Westbrooke Manor

Pros

• The community provides a friendly, homelike environment that fosters a strong sense of community among residents and staff.
• Residents appreciate the attentive and caring nature of the staff, making them feel welcome and valued.
• The activities department is highly praised for organizing engaging events that keep residents active and entertained while respecting their need for downtime.
• Many residents report having positive relationships with both staff and fellow residents, creating a family-like atmosphere within the community.
• The food served is generally well-received, with multiple residents expressing satisfaction with the quality of meals.
• Overall, many reviews highlight a good experience in the community, with improvements noted under new management and a commitment to resident comfort and happiness.
• Residents find the environment comfortable and full of activities, ensuring there is never a dull moment.
• Positive interactions between staff and residents contribute to an overall enjoyable living experience in the community.

Cons

• They almost gave the resident the wrong pills multiple times, which raised concerns about medication safety.
• The night crew has been unresponsive to alerts from residents, causing frustration regarding timely assistance.
• Communication issues have arisen, with some staff being rude when complaints about response times were made.
• There was a lack of transparency regarding additional fees for the moving process, leading to unexpected financial burdens.
• The out-of-pocket expenses for medications have become unaffordable compared to previous insurance coverage, affecting the resident's ability to manage their health.
• There was incorrect information provided initially by staff that caused confusion before new management began addressing issues.
• Some residents feel isolated and are unhappy with certain aspects of their experience at the facility.
• Response times from nurses can be inconsistent, leading to dissatisfaction among residents needing assistance.

Review

The collective reviews about The Gardens of Westbrooke paint a multifaceted picture of life within this assisted living community. Many families appreciate the initial care provided, emphasizing the attentiveness and communication from staff regarding their loved ones' welfare. A consistent theme is the welcoming atmosphere, where both residents and staff foster a sense of community. Families have noted that the facility keeps residents engaged with various activities that spark joy and connection, creating an environment that feels almost familial. However, not all experiences align with this perspective; some families have reported serious concerns regarding medication management and communication breakdowns.

Several reviews highlight issues related to medication safety, indicating situations where wrong medications were nearly administered multiple times. Thankfully, there are instances where alert residents questioned these prescriptions, preventing potential harm. This points to a critical aspect of resident autonomy; having their wits about them proves essential in ensuring safety. Nonetheless, such incidents raise questions about oversight and staff training, suggesting room for improvement in ensuring medication accuracy and response protocols.

The quality of responsiveness has emerged as another mixed bag within these reviews. While many family members express satisfaction with general administration interactions and housekeeping efforts—the night crew appears less responsive when alerted to urgent resident needs through call buttons or alerts. Such inconsistencies in communication can create anxiety for both residents and families alike, particularly during evening hours when immediate help might be required the most.

Financial implications continue to be a significant concern echoed repeatedly in the reviews. Some families have found themselves grappling with unexpected costs related to healthcare coverage changes imposed by the facility's guidelines. Residents transitioning into Medicare from their previous insurance often face steep out-of-pocket expenses for medications they previously could afford more easily—an issue resulting in some residents being unable to maintain necessary treatments due to high costs. This financial burden necessitates careful consideration for prospective residents and their families who may not readily expect escalated monthly expenses in conjunction with moving into assisted living.

Despite some frustrations voiced by families regarding transparency—particularly concerning pro-rated charges upon moving in—others find great comfort in the familiar ties formed pre-move, enhancing emotional connections for residents transitioning into this new chapter of life. Family members detail how prior relationships forged before significant losses enrich their loved ones’ daily experiences at The Gardens of Westbrooke.

Interestingly, many positive sentiments surface amidst criticisms; numerous reviews commend friendly staff members for their dedication to fostering a homelike environment filled with enjoyable activities suited to varying preferences amongst residents. Activity departments stand out as exceptional contributors towards improving overall satisfaction among both long-term residents and newer arrivals alike; there's an apparent effort made by teams here not only to fill calendars but also to cater personally tailored recreation sessions while respecting those who prefer quietude on certain days.

Overall, while The Gardens of Westbrooke does carry its share of challenges—particularly around medication handling, responsiveness during nighttime hours, transparency regarding costs—the emphasis remains heavily on community spirit infused by friendly faces dedicated toward enriching lives within this establishment proving it still holds value amidst areas needing attention over time ahead.

This area of Zephyrhills, Florida offers a convenient and diverse range of amenities suitable for seniors. With multiple physicians specializing in various medical fields such as hematology, oncology, and cardiology just a short distance away, residents have access to top-notch healthcare services. Additionally, there is a selection of pharmacies nearby for easy access to prescription medications. The local restaurants offer a variety of dining options including Golden Corral and Culver's for those looking to enjoy a meal out. There are also cafes like Starbucks for those seeking a casual spot to socialize or grab coffee. For leisure activities, the beautiful Zephyrhills Park Playground & Waterpark is located nearby, providing opportunities for outdoor recreation. Overall, this part of Zephyrhills provides a well-rounded living environment with convenient access to essential services and recreational amenities.

Physicians

• Florida Medical Clinic Hematology And Oncology (0.1 miles)
• Gabriel Dr - Gabriel Somori Somori MD (0.1 miles)
• Aung Tun (0.2 miles)
• Florida Heart Institute (0.2 miles)
• Zephyrhills Eye Institute (0.2 miles)
• Optical Outlets (0.3 miles)
• The Eye Clinic of Florida (0.3 miles)

Restaurants

• Golden Corral (0.3 miles)
• Culver's (0.4 miles)
• McDonald's (0.7 miles)
• Sunrise Eatery (0.8 miles)
• China Taste Tong (0.8 miles)
• Arby's (0.8 miles)
• Chick-Fil-A (0.8 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Winn-Dixie (0.7 miles)
• Walmart Pharmacy (1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Winn-Dixie (2.6 miles)
• Rx Discount Pharmacy (6 miles)

Cafes

• Starbucks (0.4 miles)
• Little Ninja Thai Japanese Food & Cafe (1 miles)
• Saigon Cafe (1.6 miles)
• Hard Dock Cafe (3.2 miles)
• Starbucks (9.6 miles)

Hospitals

• Pioneer Medical Services (0.4 miles)
• Florida Hospital Zephyrhills Outpatient Services (0.4 miles)
• Simpson Breast Health Solutions (0.4 miles)
• Adventist Health Systems Sunbelt (0.5 miles)
• Florida Hospital Zephyrhills Sleep Center (0.7 miles)
• AdventHealth Zephyrhills (2.1 miles)
• Bayfront Health Dade City (6.5 miles)

Parks

• Zephyrhills Park Playground & Waterpark (1.7 miles)

Transportation

• Zephyrhills Municipal Airport (ZPH) (2.3 miles)
• Enterprise Rent-A-Car (10.2 miles)

Places of Worship

• New Walk Church (4 miles)
• Gospel Assembly Church (7 miles)

Theaters

• Cobb Grove 16 Cinemas (9.9 miles)