Overall Review of Landmark Of Des Plaines Rehab
common
28 reviews mention this
Staff care comes through clearly
Residents and families most often describe caring, kind, and responsive staff.
Many reviews describe nurses, CNAs, and other team members as attentive and supportive, including people who helped with concerns, updates, and discharge planning. Several residents and visitors also mention specific staff members by name and credit them with making the stay feel safer and more comfortable. A few reviewers also criticize staff for rudeness, lack of urgency, or not answering calls, but the dominant thread in the feedback is that staff are trying to help residents day to day.
common
16 reviews mention this
Cleanliness is a mixed experience
Reviews frequently mention cleanliness, though some call out odors and hygiene failures.
Positive reviews repeatedly say the building feels clean, neat, and well kept, with visitors noticing no strong smells and residents describing comfort and cleanliness. Several other reviews, however, mention unpleasant odors, rooms not matching what was shown, or hygiene lapses such as long waits during bathing or poor cleaning practices. Overall, cleanliness shows up often as a point of agreement, but the negative comments are serious enough that it comes across as inconsistent between stays and units.
differentiator
12 reviews mention this
Rehab and wound care helped
Therapy and wound care are repeatedly credited with helping residents improve.
A number of reviewers talk about physical and occupational therapy supporting recovery, including better strength and mobility during rehab stays. Wound care is also mentioned as a meaningful part of progress, with some families attributing healing improvements to the wound care team. There are also a few comments that restorative therapy did not happen as promised, so experiences appear to vary, but the improvement-focused stories are common.
common
7 reviews mention this
Activities keep residents engaged
Residents and visitors describe a steady stream of activities and engagement.
Multiple reviews highlight planned daily activities and resident engagement, including staff-led and resident-run options. Some families say their loved ones stay involved, and visitors mention seeing enjoyable programs and holiday celebrations. There are also a few complaints about care and responsiveness that do not address activities, but the activity-focused feedback is one of the more consistent positive threads.
common
6 reviews mention this
Dining is generally well received
Food quality is often described as good, including support for special diets.
Several reviews say the food is good or that residents look forward to meals, and at least one mentions special diets being handled. A smaller number of reviews are less satisfied and ask for more variety. Dining concerns appear less frequent than care-staff concerns, but nutrition and meal experience still come up often enough to be a recurring theme.
caveat
22 reviews mention this
Care responsiveness and staffing concerns
Some reviews describe serious delays in getting help and concerns about safety.
A recurring set of critical reviews describe long waits for assistance, unanswered phones, and inadequate monitoring, including situations where residents are left unattended or families feel they have to advocate constantly. Several also describe failures related to hygiene and basic care routines, and a few mention specific equipment or medical support concerns. While many positive reviews credit staff with attentiveness, these safety and responsiveness complaints are frequent enough to be a major caveat for prospective residents and families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
231 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Chicago O'Hare International (5 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Caring, attentive staff in a homelike setting with strong resident engagement.
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