Heritage Healthcare Ctr

Pros

• One reviewer says there is no other place they would rather live than Parkview Rehab Center, calling it home.
• The reviewer notes Parkview Rehab Center is great and feels like home, despite imperfections.
• The reviewer states they have the best care ever.
• The reviewer describes the staff as helpful and very pleasant.
• The reviewer says their roommates rock.
• The reviewer compares Parkview Rehab Center to a Hilton.
• One reviewer praises Fonda for great customer service and gives her five stars.

Cons

• They are always blocking driveways and acting mad when residents try to leave for work.
• The facility is unprofessional and rude; it is not welcoming, and the kitchen manager has a nasty attitude.
• A staff member named Fritz is described as very rude with a terrible attitude and as someone who doesn't care about people.
• The staff are rude.
• The place is horrible and dirty; the staff are rude, and a resident's mother declined there.
• The area around the facility feels unsafe for pedestrians due to harassment by outsiders.
• Many staff members are mean, with passive-aggressive and snarky attitudes.
• The receptionist is unhelpful and unprofessional; calls go unanswered and information is hard to obtain.
• The front desk receptionist has a terrible attitude and management should replace her.
• CNAs neglect residents and talk down to them; social services is a joke; administration is rarely seen.

Review

Parkview Rehab Center comes across here as a place that inspires strong, mixed feelings. For some residents, it feels like home and a place where they receive genuine care, even if it isn't perfect in every respect. A number of reviews emphasize warmth, gratitude, and a sense of belonging: people talk about great care, helpful and pleasant staff, and a feeling that they're not living in the filth or neglect they experienced elsewhere. A resident's praise for the "Hilton"-level cleanliness compared to past experiences, along with loving references to caregivers like Robin and Mary Chris, paints a picture of a facility that can deliver compassionate, attentive service when things go well. The sentiment is not just about basic nursing; it's about feeling supported, well cared for, and surrounded by people who make an effort to be kind, even if there is room for improvement in other areas like food or staffing.

Yet this largely positive tone sits beside a substantial chorus of criticisms that touch many aspects of daily life at Parkview. Several reviewers describe the environment as unwelcoming or hostile in practice, pointing to rude or unhelpful staff, especially among front desk personnel and certain managers. Complaints mention a kitchen manager with a nasty attitude, a receptionist who is frequently described as rude or unhelpful, and an overall sense that some staff members are more focused on appearances or paperwork than on patient care. One reviewer even contrasts the warmth of some caregivers with the harsher, more negative experiences of others, underscoring a inconsistent culture within the facility.

Cleanliness and safety emerge as recurring and grave concerns in the narratives. Multiple accounts describe dirty conditions, a lack of attention to the overall environment, and facilities that do not meet the standard of care some residents expect. There is also a palpable worry about safety beyond the building's walls: residents report feeling unsafe walking past the center due to harassment by men lingering outside, with aggressive catcalling and verbal abuse that creates a chilling sense of vulnerability for those who must pass by. This fear isn't isolated to one person; several reviews highlight similar experiences, calling for more supervision and a proactive approach to deter inappropriate behavior around the property.

Another thread running through the reviews is about communication and responsiveness. People recount long hold times, phones that aren't answered promptly, and a receptionist who seems overwhelmed or disengaged. In some cases, residents describe internal processes as opaque or inconsistent, with social services and administrative areas seen as ineffective or disconnected from the patient experience. The frustration of waiting for information or assistance - only to be met with delays or a lack of clear answers - appears to weigh heavily on the overall impression of the facility.

The criticisms extend to individual interactions that have left lasting negative impressions. There are strong, sometimes scathing anecdotes about staff behavior - rudeness, snarkiness, and a perception that some employees are more interested in fulfilling formal duties than in truly helping people. One incident described a nurse raising her voice at an elderly patient in public, which left a lasting impression of both the potential for mistreatment and the fear that such treatment could be more common behind closed doors. Other reviewers call out the CNA staff as neglectful or dismissive, reinforcing a perception that patient dignity and attentive care are not consistently upheld.

Despite these concerns, there are voices within the mix that offer a different lens - stories of gratitude, endorsement of certain staff members, and praise for moments of excellent customer service. Some reviewers single out individuals who went above and beyond, with remarks of appreciation for personal kindness and professionalism. A few positive references indicate that when kindness and competence align, the experience can be markedly better and more reassuring for families and residents alike. These accounts suggest that Parkview has the potential to be a genuinely supportive environment, even if the current climate is uneven and demands targeted improvements.

In sum, Parkview Rehab Center presents a complex portrait: a place that can feel like home and deliver meaningful, compassionate care for some residents, but that also faces serious critiques related to cleanliness, safety, staff conduct, accessibility, and overall organizational culture. The breadth of feedback indicates a facility with meaningful strengths - especially in certain staff members and patient-centered moments - paired with substantial challenges that affect daily life, safety, and satisfaction for many others. For prospective residents or families, the takeaway is clear: Parkview has the capacity to provide good care, but it may require persistent advocacy, clear communication, and a focused commitment from leadership to address safety, professionalism, and consistency across shifts and departments.

This part of Chicago, Illinois boasts a diverse range of dining options, with restaurants such as Little Bad Wolf, R Public House, and Las Mananitas Mexican Restaurant offering delicious meals within a short distance. There are also several pharmacies nearby for easy access to medication and healthcare needs. In terms of recreation, there are various cafes like Starbucks and Little Beans Cafe where you can relax and socialize. Additionally, the area features several parks including Warren Park and Hamlin Park for outdoor enjoyment. Transportation is convenient with multiple CTA stops in the vicinity, making it easy to get around the city. For medical care, there are hospitals like Swedish Covenant Hospital Cancer Care and advocate Illinois Masonic Medical Center nearby. Overall, this neighborhood offers a mix of amenities that would cater well to a senior looking for a vibrant community to call home.

Restaurants

• Little Bad Wolf (0.4 miles)
• SoFo Tap (1.1 miles)
• R Public House (1.9 miles)
• Murphy's Bleachers (2.9 miles)
• Cell Block (2.9 miles)
• Las Mananitas Mexican Restaurant (3.1 miles)
• Hydrate (3.2 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (0.5 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)
• Mariano's Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (1.9 miles)
• Starbucks (1.9 miles)
• Little Beans Cafe (2.8 miles)
• Starbucks (3 miles)
• Starbucks (4 miles)
• Starbucks (4.2 miles)

Parks

• Warren Park (1.4 miles)
• Dubkin Park (2 miles)
• Horner Park (2.4 miles)
• Hamlin Park (3.7 miles)
• Independence Park (3.8 miles)
• Dawes Park (4 miles)
• Centennial Park (4.1 miles)

Transportation

• Cta (1.7 miles)
• CTA Jarvis (1.9 miles)
• Cta (2.1 miles)
• Cta (3 miles)
• CTA - Belmont (3.5 miles)
• CTA - Fullerton (4.5 miles)
• Cta (4.9 miles)

Hospitals

• Swedish Covenant Hospital Cancer Care (1.8 miles)
• Saint Francis Hospital (2.6 miles)
• Advocate Illinois Masonic Medical Center (3.7 miles)

Physicians

• North Shore Physicians Group (4.2 miles)
• Lincoln Park Dental Specialists (5.2 miles)

Theaters

• Regal Webster Place (4.7 miles)
• AMC Village Crossing Theatre (5.1 miles)