Beverly Health & Rehab Ctr in Tampa, FL

Pros

• Luis is the best guy here; he helps every resident.
• The facility truly stands out for the care and attention given to residents; the staff are compassionate, friendly, and always willing to go the extra mile.
• From the moment one steps in, it feels like a positive and caring environment, with warm, attentive staff.
• Since Shelva became administrator, the difference at Fletcher has been clear, and residents seem happier and better cared for.
• The staff are exceptional and really care about the residents.
• Stephanie is an amazing director; her fair, compassionate leadership shines in every interaction.
• Tauvia, the Assistant Director of Nursing, is incredibly helpful and comforting to both residents and staff.
• The building is clean, and residents look happy thanks to smiling staff who are willing to assist.

Cons

• Some of the employees were not nice and many couldn’t speak English.
• They limit residents to a certain number of smoking breaks per day.
• If a resident’s insurance runs out, they are kicked out.
• They discharge residents with hardly any meds, requiring you to arrange care with a PCP before leaving.
• The seating is uncomfortable and cushions are worn out.
• Showers are limited to once per week, and residents can’t choose when.
• The food is atrocious, often served cold or with missing items.
• The facility is dirty, with strong odors and neglect reported.
• Call bells are ignored and staff are slow to respond.
• There are claims of fraud and improper handling of records and belongings.

Review

This community is best suited for families prioritizing aggressive rehabilitation and hands-on clinical leadership, where daily operations are shaped by engaged therapists and a visibly active management team. Several reviews highlight strong physical therapy outcomes and a therapy-first mindset, with residents making real progress under dedicated rehab staff. In places where the DON and administrator are present and reachable, family members report better communication, more transparent care planning, and a sense that the facility is responsive to needs. For families seeking a place that treats rehab as a core mission, and where leadership regularly walks the halls and answers questions, this is a compelling option to consider seriously.

Those who should consider alternatives are families who cannot tolerate inconsistent medication management, delayed response to calls for help, or systemic gaps in safety oversight. Across a wide swath of feedback, there are persistent concerns about missed or delayed medications, disjointed communications with families, and episodes that suggest lax attention to resident safety. Numerous accounts describe long call-light waits, situations where assistance to bathrooms or transfers was not promptly available, and a pattern of staffing strain that leaves some residents feeling neglected. Additionally, multiple reviews raise alarm about billing friction, abrupt or unclear discharge practices, and allegations of misused paperwork or privacy violations. For families that place a premium on predictable daily care, consistent nursing oversight, and airtight administrative processes, alternatives deserve careful comparison.

The strongest positives, robust physical rehabilitation, visible leadership presence, and a climate of attentiveness when management is engaged, can meaningfully offset some drawbacks, but not all. Reviewers consistently praise therapy teams for their expertise, energy, and ability to motivate residents to push toward goals. When the DON or administrator is actively in the building, staff appear more accountable, communications improve, and families feel more included in care planning. In several testimonies, residents report improvements in mobility, daily functioning, and overall mood, with therapy sessions described as the facility’s most reliable asset. These advantages help offset rougher experiences in other domains, illustrating that the facility’s rehab core can be a powerful driver of quality care if paired with steady operational discipline.

Yet the cons carry weight, particularly in the realm of everyday safety and quality of life. A recurring theme is understaffing and inconsistent staffing levels, which translate into slower response times and less individualized attention. Reports of inadequate hygiene, odors, and maintenance issues appear alongside claims of miscommunication about medications, insufficient pain control, and in some cases unsettling experiences involving privacy and dignity. Some families report losses of personal belongings or mismanagement of records, and a small but troubling subset describe experiences that feel coercive or disorganized around insurance and discharge procedures. While not every resident encounters these problems, the frequency and seriousness of such complaints demand a conservative interpretation: the facility’s rehabilitation strengths do not erase systemic risk factors that can undermine safety and trust.

From a practical decision-making standpoint, several concrete steps can help families assess fit with confidence. First, accompany or arrange a frank, on-site meeting with the DON and administrator to gauge responsiveness and transparency. Second, request direct conversations with the therapy team to understand session frequency, goals, and anticipated timelines for mobility or cognitive improvements. Third, observe the environment for cleanliness, odor, and overall orderliness, and ask to speak with current residents and families about day-to-day care and call-light response. Fourth, request recent incident logs and a clear outline of medication administration protocols, as well as a tour of the billing and discharge processes so expectations around coverage and transitions are crystal clear. Language access, transfer reliability, and the facility’s approach to privacy should be on the checklist as well.

In sum, the community presents a mixed-but-manageable picture. For families resolved to prioritize rehab outcomes and who can engage proactively, pressing for timely meds, transparent care plans, and visible leadership, the rehabilitation program can deliver meaningful, tangible gains for a loved one. However, the experience of many residents and their families also underscores substantial red flags: understaffing, inconsistent care, communication gaps, and serious concerns about safety and billing integrity. The bottom line is clear. If rehabilitation is the primary goal and a partnership-style approach with clinicians and administrators is available, this community can be a strong fit with diligent oversight. If steady daily care, reliable medication management, and a consistently uplifting environment are non-negotiables, it is prudent to compare other options more closely and, where possible, seek a trial period or additional references before making a final commitment.

Pharmacies

• Walgreens (0.1 miles)
• Winn-Dixie (0.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.4 miles)
• Winn-Dixie (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)

Physicians

• ForCare Medical Center (1.7 miles)
• Innovision Eyecare & Eyeware (2.2 miles)
• Tampa Bay Bone & Joint Center (2.4 miles)
• Newsom Eye - Carrollwood (2.6 miles)
• University Diagnostic Institute (2.8 miles)
• Moffitt McKinley Outpatient Center (3.2 miles)
• Ambulatory Surgery Center - Tampa (3.3 miles)

Restaurants

• Portillo's Hot Dogs (1.9 miles)
• Chick-Fil-A (2.5 miles)
• Chick-Fil-A (2.6 miles)
• Cracker Barrel (2.6 miles)
• Cheddar's Scratch Kitchen (2.8 miles)
• Acropolis Greek Taverna (3.4 miles)
• McDonald's (3.6 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (5 miles)
• Starbucks (5.8 miles)
• Panera Bread (6.4 miles)
• King State (6.7 miles)
• Starbucks (7.3 miles)

Places of Worship

• St Paul Catholic Church (2.4 miles)
• Vishnu Mandir (4.7 miles)
• Idlewild Baptist Church (4.7 miles)
• Grace Family Church (7 miles)

Hospitals

• Florida Hospital Tampa (2.5 miles)
• AdventHealth Tampa (2.6 miles)
• H Lee Moffitt Cancer Center (2.7 miles)
• Florida Hospital Carrollwood (4.5 miles)
• St Joseph's Hospital (5 miles)

Transportation

• Stanleyville Train Station (3.3 miles)
• Nairobi Train Station (3.5 miles)
• Starbuck's Airside E (7.2 miles)

Parks

• Carrollwood Village Park (3.8 miles)
• Nye Park (5.3 miles)
• Rivercrest Park (5.5 miles)

Theaters

• AMC Veterans 24 (5.3 miles)
• Regal Cinemas Citrus Park 2 (6.7 miles)
• AMC Highwoods 2 (7.2 miles)