Legacy Link Inc

Pros

• Legacy Link's staff are very caring and informative.
• Legacy Link's associates are nice, knowledgeable, and willing to help and support everyone.
• Legacy Link truly cares about the elderly and helps them achieve the best level of care.
• Legacy Link has been great for my mother; her case worker is top notch and highly recommended.
• Legacy Link offers a lot for seniors and is the place to go for questions about Medicaid, Medicare, or senior services.
• Legacy Link is a great help to the elderly and provides support at home.
• Legacy Link is described as very friendly, very professional, and genuinely concerned about the elderly and their needs.
• Legacy Link employs knowledgeable case managers.
• Legacy Link has been a valuable resource for families.

Cons

• Legacy Link is a very hateful company to be with, and they dropped services after doing the reviewer wrong.
• Legacy Link didn't process the paperwork and acted as if nothing was wrong after being told to initiate the filing; they show no accountability.
• They are incredibly unhelpful to their customers and may mistreat and take advantage of the elderly or disabled who contact them.
• The reviewer believes they are a danger to the community and do not want to help you or your loved ones.
• They do not return calls; the reviewer needed to speak to a nurse but was left waiting.
• The company has not provided an aide for over a month and may still be receiving funds from the state, with aides who show up irregularly and lack integrity.
• Legacy Link could not meet the basic care needs the reviewer described.
• Aides frequently do not show up; caregivers are unreliable and the organization should be investigated and shut down.
• The reviewer described the situation as mismanaged and urged Medicaid to investigate and shut Legacy Link down.

Review

Legacy Link appears to evoke a wide spectrum of reactions from families and individuals who have interacted with the agency. On one end of the continuum, several people describe compassionate, knowledgeable staff who genuinely seem to care about the elderly and their families. They talk about case managers who are "top notch," friendly, and well-informed, and they commend workers who are "very nice and knowledgeable" and willing to help and support everyone. Some reviews frame Legacy Link as a valuable resource for understanding Medicaid, Medicare, and other senior services, noting that the team is capable of offering guidance and information that can be hard to find elsewhere. In these accounts, the agency is portrayed as a meaningful support system for aging loved ones, with staff dedicated to helping families navigate complex care landscapes.

Yet, a substantial portion of the feedback is strongly negative and paints a very different picture. Several reviewers recount frustration with delays and a perception of poor accountability. One detailed complaint asserts that Legacy Link was supposed to handle a mother's Medicaid paperwork but failed to process it, even after being told to initiate the filing weeks in advance. The reviewer describes the agency as appearing not to be on top of the procedure and as lacking accountability for the process, which left the family feeling abandoned at a critical moment. Related grievances emphasize communication breakdowns and a sense that the agency may not act promptly or responsibly when asked to initiate or complete important tasks.

Another thread of criticism centers on a perceived sense of "being dropped" or burdened by the agency. Some reviewers warn thatLegacy Link can be unhelpful or even untrustworthy, with accusations that the company will disengage or step back when needed and that they report information or situations to other agencies. There are lines suggesting that even the agencies they partner with may be affected or that clients can lose support if they are not careful. These comments collectively convey anxiety about reliability and perceived control over one's own care, with concerns that the agency's actions (or inactions) could disrupt important care arrangements or trigger negative consequences with Medicaid or other authorities.

The negative experiences are not limited to paperwork and accountability. A few reviewers describe poor customer service interactions, including a call handler who answered in an exasperated tone and treated a caller's concerns as a burden. Such experiences raise concerns about how well staff communicate with elderly or disabled patients and their families, and they fuel fears about mistreatment or exploitation of vulnerable individuals. In one particularly pointed critique, a reviewer claims that some families feel the agency could become a danger to the community, alleging that the company should be investigated and even shut down by Medicaid.

There are also accounts of inconsistent service delivery that amplify concerns about reliability. Some reviewers report not being called back for extended periods, or having to endure weeks before a nurse or aide could be reached. The sense of inconsistency extends to the provision of aides themselves, with specific complaints of aides not showing up regularly, leaving a caregiver to step in and cover responsibilities on an ad hoc basis. The worry here is not just about gaps in service, but about whether the state funds intended to support care are being used properly when help does not arrive as promised.

