Centre Pointe Health And Rehab Center

Pros

• The main therapists at Centre Pointe Rehab were appreciated for their caring assistance and effectiveness during therapy sessions.
• The facility has seen improvements over the years, providing a more updated environment for patients.
• Private rooms offered patients a sense of privacy and comfort during their stay.
• Some meals received positive feedback, with a few enjoyable options mentioned by residents.
• Receptionists at the entrance were recognized for their patience and professionalism amid challenging circumstances.
• Several staff members were noted to be friendly and genuinely interested in helping residents throughout their care.

Cons

• The employees are rude and treat residents with little respect, often talking loudly and playing in the halls.
• There is a significant delay in response times when using the call button, leading to long waits for assistance.
• The nursing staff has inconsistencies in administering medication, sometimes giving too much or too little.
• Residents frequently wear the same clothes for days without proper assistance from staff.
• The food quality is poor, with complaints of it being awful or unappetizing.
• Housekeeping neglects cleanliness, as evidenced by uncleaned toilets in shared facilities.
• Communication from staff is lacking, leading to confusion about appointments and care procedures.
• Therapists make discouraging comments about patients' abilities to recover, impacting their morale negatively.
• There are issues with patient dignity and basic needs being neglected, such as inadequate toilet access.
• The discharge process is rushed and poorly communicated, causing distress for families trying to find alternative care solutions.

Review

The reviews of Centre Pointe Rehab paint a troubling picture of a facility that, according to multiple accounts, seems to prioritize efficiency over quality care for its residents. Many family members express deep concern regarding the staff’s demeanor, describing them as rude and disrespectful. Residents often report loud talking and playful behavior in the hallways, which detracts from a serene environment necessary for healing and recovery. The responsiveness of the staff is particularly concerning; while they encourage residents to use call buttons for assistance, reports suggest that help can take an unacceptably long time to arrive—often between two to four hours.

A recurring theme among reviewers is the inadequate personal care provided by the staff. One family member notes with distress that her mother was often seen wearing the same clothing for days on end—testament to a lack of attention or dignity afforded to those with advanced dementia. With memory issues affecting her mother’s ability to manage her clothing, this oversight speaks volumes about how much supervision and personal attention residents receive. Another reviewer’s experience echoes similar sentiments; upon discovering her mother in someone else’s pants, she began taking it upon herself to do laundry in an attempt to ensure cleanliness and proper attire for her loved one.

Food service at Centre Pointe also garnered criticism across various reviews. Residents reported that meals were not only unsatisfactory but sometimes barely edible. For individuals who rely on good nutrition during rehabilitation, poor food quality could significantly hinder recovery efforts. A patient recovering from surgery lamented that despite some meal options being acceptable, others fell short of even basic standards—citing missing condiments or improperly handled dietary requests as points of frustration.

Cleanliness and maintenance within the facility appear equally problematic. Family members observed that housekeeping did not consistently uphold expected hygiene standards; specifically noted were complaints about unclean restrooms awaiting their use. A general sense of institutional neglect permeates these experiences whereby caregivers seemed overwhelmed or insufficiently trained to handle basic needs effectively.

Communication—or lack thereof—also emerges as a significant issue within Centre Pointe Rehab. There were instances where vital information about discharge plans was poorly conveyed, leaving families scrambling without adequate notice or support when transitioning back home after treatment ended. Furthermore, patients' interactions with nursing staff often seemed superficial; however they appeared friendly when visitors were present, reports indicated their true demeanor differed considerably when alone with residents.

Unfortunately, there are alarming anecdotes surrounding patient care experiences as well. In one case, therapists made discouraging remarks that demotivated a patient post-heart surgery rather than encouraging progress—a stark contradiction to what should be supportive rehabilitation practices aimed at empowering patients during their recovery journeys. Moreover, emotional neglect surfaced when relatives witnessed patients in distressing states without timely intervention from nurses who should have been there for them.

As families search for appropriate facilities for their loved ones' rehabilitation needs, many conclude that Centre Pointe does not provide the level of care required for vulnerable populations such as those with cognitive impairments or undergoing serious medical recoveries. The amalgamation of negative experiences voiced across these reviews compels potential patients and their families to reconsider whether this establishment can meet essential healthcare standards needed for successful recovery and ongoing wellbeing.

Physicians

• Capital Health Plan (0.1 miles)
• Allergy & Asthma Diagnostic Treatment Center (0.1 miles)
• Webster Surgical Center (0.2 miles)
• TMS Patient Care (0.3 miles)
• Leonard S. Leichus (0.3 miles)
• Southern Vitreoretinal Associates (0.3 miles)
• Tallahassee Orthopedic Clinic Pain Management (0.3 miles)

Restaurants

• McDonald's (0.2 miles)
• Firehouse Subs (0.3 miles)
• CanopyRoad Cafe (0.4 miles)
• Las Brazas Mexican Grill (0.6 miles)
• Hardee's (0.8 miles)
• Jersey Mike's (1.3 miles)
• Chick-Fil-A (1.3 miles)

Hospitals

• Capital Medical Oncology Unit (0.5 miles)
• Tallahassee Medical Center (0.5 miles)
• Tallahassee Community Hospital (0.5 miles)
• DaVita (0.6 miles)
• Apalachee Center (0.8 miles)
• Tallahassee Memorial Hospital Women's Pavillion (1.7 miles)
• District 2 medical examiners office at TMH (1.8 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Drug Test Resources (1.1 miles)
• WellPack Pharmacy: Compounding & Wellness (1.1 miles)
• Walgreens (1.3 miles)
• Pharmacy Providers Service Corporation (1.7 miles)

Cafes

• Freshroots Kitchen (1.3 miles)