Hilo Medical Center in Hilo, HI

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  • Interior

    Entrance to the Cardiology Clinic at a Medical Center.

  • Building

    The entrance to Hilo Medical Center, surrounded by palm trees and a modern architectural design.

  • Architecture

    A modern building featuring sleek lines and palm trees in the background.

  • Bedroom

    A hospital room featuring a bed, medical equipment, and artwork on the wall.

  • Landscaping

    A sunny day with palm trees swaying under the bright sky.

  • Entrance

    A set of double wooden doors with glass windows, featuring a metal panel, commonly found in a hospital or institutional setting.

  • Nature

    A serene black and white photograph depicting rural buildings surrounded by nature.

  • Palm Trees

    The exterior of Hilo Medical Center with palm trees lining the front.

  • Waiting Area

    Entrance to a medical facility featuring a waiting area and informational signage.

  • Healthcare

    A medical cart equipped with monitoring devices in a hospital environment.

Hilo Medical Center in Hilo, HI

Information last verified:

1190 Waianuenue Avenue, Hilo, HI 96720

For more information about senior living options: (844) 490-3973

3.3 from 106 reviews
5 stars
54
4 stars
7
3 stars
1
2 stars
5
1 stars
39

Overall Review of Hilo Medical Center

Pros

  • pro They were treated very kindly, competently, and quickly.
  • pro Everyone was very helpful.
  • pro The medication is having the desired effect.
  • pro The staff were very professional, efficient, and welcoming.
  • pro The hospital has amazing staff.
  • pro The medical team delivered a miraculous recovery.
  • pro Great doctors and nurses.
  • pro Hilo Medical Center saved a life.
  • pro The ER staff were very professional, efficient, and comforting.
  • pro The receptionists are knowledgeable; the staff are helpful and friendly.
  • pro The nurses during and after giving birth were amazing.
  • pro The experience has been the best in a medical treatment environment; the staff and service are second to none.

Cons

  • pro They describe the imaging incident as reckless overexposure with no accountability from hospital leadership.
  • pro They say the ER was slow and inefficient, with long waits for treatment and pain relief.
  • pro They report rude, uncaring staff and instances of disrespect or discrimination.
  • pro They recount a doctor performing dangerous or negligent actions that harmed the patient, with little or no apology or accountability.
  • pro They claim hospital administration is dysfunctional and unethical, delaying care through poor referrals and bureaucracy.
  • pro They state patients were discharged home or told to seek help elsewhere despite ongoing serious conditions.
  • pro They describe billing problems and insurance frustrations, including charges for services not rendered or misnamed records.

Review

Hilo Medical Center is best suited for families and visitors on the Big Island who prioritize access to comprehensive, life-saving acute care and a hospital culture that consistently emphasizes compassion and hands-on care. It works well for those who need urgent emergency services, cardiology and orthopedic expertise, or transitional and short-stay post-procedural support, with frontline staff who are frequently praised for their kindness and competence. The strongest case is for patients who value a personal touch, nurses, aides, and clinicians who stay involved, communicate in practical terms, and help navigate translations and interpreter needs when English is not the primary language. This facility can be a reliable lifeline in serious moments, but it is not a flawless, uniform machine. For families that demand rock-solid administrative consistency, predictable wait times, and uniformly polished bedside manners across every department, alternatives deserve serious consideration.

The most explicit advantages center on human talent and real-world outcomes. Across multiple reviews, staff are described as kind, patient, and highly capable, with numerous accounts of doctors and nurses going “above and beyond” in high-stress situations. Patients repeatedly credit Hilo with life-saving interventions, thoughtful explanations, and timely action in emergencies, reports of rapid response in trauma, effective post-incident care, and a strong sense that the patient’s family is treated as partners in care. Cardiology and surgical teams receive frequent accolades, and the hospital’s ability to coordinate interpreters and assist with complex logistics during chaotic moments stands out as a meaningful strength. In short, when the goal is to stabilize, treat, and communicate clearly in critical moments, Hilo Medical Center often delivers at a high level.

Yet the record is not without its sharp edges. A consistent theme in the critiques is variability: long or inconsistent wait times in the emergency department, uneven bedside manner depending on who is on shift, and administrative friction that can complicate bills, referrals, and follow-up care. Several reviews point to miscommunications, billing mix-ups, or experiences where patients felt unseen or inadequately supported during the transition from acute care to discharge or to outpatient follow-up. There are specific allegations of unsafe imaging practices, questions about safety and consent, and some patients reporting rude or dismissive behavior from certain staff members. Taken together, these cons do not negate the hospital’s clinical strengths, but they do create real friction for families trying to protect a loved one’s comfort, privacy, and financial clarity.

Despite these drawbacks, there are clear, convergent signals of progress and resilience. The campus receives credit for continuous improvement, including the influx of philanthropic investment that is reshaping facilities and expanding capabilities. The region’s only full-service hospital on the island remains a central hub for urgent care, complex diagnostics, and surgical programs, with residents citing improved coordination and a general sense of being in capable hands when attention to detail is required. Positive experiences from long-standing patients and volunteers bolster the sense that, when staffing aligns, care at Hilo Medical Center can be exceptionally solid. For families planning ahead, it helps to view the hospital as a dynamic system, one that has shown remarkable strengths but still faces the inevitable challenges of high demand and staffing realities.

