221 Park Place Boulevard, Kissimmee, FL 34741
For more information about senior living options: (844) 490-3973
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The Terrace of Kissimmee is described as a great facility with kind, attentive staff and clean premises. The therapists and nurses are praised for taking good care and helping residents in rehab and recovery. The social services team is commended for listening to questions and providing prompt, resident-focused answers. Families express gratitude for the care provided to their loved ones, even during challenging times and across distance. Valerie, the front desk receptionist, is repeatedly described as welcoming and genuinely caring, making visitors feel at home. The on-site dialysis option is noted as a valuable convenience, reducing the need for frequent transport. Staff are recognized for their hard work and dedication to resident comfort, even when resources are limited. Compassionate, patient-centered care and supportive communication are highlighted by relatives.
The receptionist Leslie was described as annoyed and rude when questioned by a caller. The facility's staff were labeled as horrible and unhelpful in attitude. The Social Worker was said not to return calls or provide requested information. There were reports that residents went days without showers and that CNAs were rude and exhausted. Items, including food, were reported missing, with some alleging staff bonuses tied to cost-cutting. Reviewers warned others not to place loved ones there, calling it the worst facility. There are claims of death or severe harm due to neglect, missed medications, and inadequate care. The website for visitors was criticized as outdated. Some reviews claimed the administration prioritizes money over residents' well-being.The collection of reviews about The Terrace of Kissimmee paints a picture of a facility that elicits strong and divergent experiences from families. Across these accounts, some families describe deeply concerned and grateful experiences, while others recount frustration, perceived neglect, and troubling interactions with staff. Taken together, the voices reveal a facility that has moments of genuine care and competence but also places where families feel unheard or disrespected, and where important information and support appear to be inconsistently available.
Several reviews express profound concern about customer service and communication, especially when questions are asked over the phone. One reviewer describes a receptionist named Leslie as annoyed and rude, suggesting that if the phone experience is this negative, the in-person service could be worse. Such comments imply a pattern of frustration for families trying to obtain basic information or guidance, raising questions about how staff handle inquiries and whether residents' families feel respected and heard during stressful times.
Care coordination and discharge planning appear to be significant pain points in multiple accounts. A reviewer recounts being told a discharge would occur on a Saturday, only to face confusion and a lack of timely information from the social worker. The same reviewer notes that a loved one needed IV antibiotics daily and that the overall process around coordinating care and communicating updates was unacceptable. The sentiment conveyed is that questions are necessary for family members who are trying to support a loved one, yet those questions are met with resistance or slow replies, leaving families anxious about their loved ones' well-being and treatment plans.
Amid the negative experiences, the reviews also highlight episodes of care that were valued. One family reflects positively on the Terrace of Kissimmee several years ago, stating that the facility provided amazing service and management for a relative in 2012?2013. They contrast that past experience with the present, noting that the current situation for another relative under a more recent admission felt wholly different. Another review praises the on-site dialysis capability, which allowed a patient to avoid difficult translations to other sites multiple times a week, and describes the staff as working hard to make the resident's remaining years comfortable. This reviewer also emphasizes the Medicaid context, acknowledging that while it is not a private-pay facility, the staff's efforts to accommodate dietary needs and provide practical support - such as delivering or bringing in food when necessary - were meaningful.
In a mix of observations, some reviewers commend specific teams and individuals for responsiveness and compassion. The social services team receives particular praise for listening carefully, providing quick answers, and prioritizing the resident's best interests. There are stories of staff guiding families through complex emotional terrain during difficult times, including end-of-life decisions, and one grateful relative notes that the staff helped them navigate transitions with compassion and patience. In several paragraphs, families describe gratitude toward caregivers who took the time to explain options, coordinate with hospice providers, and maintain open channels of communication even when staff were short-staffed.