In addition to these mixed experiences, there is commentary about broader community contexts that intersect with the agency's work. Some reviewers touch on housing and cost-of-living pressures for seniors in their area, describing issues with rent, safety, and code enforcement that complicate aging at home. While these remarks are not direct criticisms of Legacy Link's service model per se, they frame the environment in which the agency operates and underscore the frustration many families feel when multiple systems - housing, healthcare, and elder care - appear misaligned or ineffective. The overall tone from this cluster of comments is one of concern and urgency: when care is essential, delays, poor communication, or inconsistent staffing can be especially damaging.

Overall, the collection of experiences suggests a service that is highly variable in quality. Some clients and family members report compassionate, effective support and praise the agency for helping navigate complex medical and long-term care landscapes. Others recount serious problems - delays in paperwork, lack of accountability, difficult communication, and gaps in care - that erode trust and raise questions about reliability and safety for vulnerable elderly or disabled individuals. For anyone considering Legacy Link, these reviews suggest a careful, proactive approach: ask for concrete timelines, request direct contact with a consistent case manager, verify caregiver schedules, and check references with Medicaid or other oversight bodies. Engaging multiple perspectives, documenting communications, and monitoring care regularly could help families assess whether the agency can meet their specific needs and expectations.

This area of Gainesville, Georgia offers a convenient and diverse range of amenities for seniors looking to settle in a vibrant community. With a variety of dining options such as Avocados Restaurant, Downtown Drafts, and El Patron Family Mexican Restaurant within walking distance, residents can enjoy delicious meals without traveling far. Nearby pharmacies like CVS Pharmacy and Walgreens provide easy access to healthcare essentials. In terms of medical care, there are reputable physicians' offices such as Anesthesia Associates of Gainesville and Northeast Georgia Medical Center Gainesville. For outdoor recreation, parks like Longwood Park and Thompson Bridge Park offer green spaces for leisurely walks or picnics. Additionally, there are places of worship like St Michael Catholic Church and Free Chapel Worship Center for spiritual fulfillment. Overall, this part of Gainesville provides a well-rounded living environment with various amenities tailored to the needs of seniors.

Restaurants

• Avocados Restaurant (0.4 miles)
• Downtown Drafts (0.4 miles)
• 2 Dog (0.5 miles)
• El Patron Family Mexican Restaurant (0.5 miles)
• McDonald's (0.6 miles)
• Popeyes Louisiana Kitchen (0.7 miles)
• Church's Chicken (0.8 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.9 miles)
• Mc Elveen's Pharmacy (1.2 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.6 miles)
• Kroger Pharmacy (2.2 miles)
• Medical Park Pharmacy (2.4 miles)

Physicians

• Anesthesia Associates of Gainesville (0.6 miles)
• Advanced Allergy of North Georgia (0.7 miles)
• Longstreet Clinic - Al (0.8 miles)
• Longstreet Clinic Internal Medicine (0.8 miles)
• The Longstreet Clinic, PC (0.8 miles)
• Northeast Georgia Medical Center Gainesville (0.9 miles)
• Northeast Georgia Heart Center PC (1 miles)

Parks

• Longwood Park (0.8 miles)
• Thompson Bridge Park (3.6 miles)
• Laurel Park (3.8 miles)
• Don Carter State Park (7.9 miles)

Hospitals

• Northeast Georgia Labor And Delivery (0.9 miles)
• NGHS - North Tower (1 miles)
• 1480 Building (1.5 miles)

Cafes

• Longstreet Cafe (1 miles)
• Longstreet Cafe (1.1 miles)
• Starbucks (1.4 miles)
• Starbucks (1.4 miles)
• Starbucks (5.4 miles)

Places of Worship

• St Michael Catholic Church (1.4 miles)
• Free Chapel Worship Center (3.3 miles)
• Unity of Gainesville Church (4.8 miles)
• Northlake Baptist Church (7.7 miles)