Norman Berry Village

Pros

• The apartments are nice and roomy.
• The tour of the property was nice and informative.
• La Tonya Norman is described as fantastic, caring, and attentive to the tenants.
• The community is beautiful, with neat rooms and scenic surroundings.
• The place is very quiet and peaceful with a great staff.
• It is described as beautiful independent senior living.
• Ms Sebrena and Ms Latonya provided patient, helpful assistance in setting up an automatic rent payment account.

Cons

• The light bills are high because the facility has its own electrical service.
• Management has an attitude problem and does not treat residents as they deserve.
• They are not very friendly toward the residents.
• Scheduling a tour often results in no one answering the door or at the front desk, giving a poor first impression.
• They may be running a shady, discriminatory process in handling applications.
• The $75 deposit is non-refundable, and applicants may not get their money back.
• If a resident changes apartments, rent can increase by $600 or more.
• A maintenance worker has harassed guests, pressured them about where to park, and threatened to have cars towed.
• Sharon in the office is described as having lousy customer service skills.
• The decor is dated and renovation seems overdue.
• Pets are not allowed, which can be a drawback for residents who rely on a pet.
• Two-bedroom units have only one full bathroom.

Review

Residents of Norman Berry Village Senior Living Community describe a place that can feel like a mixed bag: there are aspects that some tenants appreciate and others that trigger real frustration. On the plus side, many note that it's a great place to live in a decent neighborhood, with quiet surroundings and a pleasant, well-kept exterior. Several reviews highlight the staff as a bright spot when they are engaged and helpful, and there are mentions of specific team members who go above and beyond for residents from pay-by-rent questions to day-to-day assistance. One reviewer singled out a few kind engineers of service - La Tonya Norman, Ms. Sebrena, and Ms. Latonya - praising their patience and attentiveness when helping set up automatic rent payments and navigating the admissions process. In several statements, residents also speak to the community's calm atmosphere and the strong sense that this is a place where elderly residents can feel safe and relatively comfortable.

Yet beneath the calm surface, there are persistent complaints about management style and how residents are treated. A recurring thread is that the management tends to come across as unfriendly or with an attitude that doesn't inspire confidence. Some reviewers describe experiences of being treated dismissively, or of feeling that the application and move-in processes are opaque and biased in ways that seem aimed at the management's own convenience rather than the residents' welfare. There are even accusations of discriminatory behavior and shady processes during the application and leasing procedures, including concerns about how deposits are handled and whether refunds are guaranteed. In one voice, there's a sense that courtesy and customer service are inconsistent, with some staff members praised while others are criticized for poor manners or a lack of clear communication.

A strong theme across entries is frustration with logistics and accessibility that affect daily life. An update recounts a recent tour and interview that clarified some practical issues: the handicap-access button for doors is not in a clearly visible location, which can make independent entry difficult for some residents. The tour itself was described positively - the guide was friendly and informative - but the larger critique remains that the property, while nice, doesn't offer as many activities or amenities as newer or more modern senior living options. The building is characterized as older, and reviewers feel it is overdue for renovations, including brighter decor to better suit the tastes and comfort preferences of seniors. The decor is described as dated or dark, with some expressing skepticism that the design choices truly align with what seniors tend to prefer.

Apartment layouts come under scrutiny as well. One reviewer notes that the two-bedroom units have only one full bathroom and no half bath, which feels tight for a household where guests or family might visit. The lack of a pet-friendly policy is also a trade-off that some commenters struggle with, particularly for residents who rely on canine companions or who depend on family members for pet-sitting when they're away. On the financial side, the community is praised for not imposing a rent increase during vacancy concerns, but the absence of a sliding-scale rent option is a real downside for fixed-income seniors who hope to avoid sharp monthly increases. The waiting list is viewed as a potential relief in the sense that it might prevent abrupt rent hikes, though it also means ongoing uncertainty for those on the cusp of making a move.

