Excel Care Center

Pros

• The staff at Excel Rehab is friendly and knowledgeable about the patients' needs, providing good care.
• Residents enjoy a variety of activities, such as art classes, karaoke, and games, enhancing their rehabilitation experience.
• Many reviewers appreciate the cleanliness and orderliness of the facility during their visits.
• The food offered at Excel is well-received by residents, with options available for those who might not like the standard meals.
• Reviewers express satisfaction with specific therapists and aides who provided excellent support and helped improve mobility.
• Family members report positive experiences regarding their loved ones receiving care at Excel Rehab Center.
• The private rooms at Excel are spacious, contributing to a comfortable living environment for residents.
• Management is described as caring and responsive to concerns raised by families of patients.

Cons

• The facility provided inadequate care, leading to serious neglect of patients.
• Staff communication was poor and unprofessional, causing confusion for families.
• Patients experienced significant neglect, including untreated bed sores and lack of basic hygiene.
• Management was described as terrible, with calls for leadership changes and staff education.
• Several patients fell within a short time frame, raising concerns about safety and oversight.
• The food quality was consistently criticized as horrible compared to other facilities.
• One reviewer expressed feeling ignored and abandoned when seeking help for their loved one.
• A family member's experience on the non-skilled side of the facility resulted in a noticeable decline in care quality.
• The facility's organization was described as chaotic, impacting patient care negatively.
• There were reports of patients being discharged in dirty clothes and without proper grooming or hygiene measures taken during their stay.

Review

Excel Rehabilitation and Health Center is a facility that has garnered a wide range of reviews from families who have utilized its services. Many reviewers express strong contrasting opinions regarding the quality of care, organization, food, and overall patient experiences. Some moments in these reviews highlight significant shortcomings that leave family members feeling frustrated and concerned for their loved ones’ well-being.

On one hand, several reviewers have shared disheartening accounts about neglect within the facility. For example, one family member described their mother’s experience as traumatic, stating that she felt abandoned after her cries for help went unanswered during her brief two-day stay following a hospital rehab. This situation escalated to the point where she had to call 911 due to her belief that no one was attending to her needs. Similarly, another reviewer recounted the experience of their father, who arrived with multiple changes of clothes but left wearing dirty garments, raising concerns about personal hygiene standards during his month-long stay. Bed sores and severely neglected conditions were acute issues as reported by another reviewer whose father was found unresponsive in the hospital after being transferred out of Excel's skilled care unit.

In contrast to these negative experiences, other reviewers communicated a more positive outlook on Excel Rehabilitation and Health Center. They praised various aspects such as friendly staff members who genuinely care for patients and an organized environment during visits. Activities offered at the facility—like art classes and karaoke—were highlighted by some guests as enjoyable features that contributed positively to residents’ morale. Specific praise was directed toward certain therapists like Brian and Jennifer for effectively assisting patients in regaining mobility after rehabilitation sessions.

The management received mixed feedback; while some asserted that administrators were responsive and caring when problems arose, others criticized leadership severely. One harsh review demanded sweeping changes in management practices citing incompetence among unit managers and poor communication channels as major hurdles affecting patient care quality overall. The level of frustration culminated with calls for accountability towards those responsible for overseeing operations within Excel.

Food served at the facility also elicited divided opinions among reviewers. Several commented on unsatisfactory meal options; some even resorted to purchasing food externally rather than relying on what was provided by Excel. Food quality became an especially pronounced issue when contrasted with other facilities, indicating there is considerable room for improvement in this area given its direct impact on residents’ satisfaction during recovery.

Despite these criticisms surrounding aspects of operation such as staff communication skills or hygiene protocols, there are many voices advocating for Excel based on positive personal experiences. Individuals noted exceptional service from CNAs (Certified Nursing Assistants) who provided compassionate care while fostering engaging activities onsite; these testimonials reflect the facility’s potential strength in building rapport between staff and patients despite systemic issues highlighted by others.

Ultimately, Excel Rehabilitation and Health Center’s reputation is characterized by stark contrasts amongst user experiences—a mixture of success stories alongside alarming reports of neglectfulness leading to severe health consequences for some residents. Those considering sending loved ones here would benefit from a thorough assessment based on current information while weighing both commendable attributes against documented grievances echoed through various reviews.

Pharmacies

• Winn-Dixie (0.2 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (0.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Winn-Dixie (2.2 miles)
• Walgreens (2.5 miles)

Restaurants

• Chick-Fil-A (0.4 miles)
• Portillo's Hot Dogs (0.7 miles)
• Chick-Fil-A (1.5 miles)
• Cracker Barrel (1.6 miles)
• McDonald's (1.9 miles)
• Zeko's Express Grill (1.9 miles)
• Acropolis Greek Taverna (2 miles)

Physicians

• University Diagnostic Institute (0.4 miles)
• Moffitt McKinley Outpatient Center (1 miles)
• Ambulatory Surgery Center - Tampa (1.3 miles)
• Children's Health Center (2 miles)
• ForCare Medical Center (3.1 miles)
• Innovision Eyecare & Eyeware (4.5 miles)
• Tampa Bay Bone & Joint Center (4.6 miles)

Hospitals

• H Lee Moffitt Cancer Center (0.5 miles)
• Florida Hospital Tampa (0.9 miles)
• AdventHealth Tampa (0.9 miles)
• Florida Hospital Carrollwood (5.6 miles)
• St Joseph's Hospital (7 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (3.6 miles)
• Starbucks (4.6 miles)
• King State (6.3 miles)
• Panera Bread (6.9 miles)

Transportation

• Stanleyville Train Station (1.6 miles)
• Nairobi Train Station (1.7 miles)

Places of Worship

• Grace Family Church (4.6 miles)
• St Paul Catholic Church (4.7 miles)
• Idlewild Baptist Church (6.3 miles)
• Vishnu Mandir (6.8 miles)

Parks

• Rivercrest Park (5.4 miles)
• Grant Park (5.9 miles)
• Nye Park (6 miles)
• Carrollwood Village Park (6.1 miles)
• McKay Bay Nature Park (7.6 miles)

Theaters

• AMC Highwoods 2 (6.1 miles)
• AMC Veterans 24 (7.3 miles)