Palmyra Nursing Home Inc

Pros

• The staff were friendly and knew residents by name.
• Regina on wing 4 was very helpful, friendly, and kind, even when staff was short.
• Alicia in MSU was awesome, kind to residents, and knew each resident by name.
• PruittHealth is praised for excellent customer service, with friendly CNAs and hands-on nurses.
• The establishment felt like home, with Ms. Simone and staff making residents feel comfortable.
• The administrator is very caring and does a great job.
• The facility is clean, safe, and the staff are available to assist, contributing to a positive experience for visitors.

Cons

• The reviewer says the facility neglected residents, contributing to hospitalizations for their loved ones.
• The staff allegedly ignored call lights and were slow to respond, sometimes for extended periods.
• The building and sanitation were described as dangerous, with roaches, a leaking roof, and old, unsafe equipment.
• The food quality was criticized as horrible, dry, tasteless, and inedible.
• Some staff were described as rude, unprofessional, and lacking compassion toward residents and families.
• There were serious failures in communication and care coordination that could harm patients.
• The facility was accused of prioritizing money over residents' well-being.
• Wound and bed sore care were mishandled, including undocumented sores and improper dressings.
• A reviewer claimed that a family member died after being sent to the facility.
• The administrator and management were criticized for inadequate staffing and poor oversight.

Review

Across several facilities under the Pruitt Health banner, families describe a landscape of experiences that runs the gamut from heartfelt praise to deep frustration. In some cases, loved ones feel that a few dedicated individuals truly make the difference, while in others they recount alarmingly slow responses, miscommunications, and care gaps that leave them frightened and angry. The narratives center on day-to-day care, the tone of staff interactions, the reliability of updates, and the overall sense that residents' safety and well-being are being prioritized.

A substantial thread of the collected reviews centers on staff who stand out in a very positive light. Regina, particularly on wing 4, is repeatedly celebrated for her warmth, attentiveness, and hands-on approach. Reviewers describe her as friendly, knowledgeable about the residents, and able to explain how to care for combative or irritable residents with patience and tact. Alicia in the MSU is praised for knowing each resident by name and being thorough in her daily rounds. Jayla and Simone also appear as caring, passionate professionals who leave a lasting impression on families. One reviewer even notes that Pruitt Health "has the best customer service I've seen in awhile," complimenting the CNAs for their friendliness and the nurses for staying hands-on. In another sentiment, a family member says the facility "felt like home," highlighting Ms. Simone and the staff in creating a comforting, familiar environment for a parent. Taken together, these accounts paint a contrast: when staff are present, communicative, and compassionate, families feel reassured and grateful for the care their loved ones receive.

Alongside the praise, there are numerous accounts that highlight less favorable experiences. Some families report feeling ignored or dismissed during critical moments, with specific grievances about being unable to watch a loved one's care firsthand or experiencing delays in attention and assistance. There are mentions of roommates causing stress, as one reviewer described an uncomfortable situation with a difficult roommate who controlled the air-conditioning and TV access, and another who felt the roommate situation contributed to a less tolerable environment. Multiple notes question the consistency of housekeeping, with one reviewer explicitly calling out rude behavior from nurses toward a relative and another pointing to a carpet that smelled strongly of urine, provoking nausea. These reflections underscore a perception that communication and responsiveness can vary dramatically depending on who is on duty.

Some reviews go well beyond everyday irritants to expressed, urgent warnings about safety and quality of care. A particularly stark post declares, "DON'T EVER LET THE HOSPITAL SEND YOUR LOVE ONES HERE, MY FAMILY WAS SENT HERE AND DIED HERE," accompanied by a somber red flag about the potential consequences of poor care. Other accounts from the same broad collection warn that staff "don't care about the residents," and that the facility is "only here for MONEY," with additional critiques of the food as inedible or inhumane. The tone in these entries is unequivocally alarmed, with several long-form complaints portraying systemic issues rather than isolated incidents. In some cases, reviewers emphasize that even when some staff display kindness, structural problems - like insufficient staffing, poor administration, and limited accountability - undercut the quality of care and endanger residents.

The Palmyra location (Pruitt Health Palmyra) draws a particularly pointed cluster of criticisms alongside the more favorable lines. One reviewer describes the facility as "dangerous" and enumerates a sweeping set of failures, including an inadequate staff-to-patient ratio, roaches roaming hallways and patient trays, leaky roofs, outdated equipment that impedes mobility, and a climate of high costs with Medicaid offerings that do not align with the level of service. They paint a picture of an environment where maintenance issues and cleanliness are inconsistent, with ongoing problems like damaged ceiling tiles, draft-prone windows, and fragile or poorly maintained medical equipment. The same review condemns administrative leadership for failing to address these deficiencies in a meaningful way. Yet, in a striking contrast, another post at Palmyra asserts, "PruittHealth-Palmyra offers exceptional care and a warm, welcoming environment," insisting that the staff is attentive and truly dedicated. This dichotomy within the same facility highlights the uneven experiences families report and suggests substantial variation across shifts, wards, or providers within the same location.

