Pine Acres Care Ctr

Pros

• The facility is described as one of the best run facilities, with a family-like atmosphere and exceptional, focused care.
• It is a beautiful place that is well kept, organized, and offers great conversation with staff.
• The staff are very friendly and caring, contributing to a welcoming environment for residents.
• The rehab program is very good and gets residents up and going quickly.
• The facility is praised for excellent, attentive care, with residents being well cared for.
• When decisions are needed, the facility maintains open communication with families, keeping them informed about changes.

Cons

• The facility's maintenance, cleanliness, and management are atrocious.
• They never mop or sweep, and rooms appear unkempt and unclean.
• Management does not value a clean or well-maintained facility.
• The environment is dirty and has a persistent odor; visitors regret bringing loved ones there.
• The staff is consistently understaffed, leading to poor follow-through and neglect.
• Residents are left in bed all day without therapy or meaningful activity.
• The power goes out at least once a week, and management covers up these incidents.
• Residents are left in soiled diapers for hours because aides won't intervene.
• There have been serious injuries from improper lifting by staff, such as a broken shoulder, with little explanation.
• A relative died after an incident with unexplained bruising, hematoma, and a fractured wrist.
• The facility is described as a horrible place with corner-cutting and care that isn't properly performed.

Review

Pine Acres emerges in a reader's impressions as a place that provokes strong, divided feelings. On one hand, there are voices of gratitude for the people who work there and for what the facility can offer in terms of rehabilitation and daily care. On the other, there are persistent complaints about the environment, the state of the facilities, and the way the management runs things. The spectrum of experiences points to a facility where genuine care from some staff members coexists with deep concerns about cleanliness, maintenance, and leadership.

Many who visit loved ones at Pine Acres describe a setting that feels neglected in obvious, everyday ways. They recount rooms and common areas that seem unkempt, with odors and signs that surfaces aren't consistently cleaned or repainted. The sense conveyed is that routine housekeeping and upkeep aren't as thorough as they should be, leaving residents in spaces that some visitors find hard to overlook. These reflections aren't just about momentary messes; they speak to a broader impression of neglect in maintaining a clean and orderly environment.

Underpinning the visual concerns is a repeated note about staffing. Reviewers describe the facility as often short-staffed, with workloads that pile onto the remaining caregivers. It's common to hear about high resident-to-staff ratios, with several residents sharing a single room and staff stretched thin trying to manage daily needs. When residents require assistance, some visitors feel follow-through and timely attention are lacking. While many staff members are described as friendly and caring, the workload seems to dampen the consistency and speed with which care is delivered, leading to frustration for families who want reassurance that their loved ones are getting attentive, prompt support.

Safety and medical incidents form a durable thread in the narratives. Several accounts recount worrying events that raise questions about training and lifting techniques, supervision, and response times. One family describes a resident who sustained a fractured wrist and a hematoma after what is described as improper lifting by a certified nursing assistant. Another recounting notes a resident found with bruising on the chest and a hematoma, followed by concerns about explanations and accountability. There are even mentions of a resident passing away after a troubling incident, leaving relatives with lingering questions and sadness about what transpired. Taken together, these stories paint a troubling pattern for some families, reinforcing a belief that risk management and communication could be stronger.

Against the backdrop of these criticisms stand punctuated notes of praise. A number of reviewers single out rehab experiences as notably positive, with family members expressing confidence in the rehabilitation process. One caregiver describes fast, effective progress - "up and going real fast" - and suggests Pine Acres would be their first choice for future rehab needs. Others praise aspects of care and care teams, noting moments when staff showed warmth, friendliness, and genuine concern for residents. In this more favorable light, Pine Acres can feel like a place where dedicated workers make meaningful, even transformative differences in residents' daily lives.

The sentiments about management run the gamut from supportive to problematic. Some reflections cast management in a harsh light, accusing leadership of cutting corners, mismanaging resources, and failing to address recurring issues like outages or staffing shortages. At the same time, there are clearly countercurrents - testimonies that describe management as responsive to residents' needs, keeping families informed, and coordinating care decisions in visible, collaborative ways. This clash of views makes clear that experiences at Pine Acres are not uniform: for some, management creates a stable, family-like atmosphere; for others, it's a source of ongoing frustration and mistrust.

Love and loyalty weave through several entries even as grief and disappointment color others. There are personal losses recounted - deaths of mothers and relatives - that are intertwined with observations about care quality and the facility's overall environment. Some visitors express deep affection for the residents and gratitude for the moments of connection with staff, while others carry the weight of traumatic incidents and the sense that more could have been done to prevent harm. The arc of these experiences is not simply "good" or "bad"; it's a complex tapestry of care, concern, and consequence that families carry with them long after a visit ends.

Ultimately, Pine Acres presents as a place where care teams can be compassionate and skilled, yet where operational gaps, maintenance challenges, and occasional safety concerns color the overall impression. For families evaluating options, the messages suggest a careful, individualized approach: visiting environments in person, asking pointed questions about staffing and incident handling, and weighing the rehab strengths against the daily realities of upkeep and administration. The mix of testimonials implies that the right fit will depend heavily on one's priorities - whether rehabilitation outcomes and staff warmth are paramount, or whether a consistently clean, well-maintained, and well-managed environment is the decisive factor.

Pharmacies

• Lehan Drugs (0.2 miles)
• Medicine Stop (0.4 miles)
• Dekalb Clinic (0.9 miles)
• Walgreens (1 miles)
• Schnucks (1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (3.2 miles)

Places of Worship

• Faith Baptist Church (0.7 miles)
• First Baptist Church of Dekalb (0.8 miles)
• DeKalb Church of Christ (1 miles)
• Baptist Campus Ministry (1.6 miles)
• Newman Catholic Student Center (1.6 miles)
• Hillcrest Covenant Church (2.1 miles)
• Westminster Presbyterian Church (2.2 miles)

Parks

• Huntley Park (0.9 miles)
• Mason Park (1.2 miles)
• Katz Park (2.6 miles)
• P A Nehring Forest Preserve (3.5 miles)
• Cortland Community Park (3.6 miles)
• Sycamore Community Park (6.4 miles)
• Old Mill Park (6.8 miles)

Physicians

• Heriberto Menendez MD (0.9 miles)
• Van Orthopedic (1.1 miles)
• Dynamic Psychiatry (1.1 miles)
• All About Eyes (2.9 miles)
• Kch Child Development Clinic (3.5 miles)
• Digestive Health Center (3.8 miles)
• Midwest Neurology (3.9 miles)

Restaurants

• McDonald's (1 miles)
• Keg & Kernel by Tangled Roots Brewing Company (1 miles)
• Yen Ching (1.2 miles)
• Junction Eating Place (1.3 miles)
• Pizza Villa (1.3 miles)
• Fushi Yami (1.3 miles)
• Molly's Eatery & Drinkery (1.3 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (3.3 miles)

Theaters

• AMC Movie Theater (2.8 miles)

Hospitals

• Kindred Hospital Sycamore (5.8 miles)

Transportation

• BNSF Railway (15.4 miles)
• Ryder (15.7 miles)