Comfort Keepers

Pros

• Comfort Keepers has wonderful nurses who take pride in their work and strive to keep patients and families comfortable throughout the care journey.
• The staff is amazing and frequently recommended by clients for their quality of care.
• The caregivers are professional, caring, and knowledgeable, with families expressing deep appreciation for their assistance.
• Comfort Keepers provides exceptional care with kindness and professionalism; the team is dedicated and reliable.
• The aides assigned are skilled and knowledgeable, delivering care with compassion, gentleness, and kindness.
• Comfort Keepers has been a lifesaver for many families, providing caring and capable caregivers.
• The leadership, including a nurse-owner, provides thorough training and demonstrates genuine care for clients and employees.
• The company is a great place to work, offering flexible scheduling and opportunities for growth.
• The work environment is very caring and friendly, and both clients and employees feel the company meets their needs.
• Clients and staff alike note that Comfort Keepers meets the needs of both clients and employees, delivering consistent quality care.

Cons

• Some reviewers report that caregivers are sometimes late, don't show up, or aren't well qualified, with frequent weekend shift turnover.
• One reviewer called Comfort Keepers one of the worst places they've worked, citing poor communication, staff being left waiting, and unavailable management.
• Clients reported receiving aides who were not CNAs as requested and needing to train them themselves.
• Several reviews note poor management and customer service, with clients feeling they aren't treated well for what they pay.
• There were complaints about unpaid or inadequately paid training and a lack of one-on-one training opportunities.
• Some reviewers felt the compensation for travel was too low to be worthwhile given the miles driven.
• A reviewer stated they would not recommend Comfort Keepers to anyone.
• A client experienced being left without coverage after a schedule change, highlighting scheduling inconsistency.

Review

Comfort Keepers consistently emerges in these reflections as a company with a strong, heart-forward approach to in-home care. Across a wide range of experiences, clients, family members, and even staff describe the organization as a place where nurses and caregivers take pride in their work, and where the goal is to keep patients comfortable and families reassured throughout the entire care journey. The sentiment is overwhelmingly positive: many describe CK as more than they expected, praising the kindness, professionalism, and genuine care that define the team. The recurring phrase is that Comfort Keepers brings a sense of calm and competence to difficult moments, making a tangible difference in daily life for both clients and their loved ones.

Several reviews highlight the everyday impact of reliable, attentive caregiving. Families note that CK is good about ensuring coverage for loved ones and keeping them updated on changes in care. When caregivers arrive on time and demonstrate competence, clients and their families feel confident and supported. The organization is described as responsive, with office staff and caregivers who communicate and coordinate to maintain continuity of care. Yet the feedback also acknowledges practical challenges: there are instances where caregivers are late, do not show up, or there is turnover on weekend shifts. These gaps can disrupt the smoothness of care, and some reviewers call for stronger screening and more consistent staffing to align with the detailed needs outlined in care plans.

The people behind the name Comfort Keepers are a central theme in these narratives. Clients frequently sing the praises of individual caregivers - names like Jeanna, Debra, and Kelly M stand out as examples of the high-quality care families have come to rely on. Several reviews from friends or relatives of clients emphasize the caregivers' compassionate nature, professionalism, and hands-on know-how. There is a strong sense that the staff genuinely enjoys their work and the relationships they build with clients, often extending kindness beyond basic tasks to provide companionship, emotional support, and a sense of security.

Employee experiences paint a complementary picture of CK's culture. Many reviewers describe CK as a pleasure to work for and a place where staff feel valued. They point to supportive office leadership, flexible scheduling, and a workplace that encourages growth. The owner or supervisor is repeatedly highlighted as someone who leads by example - often cited as a nurse who actively participates in trainings and who understands the practical realities of caregiving. One particularly memorable detail is the care shown by leadership to employees, including gestures of encouragement and assistance during personal hardship, such as coordinating rides when a car is unavailable. The company is also noted for offering opportunities to advance, including tuition assistance and promotions, which helps attract and retain dedicated caregivers who want to grow professionally.

At the same time, there are candid notes about areas needing attention. Several reviews recount experiences with less-prepared aides early in the engagement, sometimes leading to frustration as clients had to train staff or adjust expectations about what tasks could reasonably be accomplished. Some clients emphasize the importance of stricter screening to ensure that aides have the proper credentials and the necessary training to perform both medical and daily living tasks. When expectations aren't met - whether due to mismatched skill sets or inconsistent scheduling - families feel the impact in their day-to-day routines and the level of reassurance they rely on. These accounts underscore the tension between CK's noble mission and the practical challenges of staffing, communication, and ensuring every shift aligns with a detailed client plan.

