Commons At Orlando Lutheran Towers

Pros

• The staff at Commons at Orlando Lutheran Towers is described as compassionate, experienced, and friendly, treating residents with respect, kindness, and dignity.
• Many reviewers appreciate the cleanliness of the facility and note that it is well-maintained.
• The facility offers enjoyable activities like Bingo and church services, which contribute to residents' happiness.
• Specific staff members, such as Mrs. Ramona and Mrs. Cathy, received high praise for their support and assistance.
• Some families reported being satisfied with the overall care their loved ones received, mentioning attentive staff and good communication regarding their well-being.
• A reviewer noted that their mother was happy at the facility, highlighting that she enjoyed her time there despite some complaints about food quality.

Cons

• The staff at Lutheran Towers appeared unhappy and rude, with no one smiling or willing to answer questions.
• Prescription medications went missing after someone entered a resident's room without permission, and the staff claimed ignorance about the situation.
• Communication from administration in Assisted Living and Rehab was poor, leading to frustration over lost furniture during the moving process.
• The quality of food was criticized as bland and unappetizing, with cold cuts being served frequently.
• There were concerns about inadequate care for residents, including long waits for bathroom assistance and under-staffing issues.
• A diabetic patient received inappropriate treats like candies on Father’s Day and experienced poor treatment related to skin irritations.
• Emergency situations led to neglect, such as a resident developing cellulitis and a urinary infection without proper communication from staff regarding discharge.
• Common areas were reported as unclean, with vomit and fecal matter left unattended for hours before being cleaned up.
• Residents often experienced theft problems within the facility, raising security concerns among families.

Review

The reviews of the Commons at Orlando Lutheran Towers present a complex and multifaceted picture of the facility, revealing a range of experiences that vary dramatically among residents and their families. Many reviewers express dissatisfaction rooted in feelings of neglect, poor communication, and inadequate care, which paints a stark contrast to those who report positive interactions with certain staff members. The overwhelming sentiment is that while some individuals found value in specific employees or services, the overall management and administration left much to be desired.

Several reviewers voiced concerns over the demeanor and professionalism of the staff. Descriptions of unresponsive personnel and unpleasant attitudes were frequent. One reviewer noted feeling unwelcome due to the lack of smiles or even basic assistance when inquiries were made. Another echoed this sentiment, disclosing a distressing incident where personal medications went missing during their stay, leading to significant frustration. Many felt that despite high fees—amounting to tens of thousands for just a few months—the quality of service did not meet their expectations.

Complications surrounding communication were a recurrent theme. Families often felt left in the dark regarding their loved ones’ health statuses and discharge plans. One reviewer lamented being uninformed about their grandfather's condition until two days post-discharge after he experienced serious health issues like cellulitis and a urinary infection. This level of negligence instilled fear and distrust among families who expected timely updates on critical matters regarding their relatives' well-being.

Food quality emerged as another area where many residents expressed disappointment; dining experiences were characterized by bland meals lacking variety or flavor, with some noting issues such as cold cuts served in less than appetizing manners. While one resident appreciated the pleasant aesthetic of the dining room, it was insufficient to combat dissatisfaction with meal options served daily—a crucial factor for individuals spending extended periods at senior living facilities.

On a more positive note, there were testimonials praising specific staff members for their compassionate care, highlighting names like Mrs. Ramona and Ms. Cathy as standout employees who made deep impressions on families by providing exceptional support during difficult times. These comments suggest that although systemic issues existed within the organization, individual staff members could shine through despite overarching inadequacies in training or staffing levels.

Senior rehabilitation services also came under scrutiny; several reviews indicated an apparent shortage of physical therapy resources leading patients to seek additional private caregivers due to inadequate support from nursing staff during recovery periods following medical events like strokes or falls. Concerns about timely assistance were evident when residents required help for basic needs but encountered delays exacerbated by understaffing—a critical issue given that many clients had mobility challenges or other complex health conditions.

In summary, while there are pockets of positive feedback related to individual caretakers within Lutheran Towers’ Commons program, they are overshadowed by widespread grievances focused on systemic failures in staffing levels, communication breakdowns between administration and families, dietary limitations impacting satisfaction, and cases where patient safety appeared compromised due to neglectful oversight or poor planning upon discharge conversations. Potential residents should approach with caution; diligent research into alternative facilities may yield better outcomes for those seeking comprehensive elder care solutions tailored to meet both physical needs and emotional well-being.

Parks

• Lake Eola Park (0.3 miles)
• Blue Jacket Park (3.1 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.6 miles)
• Walgreens (1.9 miles)
• Winn-Dixie (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.7 miles)

Restaurants

• Gringos Locos (0.4 miles)
• The Thirsty Topher (1.7 miles)
• McDonald's (1.8 miles)
• Chipotle Mexican Grill (1.9 miles)
• Florida Hospital Welch Cafeteria (2.4 miles)
• McDonald's (3.7 miles)
• Sixty Vines (3.9 miles)

Hospitals

• Orlando Health Medical Pavilon (0.7 miles)
• Orlando Regional Medical Center (1.1 miles)
• Florida Hospital Ginsburg Tower (2.3 miles)
• Florida Hospital Womens Center (2.4 miles)
• Florida Hospital- South Campus (2.4 miles)
• Florida Hospital (2.5 miles)
• FH Engineering Services (2.5 miles)

Transportation

• Lynx Central Station (0.7 miles)
• Fox Rent A Car Orlando (5.7 miles)
• Lyft Parking Lot (7.2 miles)

Physicians

• Orlando Health Heart Institute (0.9 miles)
• Colon & Rectal Clinic of Orlando (1 miles)
• Orlando Immunology Center (1.9 miles)
• Bliss Healthcare Services (2 miles)
• Diabetes and Endocrine Center of Orlando (2.3 miles)
• Florida Hospital Medical Plaza (2.4 miles)
• Primary Care Specialists (2.7 miles)

Cafes

• Lineage Coffee Roasting (1 miles)
• The Glass Knife (3.9 miles)
• Starbucks (4.8 miles)
• Voodoo Doughnut (7.2 miles)

Theaters

• Regal Winter Park Village & RPX (4.3 miles)
• EPIC Theatres at Lee Vista (6.6 miles)

Places of Worship

• ISCF Masjid Al Rahman (5.6 miles)