Ponce Therapy Care Center

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  • Interior

    A modern and inviting lobby area with stylish decor and warm lighting.

  • Building

    The Ponce: A charming entrance showcasing inviting architecture and landscaped surroundings.

  • Architecture

    A welcoming entrance to a modern building surrounded by lush greenery.

  • Landscaping

    The Ponce Therapy Care Center, established in 1999, features a welcoming exterior with lush greenery.

  • Entrance

    A welcoming entrance with palm trees and a clear blue sky.

  • Outdoor

    Welcome to The Ponce Therapeutic Center, a serene spot surrounded by nature.

  • Bathroom

    A well-maintained bathroom featuring a sink, mirror, and accessible handrail.

Ponce Therapy Care Center

1999 Old Moultrie Road, Saint Augustine, FL 32086

For more information about senior living options: (844) 490-3973

3.5 from 100 reviews
5 stars
53
4 stars
11
3 stars
1
2 stars
0
1 stars
35

Skilled Nursing Facility

Overall Review of Ponce Therapy Care Center

Pros

  • pro The staff are helpful and personable.
  • pro The nursing staff is top notch and the physical therapists are excellent.
  • pro The care provided is excellent and the meals are very good.
  • pro The physical therapy is outstanding.
  • pro The staff are consistently professional, helpful, and kind to residents.
  • pro The front office administration makes transitions easy and inspires confidence in the care.
  • pro The team is fantastic, with clear communication and compassionate care.
  • pro The rehab staff is excellent, with standout CNAs and nurses.
  • pro Yadi handles discharge planning superbly, helping families and patients go home safely.
  • pro The wound care is thorough and delivered with kindness.
  • pro The activities staff and therapists are caring and engaging, making residents feel valued.
  • pro The Ponce's overall care and atmosphere make families grateful and confident in placing a loved one there.

Cons

  • pro One reviewer stated the facility should be shut down after their sister's bed was left soaking for four hours and she could not breathe, with no one providing treatment.
  • pro A reviewer described the center as terrible and said they would be reporting it to Medicare.
  • pro A reviewer complained that the food could be more appetizing.

Review

The Ponce Rehab and Nursing Care Center in St. Augustine comes across in a chorus of notes that praise its people as much as its care. Across reviews, families repeatedly describe a staff that is not only capable but genuinely helpful and personable. Nursing is consistently labeled top notch, and the physical therapy program receives high marks for effectiveness and dedication. Even the meals, often the focus of post-acute care feedback, are described as good, adding to an overall impression of attentive, well-rounded care.

What stands out in these accounts is the sense that care at The Ponce is a team effort delivered with kindness and clear professionalism. Families highlight the coherence of care across departments and the integrity with which the staff approach transitions and ongoing needs. One reviewer notes the front office and administration make the experience of moving a loved one into the facility an easy and confident process, with particular appreciation for Rajji's kindness and for the platform that allows families to voice their experiences. Trinity at the front desk is specifically called out for her warmth toward residents and visitors, underscoring the facility-wide culture of respectful, person-centered service.

The breadth of praise touches many individuals by name, reflecting a culture where those who care for residents are recognized. On the CNAs and aides side, nurses like Nicole, Atiya, Imani, and Stephen are described as friendly and helpful, while Maria and Marianne are highlighted as dependable nurses who tend to a loved one regularly. The rehab team earns particular gratitude from families, with therapists such as Melissa, Ashley, Jessica, and Chris delivering therapy that patients feel genuinely helps them regain and maintain strength. Dr. Vishen is acknowledged not only for medical input but for helping to complete necessary forms efficiently, a key part of coordinating care with external requirements such as the VA. The admissions team, including Jadi, and the activity and support staff, including Tim and the wound care nurses, are singled out for their warmth and impact on daily life - whether it's ice cream sundaes, bingo and movement classes, or simple acts of care and connection.

Discharge planning and ongoing communication are repeatedly praised as standout strengths. Yadi, the Senior Social Services Director, is specifically named for handling discharge planning with care, ensuring families and residents have what they need to transition home safely and with less stress. Kim, the business manager, is recognized for guiding families with knowledge and resources, always keeping the resident's best interests at the center. Atyia's transparency and consistent communication give families confidence, and the whole team's commitment to respectful, dignified care is described as a standard rather than an exception. In addition to clinical care, the facility's coordinated approach includes quarterly updates that families can join remotely, reinforcing a sense of partnership in the resident's care journey.

