Heather Health Care Center
Save15600 South Honore Street, Harvey, IL 60426
For more information about senior living options: (844) 490-3973
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A reviewer reported a great meeting with staff and that the facility seemed very well kept and in order, suggesting it would be liked for elderly loved ones. The facility has new staff and a new administrator and appears to be improving. Staff improvements were noted since the initial visit months ago. A staff member named Diamond was described as helpful. A reviewer expressed appreciation for a nurse named Jawanah, known as Smiley.
The reviewers describe the facility as trash and not a good place to live or for a loved one. They claim the front desk staff are rude and unprofessional, and the phone service is unhelpful. The place is described as dirty with a horrible, unbearable odor and bedbugs. The building is old and outdated, with four-bed rooms, broken beds, and poor air circulation. They allege understaffing, overworked nurses, and unresponsive, unempathetic care. They report neglect, missed medications or doctor calls, and poor communication about residents' needs. They accuse staff of misusing residents' debit cards for themselves. They say the facility should be shut down or inspected, with suspicions that state inspectors are being paid off. They note that the owner sometimes responds to some reviews but ignores others, leaving the negative experiences unaddressed.A stream of reviews paints a troubling picture of this nursing home and rehabilitation facility, with complaints ranging from confrontational behavior and poor communication to serious concerns about the quality of care, safety, and even the treatment of residents. Taken together, the accounts describe an environment many families would deem unacceptable for their loved ones, with occasional hints of improvement only in the eyes of a few observers. The overarching tone across the remarks is one of alarm, disappointment, and, in some cases, outright anger.
A notable cluster of grievances centers on interactions with staff, particularly at the front desk and over the phone. One reviewer recounted a tense incident when they came in to complete an application and had a conflict with the front-desk staff for the third time. The account describes lied-to claims, a hostile reception, and a staff member who stood over the reviewer as if ready to attack, with several other staff members present as silent observers. The reviewer says this culminated in plans to report the incident, and they express a broader sense that staff are unprofessional and unhelpful when spoken to or questioned. Another reviewer complains about a phone experience, specifically naming a receptionist identified as Keyota, who allegedly rushes callers, transfers them to the wrong department, and discourages people from asking for names. Taken together, these stories depict a pattern of rude or unhelpful communication that leaves families feeling unheard and disrespected even before any substantive care questions arise.
The most emotionally charged narratives concern the care of loved ones and the possibility of neglect or inappropriate treatment. One long, dated account from January 11, 2024, describes a family attempting to place their mother in this facility after other options failed. The reviewer paints a bleak scene: a cramped four-bed room, encounters with staff whose behavior verges on callous, and a perception that the facility is ill-equipped to provide adequate support for a person with advanced illness and dementia. They recount a sequence of troubling episodes after their mother's admission and express conviction that the staff failed to meet essential medical and emotional needs, culminating in the mother's death a short time after arrival and insinuations that something may have been done to her or at least not properly addressed. This account asserts systemic problems - unresponsive physicians, overworked staff, neglectful bedside care, and disorganization - alongside concrete allegations of misplacement and delays that harmed the patient and distressed the family.
Other reviews echo the theme that the building and operations feel outdated and poorly maintained. Complaints include the smell of the facility, insufficient staffing on every shift, beds that are broken, and a general sense that the environment is not conducive to comfort or safety. Several reviewers mention bedbugs, indicating serious sanitation concerns, while others call out a lack of timely communication with families and difficulty in arranging Zoom calls or other updates about residents. The sense presented is that even basic quality control and upkeep - cleanliness, proper ventilation, functioning equipment - are not reliably present, which naturally fuels anxiety about the level of care being provided.