For decision-making, a practical approach is essential. If the priority is rapid, competent emergency and specialty care in a setting that embraces patient advocacy and language support, Hilo Medical Center remains a compelling option. Prospective families should prepare for possible delays in the ER, and should come with a clear plan to advocate for their loved one: request to speak with the patient advocate early, insist on timely updates, and confirm the care plan in writing. It is wise to verify that translations and interpreters are available for important conversations, and to maintain meticulous records of tests, results, and prescriptions to prevent billing surprises. For those with prior experiences of administrative glitches or concerns about consistency in bedside care, it may be prudent to scope out alternative options for routine or non-emergency care, such as regional facilities in Waimea or Kona, or even broader travel considerations if specialized follow-up is needed elsewhere.

The verdict is specific and practical: Hilo Medical Center excels in the kinds of moments that define a hospital, swift, skilled interventions, clear communication in the thick of crisis, and a workforce that embodies aloha in earnest. It is a hospital that can save lives, mend serious injuries, and restore function, especially in cardiology, orthopedics, and emergent care. At the same time, the experience can vary by department and shift, and administrative processes sometimes lag behind clinical excellence. Families should enter with realistic expectations, a plan to engage actively in care, and a readiness to pursue alternatives when non-clinical concerns, such as billing, scheduling, or communications, become the limiting factor. For those needing a single, capable anchor for critical health needs on the Big Island, Hilo Medical Center is a strong, if imperfect, anchor point, and often the right choice when seconds count and quality of clinical care is the decisive factor.

Features

Housing

  • 35 resident community capacity 35 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Hilo International (4 miles away) Hilo International (4 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Hilo Medical Center in Hilo, HI is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and wellbeing of its residents. The community provides cable or satellite TV for entertainment, a dining room for communal meals, and fully furnished accommodations for convenience. Residents can enjoy the beautiful outdoor space and garden, as well as have access to Wi-Fi/high-speed internet.

Care services at Hilo Medical Center include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The community also provides diabetes diet management, medication management, and meal preparation and service. A mental wellness program is available to support residents' emotional and psychological wellbeing. Special dietary restrictions are accommodated to meet individual needs.

Residents at Hilo Medical Center can participate in resident-run activities and enjoy scheduled daily activities to promote social interaction and engagement. Additionally, there are numerous amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.

Overall, Hilo Medical Center offers a supportive environment where residents can receive personalized care services while enjoying a variety of amenities and convenient access to nearby amenities in the surrounding community.

Nearby Places of Interest

This part of Hilo, Hawaii, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With healthcare facilities such as East Hawaii Health Clinic and Hawaii Pacific Oncology Center nearby, residents have access to quality medical care. The proximity of Hilo Medical Center ensures easy access to hospital services. The abundance of parks like Wailuku River State Park and Rainbow Falls Park provide opportunities for leisurely strolls and enjoying nature. Various places of worship are within a few miles, including Kaumana Drive Baptist Church and New Hope Christian Fellowship. Additionally, there are several dining options ranging from local eateries like Pete's Belly Bustazs to familiar chains like McDonald's. Pharmacies like CVS Pharmacy and Longs Drugs are easily accessible for medication needs. Transportation options such as AA Marshall's Taxi and U-Haul Neighborhood Dealer make getting around town convenient. Overall, this area offers a well-rounded community environment for seniors to enjoy their golden years in Hilo.

Physicians

  • Okamura, Charles East Hawaii Health Clinic (0 miles)
  • East Hawaii Health Clinic - Primary Care (0 miles)
  • East Hawaii Health - Cancer Center (0.1 miles)
  • East Hawaii Health - Otolaryngology (ENT) (0.1 miles)
  • Hawaii Pacific Oncology Center (0.1 miles)
  • ATM at Kaiser Hilo (0.2 miles)
  • Hra Womens Imaging Cen (1 miles)

Hospitals

  • Hilo Medical Center (0.1 miles)

Parks

  • Wailuku River State Park (0.2 miles)
  • Rainbow Falls Park (0.3 miles)
  • Pe‘epe‘e Boiling Pots (1.2 miles)
  • Mo’oheau Park (1.8 miles)
  • University Heights Park (2 miles)
  • Isles Beach Park (2.8 miles)
  • Lili‘uokalani Park And Gardens (2.9 miles)

Places of Worship

  • Kaumana Drive Baptist Church (0.7 miles)
  • Southern Baptist Convention (2.2 miles)
  • Crossnet Ministries (2.4 miles)
  • New Hope Christian Fellowship (3.4 miles)

Restaurants

  • Pete's Belly Bustazs (1 miles)
  • Kozmic Cones (1.5 miles)
  • Jackie Rey's Ohana Grill Hilo (1.7 miles)
  • The Temple Bar (1.7 miles)
  • McDonald's (1.7 miles)
  • L & L Drive Inn (1.7 miles)
  • Hilo Town Tavern (1.7 miles)

Pharmacies

  • CVS Pharmacy (1.1 miles)
  • Kta Super Stores (1.8 miles)
  • Pharmerica (1.8 miles)
  • Shiigi Drug Co. (2 miles)
  • Longs Drugs (2.1 miles)
  • Kta Super Stores (3.5 miles)
  • KTA Puainako Pharmacy (3.5 miles)

Transportation

  • AA Marshall's Taxi (1.6 miles)
  • U-Haul Neighborhood Dealer (3.1 miles)
  • Aiona U-Rent Car (3.3 miles)
  • U-Haul Neighborhood Dealer (3.5 miles)

Cafes

  • Nector Cafe (1.8 miles)
  • Starbucks (2 miles)
  • Just Cruisin Coffee (2.3 miles)
  • Big Island Pearl Tea (2.9 miles)
  • Popover (3.2 miles)
  • VIBE Cafe & Health Bar (3.2 miles)
  • Starbucks (3.6 miles)

Theaters

  • Regal Prince Kuhio (3.5 miles)

Frequently Asked Questions

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