Several reviews celebrate long-term, meaningful engagement with residents, not only in medical and therapeutic contexts but in daily life and special events. One family recounts Ruby's ten-month recovery after a severe stroke, praising therapy - nicknamed by some as Nickole, Lacey, Melissa, Gina, and Ksenia - for getting her back on her feet and enabling real progress with walker use. They highlight the joy of activities organized by Annette - the Activities Director - such as bingo, crafts, and a Mother's Day tea that brought smiles and a sense of community. The same account notes the sustained dedication of the entire care team, including the therapists, nursing staff, and even housekeeping and laundry teams, all of whom contributed to Ruby's healing and resilience. The reviewer also mentions Tim's leadership in activities, including a fond recollection of his warmth and his role in brightening residents' days.

Amid the many positive experiences, there are a few outlier voices that reflect serious concerns. One reviewer recounts an incident in which a patient's room was left soaking wet for hours and the patient, who has COPD, struggled to receive timely treatment, describing a night when response was delayed. Another reviewer conveys a stark warning, stating that the facility should be shut down, and a separate account says they would call Medicare to report problems. These testimonials represent significant dissatisfaction and concern about safety and responsiveness in specific moments, complicating the overall impression and reminding readers that experiences can vary and that vigilance is essential in any care setting.

Taken together, the stories paint a portrait of The Ponce Rehab and Nursing Care Center as a place where many residents and families experience professional, compassionate care delivered by a broad, cohesive team. The staff's devotion to dignified treatment, clear communication, and patient-centered planning stands out across departments - from nursing and therapy to admissions, social services, and administration. For many families, the center provides peace of mind, a reliable partner in care, and a sense that their loved ones are treated with respect, kindness, and practical support every day. Yet, as in any long-term care environment, there are moments that demand attention and improvement, underscoring the ongoing need for vigilance and accountability to ensure every resident receives the highest standard of care at all times.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Ponce Therapy Care Center is an assisted living community located in Saint Augustine, FL. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

The community features a beauty salon where residents can enjoy pampering services. Residents can also relax in their fully furnished accommodations with the option of cable or satellite TV. For convenience, Ponce Therapy Care Center provides community-operated transportation and transportation arrangements for non-medical purposes, including doctor's appointments.

Residents have access to various facilities within the community, such as a computer center, gaming room, fitness room, and small library. Outdoor space and gardens are also available for residents to enjoy nature. The dining room offers restaurant-style dining with special dietary restrictions catered to.

Care services provided include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is offered by trained staff members for resident safety. A mental wellness program is in place to address the emotional well-being of residents.

Ponce Therapy Care Center strives to keep residents engaged through scheduled daily activities, planned day trips, and resident-run activities. Fitness programs are also available to promote physical health and well-being.

The surrounding area offers several amenities in close proximity. There are five cafes, two parks, five pharmacies, 45 physicians, and 40 restaurants nearby for convenient access to various services. Additionally, there are two places of worship and one hospital nearby for spiritual support and medical needs.

Overall, Ponce Therapy Care Center provides a comfortable and caring environment with exceptional amenities and care services to meet the unique needs of each resident while ensuring their overall well-being.

Nearby Places of Interest

Physicians

  • Ted Brink & Associates Cobblestone (0.1 miles)
  • Billy Pitapong Vanasupa, DO (0.2 miles)
  • St Augustine Imaging Center (0.2 miles)
  • St Augustine Endoscopy Center (0.2 miles)
  • FM Medical- Michaels Scott, MD (0.2 miles)
  • Florida O & P Services (0.3 miles)
  • First Coast Hearing Clinic (0.3 miles)

Cafes

  • Kekes Breakfast Café (0.1 miles)
  • Panera Bread (0.2 miles)
  • The Kookaburra (2.2 miles)
  • Relampago Coffee Lab (2.2 miles)
  • Harbor View Cafe (2.3 miles)

Pharmacies

  • CVS Pharmacy (0.1 miles)
  • Rx-Mart Pharmacy (0.7 miles)
  • Winn-Dixie (1 miles)
  • Oldest Drugstore (2.4 miles)
  • Moultrie Pharmacy (2.7 miles)

Hospitals

  • St Augustine Surgery Center (0.1 miles)

Restaurants

  • Carrabba's Italian Grill (0.2 miles)
  • Cantina Louie (0.3 miles)
  • Wendy's (0.4 miles)
  • Chili's Grill & Bar (0.4 miles)
  • Taco Bell (0.4 miles)
  • Applebee's (0.4 miles)
  • Everything Bagel (0.5 miles)

Parks

  • Dr Robert B. Hayling Freedom Park (1.3 miles)
  • Maria Sanchez Lake (2 miles)

Places of Worship

  • Memorial Presbyterian Church (2.1 miles)
  • Mission of Nombre de Dios & La Leche Shrine (2.8 miles)

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