HomeWell Care Services of Orlando

Pros

• HomeWell Care Services is an understanding, easy-to-work-with agency with great communication and a readiness to help throughout the job process.
• They are the best private duty agency, with dedicated and wonderful staff who go above and beyond to make care meaningful.
• HomeWell Care is meticulous in interviewing and matching caregivers to a loved one's needs and personality.
• The owners are available, responsive, and caring, earning high regard from families.
• They are patient, kind, and compassionate, helping families navigate care needs with ease.
• The caregivers are reliable, on time, and professional, providing thorough support with feeding, medications, and personal care.
• HomeWell goes above and beyond, delivering personalized service with dedication and compassion for clients.
• Families consistently report positive experiences and strong trust in HomeWell Care Services.

Cons

• They believe Homewell is not worth the headache and would give zero stars.
• They had to endure multiple caregivers, with the first arriving unwell or distracted and the second not showing up for the shift.
• They describe a caregiver sleeping on the job and other caregivers failing to provide needed care.
• They found the owner, Terry, to be rude and accusatory, suggesting the reviewer was fabricating issues.
• They are actively seeking a new company and advise others to keep looking.
• They allege that the reviews on the site are fake and mandated by caregivers during orientation.

Review

This agency is best suited for families seeking deeply personalized, in-home private-duty care to keep a loved one at home long-term. It works well for seniors who need help with daily activities, basic medical support (med reminders, monitoring, and coordination), meal preparation, mobility assistance, and companionship, while wanting a care plan that can scale as needs change. The leadership emphasizes hands-on involvement and a thoughtful caregiver-matching process, which matters when trust, compatibility, and continuity are top priorities. For families pressing into complex or evolving care needs, this approach provides a stable footing and a partnership that feels accountable rather than transactional.

Those weighing alternatives should consider the risk of inconsistent day-to-day coverage and uneven communication. A minority of reviews describe episodes of caregiver turnover and scheduling gaps, along with a perception that the owner's responsiveness can wane under pressure. If a client requires flawless daily reliability, a guaranteed 24/7 schedule without variations, or a more rigid, policy-driven process, exploring other agencies may be prudent. For families with high sensitivity to the variability that can accompany privately booked aides, it pays to benchmark multiple providers and clarify escalation paths before committing.

The core strengths here lie in the ability to tailor care closely to the person and to recruit caregivers who truly fit the individual's needs and personality. Several reviews praise meticulous screening, ongoing oversight, and caregivers who "go above and beyond" to deliver meaningful, person-centered care. That focus on compatibility translates into fewer mismatches, more comfort for the elder, and less stress for family members. The result is a level of peace of mind that many traditional agencies struggle to offer, especially for families navigating medical transitions, post-hospital recovery, or end-of-life care.

Equally important is the dependable leadership and the hands-on involvement of the owners and senior staff. The agency is repeatedly described as accessible, responsive, and deeply committed to doing right by clients. Instances of hospital-to-home planning, on-call availability, and proactive problem-solving underscore a philosophy of reliability: when a crisis arises or schedules shift, confident coordination follows. The presence of experienced professionals - such as nurses with decades in the field - helps ensure that the care plan remains medically sound while still honoring the person's preferences and routines.

However, vigilance is warranted because no organization is immune to the friction that can accompany private home care. The one explicit negative review highlights genuine concerns about caregiver reliability, supervision, and a difficult interaction with the owner during a tense period. Such feedback matters: it signals the necessity of setting crystal-clear expectations, securing a written care and scheduling plan, and establishing robust backup arrangements. Prospective clients should insist on a concrete matching process, explicit coverage guarantees, and a clear escalation protocol to prevent small hiccups from becoming destabilizing crises.

In sum, for families prioritizing compassionate, customized in-home care with visible leadership and a strong emphasis on fit, HomeWell Care Services Orlando stands as a well-qualified partner. The positives - professional, caring staff; careful caregiver matching; and responsive ownership - often translate into meaningful benefits for both the elder and the caregiving family. The caveat is sunlight and shadows: ensure expectations, schedules, and contingency plans are documented from the outset, and compare a few agencies to confirm that reliability aligns with the desired level of daily consistency. When aligned, the path to keeping a loved one safely in their own home becomes clearer and more attainable.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• Winn-Dixie (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.8 miles)

Restaurants

• Gringos Locos (0.4 miles)
• The Thirsty Topher (1.8 miles)
• McDonald's (1.9 miles)
• Chipotle Mexican Grill (2 miles)
• Florida Hospital Welch Cafeteria (2.6 miles)
• McDonald's (3.8 miles)
• Sixty Vines (4.1 miles)

Parks

• Lake Eola Park (0.4 miles)
• Blue Jacket Park (3.3 miles)

Hospitals

• Orlando Health Medical Pavilon (0.5 miles)
• Orlando Regional Medical Center (0.9 miles)
• Florida Hospital Ginsburg Tower (2.5 miles)
• Florida Hospital Womens Center (2.5 miles)
• Florida Hospital- South Campus (2.6 miles)
• Florida Hospital (2.6 miles)
• FH Engineering Services (2.6 miles)

Physicians

• Orlando Health Heart Institute (0.8 miles)
• Colon & Rectal Clinic of Orlando (0.9 miles)
• Bliss Healthcare Services (2 miles)
• Orlando Immunology Center (2.1 miles)
• Diabetes and Endocrine Center of Orlando (2.4 miles)
• Florida Hospital Medical Plaza (2.5 miles)
• Primary Care Specialists (2.5 miles)

Transportation

• Lynx Central Station (0.8 miles)
• Fox Rent A Car Orlando (5.7 miles)
• Lyft Parking Lot (7.1 miles)

Cafes

• Lineage Coffee Roasting (1.2 miles)
• The Glass Knife (4 miles)
• Starbucks (4.6 miles)
• Voodoo Doughnut (7.1 miles)

Theaters

• Regal Winter Park Village & RPX (4.5 miles)
• EPIC Theatres at Lee Vista (6.6 miles)

Places of Worship

• ISCF Masjid Al Rahman (5.7 miles)