Blair House

Pros

• The admissions director is caring, professional, and thorough.
• The building's appearance has improved recently and looks well maintained.
• The staff are professional, the facility is clean, and the pricing is reasonable.
• Taelyr Johnson made the admission process seamless and helped residents feel at home.
• Terri Snelling and the social work team have been patient, responsive, and supportive.
• The staff provides clear information and explanations about how things work.
• The facility is highly recommended for its friendly, caring staff.
• The environment is clean, warm, well-maintained, and has a peaceful, home-like atmosphere with top-notch medical care.
• Taelyr Johnson is knowledgeable, compassionate, and truly goes above and beyond for families.
• Pruitt Health Augusta has a great team serving both long-term and short-term needs.
• The activities program is robust, the therapy team is excellent, and the overall environment is positive.
• The leadership and administration are dedicated and provide exceptional care.

Cons

• Missing possessions (phone, driver's license, and bank card) upon arrival to retrieve a deceased family member's belongings, and having to file a police report was described as horrible.
• There were cockroaches everywhere and the building was filthy, with dirty walls and floors.
• The reception area was made uncomfortably loud by a jukebox, making it impossible to speak with staff or place a call.
• Sharing rooms was not ideal, leaving residents with cramped spaces and minimal privacy.
• One reviewer would not recommend sending loved ones there, alleging staff spoke to residents disrespectfully and that the facility was full of drama.
• Waiting at the front door for 10 to 15 minutes or more was noted as a negative experience.
• The facility was described as noisy and crowded, hindering rest and recovery.
• There was a strong insinuation that the facility should be shut down due to apparent safety and cleanliness concerns.

Review

Pruitt Health Augusta comes across in a broad set of impressions as a place where genuine care and professional conduct are prioritized, starting with the admissions process and continuing through daily life for residents. A recurring thread is the demeanor of the admissions team, especially Taelyr Johnson, who is repeatedly described as caring, professional, and thorough. Several reviewers noted that the admission experience was smooth and reassuring, with Johnson going above and beyond to answer questions, explain procedures, and help families feel supported at a difficult time. One reviewer even emphasized that Taelyr "went above and beyond to answer any questions or concerns," making a challenging journey feel manageable. The sense of a compassionate first impression is strengthened by comments about the campus itself, where improvements to the building's appearance have been noticeable and appreciated.

Beyond the initial contact, the staff at Pruitt Health Augusta is consistently portrayed as competent, attentive, and warm. Reviewers highlighted the professionalism of the team across disciplines - nurses, patient technicians, CNAs, doctors, and the administration - who collectively create an atmosphere of reliable, top-notch medical care. Patients are described as receiving diligent attention in even complex or changing situations, with many remarking that the medical care team is responsive and capable. The therapy squad also receives praise for contributing to meaningful recovery and ongoing improvements in residents' well-being. The sentiment extends to the administrative and support staff as well, who are credited with keeping care coordinated, addressing questions, and facilitating a smooth care experience.

A particularly strong point repeatedly called out is the way family members are kept informed. Reviewers note that staff provide regular updates on medications and treatment plans, and that care-team meetings are accessible for family members who want to participate or understand their loved one's trajectory. The communication approach is described as proactive rather than reactive, with staff calling to share progress and changes and to answer any questions. This level of ongoing dialogue contributes to a sense of partnership between families and the facility, reinforcing trust and confidence in the care being delivered. Many reviewers also mentioned positive interactions with specific staff members, including Terri Snelling and Taelyr Johnson, who were recognized for their patience, knowledge, and willingness to help.

In terms of daily life and atmosphere, the facility is portrayed as clean, warm, and well-maintained, with a peaceful, home-like environment that supports residents' comfort. A robust activity program and strong therapeutic services are noted as important factors that keep residents engaged and motivated. Reviewers speak highly of the overall ambiance, the commitment of housekeeping to maintain a tidy space, and the care environment that feels safe and supportive. The sense that residents are genuinely valued is echoed in comments about staff who appear to care deeply about the individuals they serve and the impact of their daily routines, including activities designed to promote social interaction and physical well-being.

