Carriage Cove Short Stay Rehabilitation

Pros

• The facility has nice facilities, professional nursing staff, and terrific support staff.
• The culture is friendly, courteous, and helpful.
• The staff is kind, caring, and fun.
• The managers and owners are extremely kind people.
• The building is beautiful, well maintained, and clean.
• The physical therapists and occupational therapists were fantastic.
• Karin Holman is outstanding at her work and the nursing staff genuinely care about their patients.
• Carriage Cove provides excellent care for individuals in need of specialized medical attention.
• The staff is highly trained and attentive, ensuring patients receive the best possible care and support.
• The atmosphere is warm, homelike, and welcoming.
• The staff can be found interacting with residents in a kind and caring way.
• The environment is bright, clean, and welcoming.

Cons

• The care team failed to notify providers promptly, leaving the patient with an abscessed tooth and facial swelling.
• Discharge paperwork was not completed as promised; the patient was discharged without the planned documentation.
• There were no referrals for home health or oxygen, no prescriptions, and no follow-up care after discharge.
• The facility did not return calls regarding concerns about pending referrals.
• There was no resolution to the discharge issues, and a pulmonary embolism occurred at home shortly after discharge.
• The kitchen was never stocked properly, described as a "bleeding nightmare."
• Some reviewers claimed the management did not care about employees, prioritizing money, and that workers were treated poorly.

Review

Carriage Cove is described by many as a place that blends a warm, welcoming atmosphere with strong clinical care. Across numerous reviews, the facility is repeatedly praised for its clean, well-maintained building, bright and inviting common areas, and a culture that feels genuinely caring. People frequently note that the staff - nurses, aids, therapists, and support personnel - are not just professional but also kind, friendly, and sincerely invested in residents' well-being. In several accounts, visitors emphasize the overall sense of warmth and community, with many highlighting the facility's beauty and the positive energy that pervades daily life there.

A common thread in the positive reviews is the quality of patient care and the caliber of the clinical team. Reviewers laud the professional nursing staff and the skilled therapists, particularly physical and occupational therapists, for their treatments and encouragement. The environment is repeatedly described as supportive and empowering, with residents engaging in activities, games, and regular therapies that help keep them active. Several accounts specifically mention the therapists' expertise and the staff's collaborative approach to care, making recovery feel achievable and respectful. Personal anecdotes highlight moments when staff members went above and beyond to help patients feel comfortable and safe, with comments that the culture and teamwork among employees contribute significantly to the recovery experience.

The atmosphere at Carriage Cove is also celebrated by those who visit loved ones. Comments about the social workers and administrators describe them as wonderful and approachable, and some reviewers speak highly of named staff members who exemplify the facility's values. The setting is repeatedly framed as a supportive, family-like environment where residents not only receive medical care but also enjoy a sense of belonging. People describe the space as feeling like home - warm, welcoming, and conducive to healing - where staff members are engaged in meaningful interactions, and where even simple daily routines are handled with care and attentiveness. The facility's leadership is praised by multiple reviewers for their kindness and willingness to help, reinforcing a perception of a well-run operation.

Several details underscore the facility's appeal beyond clinical care. Reviewers frequently call Carriage Cove "beautiful" and "well-maintained," with descriptions of clean rooms, well-kept hallways, and aesthetically pleasing surroundings. The building's amenities - such as a salon area used by residents, well-organized therapy rooms, and an inviting common space - contribute to an environment that feels comfortable and dignified. Some reviewers go as far as calling it the "Taj Mahal of Southeastern Idaho," signaling a strong impression of luxury and quality within a rehabilitative setting. Across these accounts, residents and families often express gratitude for the positive energy and the sense that staff genuinely cares about the residents' day-to-day experience.

Not all reviews are uniformly glowing, and some recount troubling experiences that contrast with the otherwise positive tone. A particularly troubling account from two years ago describes a discharge process that left a family feeling misinformed and unsupported. The reviewer described a scenario where discharge paperwork was incomplete, referrals for home health or oxygen were not made, and follow-up care was not arranged - contributing to serious consequences for the patient, including a pulmonary embolism that occurred soon after discharge. This narrative highlights gaps in discharge planning and communication, underscoring how crucial thorough coordination and follow-through are when transitioning a patient from hospital to home care.

