518 West Fletcher Avenue, Tampa, FL 33612
For more information about senior living options: (844) 490-3973
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The staff are responsive and residents seem happy. Administration and the DON are frequently in the halls, which feels refreshing. Management answers call lights and passes trays, showing hands-on involvement. The facility is a place you can take comfort in knowing a loved one will be cared for; it's safe and clean with well-trained therapists and nurses. The director, front desk associates, and the rest of the team are compassionate and ready to help. The therapies help residents, and patients are reaching goals with the professional care team. The new administrator has improved communication, warmth, and overall quality of care. The facility offers hot meals, delicious food, and attentive staff. The entrance is beautiful and the overall atmosphere is welcoming. Staff such as Maribel, Melissa, Nicole, Stephanie, and other therapists are appreciated for their care.
The reviewer claimed packages sent to their sister were delivered to the front desk but never reached her. The father reportedly did not receive a tour or explanation, no private showers, and no one talked to him about the facility. Day 3 reportedly showed no case plan, room smelled awful, food was terrible, and there was no therapy. The reviewer described the facility as a "dishonest money grab" and "frauds," alleging fraud. They alleged changes to the father's insurance were made without proper consent, resulting in thousands of dollars in bills. Personal belongings were discarded or lost when the patient returned from hospital stays. HIPAA violations were alleged. The place was described as dirty, with rude staff, inedible food, a horrific smell, and staff standing around while residents cried for help. They claimed a pattern of exploiting the elderly for profit.The collection of reviews about this Fletcher/ Aspire on Fletcher facility paints a complex picture: moments of warm, hands-on care and visible leadership sit alongside accounts of missteps, miscommunications, and, for some, outright troubling experiences. Across several posts, residents, families, and staff repeatedly emphasize that the place can feel well-run and attentive when things go right, but the same posts also recount troubling episodes that left families frustrated, angry, or fearful for their loved ones.
Many reviews spotlight a culture of accessibility and engagement from leadership. Several readers note that administrators and the Director of Nursing (DON) are regularly in the halls, speaking with residents and addressing concerns in real time. There is a sense that management is more hands-on here than in places reviewers have previously visited, with comments about management answering call lights and even passing trays. In this thread of praise, families express relief that issues are not only acknowledged but often resolved promptly, and they describe leadership as being present and responsive in meaningful ways.
However, there is a stark contrast in sentiment from at least one reviewer who simply stated, "Don't bother," signaling that the facility's strengths are not universal and that experiences can vary dramatically. This plain, terse verdict sits beside longer narratives of disappointment, illustrating the variability that families can encounter depending on who is involved in a given resident's care and at what time.
One thread of the narrative centers on specific, resolvable problems that later received positive outcomes. A family member reported that their sister was not receiving packages that had been sent, despite deliveries being confirmed at the front desk. The claim was that parcels never advanced beyond reception, causing ongoing frustration. The situation was later updated with gratitude: all of the sister's issues were addressed promptly and satisfactorily, and the writer thanked Ms. Burns for her help. Another reviewer shared a bright, multi-faceted story of progress for a brother who came to the facility after a nine-day stay at St. Joseph's. This account praises the facility for safety, cleanliness, well-trained therapists and nurses, nutritious meals, and a supportive overall atmosphere. Specific staff members - Maribel, Melissa, Nicole, Stephanie - and a team of therapists were singled out for praise, with the reviewer noting visible progress toward goals and a generally positive experience for their family.
In another update, a family member reported a mixed experience over time for a dad in their care. Initially, the reviewer described concerning conditions: an initial lack of case planning, a room that smelled unpleasant, poor food, and no therapy. Later, after an update in August, the reviewer gave the review a two-star rating, acknowledging that negative reviews and emails helped resolve some problems (including a new room and better therapy), but still lamenting the absence of proactive family involvement in case planning and ongoing communication. The dad, according to this account, was happier after changes, illustrating how responses from staff and administration can shift the resident's day-to-day experience.
Amid these more balanced voices, there is a much more severe, negative retelling that accuses the facility of deliberate wrongdoing and gross mismanagement. A single, lengthy review described a host of alarming allegations: no tours or explanations for new residents, a pervasive and nauseating odor, subpar meals, lack of therapy, and an overall decline in care. The reviewer claimed a "dishonest money grab" targeting a father with advanced dementia, alleging manipulation around health insurance changes - claims that the reviewer says were designed to maximize profits and were executed without proper consent. The narrative continues with accusations of hundreds of thousands of dollars in billings that would have been covered under the old plan, loss of personal belongings during hospital stays, and HIPAA violations, including using the PoA (power of attorney) to circumvent the family's decisions. The tone is accusatory and furious: the reviewer argues that staff used deception and fraud to benefit financially, leaving the family financially and emotionally harmed, with a facility described as dirty, with rude staff, inedible food, and a haunting, constant tizzy of cries in the hallways.