There are also strong admonitions from families who view the facility as dangerous or negligent. A handful of reviews use stark language - calling the place the worst facility they've encountered, accusing staff of rudeness and attitudinal problems, and alleging that patients are not fed adequately and do not receive appropriate medications or physical therapy. Some accounts claim items go missing, and there are accusations about food quality and the wrong incentives in the kitchen. One family went so far as to condemn the entire operation and urged others not to place loved ones there, while another lamented the lack of empathy and the need for a facility overhaul. These comments reflect a deep fear and disappointment about patient safety, dignity, and consistent, trustworthy care.
Despite the conflicting narratives, a recurring thread is the importance of interpersonal warmth and reliable, proactive communication. Several positive remarks center on staff who greet visitors warmly, make families feel welcome, and demonstrate genuine care for residents. In particular, weekend staff at the front desk - Valerie - receive frequent praise for being welcoming, kind, and a source of comfort for families and residents alike. When visitors describe Valerie as an "absolute treasure" who makes people feel seen and valued, it underscores how a single compassionate caregiver can leave a lasting, positive impression even in facilities with mixed reviews.
Overall, the reviews depict a spectrum of experiences at The Terrace of Kissimmee. On one end are stories of compassionate social services, patient advocates, and hands-on staff who strive to accommodate dietary needs, coordinate complex medical care, and support families who live far away. On the other end are accounts of communication gaps, perceived indifference, and concerns about safety and basic daily care. The common call across many reviews is for improved communication, accountability, and consistency in care - especially for residents who rely on the facility for medical needs, rehabilitation, and long-term support. For families evaluating this facility, the narratives suggest paying careful attention to how staff handle questions, discharge planning, and ongoing updates, while also recognizing that there are dedicated team members who can make a meaningful difference in a resident's day-to-day experience.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Orlando International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Terrace Of Kissimmee is an assisted living community located in the vibrant city of Kissimmee, FL. Our community offers a wide range of amenities and care services to ensure that our residents have everything they need to live a comfortable and fulfilling life.
Our residents can enjoy the convenience of having a beauty salon on-site, where they can pamper themselves and enhance their self-care routine. They can also unwind and relax in front of their favorite shows with our cable or satellite TV service.
Transportation is made easy with our community-operated transportation service, which can take residents to various destinations such as shopping centers, recreational facilities, and more. For those who prefer staying connected in the digital world, we have a computer center equipped with Wi-Fi/high-speed internet access.
Dining at Terrace Of Kissimmee is a delightful experience as residents can savor delicious meals in our elegant dining room with restaurant-style service. Our talented chefs cater to special dietary restrictions, ensuring that everyone's nutritional needs are met.
Staying physically active is important for overall well-being, which is why we offer a fitness room for residents to engage in exercise programs that suit their needs. For those who love gaming or reading, our gaming room and small library provide ample opportunities for entertainment.
Our move-in coordination service makes transitioning into our community seamless and hassle-free. Residents will feel right at home as all apartments are fully furnished with private bathrooms and kitchenettes for added convenience. Housekeeping services are available to maintain cleanliness and tidiness.
We prioritize the health of our residents by offering 24-hour call system and supervision for peace of mind. Our dedicated staff provides assistance with daily activities such as bathing, dressing, and transfers. Medication management ensures that medications are taken timely and accurately.
Mental wellness is also prioritized through our mental wellness program that promotes emotional well-being among residents. The wellness center offers additional support for maintaining overall health.
Nearby, there are numerous amenities that our residents can explore, including cafes, pharmacies, physicians' offices, restaurants, and theaters. Our community also arranges transportation to doctors' appointments for added convenience.
At Terrace Of Kissimmee, we strive to create a welcoming and engaging environment for our residents. With concierge services, planned day trips, resident-run activities, and scheduled daily activities, there is always something exciting happening for everyone to enjoy. Come and experience the comfort and care that Terrace Of Kissimmee has to offer.
Terrace Of Kissimmee is located at 221 Park Place Boulevard, Kissimmee, FL 34741 in Osceola County, Florida
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