Fox River Pavilion

Pros

• The staff at the Integral Health Center are friendly and professional, with quick, efficient reception and short wait times.
• The facility is nice with a great staff, and gym equipment rarely requires a long wait.
• Fall Craft Fair staff went above and beyond, being friendly, attentive, and helpful, and the venue was spotless with ample space.
• The staff at the Nerf gun birthday party were amazing and very helpful, making the event enjoyable.
• The Prisco Center is consistently praised for welcoming, kind front desk staff and a positive overall experience.
• The gym and open gym areas are clean, well maintained, and staffed by friendly personnel.
• The dance studio is nice, clean, and well run, with a warm, family-like atmosphere.
• The venue offers great programs for the community and is a solid place to host events.

Cons

• The facility is always too cold inside.
• The basketball courts are poorly promoted and hardly used in the morning.
• The staff are not attentive or welcoming; customer friendliness is lacking.
• Some staff are rude and unhelpful, with complaints about overpriced memberships and poor service.
• A staff member was described as racist toward the Latin community and the treatment was unacceptable.
• A staff member allegedly pushed attendees to the exit with physical force.
• Pricing and room rental information was inconsistent and confusing.
• Several reviewers say they would never go there.

Review

Across these experiences, the Prisco Center and its related venues present themselves as a true community hub: a place people come to work out, host parties, attend performances, and gather for neighborhood events. The spaces are repeatedly described as clean, well-kept, and versatile, with a gym that many describe as upgraded and easy to use, plus rooms and studios that accommodate a wide range of activities - from dance and karate to bunco nights and birthday celebrations. Yet alongside the overall sense of value and usefulness, there are clear tensions. Some mornings feel quiet and under-promoted for certain activities like basketball, while others are marked by temperature issues, inconsistent staff interactions, and serious concerns about respect and inclusivity.

Several reviewers highlight positive, welcoming experiences that shape a strong impression of the facility. One person notes that the Integral Health Center's staff were "friendly and professional," with quick, efficient reception and little waiting time. The gym and its facilities are praised for cleanliness in multiple accounts: "Facility parts that I see are always clean," and "Very rarely do I have to wait for use of the equipment." Open gym spaces are described as inviting and well-maintained, with comments like "Workout area is upgraded," and "the weight room is never crowded" thanks to good equipment and a pleasant environment. The staff at the front desks, in particular, are lauded as a key part of the positive experience, described as "very welcoming" and helpful in many instances.

Events and celebrations come through as major strengths of the venue, with a strong sense that the center can support a wide variety of activities. A Fall Craft Fair is highlighted for its organization and attentive staff who "went above and beyond," keeping things smooth and ensuring vendors were supported. The venue is praised as "spotless" and offering "plenty of space," contributing to effortless and successful events. Birthday parties - like a Nerf gun party described as "amazing and very helpful" - and even wedding receptions back in 2006 are recalled with warmth, reinforcing the notion that the facility can be a reliable and flexible backdrop for memorable moments. Bunco nights and family-friendly activities also receive positive notes, underscoring the sense that the center serves many segments of the community effectively.

But not every experience is smooth, and several reviewers report negative interactions that outweigh the positives for them. A number of comments describe staff as not friendly, inattentive, or less welcoming than expected. One review explicitly says, "I was told to wait while they were on the phone," while another notes that "the entire staff I encountered were not Friendly or Welcoming," with further frustration expressed about perceived age-based judgments or unfriendly attitudes. Another reviewer laments, "A lot of their staff is rude, and they don't clean the basketball court it's very slippery and dusty," reflecting concerns about maintenance alongside interpersonal friction. There are also explicit, pointed criticisms of a particular staff member and of overall customer service quality.

Pricing and policy ambiguities add another layer of frustration for some patrons. A detailed recounting of room pricing reveals conflicting information: "The larger room costs $115 a hour ? then, five minutes later ? it was $130 a hour," and a claim that "the price just went up in June but we in February" complicates planning. One reviewer describes an experience of misinformation over the phone and at the desk, concluding with uncertainty about what is correct. For some, membership costs feel onerous or not clearly justified by the level of service, leading to a sense that pricing transparency and consistency need attention.

