Overall Review of Beverly Health & Rehab Ctr
common
24 reviews mention this
Cleanliness is repeatedly mentioned
Residents and families frequently describe the facility as clean and well kept.
Many reviewers say the building is clean, including the rooms and common areas. Several also mention a fresh smell, which they contrast with negative experiences at other places they considered. A smaller set of reviews describe bad odors, dirty floors, and issues with linens, showing cleaning quality is not consistently experienced by every person.
differentiator
18 reviews mention this
Physical therapy gets strong praise
The therapy team is a standout for residents’ recovery progress.
A consistent theme is that physical therapy helps residents regain strength, stand, and walk, and that the therapists stay encouraging and engaged. Multiple reviews name specific people in therapy and describe day-to-day motivation and hands-on support. Even some less positive reviews still single out therapy as the best part, which reinforces that rehabilitation is where the reviews cluster most strongly.
common
26 reviews mention this
Staff warmth is a frequent plus
Many reviews describe staff as kind, attentive, and helpful.
Across many reviews, families and residents say staff are professional, compassionate, and willing to help with everyday needs. Several describe CNAs and nurses as responsive when help is requested, and some highlight leadership presence in the halls. Other reviews, however, report rude or impatient interactions and say staff do not respond quickly, so the overall tone is mixed depending on the experience described.
caveat
12 reviews mention this
Food quality is hit-or-miss
Dining reviews range from good meals to serious complaints.
Some reviewers say they received hot, real, or delicious food and that meal quality improved their stay. Others describe food as terrible, cold, or bland, including problems for specific diets like diabetic or GERD. A number of negative comments also connect the dining experience to portion limits or timing issues, which suggests dining quality varies across stays and care situations.
caveat
16 reviews mention this
Call-light and communication complaints
Several reviews describe delays when help is needed.
Multiple negative reviews say call lights go unanswered for long stretches or that nurses are hard to reach by phone or in person. Some mention problems with getting timely assistance for bathroom needs, medication, or basic safety concerns. A few reviews also describe challenges with coordinating family updates or care planning, which adds to the complaint about communication during the stay.
caveat
11 reviews mention this
Staffing strain shows up in reviews
Some residents describe understaffing and heavy workload.
Several reviews explicitly mention understaffing, being overworked, or staff needing time to get to rooms, which lines up with the broader theme of delayed help. Some residents describe waiting several hours for assistance with personal care. At the same time, many other reviews do not mention staffing as a problem and instead describe attentive support, so the strain appears uneven across units and time periods.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Tampa International (8 miles away)
Extensive amenities and comprehensive care services (restaurant-style dining, transportation, wellness programs, and 24/7 support).
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