Bonterra Transitional Care & Rehabilitation

Pros

• The staff at Bonterra Nursing Center is attentive and helpful, ensuring personal care and medication management for patients.
• The facility is clean and well-kept, with a focus on maintaining a pleasant environment for residents.
• Family members have reported developing positive relationships with the staff, who take the time to listen to their concerns.
• Residents have opportunities to participate in church services and other interactive activities offered by the facility.
• Many families appreciate the consistent communication from the staff regarding their loved ones’ care and progress.

Cons

• The front desk staff was inattentive and unhelpful, causing delays in entry.
• The nursing staff was often rude and slow to assist patients, leading to prolonged waits for care.
• Patients frequently received inadequate therapy and care during their stay at the facility.
• The building was not properly maintained or kept clean, contributing to a negative environment.
• Food served was consistently cold and unappetizing, with little variety offered.
• Significant times were wasted by staff members who seemed more focused on their own meals than on patient care.
• Family members reported that communication from the administrative team regarding patient conditions was insufficient.
• The facility appeared overcrowded, resulting in shared rooms for multiple patients, which compromised privacy and comfort.
• Staff routinely left patients unattended for long periods, raising concerns about safety and well-being.
• Concerns expressed by family members were largely ignored without any action taken by the management or staff.

Review

The experience at various nursing facilities, particularly Bonterra Nursing Center, has generated a spectrum of reviews highlighting both positive and negative aspects. Many families have expressed profound dissatisfaction with the quality of care provided to their loved ones. Common complaints center around inattentive staff, inadequate personal care, poor communication from administration, and subpar living conditions. These issues reflect a troubling reality for many families who place their trust in such facilities during vulnerable times.

Several reviewers recounted distressing episodes involving their loved ones’ treatment. One individual described how their family member, recovering from a stroke and paralyzed on one side, was often left unattended for long periods. Despite his attempts to call for help, nurses would frequently ignore him. Another reviewer noted that after a year at the facility, their relative returned home with visible neglect—“black dirt build on her body”—as she had only received minimalist assistance with hygiene and no effective therapy to aid her mobility improvement. Such accounts raise serious concerns about patient oversight and dignity within the establishment.

Compounding the problems was the reported lack of routine medical care; patients were often left without regular monitoring of vital signs or appropriate meals, as one reviewer pointed out that food served was consistently cold and repetitive in nature. Reports also surfaced regarding staff attitudes—many users characterized them as rude or unresponsive when inquiries were made regarding patients' progress. This lack of empathy can be particularly detrimental in a healthcare setting where compassion plays an essential role in recovery and comfort.

Conversely, some reviews offered a more positive perspective on specific aspects of Bonterra Nursing Center. There were mentions of clean facilities and accommodating staff who seemed attentive to personal needs when present. Families appreciated that church services and activities were provided for residents, which contributed to maintaining some level of engagement among patients. However, these positives do not seem to overshadow the negative experiences shared by numerous families who felt their relatives languished without proper attention or care.

The lack of sufficient staffing during busy periods appeared as another critical concern across multiple reviews; it was noted that weekends seemed especially problematic, leading to extended waits for feeding or changing patients. Some families reflected on wishing they had been forewarned about these issues before making placement decisions, emphasizing that thorough research is crucial when selecting a nursing home. The overall message conveyed is one cautioning potential residents’ families against simply choosing based on location or initial impressions without delving deeper into actual care standards.

In summary, while there are records of attentiveness and cleanliness at Bonterra Nursing Center from some reviewers—alongside acknowledgment from families who appreciated particular staff—it is clear that widespread deficiencies exist concerning care continuity and resident dignity across numerous accounts. Families shared stories filled with heartache over neglectful practices; many concluded these experiences left them feeling frustrated and deeply concerned about the well-being of their loved ones entrusted to such facilities' care systems amidst evident shortcomings in staffing levels and administrative support processes.

Places of Worship

• East Point Church (0.5 miles)

Physicians

• Eye Specialists of Georgia (0.6 miles)
• Peachtree Orthopaedic Clinic (4.7 miles)
• Kids Avenue Pediatrics (4.7 miles)
• Omni Eye Services (4.7 miles)
• Premier South Medical Group (5.2 miles)
• Atlanta Gastroenterolgy (5.3 miles)
• Southwest Atlanta Vascular Care (5.4 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (5 miles)
• Walgreens (5.3 miles)
• CVS Pharmacy (5.4 miles)
• Walgreens (5.6 miles)

Restaurants

• Brake Pad (1.7 miles)
• Chick-Fil-A (2 miles)
• Popeye's Louisiana Kitchen (2.8 miles)
• Chicken + Beer (2.8 miles)
• Blue Moon Brewhouse (2.8 miles)
• Captain D's (3.8 miles)
• McDonald's (4 miles)

Transportation

• Runway 8R/26L (2.2 miles)
• MARTA - College Park Station (2.3 miles)
• British Airways Atlanta (2.6 miles)
• Delta Sky Club (2.6 miles)
• Hartsfield-Jackson Atlanta International Airport (ATL) (2.6 miles)
• Concourse E (2.7 miles)
• Plane Train Concourse E (2.7 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (4.8 miles)
• Starbucks (5.6 miles)

Theaters

• Starlight Six Drive-In (4.7 miles)

Parks

• Grant Park Neighborhood Association (5.1 miles)
• Forest Park Recreation & Parks (5.4 miles)
• Anderson Park (5.7 miles)
• Glen Emerald Park (5.7 miles)

Hospitals

• Grady Memorial Hospital (5.6 miles)