Heritage Health Care Ctr

Pros

• The staff were kind and helpful to the resident.
• They were patient with him and handled his care with care.
• Dr. Woods provided the necessary wound care supplies.
• The overall experience was great.
• The Haven is a great place for loved ones with dementia, and the CNAs are wonderful.
• Aviata is a great place with a positive learning environment for CNAs.
• The team is fantastic.
• There have been wonderful improvements in the quality of care; the staff are caring and the facility is clean.
• The director of patient experience expanded activities and handled complaints effectively.
• Demarcus is a great asset who ensures residents feel included in activities.
• Shalayze was friendly and helped visitors find their way around.
• Service with excellence is evident under the new management; the staff and nurses are great.
• The staff have been great for patients at this facility.

Cons

• They felt that patients were neglected.
• A housekeeper was seen in the hallway yelling and cussing at another worker, barefoot and acting like she might hit someone, yet was allowed to return to work.
• The facility was described as dirty and stinky of urine, implying cruel and inhumane conditions.
• The unit manager, Denise, was described as rude, unprofessional, and often seemed under the influence, with a suggestion she should be fired.
• The overall operation was labeled disgusting and deplorable, with claims of inadequate oversight from the administration and health authorities.
• There were reports of staffing shortages and poor upkeep: rooms not cleaned regularly, a very old building, and a small rehab area.
• Some staff were accused of disrespect and poor work ethics (e.g., LPN Sean and Monique), with calls for firings or removal of leadership.

Review

Across multiple accounts, the facility emerges as a place of real contrasts. Several reviewers remember a month-long stay for a family member where the staff appeared consistently kind, patient, and attentive. One visitor vividly recalls the care his father received, noting that the entire staff treated him well and that nurses would enter the room with a chipper, bright demeanor when taking care of his roommate, "Mr. Charlie." The same family noted how quickly Dr. Woods gathered and supplied the necessary bandages for wound care after his father's release, underscoring a generally positive impression of the medical team. In those notes, the experience is described as truly great, especially given the challenges of wound care and the emotional strain of watching a loved one. The tone throughout these pieces suggests that when care is focused and calm, the facility can feel like a secure, compassionate place.

Other reviews echo that sentiment but also reveal a gap between what is possible and what some families experience. One commenter laments, "If I can give it a 0 I would," signaling a sense that not every encounter lived up to the high standard they witnessed elsewhere. In a separate visit, a church friend's family was confronted by an alarming incident: a housekeeper in the hallway was yelling and cursing at a coworker, barefoot and seemingly ready to strike. The confrontation extended into the courtyard, and the reviewer was so unsettled by the display that they left the facility. They express deep concern that such behavior was allowed to return the next day, and they warn others about the impression it leaves on patients and families. The overarching message is that professionalism and a calm environment matter profoundly in a setting that serves vulnerable residents.

A significant portion of the reviews centers on specific staff members who were praised for their compassion and competence. Several names appear repeatedly as exemplars of good care: Pam, Rhonda, Marie, Darrius, Ben, Chris, Felicia, Patricia, and Angela among the daytime caregivers who ensured baths, feeding, and overall well-being. One account lauds a team that treated a mother with dignity and attentiveness - she was bathed daily, fed, calmed, and cared for with genuine concern. The reviewer even suggests that the CNA Angela should be recognized for the standard she set, noting the importance of tone and communication when interacting with residents. These detailed recognitions suggest a culture where, when staff prioritize patient-centered care, residents can feel seen, respected, and properly attended to.

In addition to these deeply personal tributes, several reviewers highlight ongoing improvements and the resilience of the facility's leadership in fostering a humane environment for residents. The Haven is described positively for its dementia care, with the CNA staff and the dedicated care area receiving high marks. A separate set of comments from families connected to Aviata at Tallahassee speak to a culture of hard work, safety, and genuine care. Support for therapy and rehabilitation shines through in praise for the physical therapy team, with specific shout-outs to Meago and Amanda for the impactful work they do. One visitor, expressing pride in a loved one's care, notes the learning environment for Certified Nursing Assistants and the opportunity for professional growth in the wake of a new leadership structure.