Reviews also reveal a patchwork of experiences related to accessibility and internal procedures that affect day-to-day life. Some accounts describe difficulty getting access to the main office when trying to arrange tours or visits, with doors and call boxes that aren't intuitive or reliable. The frustration over gate access, the lack of clear signage, and the perception that security or administrative staff are hard to reach contributes to a sense of organizational fragility. Another persistent complaint centers on the behavior of certain maintenance or on-site personnel who are described as harassing, confrontational, or unduly aggressive toward residents and their guests. One former occupant even mentions a maintenance worker who would threaten to tow cars or take pictures of license plates, raising concerns about privacy and safety. These stories cast a shadow over otherwise positive remarks about the community's location and overall appearance.

On balance, the reviews paint Norman Berry Village as a place with genuine potential for comfortable retirement living, especially given its quiet setting and some responsive staff members. However, this potential is tempered by significant concerns about management's attitude, inconsistent customer service, and structural aspects like aging facilities, limited amenities, and policy decisions that can affect a resident's budget and daily routine. The mix of praise for individual staff members - who seem to embody the kind of care and attention that residents value - against broader complaints about access, transparency, and the handling of deposits and applications, suggests that for some, the experience hinges largely on the specific interactions they have with staff on any given day. For a prospective resident, the decision may come down to weighing the comfort of a calm, friendly neighborhood with the reality of ongoing renovations, limited pet options, and the day-to-day realities of navigating an older building and its administrative processes.

Located in East Point, Georgia, this area offers a convenient and diverse range of amenities for seniors looking to settle down. With nearby places of worship such as East Point Church and medical facilities like Eye Specialists of Georgia and Peachtree Orthopaedic Clinic within reach, residents can access essential services with ease. The presence of multiple pharmacies like CVS and Walgreens ensures that medication needs are met promptly. In terms of dining options, there is a variety of restaurants to choose from including Chick-Fil-A and Blue Moon Brewhouse. Transportation options are also abundant with MARTA College Park Station and Hartsfield-Jackson Atlanta International Airport nearby. For recreational activities, seniors can enjoy cafes like Starbucks or catch a movie at the Starlight Six Drive-In theater. Additionally, parks like Grant Park Neighborhood Association and hospitals such as Grady Memorial Hospital provide additional convenience and peace of mind for residents in this vibrant community.

Places of Worship

• East Point Church (0.5 miles)

Physicians

• Eye Specialists of Georgia (0.8 miles)
• Peachtree Orthopaedic Clinic (4.5 miles)
• Kids Avenue Pediatrics (4.5 miles)
• Omni Eye Services (4.6 miles)
• Premier South Medical Group (5.1 miles)
• Atlanta Gastroenterolgy (5.1 miles)
• Southwest Atlanta Vascular Care (5.2 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (5.1 miles)
• Walgreens (5.2 miles)
• CVS Pharmacy (5.5 miles)
• CVS Pharmacy (5.7 miles)

Restaurants

• Brake Pad (1.5 miles)
• Chick-Fil-A (2 miles)
• Popeye's Louisiana Kitchen (2.7 miles)
• Blue Moon Brewhouse (2.7 miles)
• Chicken + Beer (2.7 miles)
• Captain D's (3.7 miles)
• McDonald's (4.1 miles)

Transportation

• Runway 8R/26L (2.1 miles)
• MARTA - College Park Station (2.2 miles)
• British Airways Atlanta (2.5 miles)
• Delta Sky Club (2.5 miles)
• Hartsfield-Jackson Atlanta International Airport (ATL) (2.5 miles)
• Concourse E (2.5 miles)
• Global Entry (2.5 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (4.7 miles)
• Starbucks (5.6 miles)

Theaters

• Starlight Six Drive-In (4.9 miles)

Parks

• Grant Park Neighborhood Association (5.2 miles)
• Forest Park Recreation & Parks (5.4 miles)
• Anderson Park (5.7 miles)
• Glen Emerald Park (5.9 miles)

Hospitals

• Grady Memorial Hospital (5.7 miles)