Ponce Therapy Care Center in Saint Augustine, FL

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  • Interior

    A modern and inviting lobby area with stylish decor and warm lighting.

  • Building

    The Ponce: A charming entrance showcasing inviting architecture and landscaped surroundings.

  • Architecture

    A welcoming entrance to a modern building surrounded by lush greenery.

  • Landscaping

    The Ponce Therapy Care Center, established in 1999, features a welcoming exterior with lush greenery.

  • Entrance

    A welcoming entrance with palm trees and a clear blue sky.

  • Outdoor

    Welcome to The Ponce Therapeutic Center, a serene spot surrounded by nature.

  • Bathroom

    A well-maintained bathroom featuring a sink, mirror, and accessible handrail.

Ponce Therapy Care Center in Saint Augustine, FL

Ponce Therapy Care Center is a nursing home community in Saint Augustine, FL.

Information last verified:

1999 Old Moultrie Road, Saint Augustine, FL 32086

For more information about senior living options: (866) 208-4318

3.5 from 112 reviews
5 stars
61
4 stars
12
3 stars
1
2 stars
0
1 stars
38

Overall Review of Ponce Therapy Care Center

common 18 reviews mention this

Staff warmth and responsiveness stand out

Residents and families frequently describe the staff as caring and attentive.

Across the reviews, people repeatedly point to staff who are friendly, helpful, and quick to respond to questions or concerns. Multiple residents’ families highlight nurses and aides who take time to listen and support everyday needs, and several mention that communication during a stay helped them feel more at ease. Even when reviews are negative overall, some still single out specific staff members as kind or competent in otherwise difficult situations.

differentiator 10 reviews mention this

Therapy support helps residents improve

Therapy staff are repeatedly credited with meaningful rehabilitation progress.

A recurring theme is strong physical and occupational therapy, with reviewers describing improvements in strength, mobility, and day-to-day function. Families also describe therapy as consistent and encouraging, and several mention successful discharge progress after rehabilitation. Some reviewers contrast this with problems elsewhere in care, but therapy is the one part that shows up as consistently positive in the feedback.

common 6 reviews mention this

Activities keep residents engaged

Residents are described as having engaging activities led by dedicated staff.

Many reviews mention planned activities that help residents stay social and involved, including arts-and-crafts-style events and group gatherings. Several specifically credit an activities coordinator and her team for energy, planning, and bringing residents together. Even amid complaints about other day-to-day issues, activities are sometimes referenced as a bright spot for residents’ engagement.

common 9 reviews mention this

Clean building is a frequent point

Multiple reviews highlight a clean, well-maintained facility environment.

Positive feedback often calls out the building as clean, well maintained, and free of unpleasant odors, and some describe it as one of the cleanest they’ve experienced. Others echo that rooms and housekeeping are important to their overall impression. There are also a few strongly worded negative comments that describe bad smells or hygiene concerns, but the cleanliness conversation appears often in both directions.

caveat 8 reviews mention this

Understaffing and communication concerns recur

Several reviews report breakdowns in staffing coverage and communication.

A sizable set of reviews raises concerns about staffing and responsiveness, describing missed care needs and delays when families needed help. Communication complaints show up as unanswered calls, difficulty reaching nurses, or limited updates, which reviewers say made it harder to advocate for their loved ones. Some reviews also mention serious medication or equipment issues, including oxygen-related problems, as examples of where care did not go as expected.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Ted Brink & Associates Cobblestone (0.1 miles)
  • Billy Pitapong Vanasupa, DO (0.2 miles)
  • St Augustine Imaging Center (0.2 miles)
  • St Augustine Endoscopy Center (0.2 miles)
  • FM Medical- Michaels Scott, MD (0.2 miles)
  • Florida O & P Services (0.3 miles)
  • First Coast Hearing Clinic (0.3 miles)

Cafes

  • Kekes Breakfast Café (0.1 miles)
  • Panera Bread (0.2 miles)
  • The Kookaburra (2.2 miles)
  • Relampago Coffee Lab (2.2 miles)
  • Harbor View Cafe (2.3 miles)

Pharmacies

  • CVS Pharmacy (0.1 miles)
  • Rx-Mart Pharmacy (0.7 miles)
  • Winn-Dixie (1 miles)
  • Oldest Drugstore (2.4 miles)
  • Moultrie Pharmacy (2.7 miles)

Hospitals

  • St Augustine Surgery Center (0.1 miles)

Restaurants

  • Carrabba's Italian Grill (0.2 miles)
  • Cantina Louie (0.3 miles)
  • Wendy's (0.4 miles)
  • Chili's Grill & Bar (0.4 miles)
  • Taco Bell (0.4 miles)
  • Applebee's (0.4 miles)
  • Everything Bagel (0.5 miles)

Parks

  • Dr Robert B. Hayling Freedom Park (1.3 miles)
  • Maria Sanchez Lake (2 miles)

Places of Worship

  • Memorial Presbyterian Church (2.1 miles)
  • Mission of Nombre de Dios & La Leche Shrine (2.8 miles)

Frequently Asked Questions

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