Symphony Of Hanover Park

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  • Interior

    A cozy bedroom with a warm color scheme, featuring a bed, armchair, and decorative elements.

  • Decor

    A cozy living room with a beige sofa, colorful cushions, and a shaggy rug.

  • Building

    A multi-story residential building with a brick facade and central entrance.

  • Bedroom

    A modern bedroom with sleek furnishings and abstract artwork.

  • Dining

    A modern dining area with blue chairs and white tables, featuring elegant chandeliers and a TV screen on the wall.

  • Kitchen

    A modern kitchen featuring stainless steel appliances, wooden cabinets, and a green tile backsplash.

  • Artwork

    A modern lobby with comfortable seating and a green accent wall.

  • Seating Area

    A modern lobby with comfortable seating, a green wall, and a welcoming reception desk.

  • Bathroom

    A modern and clean bathroom with a shower, bathtub, and sink area.

  • Lobby

    A hotel lobby with a reception desk and stylish interior design.

  • Exercise Equipment

    A well-equipped fitness area with exercise machines and therapy balls.

  • Minimalist

    A modern and minimalist exercise room featuring yoga balls and indoor plants.

Symphony Of Hanover Park

2000 West Lake Street, Hanover Park, IL 60133

For more information about senior living options: (844) 490-3973

3.6 from 100 reviews
5 stars
54
4 stars
11
3 stars
1
2 stars
6
1 stars
28

Skilled Nursing Facility

Overall Review of Symphony Of Hanover Park

Pros

  • pro The staff is great, helpful and pleasant.
  • pro The whole staff is extremely friendly and their number one goal is to help every patient overcome their hurdles.
  • pro 5 stars to the Occupational Therapy Department; they are caring, comforting, very helpful, and knowledgeable.
  • pro Gus is caring, motivating, and brings out the best in his patients.
  • pro The therapists Jasmine and Jennifer were wonderful.
  • pro The physical therapy, speech therapy and occupational therapy are wonderful here; Molly, Andrea, and Gus are especially helpful.
  • pro Everyone was wonderful, professional and kind, from receptionist to nurse to doctor.
  • pro The nurses are fantastic.
  • pro They are helpful with discharge steps afterward.

Cons

  • pro Patients frequently wait over an hour for assistance, call lights are ignored or turned off, and pain medications are often late.
  • pro Staff are observed yelling in hallways and evening help is unreliable.
  • pro The facility is described as short-staffed, leading to neglect and delays in care.
  • pro A nurse allegedly hung up on a family member twice and claimed the facility doesn't take phone calls.
  • pro Residents were left for extended periods, including over 12 hours, in a wet, cold bed without timely attention.
  • pro Meals are poor, therapy is nearly nonexistent, and patients can lose significant weight.
  • pro Long-term care is described as neglectful and unprofessional, with dirty conditions and misplacing personal items.

Review

The collection of reviews about Symphony of Hanover Park presents a broad spectrum of experiences, from high praise for individual staff members to serious concerns about care quality and communication. On the positive side, many reviewers emphasize that the facility's staff are friendly, helpful, and genuinely focused on helping residents overcome their challenges. A number of callers specifically highlighted the Third Floor team with notable appreciation: Sarah, a nurse; Diane, a certified nursing assistant; and Carol, a therapist, along with the front desk ladies. One reviewer even singled out the entire staff as being "extremely friendly" with the number one goal of helping patients, noting that they do indeed strive to move people forward in their recovery. There are repeated nods to the therapy department's dedication and effectiveness, with several patients describing therapists as caring, comforting, knowledgeable, and capable of motivating residents to engage in their rehabilitation. Occupational Therapy, in particular, receives frequent praise, with some reviewers declaring it to be excellent, and several staff members - Gus, Molly, Andrea, Jasmine, Jennifer, and Sheila - are named with affection for their impact on individuals' progress and morale.

