Pruitthealth - Augusta

Pros

• The staff at PruittHealth - Augusta are friendly and attentive, greeting visitors warmly upon arrival.
• The community area provides a welcoming space for residents to gather for meals and social activities.
• The OT/PT team is commendable, offering helpful support during rehabilitation sessions.
• Several nurses, including Juanita, Trisha, Kathy, and London, go above and beyond in providing quality care.
• Residents have access to various activities like bingo and music sessions, contributing positively to their wellbeing.
• Family members report that residents appear happy, well-groomed, and actively engaged in their care and activities.
• The facility's physical environment is clean and in good condition, promoting a pleasant atmosphere for residents.

Cons

• The overall service at PruittHealthcare in Evans, GA was very poor, with significant delays in medical care.
• Many team members seemed to do the bare minimum, and simple requests were often dismissed as "not my job."
• The assigned social worker was uncaring, inaccessible, and had a poor attitude, resulting in a lack of timely communication regarding discharge plans.
• There were frequent instances where assistance took more than 30 minutes to arrive after pressing the call button, leading to distressing situations for residents.
• The food quality was below average, with limited options that contributed to weight loss during the stay.
• Transportation services were inadequate, leading to costly out-of-pocket expenses and missed appointments.
• Poor communication resulted in delays for home health services and essential medical orders, exacerbating the patient's condition post-discharge.

Review

PruittHealth - Augusta: A Mixed Bag of Experiences

PruittHealth - Augusta presents a facility that exhibits both commendable qualities and significant areas needing improvement, as reflected in the various reviews shared by residents and their families. Upon entering the establishment, visitors often notice a clean environment, with staff members readily available to greet them at the door. The friendliness of the staff is frequently highlighted as a positive aspect, contributing to an overall welcoming atmosphere for residents. There is also a community area designed for social interaction among residents, which includes dining and recreational activities like bingo and music sessions. This communal space appears to foster a sense of belonging amongst older adults, further enhancing their well-being.

Despite these positive observations, several reviews point out critical shortcomings during residents’ stays. One recurring feedback pertains to the quality of food served in the facility's dining setup. While some guests indicated that the meals tasted good, many complaints were raised regarding food temperature; dishes were often served cold or not heated properly, diminishing their overall appeal. Moreover, it was noted that menus tended to repeat limited options over time, leading to dissatisfaction with meal choices. In one harrowing case mentioned by a family member after cardiac surgery recovery at PruittHealthcare in Evans, Georgia, the resident experienced significant weight loss due to an inability to eat what was provided, relying instead on food brought from home for sustenance.

Healthcare service delivery garnered mixed responses as well. The Occupational Therapy (OT) and Physical Therapy (PT) teams received praise for their helpfulness and skills when they did attend appointments; however, there were unfortunate lapses where therapists missed scheduled visits without adequate explanation or notification. Additionally, while certain nursing staff members received commendations for going above and beyond in providing care—specifically naming individuals like Juanita and Trisha—the overall service experience was marred by reports of neglectful attitudes among other team members. Many caregivers exhibited reluctance towards fulfilling simple requests or treating resident needs with appropriate urgency.

One of the most concerning aspects derived from several accounts involves delays in medical consultations and necessary transport services that hindered timely healthcare access. Patients regularly waited extended periods after pressing call buttons for assistance resulting in uncomfortable situations—sometimes forcing elderly patients into adult diapers when help was not forthcoming quickly enough. There were instances where vital requests took long durations before being acknowledged or fulfilled due to apparent miscommunication between shifts or departments within the facility.

Furthermore, transport issues arose significantly during off-site medical appointments, particularly illustrating organizational mishaps when preauthorization for insurance-covered transport wasn't secured ahead of time—leading families into unexpected out-of-pocket expenses amounting to hundreds of dollars. Residents reported multiple occasions where proper transport arrangements failed due to discrepancies between stretcher versus wheelchair orders resulting in frustrating wait times that delayed essential doctor visits.

Lastly, experiences with administrative support such as social workers proved disappointing for some families who felt neglected during crucial discharge planning processes—a sentiment echoed through frustrations revolving around response times and inadequate handling of referrals required for post-facility care services like home health assistance. Instances where important follow-up documents passed late left families feeling stranded on several fronts while trying diligently to advocate for their loved ones’ ongoing health needs post-discharge.

In summary, PruittHealth - Augusta showcases both strengths—such as its clean environment and friendly staff interactions—and substantial weaknesses across various operational aspects related primarily to food quality, service responsiveness during care provision needs along with effective communication around logistical arrangements affecting patient discharges and ongoing healthcare requirements post-stay.

Restaurants

• Harvest Table Buffet (1.2 miles)
• Popeyes Louisiana Kitchen (1.7 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.8 miles)
• Village Deli Sub & Pub (1.9 miles)
• The 8595 (2 miles)
• Island Seafood (2.1 miles)
• Wendy's (2.2 miles)

Hospitals

• University Hospital Summerville (1.3 miles)
• Charlie Norwood VA Medical Center (1.3 miles)
• Georgia Cancer Center (2.4 miles)
• Children's Hospital Of Georgia (2.4 miles)
• Charlie Norwood VA Hospital Augusta (2.5 miles)
• University Hospital Heart and Vascular Institute (2.5 miles)
• Select Specialty Hospital Augusta (2.6 miles)

Pharmacies

• Augusta Uptown VAMC Pharmacy (1.3 miles)
• Summerville Pharmacy (1.4 miles)
• Barney's Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• Medical Villa Pharmacy (2.2 miles)
• Medical Center Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• Women's Health of Augusta (1.3 miles)
• Summerville Internists (1.3 miles)
• Family Medicine Associates of Augusta III MD (1.4 miles)
• Bush Jeff L MD (1.4 miles)
• Johnathan Chappell, MD (1.4 miles)
• Georgia Dermatology (1.4 miles)
• Academy of Women's & Children's Health (1.5 miles)

Transportation

• Daniel Field Airport (DNL) (1.6 miles)

Cafes

• Buona Caffe Artisan Roasted Coffee (1.7 miles)
• Starbucks (3.7 miles)
• Panera Bread (4.5 miles)

Parks

• Riverview Park Activities Center (4 miles)