HomeWell Care Services of Orlando

Pros

• The service is easy to set up, and the nurses are on time and very helpful.
• HomeWell Care Services is a good agency to work with; they are understanding, easy to work with, and have great communication.
• They are the best private duty agency, with dedicated and wonderful staff who go above and beyond to care for patients.
• HomeWell Care Services provides wonderful personal care for loved ones, with meticulous caregiver matching.
• The owners are available, responsive, and caring, and clients have the highest regard for them and their employees.
• They are amazing with clients’ families, patient and kind, and highly recommended.
• Martin and his team are easy to work with; the caregivers alleviate daily stress and help families stay at home.
• The aides arrive on time, are compassionate and professional, and are reliable.
• Sole, Roberta, Martin, and Terri are trusted, caring professionals who go the extra mile.
• HomeWell goes above and beyond, prioritizing individual needs and delivering exceptional services.
• They are 100% committed to providing the best service to patients.
• Clients describe HomeWell as trustworthy and caring; they consistently have positive experiences and would recommend.

Cons

• The company wouldn’t provide the client’s W-2s despite repeated requests.
• The process felt like a game of callbacks with no resolution.
• Janet was unresponsive and blamed the client for something they didn’t do, refusing to provide proof.
• Alexis claimed to be waiting on a response from the owner and offered no real assistance.
• The reviewer was told to call back next week with no actual help.
• A caregiver would clock in and not show up, indicating unreliability.
• Terry was rude and treated the reviewer as if they were fabricating claims.
• The reviewer had to become their father's caregiver while also working full time, showing lack of support and unclear benefits.

Review

HomeWell Care Services of Orlando is best suited for families who want their loved ones to remain at home with a highly personalized, hands-on care team and a leadership group that actively manages caregiver matching and scheduling. This agency excels when families value stable, compassionate caregivers and a proactive, accessible management presence. It is particularly well suited for seniors who require regular assistance with daily activities, medication reminders, and transitional support after hospitalization, as evidenced by numerous accounts of caregivers arriving on time and going above and beyond to keep clients comfortable and engaged. For families juggling complex schedules or seeking a flawless payroll process, however, a candid assessment is warranted: there are notable caveats that may lead some to consider alternative providers or to enter with a clearly defined plan for oversight.

The strongest pros center on reliability and relationship-building. Easy setup and punctual caregivers are repeatedly highlighted, with clients praising how quickly care can be arranged and how consistently aides arrive ready to help. The agency’s strength in caregiver matching stands out: interviews are described as meticulous, and families report that caregivers align well with the care recipient’s needs and personality. This match quality translates into meaningful care experiences where clients feel seen and supported rather than merely assisted. Across many testimonies, the staff, led by a responsive ownership team, demonstrates dedication, frequently going “above and beyond” to tailor care to individual routines, preferences, and medical requirements. The result is a level of continuity and comfort that makes in-home living not just possible, but genuinely sustainable.

The care team’s impact is underscored by vivid, long-running positive outcomes. Families recount that loved ones stay in familiar surroundings while receiving thorough support with meals, medication, hygiene, and daily activities, which significantly reduces caregiver-related stress for relatives. The agency’s leadership is repeatedly described as accessible and hands-on, with owners willing to engage directly to answer questions, adjust plans, and ensure services stay aligned with evolving needs. Reports of hospital-to-home transitions being managed smoothly, and of caregivers being willing to extend coverage during challenging times, reinforce the sense that this is a reliable partner for complex caregiving scenarios. In several cases, particular caregivers, named individuals like Roberta, Sole, and Allison, are singled out for their competence and compassionate approach, reinforcing the impression that high-quality, individualized care is the norm here.

Yet, no service runs perfectly for every family. A minority of reviews cites operational hiccups that deserve serious consideration. One account describes a frustrating delay in obtaining W-2s and difficulties communicating with payroll or ownership, casting doubt on administrative efficiency and responsiveness. Another review voices concern about caregiver reliability and schedule gaps, noting that some shifts were not covered as expected and that interactions with the owner could feel less respectful than desired. Taken together, these outliers suggest that while the core caregiving is exceptional, there is a potential risk of friction around payroll processes and scheduling reliability. For families with very tight timelines, strict payment expectations, or a preference for a perfectly predictable schedule, these issues merit careful pre-engagement scrutiny and a clear, written escalation plan.

The key to weighing these factors lies in balancing delivery of high-quality, person-centered care against the potential administrative bumps. When the care team is operating at peak, the pros far outweigh the cons: dependable, well-matched caregivers who demonstrate real empathy; leaders who stay close to client needs; and a structure that supports 24/7 problem-solving and flexible staffing to handle emergencies or changing health conditions. The overwhelming majority of testimonials point to genuine peace of mind for families and a retained sense of dignity and autonomy for the care recipient. In practical terms, this translates into fewer hospitalizations, greater mood stability for many seniors, and a fuller ability for family members to participate in daily life rather than constant caregiving coordination.

For families deciding whether HomeWell is the right fit, the recommendation is clear with caveats. This agency is an excellent choice for those who want to stay at home, rely on steady caregiver relationships, and appreciate a leadership team that will personally intervene when plans need adjustment. Pros offset cons most of the time when one arrives with realistic expectations: expect excellent caregiver continuity, expert matching, and responsive management, but verify administrative processes up front. Prospective clients should request a named care coordinator, confirm back-up caregiver coverage for every shift, and secure a written understanding of scheduling and payroll communications before starting. Conduct a thorough intake conversation, review recent client references, and ask pointed questions about how the agency handles late-payroll issues, caregiver no-shows, and weekend coverage. If these conditions are satisfied, HomeWell’s demonstrated dedication to compassionate, individualized in-home care makes it a compelling, practical choice for keeping a beloved family member safely at home.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• Winn-Dixie (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.8 miles)

Restaurants

• Gringos Locos (0.4 miles)
• The Thirsty Topher (1.8 miles)
• McDonald's (1.9 miles)
• Chipotle Mexican Grill (2 miles)
• Florida Hospital Welch Cafeteria (2.6 miles)
• McDonald's (3.8 miles)
• Sixty Vines (4.1 miles)

Parks

• Lake Eola Park (0.4 miles)
• Blue Jacket Park (3.3 miles)

Hospitals

• Orlando Health Medical Pavilon (0.5 miles)
• Orlando Regional Medical Center (0.9 miles)
• Florida Hospital Ginsburg Tower (2.5 miles)
• Florida Hospital Womens Center (2.5 miles)
• Florida Hospital- South Campus (2.6 miles)
• Florida Hospital (2.6 miles)
• FH Engineering Services (2.6 miles)

Physicians

• Orlando Health Heart Institute (0.8 miles)
• Colon & Rectal Clinic of Orlando (0.9 miles)
• Bliss Healthcare Services (2 miles)
• Orlando Immunology Center (2.1 miles)
• Diabetes and Endocrine Center of Orlando (2.4 miles)
• Florida Hospital Medical Plaza (2.5 miles)
• Primary Care Specialists (2.5 miles)

Transportation

• Lynx Central Station (0.8 miles)
• Fox Rent A Car Orlando (5.7 miles)
• Lyft Parking Lot (7.1 miles)

Cafes

• Lineage Coffee Roasting (1.2 miles)
• The Glass Knife (4 miles)
• Starbucks (4.6 miles)
• Voodoo Doughnut (7.1 miles)

Theaters

• Regal Winter Park Village & RPX (4.5 miles)
• EPIC Theatres at Lee Vista (6.6 miles)

Places of Worship

• ISCF Masjid Al Rahman (5.7 miles)