The narrative also includes broader remarks about leadership and ongoing community involvement. Several reviews laud the facility's director of patient experience, Demarcus, for his efforts to involve residents in activities and to ensure that events feel inclusive. The sense is that leadership has been making meaningful changes - expanding activity programming, supporting a more welcoming atmosphere, and facilitating better communication with families. A newer staff member, Shalayze, is highlighted for friendly assistance that helped visitors navigate the campus, reinforcing the idea that a welcoming front-line presence can set a positive tone for the whole visit. The sense conveyed here is that, with visible leadership commitment and an emphasis on engagement, the community is moving toward a more cohesive and supportive environment.

Yet discordant notes persist. One reviewer described a troubling sequence: a place described as poorly managed, with a hallway tone that suggested neglect and a facility-wide odor of urine on a particular day. The complaint extended beyond odor to questions about the cleanliness of rooms, the adequacy of staffing, and the overall upkeep of an older building that seemed outdated and not fully prepared for the needs of current residents. Another reviewer pointed to serious concerns about a specific staff member, noting that an LPN named Denise displayed rude behavior, appeared intoxicated, and seemed disengaged from patient care - an impression that understandably raised alarms about the quality of management and supervision. There were further concerns about routine tasks not being performed consistently - unannounced checks on residents, insufficient diaper changes, and delays in responding to call bells, all of which contribute to a perception of inconsistent standards and potential neglect.

Taken together, the reviews paint a complex portrait: compassionate, capable care from many individual aides, nurses, therapists, and family-facing staff; paired with serious concerns about some incidents of unprofessional conduct, inconsistent supervision, and environmental challenges. The positive stories emphasize warmth, attentiveness, and meaningful relationships built between staff and residents, often anchored by memorable individuals who went above and beyond. The negative experiences, meanwhile, highlight the risk that lapses in management, staff conduct, cleanliness, and response protocols can undermine trust and satisfaction for families who rely on the facility for their loved ones. The overall takeaway is a facility that can deliver exceptional, person-centered care in many situations, while also wrestling with critical issues that require sustained attention from leadership, staff, and regulators to ensure every resident receives respectful, timely, and dignified care every day.

This particular area of Tallahassee, Florida, is a highly convenient and accessible location for senior living. With a variety of physicians' offices, pharmacies, and hospitals within a short distance, residents can easily access healthcare services when needed. Additionally, there are several dining options nearby including Las Brazas Mexican Grill and CanopyRoad Cafe for those looking to enjoy a meal out. The proximity to CMX Cinemas Fallschase provides entertainment options, while parks like Tom Brown Park Playground offer opportunities for outdoor activities. Overall, this area offers a mix of amenities that cater to the needs and interests of seniors looking for a comfortable and well-equipped community to call home.

Physicians

• Dr Corpuz (0.2 miles)
• Elite Women’s Health (0.2 miles)
• Meridian Clinic (0.2 miles)
• Jolita Burns (0.2 miles)
• Capital City Surgical Center (0.2 miles)
• Tallahassee Oral & Maxillofacial Surgery (0.3 miles)
• Barrett R. Tolley, DDS (0.3 miles)

Restaurants

• Las Brazas Mexican Grill (0.3 miles)
• Hardee's (0.4 miles)
• Firehouse Subs (0.6 miles)
• McDonald's (0.6 miles)
• CanopyRoad Cafe (0.8 miles)
• Jersey Mike's (0.8 miles)
• Moe's Southwest Grill (0.8 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• WellPack Pharmacy: Compounding & Wellness (0.7 miles)
• Walgreens (1 miles)
• Drug Test Resources (1.5 miles)
• Pharmacy Providers Service Corporation (2.1 miles)

Hospitals

• Capital Medical Oncology Unit (0.3 miles)
• Tallahassee Community Hospital (0.3 miles)
• Tallahassee Medical Center (0.3 miles)
• DaVita (0.9 miles)
• Apalachee Center (1.2 miles)
• Tallahassee Memorial Hospital Women's Pavillion (2.2 miles)

Theaters

• CMX Cinemas Fallschase (1.2 miles)

Cafes

• Freshroots Kitchen (1.2 miles)
• Lucky Goat Coffee (1.9 miles)

Parks

• Tom Brown Park Playground (2 miles)