Assisting Hands Home Care of Pasco in Zephyrhills, FL

Pros

• They are really good and very helpful, with kind staffing that is highly recommended.
• Angelina is amazing and always goes above and beyond.
• Angelina CCC has been the best supervisor, always supportive and caring.
• Meralis is attentive and organized, making scheduling seamless and comfortable for clients.
• The caregivers at Assisting Hands are top notch—caring, professional, and dependable.
• Corrine and the team are trusted and appreciated for their dedication and thoughtful service.
• Beckie Kruger is super kind and knowledgeable; highly recommended.
• The office staff is helpful and multilingual, making communication easier for families.
• Jen (Janel) is incredible and goes above and beyond, making her client feel safe.
• Jackie and Jacqueline provide excellent office support; they are responsive and helpful.
• Abraham's Assisting Hands is the best, with dependable caregivers who pay attention to detail.
• The service is efficient and professional, with staff who are kind and attentive.

Cons

• They are not reliable as they do not have enough caregivers to cover the shifts they need to fill.
• They are not trained; only one caregiver out of many was trained on how to use a hoyer lift and change a catheter bag before their first shift.
• The caregivers are unprofessional, doing the basics and then sitting and playing on their phones.
• The service is unorganized, with poor coordination and communication that leaves clients without help.
• They have no rules and assign the nastiest clients, which the reviewer says is unacceptable.
• This is the most unprofessional home care agency in the area, with caregivers often arriving late or not at all, and with staff turnover and inexperienced management.
• A caregiver is alleged to have stolen from a client, and the company is said to know about it and refuse to replace missing items.

Review

Assisting Hands Home Care of Pasco in Zephyrhills is best suited for families seeking a warm, home-based care partnership where daily living support, companionship, and flexible scheduling are prioritized to help a loved one stay at home. The model works well for clients who value personalized attention from a knowledgeable team and a hands-on supervisor who can coordinate care around routines, meals, and activities. The evidence from many families points to a distinctive strength: caregivers who genuinely care, and supervisors who actively remove roadblocks to keep services flowing. When that mix works, clients report a meaningful, homey experience where the care feels tailor-made rather than generic.

People who should consider alternatives are those with high-stakes demands for absolute reliability and strict adherence to a steady caregiver team. Several reviews cite gaps in coverage, last-minute changes, and uneven scheduling, which can disrupt routines for someone who depends on consistent help. Others highlight office communication as a doorway to frustration, phone calls not returned or shifts not filled as promised. For families needing 24/7 coverage with a single, predictable caregiver roster, or for those requiring advanced clinical tasks managed by a licensed nurse, the variability some clients experience here may outweigh the benefits. In short, this agency generally shines in relational, adaptable care rather than rigid, round-the-clock clinical management.

The strongest positives come from the human side of the operation: compassionate caregivers, attentive scheduling, and a culture that feels family-oriented. Angelic leadership, especially Angelina, emerges repeatedly as the linchpin, handling scheduling, problem-solving, and client questions with a calm, competent demeanor. Caregivers are praised for going above and beyond, bringing meals to a picky client, sharing supplies between clients, and staying engaged with clients’ emotional well-being. Office staff, including multilingual team members, are frequently described as patient, helpful, and responsive, even visiting during holidays to provide support. These relational strengths help offset some operational gaps by creating trust, familiarity, and a sense that the agency will mobilize quickly when a need surfaces.

Yet the cons are not merely inconvenient blurbs; they reflect real risks for relying on this provider in tighter care scenarios. A subset of reviews describes staffing constraints that leave shifts unfilled or filled by caregivers who lack ideal experience for specific tasks. There are explicit complaints about untrained caregivers attempting specialized equipment or care routines, and about inconsistent office contact or muddled point people. A few accounts cross into problematic territory, including allegations of unprofessional behavior or even theft, and a few families note organized, ongoing communication problems that undermine confidence. Taken together, these experiences illustrate a tension: the care philosophy and superstar coordinators can produce outstanding outcomes, but staffing and communications gaps can derail a plan if not actively managed.

To make this work, families should enter with a plan that foregrounds expectations and safeguards. Request a dedicated supervisor and a primary caregiver, and insist on a written scheduling protocol with clear back-up coverage for illness or vacations. Prior to starting, verify each caregiver’s training on essential tasks and obtain explicit contingency plans for holidays and high-demand times. Ask to meet the care team and establish trial periods with short review checkpoints to confirm reliability and fit. Finally, document costs, cancellation policies, and a plan for escalation if office responsiveness slips. These steps help translate the agency’s demonstrated strengths into a steady, predictable home environment.

The bottom line is clear: Assisting Hands Pasco is a strong option for families who prize kindness, flexibility, and hands-on caregiver engagement, and who can tolerate occasional scheduling fluctuations in exchange for deeply personal, attentive care. It is less suited for families requiring unvarying, clockwork coverage or highly regulated clinical supervision. For those who decide to proceed, the path to success lies in locking in a consistent supervisor and caregiver pairing, setting explicit expectations up front, and building in a structured plan for contingencies. If that framework can be achieved, this agency can deliver the home-care partnership that keeps a loved one comfortable and serenely supported at home.

Physicians

• John, Thomas Pasco Clinic (0 miles)
• Women's Health of Pasco (0.3 miles)
• Barkat Khan (0.3 miles)
• Gabriel Dr - Gabriel Somori Somori MD (0.4 miles)
• The Eye Clinic of Florida (0.4 miles)
• Florida Medical Clinic Hematology And Oncology (0.4 miles)
• Optical Outlets (0.5 miles)

Restaurants

• Culver's (0.1 miles)
• McDonald's (0.3 miles)
• Sunrise Eatery (0.4 miles)
• Golden Corral (0.5 miles)
• Los Chicos (0.9 miles)
• China Taste Tong (1.1 miles)
• Arby's (1.1 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Winn-Dixie (1.1 miles)
• Walmart Pharmacy (1.3 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• Winn-Dixie (2.1 miles)
• Rx Discount Pharmacy (6.3 miles)

Cafes

• Starbucks (0.7 miles)
• Little Ninja Thai Japanese Food & Cafe (0.7 miles)
• Saigon Cafe (1.4 miles)
• Hard Dock Cafe (3.2 miles)
• Starbucks (9.3 miles)

Hospitals

• Adventist Health Systems Sunbelt (0.8 miles)
• Pioneer Medical Services (0.8 miles)
• Florida Hospital Zephyrhills Outpatient Services (0.8 miles)
• Simpson Breast Health Solutions (0.8 miles)
• Florida Hospital Zephyrhills Sleep Center (0.9 miles)
• AdventHealth Zephyrhills (1.6 miles)
• Bayfront Health Dade City (6.8 miles)

Parks

• Zephyrhills Park Playground & Waterpark (1.8 miles)

Transportation

• Zephyrhills Municipal Airport (ZPH) (2.3 miles)
• Enterprise Rent-A-Car (9.8 miles)

Places of Worship

• New Walk Church (3.6 miles)
• Gospel Assembly Church (7.1 miles)

Theaters

• Cobb Grove 16 Cinemas (9.6 miles)