Hilo Medical Center in Hilo, HI
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1190 Waianuenue Avenue, Hilo, HI 96720
For more information about senior living options: (844) 490-3973
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The hospital's system was excellent, and many staff members sincerely helped the family. The staff showed humanity and hope, going beyond kindness for the patients. Hilo Medical Center is the best hospital, with brilliant and compassionate staff. The ER team was professional, efficient, and comforting from start to finish. Kelleen in Room Service is an angel, consistently going above and beyond. Doctors and nurses delivered excellent care with clear explanations and caring bedside manners. The staff demonstrated aloha, warmth, and a genuine commitment to patient well-being. The hospital arranged interpreters for free for foreign families, showing inclusive support.
The nurse mixed up the patient's name and did not double-check, leading to dangerous confusion. The imaging experience was unsafe and caused lasting harm due to reckless overexposure by a technologist, with no accountability from management. The cafeteria staff were described as awful, uncaring about allergies, and slow to deliver meals. The ER was criticized for slow service, slow doctors, and slow tests. The administration was described as dysfunctional and unethical, with referrals taking months. Some reviewers reported rude, unprofessional, or dismissive nurses and hospital staff. There were claims of misdiagnosis or unnecessary surgeries and doctors described as horrible. Patients were discharged home when they still needed care, including after strokes or chest pain. Billing and records were alleged to be mishandled, with wrong names, addresses, or missing insurance information. The hospital was labeled understaffed and chaotic, especially on high-volume days.This community is best suited for families on the Big Island who need reliable, nearby access to emergency and acute care and who value a culture of aloha that can translate into compassionate, hands-on bedside attention. It works well when a loved one requires immediate stabilization, surgery, or short-stay oversight and when local accessibility matters more than perfection in every administrative detail. Those who prize flawless, consistently seamless care coordination, impeccably tight discharge planning, or an absolute guarantee of uniform service across every department should consider alternatives. For seniors needing long-term placement or steady post-acute support, the island's options may feel uneven, so a clear plan for transition outside Hilo should be part of the decision.
The hospital earns points for frontline empathy and life-saving capabilities. Reviewers repeatedly highlight skilled nurses, attentive doctors, and teams that can mobilize quickly in emergencies or after major events. Specific departments - cardiology, orthopedics, and the emergency suite - are frequently praised for competence and communication, and multiple accounts note successful recoveries and positive, patient-centered interactions. Interpreting services, social work support, and in-room staff who go the extra mile bolster the sense of caring, especially for families navigating language barriers or complex logistics. For families seeking a local hub where a patient can be stabilized and cared for with genuine warmth, the positives clearly offset a great deal of uncertainty.
Yet the balance hinges on significant variability in experience. Across reviews, long ER wait times, inconsistent triage, and reports of rude or overwhelmed staff surface repeatedly. Complaints about administration, referrals dragging on for months, and billing or documentation glitches show a nontrivial friction point for families trying to coordinate care and finances. Safety concerns are also voiced - an imaging incident that produced lasting harm, questions about how safety and rights are enforced, and instances where patients felt dismissed or inadequately informed. Taken together, these cons do not vanish with a few standout clinicians; they color many patients' perceptions and can derail an otherwise strong medical response.
Those pros offset the main drawbacks when families stay actively involved in the care plan. The strongest care stories come from teams that communicate clearly, advocate for patients, and follow through with thoughtful post-acute arrangements. The hospital's resources - an on-island cardiology presence, surgical services, and a transitional care footprint - provide a foundation that can deliver life-saving outcomes and meaningful recovery, particularly for locals who can devote time to staying engaged with the care team. In practical terms, the island setting favors families who can act as their own care coordinators, ask pointed questions, request direct access to physicians, and push for timely, transparent explanations when concerns arise.
For decision-making, prospective patients should brace for the island hospital's realities: a sometimes hectic environment, variability in customer service experiences, and the need for proactive advocacy. Practical steps include designating a dedicated family member or caregiver to liaise with doctors, requesting direct contact information for care teams, and tracking imaging and discharge plans meticulously. Bring a complete med list, confirm insurance coverage and billing expectations early, and insist on written discharge instructions and follow-up appointments. If care continuity becomes a primary concern or if previous experiences have shown weaknesses in administration or safety, alternatives such as Waimea or travel to Oahu or the mainland warrant serious consideration for complex or time-sensitive needs.
In the end, Hilo Medical Center stands as the island's anchor for urgent and acute care, capable of dramatic, life-changing interventions and, for many, delivering compassionate, life-affirming moments. The strong clinicians and caring staff can make a critical difference when seconds count. However, families with elevated risk from complexity, past administration issues, or safety incidents should weigh those uncertainties against the island's alternatives. The right choice aligns with the urgency of the medical need, the family's capacity to navigate system gaps, and a clear plan for ongoing care beyond the hospital doors.
35 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Hilo International (4 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hilo Medical Center in Hilo, HI is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and wellbeing of its residents. The community provides cable or satellite TV for entertainment, a dining room for communal meals, and fully furnished accommodations for convenience. Residents can enjoy the beautiful outdoor space and garden, as well as have access to Wi-Fi/high-speed internet.
Care services at Hilo Medical Center include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The community also provides diabetes diet management, medication management, and meal preparation and service. A mental wellness program is available to support residents' emotional and psychological wellbeing. Special dietary restrictions are accommodated to meet individual needs.
Residents at Hilo Medical Center can participate in resident-run activities and enjoy scheduled daily activities to promote social interaction and engagement. Additionally, there are numerous amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Overall, Hilo Medical Center offers a supportive environment where residents can receive personalized care services while enjoying a variety of amenities and convenient access to nearby amenities in the surrounding community.
This part of Hilo, Hawaii, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With healthcare facilities such as East Hawaii Health Clinic and Hawaii Pacific Oncology Center nearby, residents have access to quality medical care. The proximity of Hilo Medical Center ensures easy access to hospital services. The abundance of parks like Wailuku River State Park and Rainbow Falls Park provide opportunities for leisurely strolls and enjoying nature. Various places of worship are within a few miles, including Kaumana Drive Baptist Church and New Hope Christian Fellowship. Additionally, there are several dining options ranging from local eateries like Pete's Belly Bustazs to familiar chains like McDonald's. Pharmacies like CVS Pharmacy and Longs Drugs are easily accessible for medication needs. Transportation options such as AA Marshall's Taxi and U-Haul Neighborhood Dealer make getting around town convenient. Overall, this area offers a well-rounded community environment for seniors to enjoy their golden years in Hilo.
Hilo Medical Center is located at 1190 Waianuenue Avenue, Hilo, HI 96720 in Hawaii County, Hawaii
Hilo Medical Center on seniors.fyi includes 11 photos including images showing building, healthcare, palm trees, interior, landscaping, bathroom, artwork, outdoor, and more.
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Interior
Building
Architecture
Bedroom
Landscaping
Entrance
Nature
Palm Trees
Waiting Area
Healthcare