A deeper dive into Albany, GA reveals a narrative of communication breakdowns and clinical oversights that can have tangible, painful consequences. One family recounts a rehab admission complicated by miscommunications around dialysis scheduling and transportation for appointments, with repeated assurances followed by delays that risked patient safety. They recount a troubling pattern: the patient developed a sore that was not promptly and properly addressed, and there was confusion about whether the patient qualified for a hospital bed. The accounts describe concerns about documentation gaps - information about the patient's wounds, prior hospital findings, and scheduled treatments not being properly conveyed or acted upon. In one particularly jarring instance, a wound care episode involved a staff member and a wound care consultant combing through records to locate a documented bed sore, while the family pressed for proper care and timely discharge paperwork. The caregiving relationship here is framed by frustration with administrative inertia and by a fear that essential medical needs may be overlooked or mishandled due to communication lapses.

Across these reviews, a core theme emerges: when care teams are cohesive, communicative, and personally engaged with residents, families feel seen and supported, and the care feels profoundly better. When care is fragmented, delayed, or directed by administrative or logistical missteps, the same facilities can feel cold, unresponsive, and unsafe to loved ones. The stories frequently praise individuals who go the extra mile - Regina, Simone, Alicia, and Jayla among them - while also naming systemic issues such as rude or inattentive staff, housekeeping problems, infestations, structural deficiencies, and mismanagement of medical needs. The overall picture is complex: there are moments of genuine compassion and effective care, interwoven with experiences that raise serious concerns about safety, communication, and quality of life for residents.

For families facing these facilities, the tapestry of experiences emphasizes both the human capacity for kindness and the imperative for reliable, consistent care. It suggests that the best outcomes may hinge on proactive engagement - staying visible, asking questions, and building relationships with staff who demonstrate accountability and empathy. At the same time, the reports call for stronger oversight, better maintenance, more timely responses to call lights and medical needs, clearer communication around appointments and care plans, and a sustained commitment to dignity and nutrition for every resident. As this collection shows, the difference between a comfortable, reassuring environment and a troubling one can hinge on the daily actions of a relatively small group of staff members, and on whether administrators and caregivers alike are prepared to address problems quickly and transparently.

This area of Albany, Georgia offers a variety of healthcare options, with several physicians' offices and hospitals located within close proximity. There are also several pharmacies nearby, making it convenient to fill prescriptions and access medical supplies. In terms of dining options, there are a number of restaurants ranging from fast food to sit-down establishments. Additionally, there are cafes like Starbucks for socializing or enjoying a cup of coffee. For those who enjoy outdoor activities, Hugh Mills Stadium is nearby for recreational opportunities. This area also has several places of worship for spiritual fulfillment and community engagement. Overall, this part of Albany provides essential services and amenities that would be beneficial for seniors considering the area for living.

Physicians

• Kids Come First Pediatrics PC (0.1 miles)
• Medical Associates Of Albany (0.1 miles)
• Albany Urology Clinic PC (0.1 miles)
• Albany Family Practice (0.1 miles)
• Albany Pulmonary & Critical Care Associates (0.2 miles)
• Albany Pediatrics (0.2 miles)
• Family First Medical Associates (0.3 miles)

Hospitals

• Phoebe Putney Memorial Hospital North Campus (0.2 miles)
• Palmyra Medical Center (0.2 miles)
• Phoebe North (0.2 miles)
• Dci Albany (1 miles)
• Phoebe Putney Health Systems (1.1 miles)
• Phoebe Putney Memorial Hospital (1.1 miles)
• Phoebe Wound Care & Hyperbaric Center (1.3 miles)

Restaurants

• Thai Kitchen (0.4 miles)
• Long John Silver's (0.5 miles)
• Blackbeard's-B & B Bar-B-Que (0.5 miles)
• Krystal (0.6 miles)
• Taco Bell (0.6 miles)
• Hip Hop Fish & Chicken (0.7 miles)
• McDonald's (0.7 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walmart Pharmacy (0.7 miles)
• Phillips Pharmacy (0.7 miles)
• Fred's Pharmacy (1 miles)
• Phoebe Employee Pharmacy (1.2 miles)
• Good Neighbor Pharmacy (1.3 miles)
• The Prescription Shoppe (1.3 miles)

Cafes

• Starbucks (1.1 miles)
• Heart & Soul Southern Cafe (2 miles)
• Our Daily Bread (2.1 miles)

Places of Worship

• Greater Faith Harvest Ministries (1.1 miles)
• Central Baptist Church (1.5 miles)
• Sanctuary of Grace (1.7 miles)
• Sherwood Baptist Church (1.8 miles)
• Sherwood Loves Southwest Georgia (1.8 miles)
• New Life Holiness In Christ (2.2 miles)
• Anointed Deliverance and Healing Ministry (2.2 miles)

Parks

• Hugh Mills Stadium (1.3 miles)

Transportation

• U-Haul Moving & Storage (2 miles)