Cleanliness and the welcoming atmosphere are also cited positively. One reviewer was impressed by the facility's clean and inviting environment, calling it easy to visit a relative there. Positive anecdotes include a daughter praising a nurse's or aide's cheerfulness and the way staff make family members feel included in the care process. Several accounts describe discharge planning as well-structured and supportive, with staff such as Jaylin the case worker and Patrice, head of physical therapy, receiving specific commendations for their roles in coordinating care and preparing for a successful return home. In short, for many residents and families, the rehab services, particularly in therapy and the associated supportive staff, delivered compassionate, competent care that helped them feel valued and hopeful about recovery.

Yet the reviews also contain a consistent and substantial set of concerns that many families experienced in the same facility. Complaints about responsiveness and communication emerge repeatedly. Some reviewers report waiting over an hour for help after using the call bell, and others describe situations where call lights were ignored or staff could not be found in the evenings. There are accounts of patients who felt ignored or neglected, including instances of prolonged delays in pain medication and claims that residents were left without assistance in bed for extended periods. One family described a nurse hanging up on them twice while seeking updates about a loved one's meds, and another recounts a day-of-admission delay that stretched over 15 hours before care was completed. Several families mention failed or slow communications with nursing staff and management, with some reporting that nursing supervisors did not return phone calls after urgent concerns.

A number of reviewers raise alarms about safety, staffing levels, and overall quality of care. There are assertions that the facility is short-staffed, especially at night and on weekends, leading to delayed responses and inconsistent care. Patients are described as experiencing delays in routine tasks such as baths and basic assistance, and there are vivid accusations of neglect, including reports of elderly residents calling out for help in hallways and being left in uncomfortable conditions, such as lying in a wet bed for hours. Some reviewers claim that not all staff were vaccinated and that COVID-related visitation restrictions created additional stress and isolation for families. Concerns extend to the overall environment and practices, with one reviewer describing experiences as bordering on neglect and another alleging that a patient wasn't given vegetables or adequate nutrition, contributing to weight loss during a stay.

There are also critical reflections on the admissions and discharge processes. Several reviewers recount delays and miscommunications around admissions, including incomplete admissions documentation and inconsistent expectations about how quickly a patient would be moved into a room or assigned to a suitable bed. The testimony includes frustration with policies around medication administration and the responsibility placed on family members to advocate loudly for timely care, as well as criticism of administrative responsiveness - such as claims that an admissions manager failed to return calls in a timely manner or that there was confusion surrounding which nurse would be taking responsibility for a patient upon admission.

Despite the strong praise for certain departments and individual caregivers, the overall sentiment in many reviews is one of caution. The positive experiences highlight dedicated therapists, supportive case management, and a typically warm staff that makes residents feel cared for. The negative experiences, however, emphasize the risk to safety and well-being when staffing is stretched, communication falters, or medications and basic needs are not promptly addressed. Several families compare Symphony of Hanover Park favorably to other rehab placements, acknowledging that some aspects of the care are excellent and the staff is kind and capable. Yet, the most urgent concerns - delays in medications, unresponsiveness to call lights, alleged neglect, and insufficient attention to basic needs - dominate when readers summarize the care experience.

In sum, the reviews reflect a facility with bright spots and serious shortcomings. Reviewers consistently celebrate the compassionate, skilled work of specific therapists, nurses, and aides who treat residents with dignity and encourage progress. At the same time, they worry about systemic issues: understaffing, delayed responses, gaps in communication, medication administration problems, and episodes that hint at neglect or inadequate oversight. Families who are considering Symphony of Hanover Park should weigh these divergent experiences, plan to stay actively involved in care, request named staff whenever possible, and seek clear, timely communication with leadership to address any concerns as they arise. The facility's potential for excellent rehabilitation and warm, individualized care is evident, but so too are the risks that can accompany staffing shortages and inconsistent operational practices.

Features

Housing

  • 150 resident community capacity 150 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Chicago O'Hare International (13 miles away) Chicago O'Hare International (13 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Symphony Of Hanover Park is an assisted living community located in Hanover Park, IL. This vibrant community offers a variety of amenities to enhance the residents' lifestyle and ensure their comfort and convenience.

Residents can enjoy the convenience of an on-site beauty salon, where they can get pampered and look their best. They also have access to cable or satellite TV in their private rooms, ensuring they can stay entertained at all times.

