Samuel Mahelona Memorial Hospital
Save4800 Kawaihau Road, Kapaa, HI 96746
For more information about senior living options: (844) 490-3973
The ER visit was fast, thorough, and high-quality from check-in through discharge - a truly amazing experience. Staff, including doctors, nurses, and receptionists, were highly professional throughout the stay. The ER delivered excellent, compassionate care with clear explanations and kind, professional staff. Mahelona ER provided compassionate, professional care with exemplary nursing and radiology staff. The Mahelona team was praised for outstanding caregiver support and kindness. The staff were courteous and efficient, providing prompt evaluation and effective treatment for a dislocated shoulder. The doctor was caring, resourceful, and persistent, successfully reuniting a dislocated shoulder. Dr. McAlister was professional, caring, and followed up after the visit. The entire staff at Samuel Mahelona were incredibly professional and kind, delivering high-quality care and coordinating follow-up. The front desk, nurses, ER doctor, and X-ray tech provided swift, professional, and helpful care.
One reviewer felt the facility gaslighted the Aloha Spirit and described fear-driven assistance and isolation, saying one star is too many. Another reviewer described the nurses as soulless. A reviewer claimed that nobody helped the patient for 25 minutes, with other patients begging to be seen first and someone else being seen instead - "unbelievable." A reviewer criticized the urgent care for having no X-ray or doctor on call on Sunday, making it ineffective. A reviewer noted having to stand or sit in an uncomfortable chair to fill out forms. A reviewer stated that the facility dog is treated better than the staff and patients.Across Kauai, the Samuel Mahelona Emergency Room and the nearby Princeville urgent care have drawn a chorus of stories that center on fast, thorough care delivered with genuine professionalism. Visitors repeatedly describe the experience from check-in to discharge as smooth, efficient, and respectful, with staff who listen, explain, and act quickly when pain or danger is at its peak. The common thread is a consistent sense that when you walk in with a medical concern, you're met by people who take your wellbeing seriously and who strive to minimize the anxiety that comes with an emergency.
Several accounts center on kidney stones and abdominal or back pain, where the ER's responsiveness and clarity made a big difference. One reviewer recounted severe side pain that led to a diagnosis of a kidney stone, praising a compassionate doctor who explained the situation clearly and provided reassurance. Another patient who visited late at night described how Dr. Horn conducted a thorough examination, ordered appropriate tests, and followed up with comforting guidance, including a reminder to seek further imaging elsewhere if needed. In these stories, the medical team's explanations helped patients understand the problem and the steps needed to recover, while the nursing staff and technicians carried out tests and supported the patients with calm efficiency.
There is a strong sense of appreciation for individual clinicians who left a lasting positive impression. Dr. Travis Parker, Dr. McAlister (Russell Means is also named in a separate care episode), and Dr. Sean McAlister are among the physicians who repeatedly earn praise for their attentiveness and expertise. Nurses such as Sarah (an RN mentioned repeatedly across different visits) are highlighted for their hands-on care, bedside empathy, and willingness to go the extra mile. A radiology technician receives thanks as part of a collaborative effort that ensures the patient's tests are completed promptly and accurately. In several stories, the care team's teamwork - triage, diagnostics, and treatment - was described as seamless, contributing to quick from-entry-to-discharge experiences and even timely discharge planning or hospital admission when appropriate.
Compassion and connection stand out in many of these experiences. One reviewer, a retired nurse, called the staff's caring "exemplary" and asked the community to convey thanks to specific team members who made a positive impact. Another patient emphasized the value of a personal touch - a phone call the next day from a physician checking in - highlighting the sense that these clinicians treat patients not just as cases but as people who deserve ongoing attention. The willingness of providers to coordinate with other centers, such as arranging follow-up with orthopedic specialists after a child's broken bone or directing patients toward more advanced imaging when necessary, further reinforces the impression of a well-integrated emergency care system.
