Palmyra Personal Care Home

Pros

• Regina on wing 4 is described as helpful, friendly, and kind to residents, and she explains how to care for combative or irritable residents.
• Alicia in MSU is praised as awesome, kind to the residents, and she knows each resident by name.
• Ms. Simone, the director, is described as very helpful and answers all questions.
• PruittHealth is praised for excellent customer service, with CNAs who are friendly and nurses who are hands-on.
• The administrator is very caring and does a great job.
• The staff are friendly and residents are well cared for in a clean environment.

Cons

• The reviewer warned others not to place loved ones at the facility, claiming a family member died there.
• The facility was described as dangerous and uncaring, with roach infestations and leaking ceilings.
• The meals were described as horrible, dry, and inedible.
• LPNs were not mindful of call lights, and rehabilitation patients were not assisted promptly.
• Housekeeping and some nurses were rude to family members.
• Poor communication led to missed medical appointments and potential harm to residents.
• The night staff were described as lacking compassion, and overall professionalism was criticized.
• The facility was criticized for high costs and low quality of care.
• Bedsores and wounds were documented as being unaddressed or not properly treated.
• The environment included urine smells in the carpet, causing nausea for visitors.

Review

The collection of reviews presents a landscape of experiences at Pruitt Health that runs from the exceptionally positive to the deeply troubling. On one end, many family members describe facilities that feel like home, where staff know residents by name, communicate promptly, and create a supportive, engaged atmosphere. On the other end, several reviewers recount neglect, safety hazards, and what they interpret as a chronic underfunding of care. The feedback comes from multiple locations and touches almost every aspect of the resident's experience, from bedside care and medical communication to housekeeping, food, and facility conditions.

A recurring thread of praise centers on individual staff members who go above and beyond. Several reviewers sing the praises of specific people: Regina on wing 4 for being friendly, attentive, and knowledgeable about how to care for combative or irritable residents; Ms. Simone, described as approachable, responsive, and the director who helps with questions and coordination; Alicia in MSU noted for knowing residents by name and attending to care with competence; and Jayla, also called caring and passionate in her role. For families far away, these personal connections and consistent updates are particularly meaningful. One note even calls out Pruitt Health for "the best customer service" in a long while, highlighting friendly CNAs and hands-on nurses. Overall, when the staff is present and communicative, families feel reassured and grateful, and some guests describe the facility as welcoming and feel-good about the care their loved ones receive.

Within these positive experiences, there's a sense that the facility can indeed be a good place when staffing is stable and when staff maintain clear, timely communication. Several reviews emphasize the value of being kept informed about changes in the resident's condition, daily activities, and any shifts in care plans. A few writers describe the environment as clean, safe, and home-like, with residents recognized by name during visits and a culture of attentiveness that makes families feel connected to their loved ones. Even in situations where the day-to-day experience isn't perfect, some reviewers acknowledge good moments of care and professional behavior, especially from those named staff members who are able to maintain a high standard despite systemic challenges.

But the other side of the spectrum is equally strong and troubling. A number of reviews describe serious lapses in care, with allegations that life-safety and dignity were compromised. Some families report that a loved one was ignored or not attended to in a timely manner, with repeated instances of call lights going unanswered for 15 to 28 minutes or longer, and even longer gaps that left family members feeling that caregivers were inattentive or indifferent. There are accounts of rooms smelling of urine, uncomfortable or unsafe environmental conditions, and housekeeping issues that contributed to a sense of neglect. A particularly stark review warns to "stay away" because a parent was ignored, left in bed for hours, and did not receive necessary assistance, culminating in a death that the reviewer attributes to inadequate care and poor staff response. These stories stress the emotional weight of watching a loved one suffer from avoidable problems, and they underscore concerns about the culture of accountability and compassionate care in certain shifts or locations.

Safety, medical coordination, and facility conditions are other major points of concern. Reviewers allege roach infestations, leaking roofs, damaged ceiling tiles, and old, poorly maintained medical equipment that impede proper mobility and care. Food quality is frequently criticized, described as dry, tasteless, or otherwise unfit for nourishment, with some residents allegedly being undernourished as a result. Several families report problems with critical medical coordination, such as dialysis appointments not being scheduled or communicated correctly, misaddressed doctor visits, or patients missing essential therapies due to administrative mismanagement. The impression given by these accounts is that administrative shortfalls, high staff turnover, and insufficient staffing ratios contribute directly to the quality of care residents receive.