Not every account, however, is uniformly positive. One review presents a stark contrast, describing severe lapses in safety and cleanliness, including roaches, cluttered and crowded rooms, a noisy reception area, and a lack of privacy. The reviewer recounts a highly distressing experience during a difficult time and expresses profound disappointment with the condition of the facility in that moment. They acknowledge that, despite encountering very kind and understanding staff, the overall environment - and the visible quality of care in that moment - fell far short of expectations. This note serves as a sober reminder that, as with any long-term care setting, conditions can vary and ongoing attention to maintenance, cleanliness, and appropriate space for residents remains essential.

Overall, the sentiment across many reviews is that Pruitt Health Augusta offers a strong, people-centered approach to elder care, anchored by compassionate leadership and a dedicated, professional staff. Admissions Director Taelyr Johnson emerges as a particularly influential and positive presence, frequently described as compassionate, knowledgeable, and responsive. The facility's improvements in appearance and its emphasis on clean, welcoming surroundings align with the positive experiences of families who notice good communication, thorough care, and meaningful activity programs. While a negative account underscores the importance of vigilance in maintenance and environment, the overwhelming impression is that, at its best, Pruitt Health Augusta is a place where residents can feel at home, receive attentive medical and daily care, and be supported by a team that genuinely cares about their well-being. For families considering care here, touring the community and meeting the staff - especially the admissions team - would likely reinforce the many positive experiences described by current and former residents and their loved ones.

This part of Augusta, Georgia offers a variety of amenities and services that cater to the needs of seniors. With multiple hospitals and pharmacies within close proximity, residents have easy access to medical care and medication. The abundance of restaurants provides a range of dining options, from casual eateries like Popeyes Louisiana Kitchen and Wendy's to more upscale choices such as The 8595 and Village Deli Sub & Pub. Additionally, the presence of cafes like Buona Caffe Artisan Roasted Coffee offers a pleasant environment for socializing with friends or enjoying a quiet cup of coffee. For those who enjoy outdoor activities, Riverview Park Activities Center is just a short drive away. Overall, this area provides convenient access to essential services and recreational options for seniors looking to reside in Augusta.

Restaurants

• Harvest Table Buffet (1.2 miles)
• Popeyes Louisiana Kitchen (1.7 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.8 miles)
• Village Deli Sub & Pub (1.9 miles)
• The 8595 (2 miles)
• Island Seafood (2.1 miles)
• Wendy's (2.2 miles)

Hospitals

• University Hospital Summerville (1.3 miles)
• Charlie Norwood VA Medical Center (1.3 miles)
• Georgia Cancer Center (2.4 miles)
• Children's Hospital Of Georgia (2.4 miles)
• Charlie Norwood VA Hospital Augusta (2.5 miles)
• University Hospital Heart and Vascular Institute (2.5 miles)
• Select Specialty Hospital Augusta (2.6 miles)

Pharmacies

• Augusta Uptown VAMC Pharmacy (1.3 miles)
• Summerville Pharmacy (1.4 miles)
• Barney's Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• Medical Villa Pharmacy (2.2 miles)
• Medical Center Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• Women's Health of Augusta (1.3 miles)
• Summerville Internists (1.3 miles)
• Family Medicine Associates of Augusta III MD (1.4 miles)
• Bush Jeff L MD (1.4 miles)
• Johnathan Chappell, MD (1.4 miles)
• Georgia Dermatology (1.4 miles)
• Academy of Women's & Children's Health (1.5 miles)

Transportation

• Daniel Field Airport (DNL) (1.6 miles)

Cafes

• Buona Caffe Artisan Roasted Coffee (1.7 miles)
• Starbucks (3.7 miles)
• Panera Bread (4.5 miles)

Parks

• Riverview Park Activities Center (4 miles)