Terrace of Kissimee

Pros

• The staff at the Palm at Park Place was described as wonderful, providing excellent care and quick responses to requests.
• The physical therapy received at the Palm was noted as exactly what was needed for recovery after knee replacement.
• The Palms in Kissimmee was appreciated for its cleanliness and professional environment.
• The staff at The Palms were kind enough to show visitors around and provided helpful literature about their services.
• Food quality at the Palm at Park Place received positive remarks for flavor, even though there were some dietary considerations.

Cons

• The staff at Terrace of Kissimmee is overworked, leading to poor quality of care for patients.
• Residents are frequently left in their wheelchairs for hours without assistance or basic hygiene care.
• Personal items belonging to residents often go missing, indicating a lack of proper management and oversight.
• The facility has a persistent unpleasant smell due to inadequate sanitation practices.
• Patients are heavily medicated without proper monitoring or consideration for their well-being.
• There is visible neglect towards residents, resulting in serious health issues such as infections and severe wounds.
• Communication from the administration is dismissive, showing a lack of concern for family feedback or complaints.
• The food provided is subpar and does not meet dietary needs adequately.
• Activities and engagement opportunities for residents are minimal, leading to a lack of stimulation and interaction.

Review

The experiences shared by families regarding their loved ones' stays at the Terrace of Kissimmee paint a deeply troubling picture of neglect and inadequate care. Multiple reviewers express their outrage and distress over the conditions in which their family members were kept, highlighting significant issues that not only reflect poorly on the facility but raise serious concerns about the well-being of its residents. The overwhelming consensus is that this place does not meet even the most basic standards for patient care.

One reviewer recounts their mother’s experience over two years, labeling it as “the worst 2 years of my life.” They describe a disturbing environment where staff members are overworked to the point that quality of care suffers dramatically. The reviewer notes an unbearable odor permeating the halls, indicative of poor hygiene practices. Their mother was frequently left in her wheelchair for hours without proper attention to personal hygiene, resulting in clothes stained with urine and feces, despite regular visits from family who would try to clean her belongings. This lack of responsiveness from administration further fueled their frustration; it seemed as though complaints fell on deaf ears, leading to an atmosphere devoid of accountability or genuine concern for patient welfare.

Another account reinforces these sentiments through a heart-wrenching narrative involving a father who faced severe neglect during his two-month stay. Families reported instances where they found him unkempt and uncleaned from bodily waste, prompting them to demand immediate assistance just to maintain basic dignity. His condition worsened when he contracted COVID-19 while under their care—a concerning development that could have been prevented with better monitoring and standard protocols. Ultimately, this negligence culminated in his hospitalization after developing sepsis and a stage 4 pressure wound—an ailment usually preventable with proper care—which drastically affected his health and led him into intensive medical intervention.

The ordeal emphasizes how systemic deficiencies within the facility can lead to disastrous outcomes for residents who rely on consistent and compassionate care. One grieving family member made it clear: allowing such wounds to progress unchecked represents gross negligence on behalf of The Terrace staff. They held the facility responsible for their loved one's health decline, asserting that caregivers failed fundamentally in providing basic needs and adequate oversight.

In stark contrast, another review discusses experiences at a different facility—the Palm at Park Place—where positive feedback is abundant regarding cleanliness, staff professionalism, and overall patient satisfaction. Here, patients received timely assistance with medications and enjoyed satisfactory meals despite minor dietary concerns. Such contrasting experiences highlight just how crucial attentive caregiving environments are for rehabilitation centers tasked with caring for vulnerable populations.

Yet another reviewer commented on noticeable shortcomings at The Palms in Kissimmee due to its small size leading to limited resources and staffing challenges. Although they appreciated cleanliness and professionalism during their visit, they noted reservations about staffing levels affecting care quality when compared against larger facilities capable of offering broader support services.

Overall, these accounts serve as dire warnings for anyone considering long-term or rehabilitative care at the Terrace of Kissimmee—or similar facilities committing to lower standards than what should be expected in patient-centered environments. Anguished families reminiscently share harrowing tales that underscore profound issues needing immediate rectification from management so they can avoid more heartbreakingly unnecessary situations down the line in nursing homes across communities everywhere.

This area of Kissimmee, Florida, offers a convenient and diverse range of amenities for seniors looking to relocate. With multiple pharmacies, physicians' offices, and healthcare facilities within close proximity, residents can easily access medical care and prescription services. Additionally, there are various dining options including fast food chains like McDonald's and more upscale choices like Culver's and Chick-Fil-A. For those who enjoy coffee or a light bite to eat, Starbucks and Panera Bread cafes are also nearby. Transportation options include the Tupperware Sunrail Station for easy access to public transit. The neighborhood also boasts entertainment options such as Regal The Loop & RPX theater, providing opportunities for leisure activities. Overall, this area provides a balance of convenience, healthcare access, dining choices, transportation options, and entertainment venues that can cater to the needs and preferences of seniors considering senior living in Kissimmee.

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Ritemed Pharmacy (1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.4 miles)

Physicians

• Advanced Diagnostic Group (1 miles)
• Osceola Neurohealth Surgical Associates (1 miles)
• Osceola Regional Medical Center (1 miles)
• Orlando Pediatrics (1.1 miles)
• DaVita Kissimmee Dialysis (1.2 miles)
• Hunter's Creek Medical Associates (2.3 miles)
• Florida Department of Health, Osceola County Health Department, Kissimmee Health Center (2.5 miles)

Restaurants

• Culver's (1.9 miles)
• Florida Bakery (2 miles)
• Chick-Fil-A (2.2 miles)
• McDonald's (2.2 miles)
• McDonald's (3.5 miles)
• Miller's Orlando Ale House - Hunter's Creek (3.9 miles)
• McDonald's (3.9 miles)

Cafes

• Starbucks (1.9 miles)
• Panera Bread (2.3 miles)
• Starbucks (3.7 miles)
• Starbucks (3.8 miles)
• Starbucks (7.2 miles)
• Panera Bread (7.2 miles)
• Starbucks (7.3 miles)

Transportation

• Tupperware Sunrail Station (2.3 miles)
• SunRail Poinciana Station (6.1 miles)
• Disney Springs Bus Stop (7.7 miles)

Theaters

• Regal The Loop & RPX (2.4 miles)
• AMC DINE-IN Disney Springs 24 (7.8 miles)

Parks

• Meadow Creek Park (5.2 miles)
• North Village Park (7.2 miles)

Places of Worship

• St Thomas Aquinas Catholic Church (7.3 miles)