Piedmont Walton Hospital

Pros

• The staff member provided exceptional customer service by informing them about the MD Save program.
• They expressed gratitude for the assistance they received, which alleviated their financial concerns.
• The solution offered helped them significantly, reflecting positively on their experience.
• They appreciated the support during a challenging time related to their healthcare costs.

Cons

• They faced a significant financial burden with a potential payment of $3000 due to their insurance situation.
• The change in insurance resulted in them not reaching their deductible, adding to their concerns about costs.
• Being retired, the high payment would have been a major blow to their finances.
• There was initial frustration and worry when they learned about the steep cost of the ultrasound.

Review

On May 4th, a couple visited a medical facility seeking an ultrasound for one of their knees, but what should have been a straightforward process quickly spiraled into a potential financial crisis. Both individuals are retired, living on fixed incomes, and any unexpected expense loomed large in their everyday lives. They had recently changed their insurance coverage the previous month, and as a result, they found themselves in a precarious situation: not only had they not yet reached their deductible, but upon arrival at the facility, they were informed by the admission desk staff that the out-of-pocket payment would amount to a staggering $3,000.

The shock of being faced with such an exorbitant fee rattled them significantly. For retirees who meticulously plan their finances and budget each dollar carefully, this sudden demand for payment felt like more than just an inconvenience; it was potentially financially crippling. The couple expressed concern over how they might manage to pay such an amount without compromising their financial stability or lifestyle. This moment encapsulated the often-overlooked realities many face when medical needs arise unexpectedly—especially those living on retirement savings.

However, amidst this overwhelming situation came a silver lining in the form of exemplary customer service from the staff member at the admission desk. Recognizing their distress and understanding the implications of such high costs for retirees, she took extra steps to assist them beyond her usual duties. With compassion and urgency, she introduced them to MD Save—a program designed specifically to help patients mitigate out-of-pocket healthcare expenses through pre-negotiated savings on various medical services.

MD Save proved to be more than just a referral; it was a lifeline that transformed what could have been a disastrous financial burden into manageable healthcare access. Thanks to her initiative in sharing this program’s existence with them, the couple was able to navigate through their situation far less stressed than initially anticipated. They highlighted how grateful they were not only for learning about MD Save but also for her proactive approach which ultimately made all the difference during an otherwise daunting experience.

The couple's appreciation extended well beyond just saving money; they were incredibly grateful for the high level of customer service demonstrated by that particular employee. Her willingness to go above and beyond indicated an admirable commitment to patient care that is often hard to find in today’s fast-paced healthcare environment. This encounter stood out as one marked by empathy and support at a time when they needed it most—a stark reminder of how impactful quality service can be in mitigating stress related to healthcare costs.

In conclusion, while navigating health-related issues can often lead individuals down unexpected paths filled with anxiety over finances—especially in retirement—it is stories like these that highlight how important compassionate customer service is within healthcare settings. Programs like MD Save play crucial roles in ensuring accessibility while dedicated personnel can make all the difference by connecting patients with resources that alleviate undue burdens during challenging times. Such positive experiences ultimately embody hope and resilience amid the uncertainties many face with healthcare expenses.

Physicians

• Gwinnett Clinic (0 miles)
• Oconee Heart and Vascular Center (0.2 miles)
• Walton Family Medicine PC (0.3 miles)
• Walton Eye Care (0.3 miles)
• Diagnostic Radiology Imaging (0.3 miles)
• Hearing Improvement Center of Monroe (0.3 miles)
• Dermatology Associates of Ga (0.5 miles)

Restaurants

• Applebee's (0.2 miles)
• Moe's Southwest Grill (0.3 miles)
• Chick-Fil-A (0.3 miles)
• Cocina Fuentes (0.3 miles)
• Taco Bell (0.3 miles)
• McDonald's (0.3 miles)
• Arby's (0.6 miles)

Cafes

• Panera Bread (0.3 miles)
• Starbucks (10.2 miles)
• Panera Bread (11 miles)

Pharmacies

• Carmichael Drug-Curbside Pick Up Available (0.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Fred's Pharmacy (7.7 miles)
• C v S/ Pharmacy (8.1 miles)
• Social Circle Pharmacy And Supplies (8.1 miles)
• Walgreens (9.8 miles)

Parks

• Childer’s Park (1.2 miles)
• Meridian Park (8.2 miles)
• Bethlehem Park (9.8 miles)
• Harbins Park (10.4 miles)
• Hard Labor Creek State Park (11.5 miles)
• Walton Fish Hatchery (12.1 miles)
• Bay Creek Park (12.1 miles)

Hospitals

• Walton Regional Medical Center, Human Resources (1.4 miles)
• Walton Medical Center (1.4 miles)
• Walton-Morgan Unlimited Service (3 miles)
• Piedmont Urgent Care - Barrow (10.5 miles)

Places of Worship

• Church At The Grove - Social Circle Campus (8.1 miles)
• Southern Baptist Convention (9.3 miles)
• Graystone Church (9.8 miles)
• Southern Baptist Convention (11 miles)
• Rockdale Baptist Church East Campus (12.4 miles)
• Union Spring Baptist Church (12.8 miles)
• Mt Vernon Baptist Church (12.9 miles)

Theaters

• AMC CLASSIC Bethlehem 12 (10.4 miles)

Transportation

• Covington Municipal Airport (CVC) (12.7 miles)