In particular, the Albany and Palmyra locations surface distinct, deep concerns about governance and day-to-day operation. One long, highly charged review from Albany details a cascade of issues: communication gaps about dialysis timing, an open wound not being documented properly, a nurse's lack of responsiveness, and a belief that patients were not prioritized for essential care. At Palmyra, another set of comments blends praise with cautions, noting that while some staff are attentive and friendly, the overall experience still carried warnings about roach presence, safety issues, and questions about whether the facility was adequately staffed or adequately vigilant in monitoring residents' needs. In sum, even where some reviewers found moments of commendable care, others warned strongly against relying on the facility without thorough, ongoing oversight.

The common thread across these diverse impressions is the fundamental importance of consistent, compassionate caregiving paired with reliable communication and safe, clean surroundings. Families repeatedly ask for timely updates, attentive responses to call lights, and a culture that treats residents with dignity. They also urge scrutiny of facility conditions, from pest control and environmental safety to the upkeep of medical equipment and the quality of food served. Taken together, the reviews paint a complex portrait: Pruitt Health can be a place of genuine warmth, professional care, and meaningful connections when staff are present and engaged, yet it can also be a source of profound distress when communication falters and care gaps appear.

For families evaluating a move to Pruitt Health, the takeaways are clear. The facility appears to house a spectrum of experiences - some residents thrive under attentive, respectful care guided by particular staff members, while others report serious failures that endanger well-being and erode trust. Prospective families should consider visiting multiple times, requesting to see specific departments and shifts, speaking directly with residents and families about real-time experiences, and verifying the facility's staffing patterns, maintenance records, and quality metrics. Listening to the voices of those who have been through the process can help illuminate which locations and teams align most closely with the level of care and dignity a loved one deserves.

This part of Albany, Georgia, is a vibrant community with a variety of amenities nearby. There are several medical facilities in close proximity, including pediatricians, family practitioners, and specialty clinics. Hospitals like Phoebe Putney Memorial Hospital North Campus and Palmyra Medical Center provide convenient access to healthcare services. Residents can dine at a range of restaurants offering diverse cuisine options such as seafood, Thai food, barbecue, and fast food. Pharmacies like Walgreens and Walmart Pharmacy are easily accessible for medication needs. Additionally, there are places of worship for spiritual fulfillment and parks like Hugh Mills Stadium for outdoor recreation. With reliable transportation options like U-Haul Moving & Storage available, this area offers convenience and potential for a comfortable senior living experience.

Physicians

• Kids Come First Pediatrics PC (0 miles)
• Albany Pediatrics (0.2 miles)
• Medical Associates Of Albany (0.2 miles)
• Albany Urology Clinic PC (0.2 miles)
• Albany Family Practice (0.2 miles)
• Albany Pulmonary & Critical Care Associates (0.3 miles)
• Family First Medical Associates (0.4 miles)

Hospitals

• Phoebe Putney Memorial Hospital North Campus (0.3 miles)
• Palmyra Medical Center (0.3 miles)
• Phoebe North (0.3 miles)
• Dci Albany (1 miles)
• Phoebe Putney Health Systems (1.1 miles)
• Phoebe Putney Memorial Hospital (1.1 miles)
• Phoebe Wound Care & Hyperbaric Center (1.2 miles)

Restaurants

• Long John Silver's (0.4 miles)
• Thai Kitchen (0.5 miles)
• Krystal (0.5 miles)
• Blackbeard's-B & B Bar-B-Que (0.5 miles)
• Taco Bell (0.5 miles)
• Hip Hop Fish & Chicken (0.6 miles)
• McDonald's (0.7 miles)

Pharmacies

• Phillips Pharmacy (0.6 miles)
• Walgreens (0.7 miles)
• Walmart Pharmacy (0.7 miles)
• Fred's Pharmacy (1 miles)
• Phoebe Employee Pharmacy (1.1 miles)
• Good Neighbor Pharmacy (1.2 miles)
• The Prescription Shoppe (1.2 miles)

Cafes

• Starbucks (1 miles)
• Heart & Soul Southern Cafe (1.9 miles)
• Our Daily Bread (2 miles)

Places of Worship

• Greater Faith Harvest Ministries (1.1 miles)
• Central Baptist Church (1.5 miles)
• Sanctuary of Grace (1.6 miles)
• Sherwood Baptist Church (1.8 miles)
• Sherwood Loves Southwest Georgia (1.8 miles)
• New Life Holiness In Christ (2.1 miles)
• Anointed Deliverance and Healing Ministry (2.1 miles)

Parks

• Hugh Mills Stadium (1.2 miles)

Transportation

• U-Haul Moving & Storage (1.9 miles)