Safety, respect, and inclusivity emerge as especially impactful themes in the narratives. One highly troubling account describes an incident on April 6 involving a staff member who allegedly used physical force to block exit, accompanied by an accusation of racism and mistreatment toward a Latinx community within the center. The reviewer calls the experience "unacceptable" and asserts that the center should be a welcoming, inclusive community space, making it hard to reconcile the positive experiences with this deeply troubling episode. Other reviewers echo concerns about how people are treated, suggesting that equitable and respectful treatment should be a baseline expectation across all interactions and programs.

In sum, this collection portrays a facility that is highly valued for its breadth of offerings, cleanliness, flexible event spaces, and some of its most devoted staff. The center shines when the environment is organized, staff are genuinely helpful, and spaces are used to host vibrant community events and activities. Yet the same voices also wake to inconsistent customer service, confusing pricing, and serious concerns about warmth, inclusivity, and safety. The overall takeaway is clear: with a more uniform standard of staff engagement, transparent pricing, and a renewed commitment to respectful, racially conscious treatment of all patrons, the center has the potential to be an even more powerful and trusted cornerstone of the community.

This part of Aurora, Illinois offers a variety of amenities that cater to seniors looking for convenience and comfort. With several restaurants nearby, such as Tavern On Broadway and Stolp Island Social, residents have options for dining out. Additionally, there are multiple pharmacies in the vicinity, including Walgreens and CVS Pharmacy, making it easy to access medications and healthcare supplies. For outdoor recreation, parks like Phillips Park and Waubonsie Lake Park provide opportunities for leisurely strolls or picnics. Medical services are also readily available with facilities like Indian Trail Medical Center and Rush-Copley Center for Reproductive Health close by. Furthermore, places of worship like Our Lady of Mercy offer spiritual support within the community. Overall, this part of Aurora provides a well-rounded environment for seniors seeking a comfortable and convenient place to live.

Restaurants

• Tavern On Broadway (0.2 miles)
• Two Brothers Roundhouse (0.3 miles)
• Stolp Island Social (0.4 miles)
• Spartan House (1.8 miles)
• Chelios Pub & Grill (2.9 miles)
• McDonald's (3.4 miles)
• Riverside Pizza & Pub (3.6 miles)

Transportation

• Aurora Transportation Center (0.3 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)

Parks

• Phillips Park (1.6 miles)
• Waubonsie Lake Park (2.7 miles)
• Wheatland Park (4.1 miles)
• Jericho Lake Dog Park (4.9 miles)
• Wolf's Crossing Community Park (5.3 miles)
• Hudson Crossing Park (5.5 miles)
• 95th Street Community Plaza Splash Pad (6.4 miles)

Physicians

• Indian Trail Medical Center (2 miles)
• Advocate Medical Dryer (2.1 miles)
• Fox Valley Pain Management (2.3 miles)
• Rush-Copley Center for Reproductive Health (2.7 miles)
• Rush Copley Physicians Office (2.7 miles)
• Animal House (4.4 miles)
• Dreyer Medical Clinic-Fox Valley Villages (4.8 miles)

Hospitals

• Provena Mercy Medical Center (2.2 miles)
• Kendall Pointe Surgery Center (2.7 miles)

Theaters

• Cinemark Tinseltown USA (2.6 miles)
• AMC Showplace Naperville 16 (5.9 miles)

Places of Worship

• Our Lady of Mercy (3.2 miles)
• Blessed Sacrament (4.1 miles)
• Holy Cross Church (6.5 miles)

Cafes

• Moka North Aurora (3.5 miles)
• Panera Bread (4 miles)
• Starbucks (4.3 miles)
• Panera Bread (4.5 miles)
• Starbucks (6.1 miles)
• Starbucks (7.5 miles)