2155 West Pierce, Chicago, IL 60622
For more information about senior living options: (844) 490-3973
Winston Manor Convalescent & Nursing offers competitive pricing for its residents, with both private and semi-private rooms available at a monthly cost of $4,500. This rate is notably lower than the average costs in Cook County, which are approximately $5,168 for private rooms and $5,192 for semi-private accommodations. Similarly, Winston Manor's rates outshine those across the state of Illinois, where the typical expenses for similar room types hover around $5,049 for private and $5,146 for semi-private options. This positioning not only reflects Winston Manor's commitment to affordability but also enhances its appeal to families seeking quality care without the burden of excessive financial strain.
| Floor plans | Winston Manor Cnv & Nursing | Cook County | Illinois |
|---|---|---|---|
| Private | $4,500 | $5,168 | $5,049 |
| Semi-Private | $4,500 | $5,192 | $5,146 |
Winston Manor comes across in these voices as a place with real heart and genuine care from many of its caregivers, even as it struggles with a number of operational and administrative headaches. Several reviewers paint a picture of a community where compassion and commitment from staff are palpable, but where external and internal logistics sometimes undermine daily life. The street outside can feel chaotic, with emergency vehicles frequently blocking access, and there are reports of pace bus vendors causing property damage and leaving, which adds a troubling undercurrent to what should be a calm living environment. Noise levels - loud talking on speaker phones, frequent fire alarms, and even smoke breaks that seem to clog the streets - contribute to a sense of disruption that some residents and families find hard to endure. There are also claims about a lack of cameras for accountability and waste and PPE being discarded in the streets, which further dampen the sense of safety and order.
Despite these concerns, a strong thread of positivity runs through many of the anecdotes. Jonathan, the maintenance director, is frequently highlighted as someone who goes above and beyond. One reviewer recalls Jonathan returning with a tote full of clothes after a request, a small gesture that spoke volumes about his willingness to help residents in practical, meaningful ways. Another account notes that when a curtain divider in a shared room needed attention, Jonathan had it replaced by the next day, underscoring a responsiveness that residents deeply appreciated. These examples illustrate a maintenance team that some residents feel truly cares about making their environment better, even when other parts of the operation feel less reliable.
The warmth of individual frontline staff members is repeatedly emphasized. Chiquita, who greeted a new arrival with a tour and a kind introduction, is remembered as a welcoming presence that set a positive tone. Denise and Christina are described as helpful and kind over the weekend, reinforcing the sense that the community's daily interactions can be sincere, patient-centered, and attentive. Ronda's testimony adds weight to this perspective, describing Winston Manor as a place where transitions feel safe, supported, and hopeful, a sentiment that can be transformative for someone adjusting to care settings away from home. Taken together, these pieces suggest that the facility fosters genuine relationships and displays a sense of pride among many who work there.
Another strand of feedback centers on overall satisfaction with living at Winston Manor. Multiple voices express affection for the place, its food, and the feeling that the transition into residence has been outstanding due to the attentiveness and consideration of the staff. The care spirit is echoed in remarks about the facility feeling homelike because the team listens and responds to residents' needs. CNAs and other caregiving staff on the second floor - Sherise and V in particular - are singled out for their helpfulness, reinforcing a view of a community where people look out for one another. Even when acknowledging the facility is somewhat outdated, reviewers insist that the people inside - staff and residents alike - make it a warm and welcoming environment. The positive, "not just five stars on paper" sentiment resonates as a core theme: the staff's presence and attitude are what give Winston Manor its character.
Against the backdrop of warmth and care, there are compelling and forceful criticisms about administrative and customer service performance. Some reviewers describe widespread negative attitudes among staff from receptionists to managers, painting a conflicting portrait of a place where courtesy and professionalism do not consistently meet expectations. Specific complaints include poor attitudes, a lack of basic customer service skills, and a sense that staff are unwilling or unable to answer questions or provide clarity. The ire extends to how information is handled - being put on hold for long periods, being told to fax documents instead of receiving straightforward guidance, and feeling dismissed or talked down to during calls. Several comments go as far as to label administration as rude or incompetent, suggesting a disconnect between the front-line care team and the higher-level leadership that can undermine trust and satisfaction.
This juxtaposition - the compassionate, hands-on care from some staff alongside criticism of administration and logistical friction - paints a nuanced portrait of Winston Manor. For some residents and families, the care ethos and personal connections provide a strong sense of belonging and stability, even if the facility's operational realities occasionally frustrate them. For others, negative interactions with reception and management, coupled with concerns about safety, noise, and accountability, temper the overall experience and prompt strong calls for improved communication and procedural clarity. The overall message is that Winston Manor has real strengths in the people who deliver day-to-day care and a genuine commitment to residents, but it also faces substantial challenges that require attention from leadership and administrators.
Several reviewers have explicitly invited a direct line of communication with administration to address these issues and seek constructive solutions. The recurring plea is for accessible contact points and responsive oversight that can tackle both the everyday nuisances - noise, access, and efficiency - and the broader concerns about accountability and culture at the management level. In short, Winston Manor is described as a community with a lot of heart and potential, where a clearer, more reliable administrative framework could help realize that potential for all residents and their families.
Winston Manor is a premier assisted living community located in the heart of Chicago, IL. Our residents enjoy a wide range of amenities and care services designed to enhance their comfort and well-being.
Our community offers a variety of amenities to cater to our residents' needs and preferences. Residents can visit our beauty salon for a pampering session, enjoy their favorite shows on cable or satellite TV, and stay connected with friends and family through Wi-Fi/high-speed internet. We provide community-operated transportation for outings and appointments, as well as transportation arrangements for non-medical needs.
For recreational activities, our residents have access to various facilities such as a fitness room, gaming room, small library, and outdoor spaces where they can relax and socialize. Our dining options are restaurant-style, where residents can savor delicious meals prepared by our skilled staff in our elegant dining room. Special dietary restrictions are accommodated to ensure everyone's satisfaction.
The care services at Winston Manor are comprehensive and personalized. With 24-hour call systems and supervision, residents can feel safe knowing that assistance is available whenever needed. Our caregivers provide support with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper adherence. Additionally, we offer diabetes diet plans and cater to special dietary restrictions.
At Winston Manor, we believe in promoting mental wellness alongside physical health. Our mental wellness program offers activities that stimulate cognitive abilities and foster emotional well-being. Planned day trips, resident-run activities, and scheduled daily activities keep our residents engaged and entertained.
The surrounding area of Winston Manor offers convenience with several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, theaters nearby to cater to different needs.
With exceptional amenities and personalized care services in a vibrant neighborhood location, Winston Manor is the ideal choice for individuals seeking quality assisted living in Chicago.
Winston Manor Convalescent & Nursing offers competitive pricing for its residents, with both private and semi-private rooms available at a monthly cost of $4,500. This rate is notably lower than the average costs in Cook County, which are approximately $5,168 for private rooms and $5,192 for semi-private accommodations. Similarly, Winston Manor's rates outshine those across the state of Illinois, where the typical expenses for similar room types hover around $5,049 for private and $5,146 for semi-private options. This positioning not only reflects Winston Manor's commitment to affordability but also enhances its appeal to families seeking quality care without the burden of excessive financial strain.
Winston Manor Cnv & Nursing is located at 2155 West Pierce, Chicago, IL 60622 in Cook County, Illinois
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