Piedmont Walton Hospital in Monroe, GA

Pros

• The hospital staff are described as excellent, kind, considerate, and attentive.
• The top-notch team ensured a smooth EGD procedure and were efficient and supportive.
• The staff provided outstanding professional treatment.
• From registration to recovery, everyone was nice and professional.
• The staff were professional and friendly, with a clean environment and quick service.
• The nurses and technicians were outstanding - courteous, friendly, and very professional.
• The imaging and cataract surgery teams were friendly, efficient, and helpful.
• The facility is modern with a welcoming vibe, and the staff are consistently kind and helpful.
• The overall experience, from ER to inpatient care, was described as excellent with great care and wonderful people.
• The staff across departments were friendly, courteous, and competent.

Cons

• The discharge process was disrespectful, abrupt, and discompassionate, with short notice and no extra day allowed for PT/OT, leading to inadequate pain management.
• The treatment from case management was disrespectful, abrupt, and discompassionate, described as inhumane and unnecessary.
• The discharge was pushed through by case management despite the doctor's earlier indication that extra time could be approved, ending the discussion abruptly.
• There was no order for pain medication at the time of transfer, resulting in 24 hours of acute surgical pain.
• Care by the hospital doctors was minimal.
• The front office staff were not as friendly as those in the hospital, with some staff appearing rude during the process.
• One doctor spent little time with the patient and made rapid medication changes, raising safety concerns for a cardiac patient.
• The doctor was described as a danger to the hospital.
• The employment verification process was described as gross robbery and an exposure of personal information without permission.
• The reviewer stated racist treatment of staff by Piedmont Walton Hospital.

Review

Piedmont Walton Hospital in Monroe, GA is best suited for seniors and families who want a warm, responsive hospital experience with strong bedside care and reliable diagnostic efficiency. It shines for both acute medical needs and routine procedures, delivering attentive nurses, clear communication, and swift test results from the ER through post?op recovery. The staff's practical competence pairs with a hometown atmosphere that keeps high-stress episodes manageable. For those prioritizing quick access to imaging, cataract or orthopedic procedures, and dependable, friendly front-line care, Piedmont Walton often meets the mark. It's a practical fit for families who value a high-touch, community-hospital feel over a distant, impersonal experience.

However, certain situations warrant looking at alternatives. If discharge planning and post-discharge pain control are non-negotiable, this facility may fall short in some cases. Families with complex cardiac histories or needs for steady, hands-on physician engagement may prefer a setting with more consistent, time-rich hospitalist interactions. Expectant families should note that labor and delivery here lacks a NICU, which could steer toward facilities with neonatal capabilities if high-risk births are a possibility. Even the most satisfied patients recognize gaps that can affect transitions home and continuity of care after discharge.

On balance, the positives reinforce the decision: nurses and support staff consistently show warmth, professionalism, and reliability; ER, imaging, and surgical services run efficiently with short waits and clear directions. The care culture feels practical and approachable, and the facility's cleanliness and modern comforts reinforce confidence. These strengths offset occasional discharge hiccups or moments when physician time feels limited. When the team delivers timely pain management, rapid test results, and attentive post?op follow-up, the overall experience is reassuring and dependable.

Emergency care is repeatedly cited as a strength, with fast triage, compassionate nursing, and adept coordination once admitted. Imaging services - mammograms, CTs, ultrasounds - offer speedy, confident results with staff who explain procedures clearly. Surgical experiences, including cataract and minor orthopedic procedures, tend to be smooth, thanks to attentive post?op care and reliable follow-up calls. Labor and delivery stories emphasize personal attention and skilled nursing, though the absence of a NICU means families with anticipated high?risk deliveries will likely look elsewhere for neonatal support. Across specialties, care remains solid, and the hospital's convenient location adds to its appeal.

There is tangible value in proximity, modern amenities, and cross?department friendliness - from food services to imaging staff. Short wait times and consistently courteous interactions are common, and many patients praise specific nurses and clinicians by name. Yet, a few reviews point to administrative friction or a discharge process that feels abrupt, underscoring a variability in coordination that can color an otherwise strong clinical impression. Cost considerations surface in past discussions, with some noting programs like MD Save as potential ways to reduce out?of?pocket expenses. Those weighing Piedmont Walton should plan for post?discharge rehab coordination in advance and recognize the absence of a NICU when a high?risk birth or neonatal need is possible.

Ultimately, Piedmont Walton Hospital stands out for acute?quality care delivered with warmth and efficiency. It is an excellent choice for seniors who want reliable, compassionate staff and fast access to imaging, ER services, and routine surgeries, provided expectations about discharge coordination are clearly set. Those requiring highly integrated post?acute pathways or NICU?level neonatal resources may want to explore alternatives with stronger discharge planning and neonatal capabilities. The prudent path is to treat a preadmission or pre?discharge planning meeting as non?negotiable: confirm hospitalist availability, establish a clear post?acute plan, and identify a preferred rehab partner. When these elements align, Piedmont Walton delivers a dependable, practical, and reassuring hospital experience.

Physicians

• Gwinnett Clinic (0 miles)
• Oconee Heart and Vascular Center (0.2 miles)
• Walton Family Medicine PC (0.3 miles)
• Walton Eye Care (0.3 miles)
• Diagnostic Radiology Imaging (0.3 miles)
• Hearing Improvement Center of Monroe (0.3 miles)
• Dermatology Associates of Ga (0.5 miles)

Restaurants

• Applebee's (0.2 miles)
• Moe's Southwest Grill (0.3 miles)
• Chick-Fil-A (0.3 miles)
• Cocina Fuentes (0.3 miles)
• Taco Bell (0.3 miles)
• McDonald's (0.3 miles)
• Arby's (0.6 miles)

Cafes

• Panera Bread (0.3 miles)
• Starbucks (10.2 miles)
• Panera Bread (11 miles)

Pharmacies

• Carmichael Drug-Curbside Pick Up Available (0.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Fred's Pharmacy (7.7 miles)
• C v S/ Pharmacy (8.1 miles)
• Social Circle Pharmacy And Supplies (8.1 miles)
• Walgreens (9.8 miles)

Parks

• Childer’s Park (1.2 miles)
• Meridian Park (8.2 miles)
• Bethlehem Park (9.8 miles)
• Harbins Park (10.4 miles)
• Hard Labor Creek State Park (11.5 miles)
• Walton Fish Hatchery (12.1 miles)
• Bay Creek Park (12.1 miles)

Hospitals

• Walton Regional Medical Center, Human Resources (1.4 miles)
• Walton Medical Center (1.4 miles)
• Walton-Morgan Unlimited Service (3 miles)
• Piedmont Urgent Care - Barrow (10.5 miles)

Places of Worship

• Church At The Grove - Social Circle Campus (8.1 miles)
• Southern Baptist Convention (9.3 miles)
• Graystone Church (9.8 miles)
• Southern Baptist Convention (11 miles)
• Rockdale Baptist Church East Campus (12.4 miles)
• Union Spring Baptist Church (12.8 miles)
• Mt Vernon Baptist Church (12.9 miles)

Theaters

• AMC CLASSIC Bethlehem 12 (10.4 miles)

Transportation

• Covington Municipal Airport (CVC) (12.7 miles)