Ponce Therapy Care Center in Saint Augustine, FL
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Information last verified:
1999 Old Moultrie Road, Saint Augustine, FL 32086
For more information about senior living options: (844) 490-3973
The staff is helpful and personable. The nursing staff is top notch and the physical therapists are excellent. They receive excellent care and the meals are very good. The physical therapy is excellent. Every staff member encountered has been professional, helpful, and kind to residents. Front desk staff and administration make transitions easy and instill confidence in care. The Rehab staff is excellent; therapists and CNAs are friendly and helpful. The wound care is thorough and handled with kindness; nurses are attentive and skilled. The Activities Director is incredibly caring and plans engaging activities for residents. The facility is clean and well maintained.
The facility is severely understaffed, and CNAs are accused of avoiding work while administration focuses on the bottom line. Infection is rampant, and bedbound residents suffer the most. The food is not nutritious and tastes bad, and beverages aren’t available, leading to dehydration concerns. Some staff are rude and unresponsive, and management neglects to address concerns or apologize. There have been serious safety and equipment issues, such as oxygen tanks not being delivered on discharge and backboard-related injuries. The call system is unreliable, and staff frequently do not answer calls or return messages. The environment is described as dirty, hot, loud, chaotic, with a urine smell. Multiple reviewers urge others not to send loved ones there, citing neglect and poor communication.The Ponce Therapy Care Center in Saint Augustine is best suited for families seeking a rehabilitation-focused environment where experienced therapy teams and genuinely compassionate daily care drive outcomes. It shines for residents recovering from surgery, strokes, or acute illnesses who need aggressive physical, occupational, and speech therapy, paired with a team that communicates with families and attends to personal dignity. It is less ideal for those who require specialized memory-care programming, constant one-on-one supervision, or rock-solid, consistently incident-free administration, because several accounts note staffing gaps, communication lapses, and management challenges that can influence day-to-day safety and responsiveness.
The strongest, most reliably positive signals here come from the therapy and nursing teams. The rehabilitation program is repeatedly praised as top-tier, with therapists who push recovery and deliver practical, visible progress. Nursing and CNA staff are frequently described as caring, attentive, and responsive to residents’ needs, even under pressure. Wound care is highlighted as thorough, and discharge planning, led by personnel like Yadi and the discharge-focused staff, often helps families navigate transitions home with clarity. The atmosphere in many units feels cohesive, with administrative and front-desk teams also earning gratitude for respectful, resourceful assistance.
Yet the downsides are equally persistent in the feedback. A substantial portion of reviews paints a picture of understaffing, uneven morale, and communications that fail to meet families’ expectations. Families report missed calls, delayed or inconsistent medication administration, and disjointed updates about a resident’s condition. There are repeated concerns about safety and basic comfort, ranging from delayed assistance and equipment gaps to questions about bed safety and the cleanliness of environments, paired with critiques of management responsiveness. In some cases, residents’ quality-of-life signals such as food variety and environmental upkeep are described as variable, underscoring that what happens in therapy rooms may not always translate to the overall daily experience.
Weighing the positives against the negatives, the key therapy and care strengths can offset some risks for families whose priority is strong rehabilitation and human-centered care. When those therapies are delivering measurable gains, and when communication lines are kept open by a proactive team, the facility feels less like a breakneck institution and more like a focused recovery partner. However, the price of admission for memory-care or high-acuity needs is higher here, given recurring concerns about staffing consistency, timely responses, and care-plan follow-through. For residents who rely on predictable, around-the-clock attention, or for families who must count on steady, transparent updates and a consistently high level of safety oversight, these questions understandably give pause.
Families considering alternatives should weigh whether memory-care supports, continuous supervision, and rock-solid administrative accountability are non-negotiable. If a loved one requires steady, always-available nursing leadership, or if there is a history of wandering, behavioral challenges, or complex medication regimens that demand immediate, predictable responses, it may be prudent to explore other local facilities with a longer track record of flawless communication and uninterrupted staffing. The Ponce’s strong therapy reputation can still be a compelling draw for rehab-focused stays, but not at the expense of guaranteed daily reliability and safety.
Practical due diligence will determine whether this center fits. Prospective families should request recent state survey results and track records of any regulatory actions, arrange tours at various times to observe therapy and nursing coverage in real-time, and speak directly with discharge planners, social services, and front-line staff about typical day-to-day workflows. Ask pointed questions about staff-to-resident ratios, incident history, call-bell responsiveness, and the facility’s plans to address any recurring concerns. In the end, The Ponce Therapy Care Center is a strong contender for recovery-driven care, backed by a compassionate team and proven therapy outcomes; it becomes a strategic choice for families who can navigate its administrative rhythms and keep a vigilant eye on ongoing quality and safety. For others, especially those prioritizing long-term memory care, safety consistency, and uninterrupted communication, exploring alternatives may be the wiser path.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ponce Therapy Care Center is an assisted living community located in Saint Augustine, FL. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community features a beauty salon where residents can enjoy pampering services. Residents can also relax in their fully furnished accommodations with the option of cable or satellite TV. For convenience, Ponce Therapy Care Center provides community-operated transportation and transportation arrangements for non-medical purposes, including doctor's appointments.
Residents have access to various facilities within the community, such as a computer center, gaming room, fitness room, and small library. Outdoor space and gardens are also available for residents to enjoy nature. The dining room offers restaurant-style dining with special dietary restrictions catered to.
Care services provided include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is offered by trained staff members for resident safety. A mental wellness program is in place to address the emotional well-being of residents.
Ponce Therapy Care Center strives to keep residents engaged through scheduled daily activities, planned day trips, and resident-run activities. Fitness programs are also available to promote physical health and well-being.
The surrounding area offers several amenities in close proximity. There are five cafes, two parks, five pharmacies, 45 physicians, and 40 restaurants nearby for convenient access to various services. Additionally, there are two places of worship and one hospital nearby for spiritual support and medical needs.
Overall, Ponce Therapy Care Center provides a comfortable and caring environment with exceptional amenities and care services to meet the unique needs of each resident while ensuring their overall well-being.
Ponce Therapy Care Center is located at 1999 Old Moultrie Road, Saint Augustine, FL 32086 in St. Johns County, Florida
Ponce Therapy Care Center on seniors.fyi includes 7 photos including images showing architecture, landscaping, building, entrance, interior, outdoor, trees, exterior, and more.
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