Transportation is made easy with community-operated transportation services, which provide residents with convenient access to nearby attractions and appointments. A computer center is available for residents to stay connected and engaged with technology.

The dining room offers restaurant-style dining experiences, where residents can enjoy delicious meals prepared by professional chefs. For those who prefer more flexibility in their meal options, there is a kitchenette available for their use. Special dietary restrictions are accommodated to ensure each resident's unique needs are met.

To promote physical well-being, residents have access to a fitness room and outdoor space where they can engage in exercise programs or simply relax in the beautiful garden area. The wellness center provides additional support for maintaining a healthy lifestyle.

The community features fully furnished apartments with private bathrooms for each resident's comfort and privacy. Housekeeping services are provided to ensure a clean and organized living environment.

Engaging activities are offered on a daily basis, including resident-run activities, fitness programs, planned day trips, and scheduled daily activities. The gaming room and small library provide additional entertainment options that cater to different interests.

For added convenience, move-in coordination services are available to assist new residents with the transition into their new home. Transportation arrangements can be made for non-medical purposes as well as doctor's appointments.

Symphony Of Hanover Park is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures that residents have easy access to essential services within close proximity.

With its wide range of amenities and care services, Symphony Of Hanover Park offers a supportive and vibrant community for seniors looking for assisted living options in Hanover Park, IL.

Nearby Places of Interest

Transportation

  • Metra (0.3 miles)
  • Metra (1.9 miles)
  • Metra Train Station (9.1 miles)

Pharmacies

  • Walgreens (1.1 miles)
  • Walgreens (1.2 miles)
  • CVS Pharmacy (1.5 miles)
  • CVS Pharmacy (1.7 miles)
  • Walmart Pharmacy (1.8 miles)
  • Walgreens (2.1 miles)
  • Walgreens (2.8 miles)

Restaurants

  • Popeyes Louisiana Kitchen (1.3 miles)
  • McDonald's (1.3 miles)
  • Portillo's Hot Dogs (1.7 miles)
  • Sonic Drive-In (2.2 miles)
  • McDonald's (2.4 miles)
  • Chipotle Mexican Grill (2.5 miles)
  • Chick-Fil-A (2.5 miles)

Parks

  • Bartlett Park (1.6 miles)
  • Mallard Lake County Forest Preserve (2.3 miles)
  • Goose Lake Park (2.8 miles)
  • Sheffield Park (4 miles)
  • Abrahamsen Park (4.9 miles)
  • Winding Trails Basin (5.1 miles)
  • Fabbrini Park (5.3 miles)

Cafes

  • Starbucks (2 miles)
  • Starbucks (3.2 miles)
  • Starbucks (6.7 miles)
  • Starbucks (7.2 miles)

Places of Worship

  • Calvary Community Church (2.1 miles)
  • St Hubert Church (4.9 miles)
  • Willow Creek Community Church (7.1 miles)
  • St John Neumann Catholic Church (7.8 miles)
  • College Church (8.9 miles)

Physicians

  • Barrington Orthopedics (2.5 miles)
  • Alexian Doctors Building 2 (4.5 miles)
  • Dr.Ehsan Family Practice (7.4 miles)
  • Wheaton Eye Clinic (7.7 miles)
  • Next Generation Pediatrics (8.2 miles)
  • Tyler Medical Services (8.8 miles)
  • Dupage Medical Group (8.9 miles)

Hospitals

  • St Alexius Medical Center (4.3 miles)
  • Alexian Brothers Women and Children's Hospital (4.4 miles)
  • Ascension Alexian Brothers - Behavioral Health Hospital (4.5 miles)
  • Central Dupage Hospital - Mother & Baby Pavilion (8 miles)
  • Central Dupage Hospital (8 miles)
  • Northwestern Medicine Central DuPage Hospital Sleep Health Center (8 miles)

Theaters

  • AMC South Barrington 24 (5.5 miles)
  • AMC Streets of Woodfield 20 (7.1 miles)
  • Addison Cinema Addison, Il (7.2 miles)

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