Consulate Health Care Of Tallahassee

Pros

• The therapists were absolutely wonderful and impressive.
• The care for the bedridden patients is good most of the time.
• The atmosphere is pleasant and the staff is respectful.
• Some of the caregivers are kind and treat patients with dignity.
• The facility has an attractive community.
• The ability to adjust the bed for wheelchair access was helpful.

Cons

• The facility has been described as dirty, mis-managed, and under-staffed.
• There have been numerous problems and miscommunications at the facility.
• Vital patient issues have been ignored by the staff.
• The facility is described as horrible and should be avoided at all costs.
• A resident's belongings went missing and there were concerns about personal information being compromised.
• The operator was rude and unhelpful when a family member called to speak with their relative at the facility.
• Injuries have gone unnoticed and unreported, while food is overcooked and patients spend most of their time watching TV.
• Staff members have been rude to patients and their families, with poor response times for assistance.
• Falls have not been treated appropriately and weight loss has occurred without proper communication from staff.
• The facility had multiple deficiencies during state visits, falling below standards.
• Some statements were paraphrased for clarity or brevity.

Review

Consulate Health Care of Tallahassee has received a barrage of negative reviews, with multiple reviewers cautioning others to avoid the facility at all costs. One individual shared a heartbreaking experience, revealing that their mother had passed away while in the care of this facility. They also criticized the staff, describing them as terrible.

Another reviewer painted a grim picture of Consulate Health Care, describing it as dirty, mismanaged, and infested with cockroaches. They also claimed that the facility has been consistently understaffed for years, leading to a high turnover rate among employees. Vital patient issues were allegedly ignored, creating an unsettling environment for residents and their families.

A former rehab patient expressed mixed feelings about their time at Consulate Health Care. While they found some aspects satisfactory, such as certain amenities like adjustable beds and engaging activities like trivia and bingo, they noted that the facility was understaffed and overworked. The quality of meals also appeared to decline towards the end of each month, implying budget constraints. However, they commended the therapists for their excellent work.

Yet another individual recounted how their stepfather's health deteriorated during his stay at Consulate Health Care. They claimed that he went from being mobile to completely bedridden within a short period and suffered from undisclosed mouth issues. Additionally, some personal belongings containing sensitive information were never returned to him.

Impressive customer service was not evident in one particular incident described by an out-of-state relative calling Consulate Health Care seeking to speak with their loved one. The operator was rude and unhelpful throughout the conversation. Despite requesting to speak with the nursing supervisor multiple times on hold for more than 45 minutes without any response or assistance.

A reviewer mentioned that although their bedridden husband receives adequate care most of the time at Consulate Health Care, there is room for improvement in terms of food quality. They voiced satisfaction with overall staff behavior but emphasized high staff turnover and a lack of engaging activities for patients.

A concerning review highlighted the disregard for patient safety and wellbeing at Consulate Health Care. The individual reported instances of verbal mistreatment, delayed response times to assist with toileting resulting in accidents and poor hygiene care, inadequately handled falls, significant weight loss over a short period, and communication issues with medical providers.

State inspection records indicated that Consulate Health Care had received 20 deficiencies during their last two visits, raising concerns about the facility's adherence to state standards. Although the atmosphere appeared pleasant and staff respectful, this information led one potential resident to reject the facility as an option.

Lastly, an intern who trained at Consulate Health Care expressed concern regarding severe understaffing. They mentioned witnessing a distressing incident where a patient with scabies was not properly identified or isolated until after they had provided care. Patients were seen in front of television screens for extended periods, indicating minimal engagement and activity. Despite acknowledging the staff's kindness and caring nature, the intern concluded that they would not recommend this facility to others.

In conclusion, multiple negative reviews of Consulate Health Care of Tallahassee highlight issues such as understaffing, mismanagement, neglect of patient needs, poor communication, unappetizing food quality, inadequate hygiene care, and overall subpar adherence to state standards. It is evident that these experiences have left a troubling impression on both residents and their families.

Physicians

• Radiology Associates of Tallahassee (0.1 miles)
• Women's Imaging Center (0.2 miles)
• Alfredo Nova (0.2 miles)
• Eastwood Medical Center (0.2 miles)
• Florida Cancer Specialists (0.2 miles)
• Spine And Wellness Center (0.2 miles)
• Hematology-Oncology Assoc (0.2 miles)

Cafes

• Freshroots Kitchen (0.3 miles)
• Panera Bread (1.2 miles)
• Lucky Goat Coffee (1.3 miles)
• Starbucks (1.8 miles)

Restaurants

• Zaxby's (0.8 miles)
• Ology Brewing Company (0.9 miles)
• Jersey Mike's (0.9 miles)
• Hardee's (1 miles)
• Moe's Southwest Grill (1 miles)
• Las Brazas Mexican Grill (1.1 miles)
• Firehouse Subs (1.2 miles)

Pharmacies

• Walgreens (0.8 miles)
• WellPack Pharmacy: Compounding & Wellness (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Stewart's Pharmacy (1.3 miles)
• Winn-Dixie (1.6 miles)
• CVS Pharmacy (1.8 miles)

Hospitals

• Tallahassee Memorial Hospital Women's Pavillion (1.1 miles)
• District 2 medical examiners office at TMH (1.2 miles)
• Capital Medical Oncology Unit (1.3 miles)
• Tallahassee Medical Center (1.3 miles)
• Tallahassee Community Hospital (1.3 miles)
• DaVita (1.7 miles)

Places of Worship

• Easthill Baptist Church (1.6 miles)