Jennings Health Care Inc

Pros

• The uncle is very happy there; he is well cared for and the place is always clean and smells clean.
• The staff is friendly and willing to help in any way they can.
• Ms. Westbrook cared for him by washing, feeding, singing, praying, and reminding him he was loved, and he smiled when she entered the room.
• Ms. Tish kept him laughing and stayed positive.
• The facility wasn't dirty, and daily visits showed no odor or unprofessionalism.
• They helped his stepfather become mobile again; excellent work.
• The care team at The Place is described as consistently attentive and professional by Dr. Audrey Brooks and the siblings.

Cons

• The Place on Deans Bridge Road is described as run down and dirty, lacking basic equipment to monitor patients.
• The staff are described as rude and unprofessional, speaking to residents like dirt and slow to respond to call bells.
• Residents experience neglect and isolation, with meals delivered to rooms and few daily activities.
• Several residents developed serious harm (bedsores, infections) and some died while in care.
• Discharge and billing practices are criticized as mishandled (no discharge papers, no home health equipment, bills not itemized).
• Personal belongings are lost or not reimbursed, and some reviewers note unprofessional behavior by staff.

Review

The Place at Deans Bridge Road in Augusta has become a place of strong emotional contrast for the families who rely on it. On one hand, there are stories of genuine warmth, clean surroundings, and staff members who go out of their way to make residents feel cared for. One reviewer describes their uncle as "very happy there," noting that the facility is "always clean, and smells clean," with staff who are "friendly and willing to help in any way they can." This caregiver's firsthand observations painted a picture of attentive routines, with no signs of neglect in their eyes, and a sense of trust that grew despite initial skepticism.

Several testimonials highlight individual caregivers as the heart of the positive experience. Ms. Westbrook is singled out for special care of a family member - washing, feeding, singing, praying, and reminding him that he was loved. The resident would smile when she entered the room, and another caregiver, Ms. Tish, kept him laughing and stayed positive. The staff's ability to bring comfort and joy in daily moments is echoed in the sentiment that the resident asked for his "two angels." For some families, those daily acts of kindness and the personal connections made a difficult time more bearable, and the facility's cleanliness - without odor or unprofessionalism - provided a reassuring baseline for care.

There are also strong affirmative notes about rehabilitation and mobility, with one reviewer stating that the staff "helped my stepfather to become mobile again" and calling it "Excellent Work." A separate letter from Dr. Audrey Brooks commends Bert Maxwell's care, praising the consistency and attentiveness of the staff across transitions and naming a long list of contributors - from Administrator to Medical Records to the LPN and aides - whose collective efforts were acknowledged as providing quality of life and reliable daily care. In these accounts, the care team's dedication is framed as a stabilizing, ongoing commitment amidst a changing staff landscape.

Yet, the same facility is also the site of troubling experiences that leave lasting concerns. A respite care situation described isolation and unmet expectations: the spouse was promised daily activities and dining room meals but found the resident largely confined to his room, with meals brought to him and no meaningful engagement. The reviewer discovered late in the day that the resident's condition - soiled pajamas and an unaddressed bed - reflected a lack of timely care, delivering a painful contrast to the promised routine and social opportunities.

More severe and repeated criticisms appear in several accounts. One account claims a father died in their care and describes the facility as needing to be closed or seen as unsafe, calling it the "Worst facility ever." Other stories recount sepsis linked to a stage 4 pressure sore, delayed hospital transfers, and a family feeling compelled to remove a relative from the facility after inadequate care. There are multi-layered indictments: bedsore complications, hospitalizations following neglect, and the sense that the home was not equipped to monitor patients properly. Some reviewers describe the place as run down and lacking basic equipment to monitor residents, challenging the idea that it functions as a true nursing home or long-term care environment.

The negative feedback also touches on day-to-day interactions and administrative processes. Several reviewers report rude staff who talk to residents as if they are "like dirt," slow responses to call bells, and inconsistent discharge practices. A fianc? recounts being billed for services without itemized detail and receiving discharge arrangements that left home health needs unaddressed, along with concerns about a physician not operating out of the listed office. There are even mentions of lost clothing and fears about infections such as scabies, with some messages acknowledging that "some of the employees are great, but you always have a few bad apples." The cadence of these critiques underscores a perception that, while there are capable and caring workers, the administrative and clinical culture can be unreliable and, at times, dangerously inadequate for certain residents.

Taken together, the collection of experiences presents a facility marked by meaningful acts of compassion and genuine moments of relief, as well as serious, sobering allegations of neglect and administrative failures. For families considering The Place at Deans Bridge Road, these voices suggest a complex balance: you may encounter staff who connect deeply with residents and deliver meaningful, hopeful moments, especially in daily care and rehabilitation. But you may also confront gaps in safety, consistency, and responsiveness that can have life-altering consequences. If you are evaluating care for a loved one, it may be wise to weigh the strong personal care stories against the more critical accounts, ask pointed questions about daily activities, discharge planning, infection control, staffing levels, and transfer protocols, and seek up-to-date information and references before making a decision.

This part of Augusta, Georgia offers a convenient and diverse range of amenities for seniors considering the area for living. With a variety of restaurants such as Krystal, Captain D's, Chick-Fil-A, and Subway within close proximity, seniors can enjoy easy access to dining options. Additionally, there are several pharmacies and medical centers nearby including Medical Associates Plus and Center For Primary Care for healthcare needs. For those seeking peaceful and spiritual fulfillment, there are places of worship like New Testament Christian Church and Canaan Baptist Church in the area. Furthermore, parks like Diamond Lakes Recreation Park provide opportunities for outdoor recreation and relaxation. Overall, this part of Augusta offers a well-rounded community with essential services and recreational activities for seniors to enjoy.

Restaurants

• Krystal (0.1 miles)
• Captain D's (0.6 miles)
• Island Seafood (1.8 miles)
• Chick-Fil-A (2.4 miles)
• McDonald's (2.4 miles)
• Wendy's (2.4 miles)
• Subway (2.4 miles)

Physicians

• Medical Associates Plus (1 miles)
• Center For Primary Care (2.5 miles)
• Wrightsboro Medical Center (3.3 miles)
• DDEAMC Internal Medicine (3.6 miles)
• Bush Jeff L MD (4.1 miles)
• Summerville Internists (4.1 miles)
• Johnathan Chappell, MD (4.1 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Medical Center Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• Barney's Pharmacy (2.7 miles)
• Walgreens (3.1 miles)
• Walmart Pharmacy (3.1 miles)
• Walgreens (3.3 miles)

Hospitals

• Davita Kidney Care (2.3 miles)
• Ddeamc (3.6 miles)
• East Central Regional Hospital (3.6 miles)
• Charlie Norwood VA Medical Center (3.7 miles)
• University Hospital Summerville (4.1 miles)
• East Central Regional Hospital (4.3 miles)
• Doctors Hospital Of Augusta (4.8 miles)

Cafes

• Starbucks (3.3 miles)
• Panera Bread (4.6 miles)
• Starbucks (4.8 miles)
• Buona Caffe Artisan Roasted Coffee (4.8 miles)

Transportation

• Daniel Field Airport (DNL) (3.5 miles)

Places of Worship

• New Testament Christian Church (3.7 miles)
• Canaan Baptist Church (4.3 miles)
• Apostolic Faith (4.4 miles)
• Guru Nanak Darbar Sikh (4.8 miles)

Parks

• Diamond Lakes Recreation Park (4.8 miles)