There are also sharper criticisms embedded in a few reviews about staff treatment and administrative practices. Some comments suggest tension between employees and management, with claims that staff are not valued and that financial concerns overshadow patient care in certain respects. Phrases accusing the facility of "not caring about their employees" and of docking pay while maintaining a friendly exterior are stark reminders that not every experience aligns with the ideal. Additional points of concern include complaints about the kitchen not being stocked properly and other operational shortcomings, indicating that some visitors and staff feel there is room for improvement in daily operations and employee support.

Taken together, the collection paints a multifaceted portrait of Carriage Cove. For many families and residents, the facility represents a beacon of compassionate care, professional therapy, and a welcoming, uplifting environment that supports recovery and daily living. The experiences recounted also remind readers that, like any care setting, there are areas needing attention - particularly around discharge planning, follow-up coordination, and the treatment of staff. Overall, Carriage Cove emerges as a place that many trust with their loved ones and themselves, praised for its kindness, competence, and beauty, while also inviting opportunities for improvement in processes and internal culture.

This part of Rexburg, Idaho offers a convenient and diverse range of amenities for senior living. With a variety of restaurants such as Big Teriyaki Bowl, Jimmy John's, and Cafe Rio Mexican Grill within close proximity, seniors can enjoy a variety of dining options. There are also several pharmacies nearby including The Medicine Shoppe Pharmacy and Health Mart Pharmacy for easy access to medications. For leisure activities, there are parks like Rexburg Nature Park and Smith Park, as well as theaters such as Fat Cats Rexburg and Teton Vu Drive-In. Additionally, there are places of worship like the Rexburg Fifth LDS Ward and Harvestview Baptist Church for spiritual fulfillment. Transportation options including Trpta Targhee Regional ensure seniors can easily get around the area. Overall, this part of Rexburg provides a well-rounded community with convenient resources for senior residents to enjoy a comfortable lifestyle.

Restaurants

• Big Teriyaki Bowl (0.3 miles)
• Jimmy John's (0.5 miles)
• Rexburg Rapids (0.6 miles)
• Taco Bell (0.6 miles)
• Righteous Slice (0.6 miles)
• Cafe Rio Mexican Grill (0.7 miles)
• New York Burrito (0.8 miles)

Pharmacies

• The Medicine Shoppe Pharmacy (0.4 miles)
• Health Mart Pharmacy (0.5 miles)
• Broulim's Pharmacy (0.5 miles)
• Walgreens (0.9 miles)
• Sav-On Pharmacy (1.1 miles)
• Albertsons Pharmacy (1.1 miles)
• Falls Drug and Hardware (11.1 miles)

Parks

• Rexburg Nature Park (0.5 miles)
• Smith Park (1.1 miles)

Places of Worship

• Rexburg Fifth LDS Ward (0.5 miles)
• Church of Jesus Christ of Latter Day Saints (0.9 miles)
• Saint Anthony Idaho Fm Group Rexburg (1.3 miles)
• Church of Jesus Christ of Latter Day Saints (1.5 miles)
• Church of Jesus Christ of Latter Day Saints (1.5 miles)
• Harvestview Baptist Church (2 miles)
• Church of Jesus Christ of Latter Day Saints (3.5 miles)

Transportation

• Trpta Targhee Regional (0.5 miles)
• A Plus Rental Car (0.8 miles)
• Wild To Wall Taxidermy (3.1 miles)
• Fall Taxidermy (9 miles)
• U-Haul Neighborhood Dealer (23 miles)

Physicians

• Teton Medical Group (0.7 miles)
• Community Care (0.8 miles)
• Fall River Family Medicine (0.8 miles)
• Seasons Medical Pediatrics (1 miles)
• Madison Clinic PA (1 miles)
• Seasons Medical - Nathan C McKellar Do (1 miles)
• Madison Outpatient Specialty Clinic (1 miles)

Cafes

• The Cocoa Bean (0.7 miles)
• T S Coffee House (11.1 miles)
• The Daily Drip (15.9 miles)
• Ashton Sunrise Cafe (19.5 miles)
• Shoppe On Main (24 miles)

Hospitals

• Madison Memorial Hospital Education Department (0.7 miles)
• Madison Memorial Hospital (0.8 miles)
• Madison Memorial Hospital (1.3 miles)

Theaters

• Fat Cats Rexburg (0.9 miles)
• Teton Vu Drive-In (1.9 miles)