Mariner Health of Tallahassee

Pros

• Centre Point is described as clean and sparkling with a welcoming atmosphere.
• The staff at Centre Point are warm, caring, and attentive, providing exceptional care.
• Therapists at Centre Point are supportive, encouraging, and help patients reach their goals.
• The interdisciplinary team at Centre Point is wonderful.
• On-site Physical Therapy, Occupational Therapy, and Speech Therapy contribute to a comfortable and effective recovery.
• Patients report recovering quickly and feeling renewed after their stay.
• Miss Jackie is described as an exceptional caregiver, reflecting the staff's high quality of care.

Cons

• The nurses were horrible and abusive.
• They overdosed his meds.
• Jewelry was stolen from the patient.
• The primary care doctor was unresponsive to calls.
• There were bugs in the room and roaches.
• The fire alarm went off for over 45 minutes and no one could shut it off.
• The staff were thoughtless and unhelpful.
• The administration did nothing to address complaints.
• A CNA took her to the restroom and never returned.

Review

The collection of reviews paints a sprawling and sometimes troubling picture of what people experience in rehab centers, with a surprising variety of outcomes even within the same facilities. One of the most dramatic threads is the account of a rehab stay that went terribly wrong: a patient's belongings were reportedly stolen - first a favorite blanket during a laundry cycle, later an item that was marked with a room number and then "gone" for months. The same reviewer described the nurses as horrible and abusive, multiple complaints to the doctor and administration, and a suspicion that medications were overdosed. The impression left is of a facility where concerns were ignored, not addressed, and where the thought of pursuing legal action felt almost inevitable. In that same belt of stories, Encompass is mentioned as a contrasting option: not perfect, perhaps, but with caregivers and therapists described as phenomenal, suggesting that the problem for some families isn't the concept of rehab itself but the quality and responsiveness of the team delivering it.

Another strongly negative voice notes the tragedy of a loved one's passing after swelling and an infection were allegedly ignored. This review explicitly mentions the theft of jewelry from swollen fingers, adding a layer of personal violation to the sense of medical neglect and delayed response. The sentiment expressed is one of heartbreak and anger, a sense that communication and attentiveness failed at a critical moment, with lasting impacts on the family's trust in the facility.

There are also shorter, harsher entries that focus on everyday interactions. One reviewer simply states, "Horrible, ready for my mom to come home," a blunt verdict that hints at both emotional strain and a wish to exit the environment quickly. Another account details a grandmother's first week, where staff attitudes were consistently poor, and a recurring pattern emerged: a CNA took her to the restroom and then did not return, forcing the grandmother to walk back to bed by herself. Calls for help often went unanswered, leaving the patient frustrated and isolated. Together, these stories emphasize not only clinical care but the tone and responsiveness of the caregiving staff.

Food quality also appears as a recurring grievance. A reviewer describes a meal consisting of a stale sandwich, noodles, a breadstick, and a small rice Krispy treat, arguing that it was not nutritious. It's a small detail, but in the context of recovery it underscores how even basic daily needs - nutrition, comfort, and routine - matter to patients and families, shaping their overall impression of a center's commitment to healing.

The Centre Point family (also written as Centre Pointe in some reviews) is the site of a complicated mix of experiences. One review starkly complains about bugs invading a patient's room, old and worn furniture, and the discomfort of a "community shower," with roaches and persistent bug problems. Yet within that same entry, the staff are praised as "super friendly," and the doctors and nurses are described as great. The diverging notes - cleanliness and maintenance issues on one hand, warmth and competency on the other - suggest that patient experience can swing dramatically within the same facility, perhaps depending on the specific unit, staff shifts, or even the patient's condition.

Other reviews spin a more consistently positive portrait of Centre Pointe once the immediate concerns are behind them. A patient describes staff as warm and welcoming, with on-site Physical Therapy and Speech Therapy offering a comfortable pathway to recovery. The facility's amenities, particularly the significant gym and the range of therapies (occupational, physical, speech, and skilled nursing), are highlighted as making a genuine difference in recovery. The menu is described as tasty, and the environment as serene, contributing to a sense that healing happens not just through medicine but through a holistic, supportive atmosphere. Individual caregivers are singled out for praise, including a therapist named Miss Jackie, whose smile and kindness are described as exceptional.

