Westbury Medical Care And Rehab

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Pros

• The facilities at Westbury Medical Care Home are described as awesome, with attentive staff who cater to residents' needs.
• Residents enjoy various common areas, such as physical therapy areas, weight rooms, and game rooms, which contribute to a sociable environment.
• Many staff members are noted for being friendly and approachable, creating a welcoming atmosphere for the residents.
• The dining services receive positive remarks about the food quality, contributing to a pleasant living experience.
• Some visitors express satisfaction with the cleanliness and organization of the facility during their observations.
• Activities offered daily help keep residents engaged and promote social interaction among them.
• Positive experiences shared by family members highlight that they feel their loved ones are receiving good care at Westbury Medical Care Home.

Cons

• The quality of care has plummeted since the facility changed ownership, and staff have become rude and unapproachable.
• Visitors and residents frequently do not use hand sanitizer, and there are concerns about inadequate COVID-19 precautions leading to infections without residents leaving the building.
• Family visitation restrictions are excessive, which is frustrating for relatives trying to support their loved ones.
• Patients appear to be neglected, with some left to roam or sit unattended in wheelchairs in hallways.
• Instances of negligence during medical emergencies have occurred, raising serious concerns about staff protocols and patient safety.
• The administrative staff seem unaware of the actual conditions within the facility, indicating a lack of oversight.
• The facility feels overcrowded, making it easy for residents to feel lost or overlooked.
• Some negative experiences involve insufficient attention given to patients' needs during critical moments, such as delayed response times from nursing staff.

Review

Westbury Medical Care Home: A Mixed Bag of Experiences

Westbury Medical Care Home has elicited a broad spectrum of reviews from families and residents alike. On one hand, there are glowing testimonials praising the facility's environment, attentive staff, and range of amenities that contribute to a positive experience for many residents. The facility is equipped with extensive common areas including physical therapy zones, weight rooms, and game rooms. Several reviewers noted the high quality of care their loved ones received shortly after their admission, describing interactions with friendly staff members and expressing satisfaction with the semi-private accommodations. One individual commended the organization of the facility, reporting that daily activities kept residents engaged and active.

Despite these favorable impressions, a significant number of reviews raised concerns regarding deteriorating standards at Westbury. Some families reported distressing experiences related to the infection control measures enforced by the staff. Reviews indicated that there were instances where employees failed to use hand sanitizer properly or neglected to enforce mask guidelines among residents and visitors. This lackadaisical approach contributed to fears surrounding COVID-19 transmission within a controlled environment—alarming given reports of vaccinated residents contracting the virus without even leaving their rooms. Such claims have led some reviewers to suggest that external health authorities should investigate whether proper protocols are being followed.

Moreover, instances of inadequate staffing and poor patient care emerged in multiple narratives. One reviewer recounted a traumatic incident involving their mother’s roommate who passed away unexpectedly in the middle of the night due to apparent neglect by nursing staff. This shocking event included disturbing observations overheard by other patients in close proximity through thin curtains separating them. Such accounts paint a troubling picture of how nursing staff may be overwhelmed or not adequately prepared to respond promptly during emergencies—a critical failure in any healthcare setting.

Visitors have also expressed frustration over accessibility issues regarding visitation policy at Westbury Medical Care Home. For example, it was noted that family members could be denied access on Sundays despite working schedules that limit their availability during weekdays. This policy has left some feeling disconnected from their loved ones during crucial times when ongoing support might be necessary for both emotional well-being and patient advocacy.

While several reviews highlighted individual experiences that were positive—such as amiable interactions with nurses or organized recreational activities—these personal anecdotes are tempered by an overarching narrative suggesting systemic issues within Westbury's framework. Comments reflect dissatisfaction over overcrowding within the facility as well; one reviewer articulated concern about potential risks associated with navigating such crowded spaces when caring for vulnerable individuals like elderly patients.

In stark contrast to negative sentiments surrounding care dynamics, some families conveyed contentment about transitions from other facilities into Westbury due to perceived improvements in living conditions—including cleanliness maintenance and resident engagement through social events or decorations around communal areas. Positive feedback about certain dining standards was discussed among reviewers; however, mixed opinions emerged regarding food quality—a matter generally subjective based on individual tastes.

Ultimately, while Westbury Medical Care Home provides certain aspects highly regarded by families committed to finding suitable long-term care for their loved ones, it also operates within a context marred by unsettling accounts concerning staffing practices, communication lapses between administration and caregivers, as well as observed deficiencies in handling health crises effectively—all vital considerations when evaluating environments designed for specialized elder care services.

Physicians

• Georgia Kidz Pediatrics (0.1 miles)
• Select Interventional Pain PC (0.1 miles)
• Maldonado & Moreno PC (0.5 miles)
• Dr Odegaard (0.5 miles)
• The Doctor's Office - Dr Odegaard (0.5 miles)
• Eagles Landing Family Practice (0.9 miles)
• Cain Missy (1 miles)

Hospitals

• Wellstar Sylvan Grove Hospital (0.1 miles)

Restaurants

• Zaxby's (0.7 miles)
• Chick-N-Run of Jackson (0.9 miles)
• McDonald's (1.1 miles)
• Little Caesars Pizza (1.1 miles)
• Pizza Hut (1.2 miles)
• Fresh Air Barbecue (3.4 miles)
• Subway (4.6 miles)

Pharmacies

• Big D's Discount Drugs (0.7 miles)
• City Pharmacy (0.8 miles)
• Moye’S Pharmacy (0.8 miles)
• CVS Pharmacy (1 miles)
• Moye’S Pharmacy (8.4 miles)
• Eagle's Landing Pharmacy (8.5 miles)
• Ingles Market Pharmacy (9 miles)

Places of Worship

• Joshua's Place (1.4 miles)
• Heart And Soul Christian Center (1.9 miles)
• Macedonia Baptist Church (4.5 miles)
• Southern Baptist Convention (4.6 miles)
• Pleasant Grove Church (5.3 miles)
• Chief Cornerstone Ministries (5.4 miles)
• Jehovah's Witnesses (5.7 miles)

Parks

• High Falls State Park (8.9 miles)

Cafes

• Starbucks (9.2 miles)
• Starbucks (12.7 miles)
• Leo's Cafe (12.8 miles)