Heartland Of Zephyrhills

Pros

• The staff at Heartland Nursing Home is consistently described as loving and professional, showing great care and patience towards the patients.
• Many reviewers noted that the CNA's are excellent, providing personal care and compassion to the residents.
• The facility is recognized for its cleanliness, with some testimonials highlighting a pleasant environment for both short-term rehabilitation and long-term care.
• Residents benefit from engaging activities and one-on-one interactions from the activities director and staff, enhancing their overall experience.
• Several families expressed gratitude for the thorough communication and support provided by the office personnel and medical staff throughout their loved ones' stay.
• Positive remarks were made regarding the variety and taste of meals served to residents, catering to different dietary needs.
• Reviewers remarked on Heartland's inviting courtyard, providing outdoor opportunities for residents to enjoy fresh air in a secure environment.

Cons

• The facility has been criticized for neglecting patients, with instances of staff ignoring cries for help and leaving individuals in distress for extended periods.
• Concerns were raised about the cleanliness of the environment, including unpleasant odors and unsanitary conditions in patient bathrooms.
• Patients often feel abandoned, as they are left sitting in hallways without proper supervision or assistance after meals and therapy sessions.
• The nursing staff has been described as rude and unprofessional, particularly when interacting with family members asking about care and treatment plans.
• There is a lack of communication regarding follow-up medical appointments, leading to confusion and missed schedules for discharged patients.
• Food quality has been reported as poor, with one staff member openly expressing disgust at what was served to patients.
• The facility appears to prioritize paperwork over patient care, resulting in critical medical situations being inadequately addressed due to staffing limitations on weekends.

Review

Heartland of Zephyrhills has sparked a range of opinions from families regarding the quality of care provided to their loved ones. While some reviews paint a dire picture of neglect and poor hygiene, others reflect gratitude for compassionate staff and clean facilities. This duality in experiences highlights significant disparities in care that prospective patients and families should consider when evaluating this nursing home.

One of the most alarming accounts detailed an experience where a patient was left unattended for several hours after falling out of bed, highlighting serious concerns about staff responsiveness and attentiveness. Family members witnessed patients crying out for help only to be ignored by staff within earshot, exacerbating feelings of distrust towards the caregivers responsible for their loved ones’ safety. Such incidents suggest that inadequate staffing or lack of proper protocols may result in neglectful care, posing serious risks to vulnerable residents.

In stark contrast, several reviews commend specific members of the staff, particularly the certified nursing assistants (CNAs), who showed genuine concern and compassion for residents. Families noted that the CNAs often went above and beyond to provide personalized care, demonstrating kindness even during difficult circumstances. Instances were recounted where CNAs sat with dying patients, offering comfort through prayer and song—a testament to their dedication amid overwhelming challenges in long-term care settings.

However, visitors consistently reported unhygienic conditions within parts of the facility. Complaints included unpleasant odors indicative of insufficient cleaning regimens—areas contaminated with urine and mold were cited as major issues affecting both comfort and health standards. Likewise, there were reports regarding food quality that fell short; one family member expressed disbelief over the unappetizing meals served, which didn’t meet even basic dietary expectations. This has led many to question how such apparent neglect could coexist with claims surrounding high-performance ratings on review platforms.

There is also growing concern regarding communication between families and staff about medical needs and care plans. Multiple reviewers expressed frustration at having to advocate excessively for their loved ones’ healthcare—requests for necessary medical consultations often met with bureaucratic delays or dismissive attitudes from social workers. In particular, instances where essential follow-up appointments were overlooked highlighted critical lapses in protocol that could lead to adverse outcomes among patients requiring comprehensive medical attention.

Despite these negative aspects highlighted by several reviewers, not all experiences at Heartland were fraught with disappointment; numerous families shared positive feedback regarding overall cleanliness and attentive healthcare processes they encountered during stays—particularly praising administrative personnel who took extra time explaining procedures or available resources. Those who had loved ones there undergoing rehabilitation frequently acknowledged improved physical care following treatments administered by skilled therapists.

Ultimately, prospective families considering Heartland Nursing Home should conduct thorough research while weighing both positive testimonials against grave concerns raised throughout multiple reviews. With living conditions described as deeply contrasting depending on individual interactions experienced inside its walls—a facility promising good intentions may still house vast inconsistencies detrimental to patient welfare without proper oversight—thus urging all involved parties toward vigilance when entrusting their care needs to any institution like Heartland.

Restaurants

• Culver's (0.3 miles)
• McDonald's (0.3 miles)
• Sunrise Eatery (0.4 miles)
• Los Chicos (0.6 miles)
• Golden Corral (0.7 miles)
• China Taste Tong (0.8 miles)
• Village Inn (1 miles)

Physicians

• John, Thomas Pasco Clinic (0.4 miles)
• Florida Medical Clinic Hematology And Oncology (0.5 miles)
• Gabriel Dr - Gabriel Somori Somori MD (0.5 miles)
• Women's Health of Pasco (0.6 miles)
• Barkat Khan (0.6 miles)
• The Eye Clinic of Florida (0.6 miles)
• Aung Tun (0.7 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Winn-Dixie (0.8 miles)
• Walmart Pharmacy (1.4 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Winn-Dixie (2.2 miles)
• Rx Discount Pharmacy (6.5 miles)

Cafes

• Little Ninja Thai Japanese Food & Cafe (0.5 miles)
• Starbucks (0.8 miles)
• Saigon Cafe (1.1 miles)
• Hard Dock Cafe (2.8 miles)
• Starbucks (9.6 miles)

Hospitals

• Pioneer Medical Services (0.9 miles)
• Adventist Health Systems Sunbelt (0.9 miles)
• Florida Hospital Zephyrhills Outpatient Services (0.9 miles)
• Simpson Breast Health Solutions (0.9 miles)
• Florida Hospital Zephyrhills Sleep Center (1.2 miles)
• AdventHealth Zephyrhills (1.8 miles)
• Bayfront Health Dade City (7 miles)

Parks

• Zephyrhills Park Playground & Waterpark (1.4 miles)

Transportation

• Zephyrhills Municipal Airport (ZPH) (1.9 miles)
• Enterprise Rent-A-Car (10.2 miles)

Places of Worship

• New Walk Church (3.7 miles)
• Gospel Assembly Church (7.4 miles)

Theaters

• Cobb Grove 16 Cinemas (9.9 miles)