In contrast to the prevailing negativity, there are a handful of reviews that describe more favorable experiences or at least signs of improvement. One post notes a "great meeting with staff" and describes the facility as well-kept and orderly, with a suggestion that a positive impression could be possible if the facility continues to maintain high standards. Another reviewer remarks that there has been "staff improvement" since earlier visits, implying ongoing changes under new leadership. A separate comment mentions a recent shift in administration and a perception that improvements are taking place. A few reviews also offer warmth toward specific caregivers or staff - some praising particular nurses or social workers - and one post even identifies a specific staff member by name as a helpful presence. Taken together, these accounts suggest that the facility is not uniformly condemned, but the positive experiences are far outweighed by the negative ones, and the improvements cited by a minority do not erase persistent concerns.
There is a recurring motif of distrust toward oversight and accountability. Several reviewers question whether the state or inspectors would sanction the facility or whether ratings and banners (such as a loud "5 stars" claim) are merely marketing rather than accurate reflections of care. The sentiment across many entries is skeptical: families worry that the facility prioritizes appearances or expedience over genuine resident well-being, and they worry about whether complaints trigger meaningful changes. In some stories, families report that responses from ownership are notably active, with the owner personally addressing reviews or claims; in others, the lack of a direct, transparent response compounds the sense that accountability is lacking. The tension between these experiences - some owners engaging with feedback and others allegedly distant - adds to an impression of inconsistency in leadership and care quality.
In sum, the majority of testimonials highlight serious concerns about the safety, dignity, and effectiveness of care for residents, including allegations of neglect, miscommunications about medical orders, and uncomfortable or unsafe living conditions. The more intense stories describe distressing episodes around medical care, medication, and staff behavior, with particular emphasis on the impact these issues can have on vulnerable residents and their families. That said, a small portion of reviews points to occasional improvements and positive interactions, usually tied to changes in staff or administration, suggesting that reform is possible but not yet realized consistently across the facility. The overall takeaway for families is to proceed with caution, verify current standards of care and safety, and thoroughly evaluate whether this facility can meet the specific needs and expectations of a loved one before making any placement decisions.
173 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heather Health Care Center in Harvey, IL is an assisted living community offering a wide range of amenities and care services to its residents. The center is fully furnished and provides a comfortable environment for seniors to live in. Residents can enjoy the convenience of having a beauty salon on-site as well as access to cable or satellite TV in their rooms. The community also offers community-operated transportation for residents to easily get around.
For those who like to stay connected, there is a computer center with Wi-Fi/high-speed internet available. Meals are served restaurant-style in the dining room, and special dietary restrictions can be accommodated. Additionally, there is a kitchenette available for residents who prefer to prepare their own meals.
Heather Health Care Center offers various recreational amenities such as a fitness room, gaming room, small library, and outdoor space where residents can relax or engage in activities. There are also scheduled daily activities organized by the center as well as resident-run activities to encourage social interaction among residents.
Care services at Heather Health Care Center include 24-hour call system and supervision to ensure the safety and well-being of residents at all times. Assistance is provided with activities of daily living such as bathing, dressing, and transfers. Medication management service is also available to ensure that residents take their medications properly.
The center has a mental wellness program in place to support the emotional well-being of its residents. Transportation arrangement is provided for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination assistance is offered for new residents.
Heather Health Care Center is conveniently located near 12 pharmacies, allowing easy access to medication needs. There is also 1 physician nearby for any medical concerns. For dining options outside the community, there are 14 restaurants nearby offering different cuisines.
Residents will have peace of mind knowing that there are two hospitals nearby should any medical emergencies arise. Additionally, there are two places of worship located close to the community for residents who want to continue their religious practices.
Overall, Heather Health Care Center provides a comprehensive assisted living experience with various amenities and care services tailored to meet the needs of its residents while also ensuring their comfort, convenience, and well-being.
Heather Health Care Center is located at 15600 South Honore Street, Harvey, IL 60426 in Cook County, Illinois
Heather Health Care Center on seniors.fyi includes 5 photos including images showing windows, bedroom, dining, billiards, tree, brick building, garden, interior, and more.
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Interior
Living Room
Bedroom
Windows
Billiards