What emerges, in aggregate, is a picture of a company that many see as a lifeline for aging or ill family members. The caregivers are described as not only technically capable - monitoring medications, assisting with mobility, handling light housekeeping, and providing companionship - but also deeply caring and patient-centered. The human element is repeatedly cited as CK's strongest asset: a sense of family-like care where clients are treated with dignity, and where families feel heard and supported. Some reviewers note notable personal touches - a sympathy card after a client's passing, or a caregiver who goes the extra mile to make a difficult day a little brighter - that reinforce the feeling that Comfort Keepers values more than just the tasks at hand.

In looking at the overall arc of these testimonials, it is clear that Comfort Keepers occupies an important space in the in-home care landscape: a company that many rely on for steady, compassionate support, while still grappling with the realities of scheduling, staff training, and consistent coverage. The praise centers on professional, empathetic care that helps clients stay comfortable at home, with caregivers who treat clients like family and offices that strive to coordinate and communicate effectively. The criticisms, when present, focus on operational gaps - late or missing visits, turnover on weekend shifts, and the ongoing need for thorough screening and training to match specific client needs. Taken together, the reviews depict a company with a strong core of devoted professionals and a mission-driven leadership team, one that families repeatedly turn to and recommend, even as they call for continued improvements to ensure every client receives flawless, reliable care.

Overall, Comfort Keepers emerges as a highly valued partner for families and a supportive workplace for its staff. The blend of heartfelt care, professional dedication, and opportunities for growth creates a compelling narrative: CK is a company that genuinely aims to make clients and their families feel at ease, while also investing in the development and well-being of the people who deliver that care. The result is a service that many would eagerly recommend to others, acknowledging both the everyday strengths and the occasional hurdles that come with providing personalized, in-home care.

This part of Cumming, Georgia offers a variety of amenities and services that cater to senior residents. With numerous restaurants nearby such as Village Burger, Good ol' Days Irish Pub, and Marie's Italian Deli, there are plenty of dining options for seniors to enjoy. Additionally, there are several physicians' offices in close proximity including Premier Medical Associates and Gynecology Associates of North Georgia for easy access to healthcare services. For spiritual fulfillment, places of worship such as First Baptist Cumming and Browns Bridge Community Church are within a short distance. Seniors can also enjoy outdoor activities at parks like Sawnee Mountain Preserve Playground and Fowler Park. With hospitals like Northside Hospital and Encompass Health Rehabilitation Hospital nearby, seniors can rest assured knowing they have access to quality healthcare facilities. Overall, this area provides a convenient and comfortable environment for senior living in Cumming, Georgia.

Restaurants

• Village Burger Cumming (0 miles)
• Good ol' Days Irish Pub (0.6 miles)
• Summits Wayside Tavern (0.9 miles)
• Tacos&Tequilas Mexican (1.2 miles)
• Marie's Italian Deli (1.2 miles)
• Golden Corral (1.2 miles)
• McDonald's (1.4 miles)

Physicians

• Premier Medical Associates (0.4 miles)
• Georgetown Pediatrics (0.5 miles)
• Gynecology Associates of North Georgia (0.5 miles)
• Khan, Omar Arthritis and Rheumatology Center Pc (0.6 miles)
• Roswell Pediatric Center (0.9 miles)
• Heart and Vascular Care (1.7 miles)
• Cumming Eye Clinic (1.7 miles)

Places of Worship

• First Baptist Cumming (1.3 miles)
• Browns Bridge Community Church (4.8 miles)
• Sri Krishna Vrundavana (6.1 miles)
• Shirdi Sai Temple of Atlanta (6.2 miles)

Cafes

• Panera Bread (1.4 miles)
• Starbucks (3.7 miles)
• Nido Cafe (4.7 miles)
• Starbucks (9.6 miles)
• Starbucks (9.6 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (4.5 miles)

Hospitals

• Northside Hospital (1.9 miles)
• Northside Women's Center (2 miles)
• Encompass Health Rehabilitation Hospital of Cumming (2.1 miles)
• Emory Johns Creek Hospital (9.9 miles)

Parks

• Sawnee Mountain Preserve Playground (2.5 miles)
• Coal Mountain Park (5.3 miles)
• Fowler Park (5.6 miles)
• Buford Dam Park (5.7 miles)
• Big Creek Greenway Trailhead (6.5 miles)
• Gary Pirkle Park (6.7 miles)
• Bennett Park (7.2 miles)

Theaters

• AMC Avenue Forsyth 12 (4.1 miles)