Rosewood Manor in Pensacola, FL

Pros

• The facility is easy to find, clean, and the staff are very friendly and helpful.
• There is security in place for getting in and out.
• Checking in by kiosk is convenient.
• The staff treat relatives with great care and compassion.
• Excellent patient care.
• The staff are pleasant, helpful, and professional.
• The facility is well maintained, clean, and smells wonderful.
• The front desk and all staff members are polite and professional.
• The nurses and social workers have consistently gone above and beyond to provide care.
• The administration supports families in navigating Medicaid issues.
• The care team provides updates via phone, FaceTime, and Zoom to families.
• The facility provides great care for the elderly and those in need.
• The staff create a warm and welcoming environment for residents and families.

Cons

• The facility was filthy, with dirty floors and a strong urine smell.
• It was described as jail-like and more like a prison for the elderly.
• The staff were rude, unprofessional, and disrespectful toward patients.
• The place was poorly kept and appeared unsafe enough to warrant investigation.
• There were water bugs and cockroaches, with pervasive smells of feces and urine.
• Personal items such as phones and dentures were lost or stolen by the facility.
• The care was negligent or harmful, including reports of violent treatment and preventable complications like UTIs.
• There were widespread complaints about insufficient staff, poor communication, and unresponsiveness.

Review

Rosewood Manor in Pensacola is best suited for families that prize genuine warmth, staff accessibility, and a resident-centered atmosphere above all else. When personal connections with nurses, aides, and front-desk teams carry the day, this community can feel like a supportive neighborhood where residents are treated with kindness and respect. The presence of hospice-friendly care, visible compassion from caregivers, and a generally welcoming environment are meaningful strengths for those who value relational care over pristine visuals or razor-thin margins for medical specialization. However, for families needing consistently pristine conditions, rigorous rehab protocols, or flawless communication, alternatives deserve serious consideration.

On the plus side, multiple accounts highlight a consistent, friendly staff and convenient entry processes. Visitors repeatedly point to helpful front-desk personnel, clear guidance about daily routines, and nurses who convey care with patience and empathy. In several reviews, families express gratitude for staff who go the extra mile to explain conditions, coordinate with hospice, and provide a comforting presence during difficult transitions. The communal feel - neighbors, church connections, and a sense of belonging - also resonates with families seeking a welcoming, low-stress setting where a loved one can feel cared for as a person first.

That said, the most serious red flags cluster around cleanliness, maintenance, and staffing reliability. A substantial portion of reviews describe filthier conditions, foul odors, and room conditions that feel cramped or prison-like. Reports of pests, lingering smells, and inadequate attention to basic hygiene coexist with accusations of delayed showers, insufficient medical oversight, and inconsistent access to doctors or therapists. There are also repeated reminders of difficult or unresponsive communication, gaps in scheduling or timely admissions, and troubling anecdotes about patient neglect. These elements collectively undercut the sense of safety and dignity that families rely on in choosing a care setting.

The key pros - compassionate staff, accessible administration, and a neighborhood feel - do not fully offset the most impactful cons. When a facility's cleanliness and basic comfort are in question, the emotional comfort of knowing caretakers are kind becomes harder to leverage into a trustworthy care plan. The advantage of being able to visit easily and interact directly with a familiar team is valuable, but it loses power if essential operations (cleanliness, timely care, responsive communication) falter repeatedly. For residents who require intensive rehab, clear medical oversight, or stringent infection control, these gaps are especially consequential.

For decision makers, the path is clear: visit with a critical eye toward operations as much as personality. Observe how staff respond during peak times, test the responsiveness of the front desk, and verify that housekeeping and maintenance duties meet basic standards on multiple days and at different times. Ask pointed questions about rehab programming, doctor access, and the process for addressing concerns or escalations. Check the billing and Medicaid processes up front, request a tour of rooms, and speak with current families about their satisfaction with both care and communication. If the answers lean toward slow responsiveness or unresolved cleanliness issues, alternatives should be pursued.

In the end, Rosewood Manor offers a compelling case for those who measure value by human connection and compassionate staffing over showroom condition or uniform rehab sophistication. Its strongest advocates praise the warmth and dedication of caregivers and a welcoming, church-informed culture that can ease the burden for families during difficult transitions. Yet the frequent, serious complaints about cleanliness, safety, and administrative reliability cannot be ignored. For families weighing options in Pensacola, Rosewood should be part of the short list only if a loved one can thrive in a setting where personal attention remains strong but organizational reliability and environmental standards require vigilant monitoring and ongoing quality checks. Consider other communities that consistently demonstrate clean, well-staffed environments with equally strong care rapport if those attributes are non-negotiable.

Physicians

• Escambia County Health Department (0.1 miles)
• Dr virtusio (0.5 miles)
• Dr Hennigan (0.9 miles)
• Patrick Francis Reilly (0.9 miles)
• Reilly Jr, Patrick Dr - Gastroenterology Associates of Pensacola PA (0.9 miles)
• Gastroenterology Associates Baptist Division (0.9 miles)
• Pace Boulevard Family Practice (1.2 miles)

Restaurants

• Wendy's (0.3 miles)
• Whataburger (0.4 miles)
• McDonald's (0.5 miles)
• Saigon Oriental Market & Deli (1.8 miles)
• McDonald's (2.1 miles)
• Checkers (2.2 miles)
• Whataburger (2.3 miles)

Hospitals

• Baptist Emergency Trauma Center (1 miles)
• Childrens Hospital Medical Center (1 miles)
• Baptist Health Care Lab (1.4 miles)
• Pet/Ct Imaging Center of Northwest Florida (2.5 miles)
• Sacred Heart Hospital Icu, Pensacola, Florida (2.5 miles)
• Sacred Heart Adult Intensive Care (2.5 miles)
• Scared Heart Surgery Waiting Room 3rd Floor (2.5 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• Drug Shop (1.7 miles)
• Walgreens (2 miles)
• Winn-Dixie (2.3 miles)
• Walgreens (2.7 miles)

Places of Worship

• Gateway Church of Christ (1.8 miles)
• Cathedral of the Sacred Heart (1.9 miles)

Theaters

• 4180 Amc Bayou 15 (2.2 miles)

Cafes

• Starbucks (2.3 miles)
• Fosko Coffee Barre (2.4 miles)
• Starbucks (2.4 miles)
• Starbucks (2.5 miles)