The Palms Nursing & Rehab/ AKA Emerald Healthcare & Oasis Rehab

Pros

• The facility is very nice, clean, and serves its purpose well in helping patients regain strength.
• The physical therapy team is excellent, providing consistent sessions and showing genuine care for patient progress.
• Staff members are described as friendly, welcoming, and attentive to the needs of patients.
• The dining experience has been positively noted, with some meals being particularly enjoyable.
• Many residents received good nursing care and found the rooms pleasant and spacious.
• Overall experiences have been satisfactory for those needing minimal care, with recommendations given to others seeking rehabilitation services.

Cons

• The facility is generally poor in terms of rehab services, and personnel interactions are spotty at best.
• The nursing staff was terrible and very rude, making patients feel like they were bothering them when asking for help.
• There were significant delays in responding to patient needs, with instances of patients waiting over 45 minutes for assistance.
• A patient sustained a serious foot ulcer due to neglect, as staff failed to check her feet regularly despite her being diabetic.
• The lack of available doctors and clear communication from staff contributed to feelings of frustration and neglect among family members.
• Despite some lovely staff members, the overall care was uncaring and unprofessional, leading to a negative experience for patients and their families.
• Activities were minimal, with little engagement beyond basic care; entertainment options like karaoke were rare.
• Several reviewers mentioned a general feeling of isolation and lack of proper attention or personalized care for their loved ones.

Review

Emerald Health Care Center has garnered a wide spectrum of reviews, reflecting both commendable services and significant shortcomings. This rehabilitation facility appears to have great potential, with numerous patients and their families praising its clean environment, friendly staff, and effective physical therapy. Many reviewers expressed satisfaction with their interactions with the physical and occupational therapists, noting that they were knowledgeable, encouraging, and genuinely invested in their patients’ progress. For instance, several individuals mentioned the excellent quality of therapy sessions—often highlighting how the therapists challenged them appropriately while providing valuable education on recovery needs.

Despite these positive aspects, a recurring theme throughout various testimonials is the noticeable lack of nursing staff during critical hours. Multiple accounts highlighted issues related to inadequate attention from nurses and aides at times when patient assistance was most needed. One reviewer recounted a distressing experience where they waited for 45 minutes for help after alerting staff about another patient who was in clear need of assistance. Such incidents raise concerns about the adequacy of staffing levels and training provided to meet the varying needs of patients—especially those requiring extensive personal care and attention.

The food service at Emerald Health Care Center has also drawn mixed feedback. While some guests noted that meals were generally acceptable or good—with specific praises for items like grilled cheese—the majority expressed dissatisfaction with meal temperatures and variety. Instances of cold meals served consistently were reported alongside complaints about disorganized dining routines that left some residents confused regarding medication schedules as well as dining options. For many residents who depend on proper nutrition for recovery, such shortcomings can significantly impact their overall experience at the facility.

Isolation emerged as another key concern for several reviewers who noted that limited dining space led to residents eating in their rooms instead of enjoying communal meals in a dining room setting—a move that could contribute negatively to mental well-being during recovery phases. Stories reflected how this isolation exacerbated feelings among more socially inclined older adults who thrived on connections with peers but found themselves confined due to operational constraints within the facility.

Additionally, there are stark contrasts between individual experiences; some families reported exemplary care while others faced unacceptable medical mishaps or unresponsive staff members. A few described scenarios where essential medical checks—like foot examinations for diabetic patients—were neglected entirely until family intervention occurred. These alarming accounts underscore an urgent need for structured oversight regarding basic health assessments within the facility's nursing protocols.

On an overarching note, while certain aspects such as cleanliness and efficient discharge processes received favorable mentions—as did particular caregivers whose dedication was evident—it remains clear that serious improvements are crucial within Emerald Health Care Center’s approach toward nursing staff management. The disparity in care quality points toward systemic issues requiring immediate attention if they wish to fulfill their commitment towards rehabilitative excellence responsibly—and ensure future patients feel both safe and respected during their stay in what is ultimately meant to be a supportive healing environment.

This part of Port Saint Lucie, Florida offers a convenient location with easy access to essential healthcare services such as physicians, pharmacies, and hospitals all within close proximity. The area also provides a variety of dining options including familiar chain restaurants like Taco Bell, Denny's, and Applebee's. For recreation, there are parks nearby such as Lyngate Park and the Savannas Preserve State Park for outdoor activities. Transportation options are available with Budget Rent A Car for those looking to explore the surrounding area. Overall, this neighborhood provides a mix of amenities that cater to the needs of seniors looking for a comfortable and accessible living environment.

Physicians

• Florida Community Health Centers (0.4 miles)
• Gastroenterology Specialist of The Treasure Coast (0.5 miles)
• Ngo Benjamin MD Ngo, Benjamin MD (0.5 miles)
• Martin Family Care (0.5 miles)
• Treasure Coast Family Care (0.5 miles)
• Florida Orthopaedic Specialists (0.6 miles)
• Martin Memorial Medical Center (0.6 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• ReMed Pharmacy (0.6 miles)
• St Lucie Pharmacy (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Health Mart Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.4 miles)

Hospitals

• Surgical Center of Treasure Coast (0.6 miles)
• HealthSouth Corporation (0.6 miles)
• Louran Builders (4 miles)
• Martin Memorial Health Systems (5.5 miles)

Restaurants

• Taco Bell (0.6 miles)
• Side Door Brewing Company (0.9 miles)
• Denny's (1.4 miles)
• Pizza Hut (1.7 miles)
• Applebee's (1.8 miles)
• Burger King (2.3 miles)
• McDonald's (2.3 miles)

Parks

• Lyngate Park (1.1 miles)
• Savannas Preserve State Park (1.5 miles)
• Charles E. Ray Park (5.5 miles)

Transportation

• Budget Rent A Car (1.3 miles)

Cafes

• Starbucks (3.6 miles)
• Starbucks (4.6 miles)
• The Googan Coffee Shop (5.2 miles)

Theaters

• Regal Treasure Coast Mall (4.2 miles)