Yet not every visit reflects perfect harmony. A minority of reviews express frustration or disappointment, reminding readers that even in highly regarded facilities, experiences can vary. One reviewer described a perception of "gaslighting" and a lack of genuine Aloha Spirit, with a critique aimed at how staff sometimes interact with patients and a claim that a facility dog appeared to receive more kindness than some people. This perspective underscores the idea that while the majority of experiences are positive, some patients perceive gaps in empathy or consistency and feel that some interactions fall short of the ideal. Another account referenced a moment when the staff's bedside manner seemed lacking to the patient, and a separate anecdote described a tense moment in which a nurse's approach to an IV needle left the patient unsettled. These comments serve as a cautionary note that compassionate care can be uneven in the eyes of different patients and that listening deeply to concerns remains essential.
Despite these contrasts, there are numerous stories about urgent care limits outside Mahelona's doors, particularly in Princeville. One family chose Mahelona because the local urgent care was closing soon and could not accommodate the need for X-rays or a on-call physician on a Sunday. The decision to seek care at Mahelona proved prescient for that family, who appreciated the thorough assessment, the range of clinicians involved, and the coordination with imaging and follow-up care. Other travelers recount visits for injuries ranging from a dislocated shoulder to a head wound and a broken toe, all of which were handled with efficiency and professionalism by a spectrum of staff, from triage nurses to the doctor and the X-ray technician.
Finally, there are strong endorsements of the overall experience for those who required longer stays or admitted care. One patient recounted a five-day hospitalization where the team remained focused on comfort, communication, and ongoing assessment, and another described how the ED's capability to support extended care on-site helped ease the transition to more specialized hospital services when needed. Across these extended-care experiences, patients repeatedly credit the staff's readiness to address concerns, diagnose problems, and walk with them through recovery, reinforcing the sense that this emergency department is not only capable in acute moments but also committed to continuity of care when the situation requires it.
Taken together, the collection of stories paints a portrait of Mahelona's emergency care as a dependable, patient-centered resource on Kauai. Most visitors leave with relief and gratitude, praising the speed, the clarity of explanations, and the professional courtesy of doctors, nurses, and support staff. While opinions on every interaction may differ, the prevailing message is one of genuine appreciation for clinicians who balance technical skill with compassionate engagement, and for a facility that often acts as a reliable, locally accessible option for urgent medical needs.
66 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lihue (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Samuel Mahelona Memorial Hospital in Kapaa, HI is an assisted living community that offers a wide range of amenities and care services to its residents. The community features a beauty salon for residents to enjoy pampering services, as well as cable or satellite TV for entertainment. Community operated transportation is available for residents who need assistance getting around, and there is also a computer center for those who want to stay connected.
Residents can dine in the community's dining room and enjoy restaurant-style meals prepared by the staff. There is also a kitchenette available for those who prefer to cook their own meals. Housekeeping services are provided to ensure that residents' living spaces are kept clean and tidy.
For recreation and leisure, the community offers various options. There is a fitness room where residents can engage in physical activities and maintain their wellness. A gaming room provides entertainment for those who enjoy playing games, and there is a small library for residents who like to read. Outdoor space allows residents to enjoy nature and spend time in the garden.
The community provides amenities such as private bathrooms, Wi-Fi/high-speed internet access, and telephone service. Move-in coordination assistance is available to help ease the transition into the community.
In terms of care services, the Samuel Mahelona Memorial Hospital offers 24-hour call system and supervision to ensure that residents are safe at all times. Assistance with daily activities such as bathing, dressing, and transfers is provided as needed. Medication management is offered to ensure that residents take their medications properly. Special dietary restrictions like diabetes diet can be accommodated, and meal preparation services are provided.
Transportation arrangement is available both for non-medical purposes as well as transportation to doctors' appointments when needed. A mental wellness program focuses on promoting mental well-being among residents.
The community organizes various activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep residents engaged and entertained. Concierge services are available to cater to residents' needs and assist with any requests.
The Samuel Mahelona Memorial Hospital is conveniently located near various amenities including cafes, parks, pharmacies, restaurants, and hospitals. This ensures that residents have easy access to necessary services and resources in the surrounding area.
Samuel Mahelona Memorial Hospital is located at 4800 Kawaihau Road, Kapaa, HI 96746 in Kauai County, Hawaii
Samuel Mahelona Memorial Hospital on seniors.fyi includes 5 photos including images showing landscaping, palm trees, healthcare, interior, office, reception area, parking, outdoor, and more.
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