Another strand of the narrative elevates Centre Point as a place that can transform a caregiver's view of rehab. A reviewer who initially dreaded rehab ends up describing Centre Point as sparkling clean and meticulously maintained, with staff who take pride in maintaining a tidy environment and promptly removing trash. The therapists are depicted as the driving force behind progress, with a culture that emphasizes positivity and belief in each patient's ability to improve. This patient even extends their stay to continue building strength in preparation for future surgery, expressing confidence that the people there will help them "leave walking straight and tall."

Still, there are cautions threaded through the praise. One reviewer who labels the center as five-star publicly contrasts that with a personal sense that, in practice, it can feel more like a two-star facility. They recount experiences of cold food, weight loss, a bleeding ulcer, and a lack of timely baths - the kind of operational gaps that can erode trust and complicate recovery. The same reviewer concedes that the physical therapy program has strong value, but the overall experience leaves them wary about ever returning. Such conflicting voices remind readers that even highly capable medical teams can be undermined by logistics, communication gaps, and basic comfort issues.

Taken together, the reviews illustrate a broad spectrum of rehab experiences: from alarming concerns about theft, neglect, and unresponsive leadership to vivid testimonies of compassionate staff, well-coordinated therapy, and a healing environment. The strongest messages point to the importance of timely, respectful care, transparent communication, and a comprehensive therapy program that includes physical, occupational, and speech therapy, all delivered by teams that learn patients' names, cheer them on, and help them regain independence. They also underscore that family experience matters - how staff listen to concerns, how quickly problems are addressed, and how clean, navigable, and safe a facility feels to someone recovering from surgery or illness.

If you're weighing rehab options, these accounts offer a cautionary and hopeful blend. They suggest that you should probe not just for the existence of good therapists or nice rooms, but for reliable and empathetic day-to-day care: prompt attention to complaints, safeguards against loss or mistreatment of personal belongings, consistent staff presence, effective infection control, and a kitchen that supports recovery with nutritious meals. Tour, ask about pest control and housekeeping standards, review how the facility handles urgent medical concerns, and specifically inquire about how administration responds to family complaints. For some, Centre Point or Centre Pointe can become a beacon of effective rehabilitation, while for others the same name has been associated with frustrating delays and unsettling experiences. The common thread is that recovery is as much about the people delivering care as the protocols in place, and a patient's best chance often comes from a transparent, compassionate, and well-staffed environment.

Physicians

• Capital Health Plan (0.1 miles)
• Allergy & Asthma Diagnostic Treatment Center (0.1 miles)
• Webster Surgical Center (0.2 miles)
• TMS Patient Care (0.3 miles)
• Leonard S. Leichus (0.3 miles)
• Southern Vitreoretinal Associates (0.3 miles)
• Tallahassee Orthopedic Clinic Pain Management (0.3 miles)

Restaurants

• McDonald's (0.2 miles)
• Firehouse Subs (0.3 miles)
• CanopyRoad Cafe (0.4 miles)
• Las Brazas Mexican Grill (0.6 miles)
• Hardee's (0.8 miles)
• Jersey Mike's (1.3 miles)
• Chick-Fil-A (1.3 miles)

Hospitals

• Capital Medical Oncology Unit (0.5 miles)
• Tallahassee Medical Center (0.5 miles)
• Tallahassee Community Hospital (0.5 miles)
• DaVita (0.6 miles)
• Apalachee Center (0.8 miles)
• Tallahassee Memorial Hospital Women's Pavillion (1.7 miles)
• District 2 medical examiners office at TMH (1.8 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Drug Test Resources (1.1 miles)
• WellPack Pharmacy: Compounding & Wellness (1.1 miles)
• Walgreens (1.3 miles)
• Pharmacy Providers Service Corporation (1.7 miles)

Cafes

• Freshroots Kitchen (1.3 miles)