Ross Memorial Health Care Center

Pros

• The staff at Ross Memorial Health Care Center is great, with many visitors noting how friendly and accommodating they are.
• One staff member, Morgan, has been particularly praised for her gentle care and going above and beyond to make residents feel at home.
• Many family members appreciated the cleanliness and organization of the facility.
• Residents often enjoy the food that is provided.
• Family members like that they can spend ample time with their loved ones at the center.
• Some rehabilitation experiences result in positive outcomes, with residents regaining mobility and receiving proper support during recovery.
• Reviewers noted that the administration is responsive and that there are various activities available for residents to engage in.
• Several visitors found comfort in the outdoor areas and communal sitting spaces within the facility.

Cons

• The staff at Ross Memorial Health Care Center seemed rushed and poorly trained, with some family members expressing concerns about the quality of care.
• A family member reported being discharged with another patient's medication and received negative feedback when they reported the issue to administration.
• Communication with family members was lacking, leading to frustrations over unanswered calls and emails regarding the needs of their loved ones.
• There were allegations of negligence during a COVID-19 outbreak, with families stating that they were not informed about infections in the facility, compromising their loved ones’ safety.
• A reviewer criticized the medical staff for administering excessive sedation to patients instead of providing proper rehabilitation care.
• The cleanliness and overall management of the facility were called into question by several reviewers, citing a lack of adequate attention to residents' well-being.
• One reviewer described an alarming experience where a family member appeared to be in terrible condition due to neglect after contracting COVID-19.

Review

Ross Memorial Health Care Center has garnered a mix of opinions from families and patients regarding their experiences in the facility. While some reviews highlight positive interactions and care, others recount troubling experiences that raise questions about the quality of service and patient safety.

On one hand, several families have expressed satisfaction with the care provided to their loved ones. One reviewer spoke highly of their mother's experience, emphasizing how warmly she was welcomed by staff members and describing her room as nice and clean. They noted that Morgan, a staff member, stood out for her gentle demeanor and commitment to making residents feel at home. Additionally, the family appreciated the variety of activities offered and felt reassured by their ability to visit frequently. This sentiment was echoed in another review where a daughter reflected on her mother's successful rehabilitation process after recovering from a stroke; they reported that the nurses were attentive and responsive to needs, providing assistance during meals and ensuring her mother's comfort.

Contrasting these positive experiences are several critical reviews that convey feelings of neglect and mismanagement within the facility. A disturbing account describes an incident where a family member was discharged with another patient's medication—an alarming oversight that raises serious concerns about medication management protocols. Reviewers recounted feeling unheard when trying to contact administration regarding these incidents, with multiple complaints about unreturned calls or emails highlighting issues related to communication within the facility. Additionally, there were claims of inadequate personal care for patients; one reviewer shared frustrations over a family member going days without receiving basic bathing services despite repeated requests.

Another aspect that parents noted was the apparent lack of organization among staff members. Many described employees as friendly but rushed, indicating potential understaffing or training deficiencies impacting the level of care provided. Family members expressed concern over rehabilitation practices; one reviewer mentioned their mother’s struggles in receiving appropriate therapy due to disconnection between medical professionals involved in her care—pointing out how doctors failed to communicate effectively with families regarding patient treatment plans or updates.

A particularly harrowing review painted an unsettling picture following a COVID-19 outbreak within the facility. The family accused Ross Memorial Management of failing to adequately inform them about infection rates among both patients and staff—an omission they viewed as severely negligent considering its implications for vulnerable residents like their mother. Following this outbreak, they described witnessing alarming declines in their mother’s health during visits—illustrating horrifying conditions that culminated in hospitalization due to severe dehydration and malnutrition attributed directly to inadequate care at Ross Memorial.

Despite these negative experiences echoing throughout many reviews, some families remain appreciative of specific aspects of Ross Memorial’s environment—the physical layout being one point mentioned positively across different testimonials. Visitors praised common areas designed for socialization among residents together with green outdoor spaces creating serene environments beneficial for well-being.

In conclusion, while Ross Memorial Health Care Center is recognized as an older facility offering certain benefits such as cleanliness and adequate rehabilitation support according to some reviews; it is imperative for potential patients' families considering this center recognize intrinsic risks posed by inconsistent staffing levels coupled with communication breakdowns along medical channels contributing toward negative outcomes for individuals requiring specialized attention during recovery phases or chronic conditions management.

Pharmacies

• Pharmacy Partners Of Ga (0.6 miles)
• Pharmacy Resource Network (2.2 miles)
• Walgreens (2.3 miles)
• Innovation Compounding (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.7 miles)

Restaurants

• Olde Towne Tavern & Grille (1.5 miles)
• Chick-Fil-A (1.6 miles)
• Culver's (1.6 miles)
• Golden Corral (1.7 miles)
• Dq Grill & Chill (1.7 miles)
• Dry County Brewing Company (1.7 miles)
• Pisano's Pizzeria (1.9 miles)

Parks

• Aviation Park Kennesaw (1.5 miles)
• Adams Park (2.4 miles)
• Laurel Park (3.6 miles)
• Swift-Cantrell Park (3.7 miles)
• Shaw Park (4.8 miles)

Theaters

• AMC Barrett Commons 24 (2 miles)
• NCG Cinemas (5.5 miles)

Places of Worship

• Kennesaw United Methodist Church (2.3 miles)
• Northstar Church (4.1 miles)
• Due West United Methodist Church (4.5 miles)
• Calvary Chapel Woodstock (5.8 miles)
• Church of Jesus Christ of Latter Day Saints (5.9 miles)
• Burnt Hickory Baptist Church (6.2 miles)
• Transfiguration Catholic Church (6.4 miles)

Hospitals

• Kennesaw Hospital (2.9 miles)
• WellStar Kennestone Hospital (3.3 miles)

Physicians

• Marietta Dermatology & the Skin Cancer Center (3 miles)
• Non-Surgical Orthopaedics (3 miles)
• Pinnacle Orthopaedics (3.1 miles)
• Atlanta Gastroenterology Associates (3.2 miles)
• Resurgens Orthopaedics (3.4 miles)
• Kennestone Physicians Center (3.4 miles)
• Piedmont Heart of Marietta (3.5 miles)

Cafes

• Panera Bread (3.3 miles)
• Starbucks (3.7 miles)
• Starbucks (3.9 miles)
• Starbucks (4 miles)
• Giga-Bites Cafe (6.2 miles)
• Starbucks (6.5 miles)