Palmyra Nursing Home Inc in Albany, GA

Pros

• The staff were friendly and knew the residents by name.
• The CNAs were very friendly, and the nurses were hands-on.
• The establishment felt like home, with staff making the dad feel at home.
• Jayla and Simone were caring and passionate in what they did.
• Ms. Simone, the director, was very helpful and answered all questions.
• The facility is clean, caring, and safe, with staff who keep families updated.
• Regina on wing 4 was very helpful, friendly, and kind to the residents, and explained how to properly care for combative or irritable residents.
• Alicia in MSU was awesome, kind to the residents, and knew each resident by name.

Cons

• The facility disappointed the family in how it treated the mother.
• The staff showed a lack of dedication to residents' health, resulting in the mother being in the hospital.
• Housekeeping and nurses were rude to the reviewer's brother.
• The place ignored the reviewer's father and failed to provide proper care, contributing to the father's death.
• The roach infestation, leaking roof, and old, unusable equipment made the facility dangerous and poorly maintained.
• The food was horrible, dry, and tasteless.
• Call bells were often ignored and response times were slow due to understaffing.
• CNAs were lazy and did not attend to patients or change clothing/linens as needed.
• The administration was described as having a power issue and lacked compassion.
• The building was cold, requiring many blankets and making it an uncomfortable environment.

Review

Palmyra Nursing Home Inc in Albany is best suited for families seeking a home?like atmosphere where staff know residents by name and where regular family updates are available, especially for loved ones who live farther away. The strongest fit is a resident who benefits from hands?on care and daily routines delivered by attentive CNAs and nurses, with an administrator who earns trust through accessibility and responsiveness. In this setting, meaningful relationships with wing staff - those who demonstrate practical, by?the?book care and a willingness to participate in activities of daily living - can translate into steady, personalized attention. Advocacy from Family members remains essential to ensure consistency and safety, and those who can contribute that oversight will likely see the benefits of steady caregiver engagement.

Alternatives to consider include facilities that maintain higher staffing ratios, consistently well?maintained environments, and uniform quality across shifts. Families who require predictable call?light responses, uniform food service, and rigorous oversight of wound care and rehabilitation may prefer options known for tighter operational control. For residents with complex medical needs or a history of inconsistent care, these factors become decisive and warrant visiting other campuses with documented reliability and steadier performance across shifts and departments.

Positive indicators at Palmyra include staff described as attentive, friendly, and genuinely engaged with residents; several caregivers are singled out for going above and beyond. The ability for families to stay connected via regular updates and accessible communication is repeatedly praised, reducing the burden of distance. Cleanliness and a generally safe environment appear in multiple accounts, and when the care team is present, residents can experience meaningful support with activities of daily living. This demonstrates that dependable, well?trained staff can deliver quality care within the right conditions.

However, a substantial portion of reviews highlight serious shortcomings: under?staffing leading to slow call?light responses and missed care windows; reports of rude or inattentive aides; environmental and maintenance flaws such as odors, pest concerns, and water leaks; inconsistent food quality; and safety concerns around turning, wound care, and discharge planning. Several families describe critical lapses in communication during medical events, with concerns that staff may be overwhelmed or unfocused on resident well?being. Taken together, these patterns create a risk profile that weighs heavily against continued reliance on the facility without rigorous oversight and clear improvement commitments.

For families weighing Palmyra, a structured, in?person tour with direct observation is essential. Ask to meet frontline caregivers, request a single point of contact for care coordination, and watch response times to call bells over a typical shift. Verify current staffing levels, review rehabilitation scheduling, and probe how incident handling and transparency are managed. Check pest control, food service standards, housekeeping routines, and whether room assignments and activities align with resident preferences. Clarify costs up front, and seek references from families across different wings to gauge consistency and reliability before making a final commitment.

Palmyra can deliver warm, individualized care when the team is fully engaged and accountable, and the environment may feel like home for residents who value personal attention and clear, proactive communication. But the risk of under?staffing, inconsistent care, and environmental hazards means alternatives should be seriously considered for those unable to tolerate variable performance. The prudent path is to approach Palmyra with a plan: verify staffing, insist on consistent care teams, demand transparent communication, and compare with peer facilities to determine the best fit for long?term safety, comfort, and quality of life.

This area of Albany, Georgia offers a variety of healthcare options, with several physicians' offices and hospitals located within close proximity. There are also several pharmacies nearby, making it convenient to fill prescriptions and access medical supplies. In terms of dining options, there are a number of restaurants ranging from fast food to sit-down establishments. Additionally, there are cafes like Starbucks for socializing or enjoying a cup of coffee. For those who enjoy outdoor activities, Hugh Mills Stadium is nearby for recreational opportunities. This area also has several places of worship for spiritual fulfillment and community engagement. Overall, this part of Albany provides essential services and amenities that would be beneficial for seniors considering the area for living.

Physicians

• Kids Come First Pediatrics PC (0.1 miles)
• Medical Associates Of Albany (0.1 miles)
• Albany Urology Clinic PC (0.1 miles)
• Albany Family Practice (0.1 miles)
• Albany Pulmonary & Critical Care Associates (0.2 miles)
• Albany Pediatrics (0.2 miles)
• Family First Medical Associates (0.3 miles)

Hospitals

• Phoebe Putney Memorial Hospital North Campus (0.2 miles)
• Palmyra Medical Center (0.2 miles)
• Phoebe North (0.2 miles)
• Dci Albany (1 miles)
• Phoebe Putney Health Systems (1.1 miles)
• Phoebe Putney Memorial Hospital (1.1 miles)
• Phoebe Wound Care & Hyperbaric Center (1.3 miles)

Restaurants

• Thai Kitchen (0.4 miles)
• Long John Silver's (0.5 miles)
• Blackbeard's-B & B Bar-B-Que (0.5 miles)
• Krystal (0.6 miles)
• Taco Bell (0.6 miles)
• Hip Hop Fish & Chicken (0.7 miles)
• McDonald's (0.7 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walmart Pharmacy (0.7 miles)
• Phillips Pharmacy (0.7 miles)
• Fred's Pharmacy (1 miles)
• Phoebe Employee Pharmacy (1.2 miles)
• Good Neighbor Pharmacy (1.3 miles)
• The Prescription Shoppe (1.3 miles)

Cafes

• Starbucks (1.1 miles)
• Heart & Soul Southern Cafe (2 miles)
• Our Daily Bread (2.1 miles)

Places of Worship

• Greater Faith Harvest Ministries (1.1 miles)
• Central Baptist Church (1.5 miles)
• Sanctuary of Grace (1.7 miles)
• Sherwood Baptist Church (1.8 miles)
• Sherwood Loves Southwest Georgia (1.8 miles)
• New Life Holiness In Christ (2.2 miles)
• Anointed Deliverance and Healing Ministry (2.2 miles)

Parks

• Hugh Mills Stadium (1.3 miles)

Transportation

• U-Haul Moving & Storage (2 miles)