HomeWell Care Services of Orlando

Pros

• HomeWell Care Services is a good agency to work with, known for understanding, easy collaboration, and great communication.
• The staff at HomeWell Care Services are dedicated and wonderful, going above and beyond to ensure meaningful care.
• HomeWell Care Services provides meticulous caregiver matching, with responsive and caring owners.
• The agency has been amazing with families, delivering patient, kind, and caring service.
• Martin is easy to work with and actively involved with staff and clients.
• The caregivers consistently provide thorough personal care, including meals, medications, and hygiene.
• HomeWell Care Services is highly recommended for reliable and compassionate home care.
• The agency and its caregivers are trusted and consistently praised for quality and dependability.
• The team prioritizes individual needs and delivers exceptional service.
• The staff is friendly, flexible, and responsive, giving families peace of mind.

Cons

• They felt HomeWell Services was not worth the headache due to unreliable care and shifting staff.
• They described the first caregiver as inattentive/unprofessional, with the caregiver appearing "in the clouds" and sleeping while the patient needed care.
• They reported a caregiver clocking in and then not showing up for the end of the shift.
• They claimed the owner, Terry, was rude and treated their concerns as fabrications.
• They alleged that the reviews on the site are fake and mandated by caregivers during orientation.

Review

HomeWell Care Services is consistently described by families and clients as a compassionate, reliable, and responsive partner in in-home care. Across numerous experiences, the agency is praised for understanding each client's unique needs, maintaining excellent communication, and being willing to go the extra mile to support both the patient and the family. Multiple families note that HomeWell's approach begins with careful interviewing and caregiver matching, ensuring that both the person receiving care and their personality are well-suited to the caregivers who come into their home. This emphasis on individualized placement is repeatedly highlighted as a key strength.

Caregivers affiliated with HomeWell are frequently described as dedicated, patient, and genuinely caring. Clients speak of staff who "go above and beyond" to make care meaningful, not just routine tasks, and who create relationships built on respect and kindness. Several reviews mention that there hasn't been a single complaint about their caregivers, only praise for the compassionate manner in which care is delivered. Families emphasize that caregivers are thorough with daily tasks - ensuring proper nutrition, timely medicine administration, personal care, and safety - while also engaging with clients in a way that preserves dignity and comfort. The consistency of quality is a common thread, with many noting the reliability and warmth of the caregivers as a defining feature.

The testimonials also reflect HomeWell's capacity to support long-term, in-home care successfully. One family has relied on HomeWell for over three years, praising the company for meticulous caregiver matching to suit a loved one's needs and personality. Another family describes a multi-month engagement that transitioned into ongoing daily care with two caregivers, providing six-hour blocks six days a week. The arrangement's stability gave them peace of mind and allowed their parents to remain safely at home, illustrating how HomeWell can sustain complex, ongoing support with a personal touch. The ability for families to have direct access to leadership - for updates, questions, and concerns - is repeatedly highlighted as a reassuring feature.

In Orlando, as in other locations, HomeWell's approach to initiating care is praised for its thoroughness and accessibility. The initial assessments conducted at the hospital or upon a loved one's transition home set the stage for well-coordinated care as patients return home. Staff such as Roberta and Martin are mentioned as pivotal in shaping the care plan, with Roberta's nursing background and Martin's leadership being cited as key factors in the reliability and compassion demonstrated throughout care. Families report that caregivers arrive on time, behave with professionalism, and provide a level of support that expands beyond basic tasks to emotionally support both patients and their families during difficult times.

There is also a strong sense among many reviewers that HomeWell is highly responsive to changing needs. When situations become more intensive - such as a loved one's health deteriorating or a shift to 24/7 care - the agency's staff and leadership are described as flexible and proactive. One testimonial recounts how a hospital stay and a worsening condition led to continuous caregiving around the clock, with the agency's team scrambling to ensure sufficient coverage and managing scheduling with care and efficiency. The impression is one of a partner who steadies the family through transitions, keeping lines of communication open and ensuring that care plans adapt to evolving needs.

Despite the overwhelmingly positive feedback, one review presents a markedly different experience. The reviewer describes a highly frustrating sequence of events, including inconsistent caregiver attendance, perplexing issues with scheduling, and a perception of rude treatment when addressing concerns with the owner. The reviewer also questions the credibility of online reviews and expresses serious dissatisfaction with the level of support received, ultimately deciding to seek a different company. This single negative account stands in stark contrast to the numerous positive stories and highlights the importance of each family conducting their own due diligence and communicating clearly with HomeWell to set expectations and ensure alignment.

Overall, the collective voice about HomeWell Care Services is one of trust, care, and reliability. Families speak of a team that prioritizes the client's well-being, demonstrates genuine compassion, and works to maintain the dignity and comfort of loved ones at home. The leadership and frontline staff - names like Martin, Terri/Teri, Roberta, Sole, and Allison - are repeatedly referenced as embodiments of the agency's values: accessibility, empathy, professional integrity, and a patient-centered approach. The result is a robust sense of reassurance for families seeking in-home care who want not only skilled assistance but also a partner who treats their loved ones with kindness and respect.

In sum, HomeWell Care Services is described as an agency that frequently exceeds expectations by aligning experienced, considerate caregivers with clients' personal lives and health needs. Families report smoother transitions, reliable scheduling, and caregivers who become trusted members of the care team. The experience of keeping loved ones at home - often with a sense of normalcy and routine restored - appears to be a recurring benefit, supported by clear communication, flexible staffing, and compassionate, hands-on care. While one negative review reminds readers that experiences can vary, the prevailing sentiment across the majority of accounts is that HomeWell Care Services delivers meaningful, dependable, and empathetic home care that families value and gladly recommend.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• Winn-Dixie (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.8 miles)

Restaurants

• Gringos Locos (0.4 miles)
• The Thirsty Topher (1.8 miles)
• McDonald's (1.9 miles)
• Chipotle Mexican Grill (2 miles)
• Florida Hospital Welch Cafeteria (2.6 miles)
• McDonald's (3.8 miles)
• Sixty Vines (4.1 miles)

Parks

• Lake Eola Park (0.4 miles)
• Blue Jacket Park (3.3 miles)

Hospitals

• Orlando Health Medical Pavilon (0.5 miles)
• Orlando Regional Medical Center (0.9 miles)
• Florida Hospital Ginsburg Tower (2.5 miles)
• Florida Hospital Womens Center (2.5 miles)
• Florida Hospital- South Campus (2.6 miles)
• Florida Hospital (2.6 miles)
• FH Engineering Services (2.6 miles)

Physicians

• Orlando Health Heart Institute (0.8 miles)
• Colon & Rectal Clinic of Orlando (0.9 miles)
• Bliss Healthcare Services (2 miles)
• Orlando Immunology Center (2.1 miles)
• Diabetes and Endocrine Center of Orlando (2.4 miles)
• Florida Hospital Medical Plaza (2.5 miles)
• Primary Care Specialists (2.5 miles)

Transportation

• Lynx Central Station (0.8 miles)
• Fox Rent A Car Orlando (5.7 miles)
• Lyft Parking Lot (7.1 miles)

Cafes

• Lineage Coffee Roasting (1.2 miles)
• The Glass Knife (4 miles)
• Starbucks (4.6 miles)
• Voodoo Doughnut (7.1 miles)

Theaters

• Regal Winter Park Village & RPX (4.5 miles)
• EPIC Theatres at Lee Vista (6.6 miles)

Places of Worship

• ISCF Masjid Al Rahman (5.7 miles)