Healthcare Plus Team Aurora

Pros

• The staff at Healthcare Plus is fantastic, understanding, and caring toward employees and clients.
• Healthcare Plus enables families to provide in-home care while paying a decent wage, supporting their households.
• The organization sets the standard for excellence in healthcare with integrity, compassion, and growth.
• Leadership fosters a supportive environment where every team member feels valued and empowered.
• The staff is professional, kind, and genuinely invested in each individual's well-being.
• Healthcare Plus delivers trust, compassion, and genuine human connection.
• The team loves their job and provides attentive, high-quality care to their clients.
• Linda Hailey is awesome at what she does and is a loving, caring person.
• Ms. Linda is welcoming, nice, and informative.
• The ladies are very nice and helpful at all times.

Cons

• The company is very unprofessional.
• The company does not prioritize its clients.
• The company cannot seem to retain experienced staff.
• The company promises to send someone, but no one has shown up yet.
• The company is unreliable.

Review

Healthcare Plus Team Aurora is best suited for families who want intimate, professionally coordinated in-home care that keeps an aging loved one in familiar surroundings. This community excels when the goal is to empower families to care for parents at home while tapping a professional team to support, supervise, and supplement that effort. The model leverages strong leadership, case management, and personal attention, with a culture that prizes integrity, compassion, and ongoing development. Families win when caregivers operate as extensions of the household, doctors’ orders are translated into practical at-home routines, and the care team is readily accessible. In short, it’s a compelling match for households prioritizing home-based care with substantial family involvement and a wage-backed caregiver network.

That said, alternatives are worth considering for clients who need a traditional, facility-based model with rigid, predictable scheduling and on-site 24/7 oversight. The reviews reveal a practical tension: while many express unwavering praise for the staff and the organization’s humane approach, a salient minority describe reliability gaps, promises of visits not kept and turnover that undermines consistency. For families who cannot tolerate uncertain visit windows or who require a level of staffing stability that a home-care agency sometimes struggles to deliver, exploring other options, such as a conventional assisted living community with guaranteed on-site supervision, is a prudent step. The reality is that reliability matters as much as warmth, and it should be tested before committing long-term.

The strongest positives center on people. Caregivers, case managers, and supervisors are repeatedly described as wonderful, professional, and genuinely invested. The leadership culture emphasizes growth, collaboration, and a sense of mission that translates into attentive daily care. Clients report being treated with respect and seen as individuals, not tasks, with staff who are “loving and caring” and who go the extra mile to ensure attention to every need. This is not merely about meeting basic tasks; it’s about building trust, maintaining open lines of communication, and creating a sense that the care team is part of the family’s extended network. For families who value a compassionate, relationship-driven approach, these strengths are the deciding factor.

Yet the cons matter, and they matter every bit as much as the positives. The most meaningful risk is staffing reliability. Instances of experienced staff turnover, inconsistent visits, and some perceptions of unprofessionalism from a client’s viewpoint can erode the sense of steady support that a senior in need relies on. These gaps can complicate daily routines, undermine trust, and elevate family stress if backup coverage is not promptly available. The challenge is not the empathy or expertise of the front-line workers, but the structural consistency of who shows up and when. Acknowledging this, the best arrangements emphasize scheduled certainty, clear backup plans, and explicit service-level expectations.

For decision-makers, a practical path is essential. If home-based care with active family involvement is nonnegotiable, Healthcare Plus Team Aurora remains a leading option, provided there is due diligence around reliability. Seek concrete visit schedules, ask for a named care coordinator, request backup caregivers for holidays and illness, and obtain clear commitments in writing. Check references about consistency and response times, and interview both leadership and frontline staff to gauge whether promised continuity actually translates into lived practice. Consider a phased approach, start with a short-term or trial period to observe scheduling reliability, caregiver compatibility, and responsiveness before expanding the arrangement.

Overall, Healthcare Plus Team Aurora delivers high-caliber, compassionate in-home care supported by a leadership-driven culture and a system designed to keep loved ones at home. It is an attractive choice for families who prioritize intimate, personalized care and value the ability to pay family caregivers a fair wage within a professional framework. The caveat is clear: reliability and steady staffing are not guaranteed to the same degree as a traditional facility. When these factors align with family needs and expectations, the arrangement can be transformative; when predictability and on-site oversight are non-negotiable, exploring alternatives with stronger guaranteed scheduling is advisable.

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.7 miles)

Transportation

• Aurora Transportation Center (0.6 miles)

Restaurants

• Two Brothers Roundhouse (0.6 miles)
• Tavern On Broadway (0.8 miles)
• Stolp Island Social (0.9 miles)
• Spartan House (2.3 miles)
• Chelios Pub & Grill (2.5 miles)
• McDonald's (2.8 miles)
• Riverside Pizza & Pub (3.8 miles)

Parks

• Phillips Park (1.5 miles)
• Waubonsie Lake Park (2.3 miles)
• Wheatland Park (3.8 miles)
• Wolf's Crossing Community Park (5 miles)
• Jericho Lake Dog Park (5.5 miles)
• Hudson Crossing Park (5.9 miles)
• Wil-O-Way Park (5.9 miles)

Physicians

• Indian Trail Medical Center (2.3 miles)
• Advocate Medical Dryer (2.3 miles)
• Rush-Copley Center for Reproductive Health (2.4 miles)
• Rush Copley Physicians Office (2.4 miles)
• Fox Valley Pain Management (2.5 miles)
• Dreyer Medical Clinic-Fox Valley Villages (4.2 miles)
• Animal House (4.6 miles)

Hospitals

• Provena Mercy Medical Center (2.4 miles)
• Kendall Pointe Surgery Center (2.9 miles)

Places of Worship

• Our Lady of Mercy (2.7 miles)
• Blessed Sacrament (4.3 miles)
• Holy Cross Church (6.6 miles)

Theaters

• Cinemark Tinseltown USA (2.7 miles)
• AMC Showplace Naperville 16 (5.5 miles)

Cafes

• Moka North Aurora (3.6 miles)
• Starbucks (4 miles)
• Panera Bread (4.2 miles)
• Panera Bread (4.4 miles)
• Starbucks (5.5 miles)
• Starbucks (7.3 miles)