Chestnut Ridge Nursing & Rehab Center

Pros

• The Medicare specialist at Chestnut Ridge Nursing & Rehab Center is described as incredibly kind and patient, providing thorough assistance with the application process.
• My grandmother appreciates the responsive staff and has a positive rapport with her nurses, feeling cared for during her stay.
• The facility is noted to be clean and spacious, contributing to a pleasant environment for recovery.
• Patients generally enjoy the food offered at the center, and there are various activities available when COVID restrictions allow.
• Some family members express satisfaction with the attentive care their loved ones receive, highlighting good communication from staff regarding their needs.
• Several reviews commend the physical and occupational therapists for their outstanding skills and support during rehabilitation.
• The facility makes residents feel like part of a family, fostering a warm atmosphere among staff and patients alike.

Cons

• The admissions director was nonresponsive, leading to frustration for family members trying to make arrangements.
• Residents experienced neglect, including missed meals and lack of basic care.
• Patients had inadequate communication from staff regarding their health and progress.
• There were instances of patients being in unsanitary conditions, such as having roaches in their rooms.
• Staff were often unresponsive to calls for help, leaving residents alone for extended periods.
• The facility's food quality was poor, leading some residents to rely on snacks instead of proper meals.
• Families reported inconsistent information regarding charges and services provided by the facility.
• Some staff appeared more focused on socializing than attending to patient needs.
• Residents felt uncomfortable due to cramped living conditions and limited privacy in shared rooms.
• The overall atmosphere was marked by disorganization and a lack of effective communication among staff members.

Review

Chestnut Ridge Nursing & Rehab Center has garnered a wide range of reviews from residents and their families, illustrating a complex picture of care quality and staff responsiveness. For some, the experience has been notably positive; one family member praised the Medicare specialist for her incredible support during the application process, highlighting her kindness and patience over a lengthy phone call. The facility was described as clean and spacious, with attentive nurses who were quick to inform family members about health changes when necessary. Residents have expressed enjoyment of interactions with the nursing staff and anticipation for the return of activities that were temporarily halted due to COVID-19.

However, contrasting sentiments emerge from other reviews, painting a dire picture of neglect within the facility. Numerous accounts describe alarming instances where residents faced significant neglect, such as being left without proper medication administration or basic hygiene care. One review recounted an incident where a beloved grandmother wet herself overnight because she could not get help after pressing her call button repeatedly. This neglect extended beyond individual circumstances; it raises questions about staffing ratios and overall attentiveness to each patient's needs.

Concerns regarding communication pervade many reviews. Families reported difficulties in reaching administrative staff who failed to return calls or provide timely updates about loved ones’ conditions. One reviewer shared frustrations when trying to arrange an extension on insurance coverage but received conflicting information regarding costs and services included in the pricing structure. This lack of clarity became increasingly exasperating for those needing accurate information for planning their loved ones' continued care.

Food quality has emerged as another issue impacting residents' well-being at Chestnut Ridge. Some reviews detailed unsatisfactory meals that did not meet even basic dietary standards, which contributed to residents experiencing additional health problems like dehydration or refusing meals altogether—a particularly concerning outcome given that adequate nutrition is vital for recovery in rehabilitation settings. These issues further complicated residents’ overall experiences while residing there.

On a more positive note, several reviewers acknowledged moments of attentive care delivered by certain staff members amid these broader complaints about organizational shortcomings. Families noted specific nurses who stood out for their dedication and helpfulness despite apparent systemic problems within the facility's operation. Recommendations were made by some satisfied families who appreciated rehabilitation services provided by physical and occupational therapists, noting improvements in their loved ones' conditions through skilled intervention.

Overall, feedback regarding Chestnut Ridge Nursing & Rehab Center presents a divided perspective that reflects both commendable aspects of individual care alongside grave concerns related to systemic inadequacies in management and communication processes. Those considering this facility are encouraged to conduct thorough research so they can better assess whether it meets their expectations for compassionate senior care or if alternative options may better suit their needs—a decision bearing significant weight on the quality of life for vulnerable loved ones entrusted into professional hands.

Restaurants

• Village Burger Cumming (0.4 miles)
• Good ol' Days Irish Pub (1 miles)
• Summits Wayside Tavern (1.2 miles)
• Marie's Italian Deli (1.5 miles)
• Tacos&Tequilas Mexican (1.6 miles)
• Golden Corral (1.6 miles)
• McDonald's (1.6 miles)

Physicians

• Gynecology Associates of North Georgia (0.5 miles)
• Roswell Pediatric Center (0.5 miles)
• Premier Medical Associates (0.8 miles)
• Georgetown Pediatrics (0.8 miles)
• Khan, Omar Arthritis and Rheumatology Center Pc (1 miles)
• Pro Care Car Service (1.3 miles)
• Heart and Vascular Care (1.9 miles)

Places of Worship

• First Baptist Cumming (1 miles)
• Browns Bridge Community Church (4.8 miles)
• Sri Krishna Vrundavana (6.1 miles)
• Shirdi Sai Temple of Atlanta (6.5 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (4.4 miles)

Cafes

• Panera Bread (1.7 miles)
• Starbucks (3.8 miles)
• Nido Cafe (4.6 miles)
• Starbucks (9.6 miles)
• Starbucks (9.6 miles)

Hospitals

• Northside Hospital (2.2 miles)
• Northside Women's Center (2.3 miles)
• Encompass Health Rehabilitation Hospital of Cumming (2.4 miles)
• Emory Johns Creek Hospital (10.1 miles)

Parks

• Sawnee Mountain Preserve Playground (2.3 miles)
• Coal Mountain Park (5.2 miles)
• Fowler Park (5.5 miles)
• Buford Dam Park (6.1 miles)
• Big Creek Greenway Trailhead (6.5 miles)
• Gary Pirkle Park (7.1 miles)
• Bennett Park (7.3 miles)

Theaters

• AMC Avenue Forsyth 12 (4.2 miles)