Northwestern Medicine Home Health Care & Hospice - Dekalb

Pros

• The caregivers at Hands and Hearts have demonstrated exceptional care for their loved one.
• The office staff has been consistently friendly and helpful, ensuring a positive experience.
• The owner's proactive approach of pursuing them shows genuine dedication to providing a suitable service.
• Their experience with Hands and Hearts has been overwhelmingly positive and satisfying.
• The caregivers' efforts in caring for their loved one have exceeded expectations, leaving a lasting positive impression.

Cons

• Some individuals may have had negative experiences with Hands and Hearts, as the caregivers did not provide satisfactory care for their loved ones.
• The office staff at Hands and Hearts were not as friendly and helpful as expected, creating a somewhat unpleasant experience for some clients.
• Despite the owner's efforts to ensure a good fit, it seems that Hands and Hearts failed to meet the expectations of certain individuals in terms of caregiving services provided.
• There have been instances where the caregivers employed by Hands and Hearts did not adequately address the needs of their clients, resulting in a less-than-ideal experience for some families.
• While Hands and Hearts may have pursued potential clients, it appears that their service fell short in meeting the requirements and expectations of certain individuals' loved ones.

Review

Hands and Hearts is a caregiving agency that has received raving reviews from satisfied customers. One customer, who preferred to remain anonymous, expressed their utmost satisfaction with the caregivers' dedication and commitment to providing quality care for their loved one. They emphasized how the office staff at Hands and Hearts went above and beyond in terms of friendliness and helpfulness.

The exceptional care provided by Hands and Hearts stood out to this customer. The caregivers went beyond their call of duty, ensuring that their loved one's needs were met at every step. The customer mentioned how impressed they were with the level of attention their loved one received. It was evident that the caregivers genuinely cared for their well-being.

What set Hands and Hearts apart was the initiative taken by the owner herself, who made it her personal mission to seek out new clients. In this case, she came directly to visit this particular family to ensure that their services would be a good fit. This gesture demonstrated not only the owner's commitment but also her willingness to go above and beyond for potential clients.

The office staff showed exemplary professionalism in their interactions with customers, as noted by multiple clients. This positive experience highlights the importance placed on customer service at Hands and Hearts. The friendly nature of the office staff creates a welcoming environment where clients feel comfortable expressing any concerns or questions they may have.

Furthermore, it is worth noting that Hands and Hearts takes pride in carefully matching caregivers with each client based on individual needs and preferences. This personalized approach ensures that every client receives tailored care from compassionate professionals who are well-suited to meet their unique requirements.

All these positive aspects come together to create an overall excellent experience for clients of Hands and Hearts. From compassionate caregivers going above and beyond in caring for loved ones, to an owner who personally ensures client satisfaction, it is no wonder why so many people speak highly of this caregiving agency. Moreover, the friendly nature of the office staff adds an extra layer of comfort for clients, making Hands and Hearts a top choice for those seeking exceptional care.

In conclusion, Hands and Hearts has garnered glowing reviews from satisfied customers who have experienced nothing short of outstanding care. The dedicated caregivers, friendly office staff, and personal attention from the owner all contribute to making this caregiving agency stand out. If you are searching for reliable and compassionate care for your loved ones, look no further than Hands and Hearts.

This part of Dekalb, Illinois offers convenient access to a variety of essential services for senior living. With several physicians' offices, pharmacies, and hospitals in close proximity, residents can easily access medical care when needed. Additionally, there are numerous restaurants and cafes nearby for dining options, as well as parks for leisurely walks and outdoor activities. Places of worship are also within a short distance for those seeking spiritual support. The area is well-connected with transportation options such as the BNSF Railway nearby. Overall, this neighborhood provides a mix of amenities to support a comfortable and convenient lifestyle for seniors looking to settle in Dekalb.

Physicians

• Dynamic Psychiatry (0.1 miles)
• Van Orthopedic (0.1 miles)
• Heriberto Menendez MD (0.2 miles)
• All About Eyes (1.9 miles)
• Kch Child Development Clinic (2.5 miles)
• Digestive Health Center (2.7 miles)
• Midwest Neurology (2.8 miles)

Restaurants

• Keg & Kernel by Tangled Roots Brewing Company (0.1 miles)
• McDonald's (0.3 miles)
• Yen Ching (0.8 miles)
• Junction Eating Place (0.9 miles)
• Fushi Yami (0.9 miles)
• Pizza Villa (0.9 miles)
• Burger King (0.9 miles)

Pharmacies

• Walgreens (0.2 miles)
• Dekalb Clinic (0.2 miles)
• Medicine Stop (0.7 miles)
• CVS Pharmacy (1.1 miles)
• Lehan Drugs (1.3 miles)
• Schnucks (1.4 miles)
• CVS Pharmacy (2.2 miles)

Parks

• Huntley Park (0.3 miles)
• Mason Park (1.3 miles)
• Katz Park (1.5 miles)
• P A Nehring Forest Preserve (2.4 miles)
• Cortland Community Park (3.5 miles)
• Sycamore Community Park (5.5 miles)
• Old Mill Park (5.8 miles)

Places of Worship

• DeKalb Church of Christ (0.3 miles)
• First Baptist Church of Dekalb (0.3 miles)
• Faith Baptist Church (0.5 miles)
• Newman Catholic Student Center (0.8 miles)
• Baptist Campus Ministry (0.8 miles)
• Hillcrest Covenant Church (1 miles)
• Westminster Presbyterian Church (1.3 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (2.3 miles)

Theaters

• AMC Movie Theater (1.9 miles)

Hospitals

• Kindred Hospital Sycamore (4.8 miles)

Transportation

• BNSF Railway (15.6 miles)
• Ryder (15.9 miles)