears to provide here.
On the upside, occasional positives surface, suggesting that the facility can offer moments of functional operation when overseen by an attentive team. A newer administration and some staff turnover have been associated with brief impressions of improvement, and there are witnesses who describe constructive meetings and a sense that the facility can appear orderly and well-kept on certain days. The proximity to a hospital and occasional individual staff members who communicate kindly can be meaningful in emergencies or during short-term stays. However, these pros are unevenly distributed and do not reliably counter the pervasive patterns of dysfunction reported by many families.
The overarching concerns dominate the decision calculus. Reports of unprofessional phone interactions, unhelpful front-desk staff, and a perceived lack of empathy set a troubling tone for ongoing care. Structural issues, outdated rooms, crowded four-bed configurations, and a smell or cleanliness that residents and families must endure, signal that basic comfort and dignity are at risk. More alarming are repeated claims of missed medical orders, delayed responses to needs, and, in some cases, accusations of neglect or wrongdoing involving resident funds or medical care. Such dynamics erode trust and complicate any attempt to build a safe, predictable care routine.
For families moving forward, the practical steps are clear. Before placement, request a detailed, written care plan, current staffing ratios, and a recent inspection/deficiency report. Schedule in-person tours focusing on room conditions, cleanliness, and the availability of caregiving staff on each shift. Insist on conversations with the administrator, head nurse, and a wound-care or dietary lead to gauge responsiveness and expertise. Once admitted, establish a strict communication protocol, including daily check-ins, clear contact points, and a formal care conference within the first week. Demand timely action on medications, nutrition, and mobility assistance, and monitor infection control practices, room cleanliness, and resident well-being with regular family rounds.
Overall, Heather Health Care Center presents a high-risk option that tends to offset its occasional improvements only through persistent, hands-on advocacy from families. The pattern of complaints, staff accessibility, quality of care, and safety, creates a scenario where engagement and oversight are non-negotiable requirements for any resident. For those who can afford stronger assurances and want a more predictable, respectful, and clean living environment, it is prudent to pursue other communities first. If remaining with Heather, a plan anchored in vigilance, frequent in-person visits, and formal escalation channels becomes essential to avoid repeating the most troubling experiences reported by past residents and families.
173 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heather Health Care Center in Harvey, IL is an assisted living community offering a wide range of amenities and care services to its residents. The center is fully furnished and provides a comfortable environment for seniors to live in. Residents can enjoy the convenience of having a beauty salon on-site as well as access to cable or satellite TV in their rooms. The community also offers community-operated transportation for residents to easily get around.
For those who like to stay connected, there is a computer center with Wi-Fi/high-speed internet available. Meals are served restaurant-style in the dining room, and special dietary restrictions can be accommodated. Additionally, there is a kitchenette available for residents who prefer to prepare their own meals.
Heather Health Care Center offers various recreational amenities such as a fitness room, gaming room, small library, and outdoor space where residents can relax or engage in activities. There are also scheduled daily activities organized by the center as well as resident-run activities to encourage social interaction among residents.
Care services at Heather Health Care Center include 24-hour call system and supervision to ensure the safety and well-being of residents at all times. Assistance is provided with activities of daily living such as bathing, dressing, and transfers. Medication management service is also available to ensure that residents take their medications properly.
The center has a mental wellness program in place to support the emotional well-being of its residents. Transportation arrangement is provided for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination assistance is offered for new residents.
Heather Health Care Center is conveniently located near 12 pharmacies, allowing easy access to medication needs. There is also 1 physician nearby for any medical concerns. For dining options outside the community, there are 14 restaurants nearby offering different cuisines.
Residents will have peace of mind knowing that there are two hospitals nearby should any medical emergencies arise. Additionally, there are two places of worship located close to the community for residents who want to continue their religious practices.
Overall, Heather Health Care Center provides a comprehensive assisted living experience with various amenities and care services tailored to meet the needs of its residents while also ensuring their comfort, convenience, and well-being.
Heather Health Care Center is located at 15600 South Honore Street, Harvey, IL 60426 in Cook County, Illinois
Heather Health Care Center on seniors.fyi includes 5 photos including images showing windows, bedroom, dining, billiards, tree, brick building, garden, interior, and more.
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