Gwinnett Extended Care Ctr

Pros

• The staff were amazing, with special thanks to Johnathon and Tulsa for being outstanding nurses.
• Best facility in Georgia.
• My wife has gotten good care at GECC.
• The facility is a five-star rehabilitation and extended-stay care center; the nurses and staff are extremely nice, caring, and knowledgeable, who go beyond the call of duty.
• My mother has been there since September 2014 and loves it; she has made new friends and loves all the staff.
• The center features a garden and walking area that is great for wheelchair-bound patients.
• The OT and PT staff are superb.
• The staff are friendly and helpful.

Cons

• The facility is terrible and the staff are rude, showing no regard for residents' lives.
• After-hours visitation is discouraged or blocked, and the night staff ignore the intercom.
• Doctors do not call back and the staff seem clueless at every shift change.
• The campus is poorly signposted and hard to locate due to construction.
• Family updates about a patient's condition are inconsistent or misleading.
• A patient developed a hospital-acquired infection requiring another surgery and extended wound care after discharge.
• The facility is understaffed, causing long delays for basic needs like using the bathroom and for pain medications.
• A reviewer was hung up on and denied access to their relative, and overall the facility is not recommended.

Review

The collection of reviews about this facility reads like a fever dream of contradictory experiences. On one hand, there are accounts of care that are deeply flawed and even dangerous, with frustrated families describing rude staff, blocked access to loved ones, and a general sense that those responsible for healing could be a bigger problem than the illnesses themselves. Several reviewers allege that after hours visitation is nearly impossible, that the night staff won't answer the intercom, and that even verbal confirmations from others about visiting rights are ignored. The perception of a hostile or indifferent culture among many staff members - especially during shift changes - creates an atmosphere where family members feel forced to fight for basic communication and access to the patients they care about. In several of these accounts, doctors do not return calls, and the confusion surrounding care plans increases the distress for both patients and caregivers.

Another thread running through the negative experiences is the sense that the facility's physical footprint and campus navigation contribute to the frustration. An addendum paints a picture of a campus that is poorly signposted and difficult to locate, described as a construction site that is catastrophically inadequate for a hospital setting. In these views, the building itself exacerbates the problems inside: unclear wayfinding, insufficient signage, and a general impression that the infrastructure isn't aligned with the level of care patients deserve. The result is a sense of disorganization that compounds the frustration felt by families during what should be a stressful but manageable period of care.

Against these grim reports, there are bright moments that keep surfacing: stories of individual nurses who stood out for kindness and competence. One reviewer specifically commends Johnathon and Tulsa as exceptional nurses who made a meaningful difference in their relative's care. There are other mentions of loving, attentive care from certain staff members, with descriptions of nurses who went "beyond the call of duty" or provided reassurance during difficult times. Such testimonials highlight that the quality of care in this facility can vary considerably from shift to shift, person to person, and unit to unit.

The narratives about patient outcomes add further complexity. Some reviewers recount a Covid-era lockdown that prevented regular visits, followed by updates that seemed to contradict the eventual course of their loved one's recovery. In one poignant case, discharge information suggested good progress, only for the patient to be left with severe, lingering health issues after returning home, including pneumonia diagnosed in the hospital later on. These stories contribute to a sense of distrust regarding the accuracy and timeliness of communications from the staff and physicians, leaving families feeling blindsided at critical junctures.

There are also distinctly positive experiences that stand in contrast to the negative ones. A few reviewers characterize the facility as a "five-star rehabilitation and extended stay" environment, praising the friendly, knowledgeable staff who were described as caring and engaged. Some families note good rehabilitation programs, pleasant garden and walking areas for wheelchair-bound patients, and a sense of well-organized therapy services in contrast to the more chaotic perceptions in other units. A recurring theme in these more favorable accounts is that when care is consistent and staffed appropriately, patients respond well, and families feel comfortable recommending the facility.

Another layer of sentiment shows that opinions about the same place can swing dramatically depending on timing, department, and personal experience. While some families warn others to avoid the campus altogether, others insist that their loved ones received commendable care and that the staff, at least in certain roles, performed with compassion and professionalism. A handful of reviews celebrate long-standing relationships, with one person affirming that they have had a relative there for over a decade, suggesting a durable trust in certain components of the care system. Yet even these positive notes acknowledge that staffing levels and cleaning standards could be improved, signaling that the facility's overall quality is not uniformly high.

In sum, the picture is highly mixed. Some families feel they encountered a dangerous lack of attention, poor communication, and an environment that makes it hard to trust the care process. Others recall compassionate nurses, effective rehabilitation services, and moments of genuine care that helped their loved ones during difficult times. The facility appears to be a place where a strong, supportive, and well-coordinated team can exist alongside under-staffed, poorly signposted, or chaotic experiences that leave families anxious and frustrated. The wide spectrum of reviews underscores that outcomes and perceptions are highly location- and time-specific, with room for both substantial improvement and commendable care.

This area of Lawrenceville, Georgia, offers a convenient and diverse range of amenities that would be beneficial for senior living. With several medical treatment centers and specialists nearby, seniors can easily access quality healthcare services. In addition, there are various dining options including cafes, fast-food restaurants, and casual dining establishments for convenient meals. The presence of pharmacies ensures easy access to medications and healthcare essentials. For leisure and recreation, there are theaters for entertainment as well as parks for outdoor activities and relaxation. Places of worship provide spiritual support and community engagement opportunities. Overall, this part of Lawrenceville provides a well-rounded environment that caters to the needs and interests of seniors looking for a comfortable and convenient place to live.

Physicians

• Hyox Medical Treatment Center (0.2 miles)
• Southern Gastroenterology Associates (0.2 miles)
• Gwinnett Center Medical Associates (0.3 miles)
• Resurgens Orthopaedics (0.3 miles)
• Eye Consultants of Atlanta - Lawrenceville (0.4 miles)
• Lynch Jodi Gastroenterology Spec Gwinnett (0.4 miles)
• Georgia Cancer Specialists (0.5 miles)

Hospitals

• Wound Treatment Center at Northside Hospital Gwinnett (0.3 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (4.2 miles)
• Ding Tea (4.7 miles)
• Panera Bread (5.7 miles)
• Starbucks (6.4 miles)
• Starbucks (6.9 miles)
• Starbucks (7 miles)

Restaurants

• Chick-Fil-A (0.5 miles)
• Slow Pour Brewing Company (1.7 miles)
• Bruster's Ice Cream (2.3 miles)
• Burger King (2.3 miles)
• McDonald's (2.6 miles)
• Frida's Mexican Restaurant (3.1 miles)
• Culver's (3.8 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (1.1 miles)
• Genoa Pharmacy (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.5 miles)

Theaters

• AMC Colonial 18 (0.6 miles)
• Amc Sugarloaf Mills 18 (3.7 miles)
• AMC Classic Snellville 12 (5.7 miles)

Places of Worship

• First United Methodist Church of Lawrenceville (1.3 miles)
• 12Stone Church - Central Campus (2.8 miles)
• First Baptist Church-Duluth (6.6 miles)

Parks

• Rhodes Jordan Park (1.9 miles)
• McKendree Park (1.9 miles)
• Alexander Park (3 miles)
• Sweet Water Park (3.9 miles)
• Rock Springs Park (5.5 miles)
• Rabbit Hill Park (6 miles)
• McDaniel Farm Park (6.3 miles)