That intense critique is followed by an "edit" that references contact with the owner and a response from the Executive Director. The reviewer says she spoke to the ED and was told that "you could do whatever you wanted," a response she interpreted as vindicating a sense of systemic opportunism. The reviewer insists that this proves a broader corporate policy of taking advantage of the elderly to maximize profits, and she signals that governmental oversight had not offered relief. The post ends with the author stating she would continue to document concerns publicly, even as she remained on-site, signaling that the issues felt far from resolved for her family.
Interwoven with these extremes are several affirmations of quality that suggest there are successful experiences here as well. Some reviewers describe first-time visits where the atmosphere feels calm, the entrance is inviting, and visit interactions leave families impressed. Others speak highly of the facility's food - claiming it is hot and delicious - and of the therapy services that seem to be valued by residents and their families. A recurring compliment is directed toward the staff's attentiveness and the sense that, when engaged, therapy teams and nursing staff provide meaningful, positive care experiences.
Another thread highlights evolving leadership and its palpable impact. A series of posts praise a transition to Shelva as administrator, with a stated improvement in overall care quality since her arrival. The combination of Shelva's leadership and Stephanie as DON is described as bringing warmth, organization, and a renewed commitment that has elevated communication and the facility's atmosphere. The sentiment suggests that staff morale, family communication, and resident comfort have benefited from these changes. A caller who talked with Shelva described the administrator as gracious and patient, encouraging consideration of the facility after receiving direct and thoughtful responses to questions.
Taken together, these reviews paint a facility that is not one-note. For some families, Fletcher/Aspire on Fletcher represents a cared-for environment where dedicated staff, hands-on leadership, and robust therapy contribute to meaningful progress and peace of mind. For others, however, serious concerns - ranging from alleged financial manipulation to poor sanitation, ineffective communication, and perceived neglect - have sharply colored their experiences. The common thread is that leadership presence, family involvement, and the quality of day-to-day therapy and care appear pivotal in shaping outcomes. The facility seems capable of delivering both exceptionally positive experiences and deeply troubling ones, depending on whom you ask, when you ask, and how concerns are addressed by management and staff. If you're considering this facility for a loved one, the stories suggest you should have thorough conversations with clinical staff and administration, verify case planning and family involvement processes, and observe the hallways, meals, and therapy services firsthand to understand what the day-to-day experience might truly look like.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tampa International (8 miles away) St. Petersburg-Clearwater International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Fletcher Health And Rehabilitation Center in Tampa, FL is a premier assisted living community that offers a wide range of amenities and care services to enhance the well-being and comfort of its residents. The community features a beauty salon where residents can pamper themselves, and cable or satellite TV for entertainment purposes. Community operated transportation is available for residents who need assistance getting around, and a computer center provides access to technology.
The dining room offers restaurant-style dining, with delicious meals prepared and served by the staff. Residents can also enjoy fully furnished accommodations with private bathrooms, as well as move-in coordination to make the transition easier. Outdoor spaces including a garden provide a peaceful setting to relax and enjoy nature.
Housekeeping services are provided to ensure that residents have a clean and tidy living environment. A small library offers books for reading pleasure, and there is also a gaming room for recreational activities. Telephone services are available for communication needs, along with Wi-Fi/high-speed internet access.
Care services provided include 24-hour call system and supervision for round-the-clock support. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers. Assistance with medication management is also offered, ensuring that residents receive their medications on time.
A mental wellness program is in place to address the emotional well-being of residents. Special dietary restrictions are accommodated including diabetes diets, ensuring that individual nutritional needs are met. Transportation arrangements can be made for non-medical purposes as well as transportation to doctors appointments.
To promote an active lifestyle, Fletcher Health And Rehabilitation Center offers various activities such as fitness programs and planned day trips. Resident-run activities allow individuals to engage with one another and form meaningful connections within the community. Scheduled daily activities keep residents entertained and engaged throughout their stay.
With 2 cafes nearby, residents have easy access to dining options outside of the community if desired. Additionally, there are parks nearby where residents can enjoy outdoor recreational activities. Numerous pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals are also conveniently located in the vicinity.
Overall, Fletcher Health And Rehabilitation Center provides a comprehensive and quality assisted living community for individuals seeking a comfortable and supportive environment in Tampa, FL.
Fletcher Health And Rehabilitation Center is located at 518 West Fletcher Avenue, Tampa, FL 33612 in Hillsborough County, Florida
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