Terrace of Kissimee in Kissimmee, FL

Pros

• The Terrace of Kissimmee is described as a great facility with kind, attentive staff and a clean, up-to-date environment.
• Amanda Highberger is praised for being exceedingly diligent and helpful in coordinating care.
• The facility provided superb service and compassionate care, with staff who understand and respond to family needs.
• The nurses, medical staff, and therapists are described as fantastic.
• Families are grateful for timely updates and staff responsiveness during their loved ones' care.
• The Terrace of Kissimmee has earned praise as a five-star facility and a high-quality place for rehabilitation.

Cons

• The receptionist Leslie was annoyed with questions and replied rudely over the phone.
• The reviewer says the service is horrible and fears the in-person care would be worse.
• The social worker does not get back to provide information requested.
• CNAs are described as rude and cruel, and the staff look exhausted with no nurses available.
• This facility is the worst, with horrible staff attitudes and unanswered questions.
• The administration is accused of caring more about money than the patients.
• A patient died due to neglect and lack of 24-hour care.
• Stage 4 pressure wounds developed due to neglect and incompetence.
• Food is described as cold, mushy, and unappetizing.
• Call lights are not answered promptly and medications are not given as prescribed.
• Personal belongings are lost or not returned promptly.

Review

Terrace of Kissimmee is best suited for families pursuing Medicaid-based rehabilitation or long-term care where on-site access to dialysis and a coordinated care approach are prioritized. The facility often attracts residents who need structured rehab, therapy services, and medical oversight without paying private-pay rates. The strongest advocates for this community tend to be those who can actively participate in care planning, engage with social services, and maintain regular site visits to monitor progress. For these families, the on-site resources and the chance for timely rehabilitation can be meaningful, provided a vigilant, hands-on approach is maintained.

Those who may want to consider alternatives will want to weigh several red flags that recur across many reviews. Families seeking consistently high-touch daily care, unquestioned responsiveness to call bells, and rigorous infection control should look elsewhere. Prospective residents who require dependable nutrition, meticulous medication management, and prompt physical therapy may find the reports of delays, missing items, and variable staff performance unacceptable. In short, Terrace of Kissimmee can meet affordability-driven needs, but not reliably meet expectations for compassionate, fail-safe care.

On the upside, several threads of strength do appear. On-site dialysis is a practical boon for residents who would otherwise endure repetitive transport to distant facilities. Social services and admissions teams are praised when conditions allow, and there are instances of therapy teams delivering attentive rehabilitation and clear communication with families. A handful of staff members - front desk personnel like Valerie, and dedicated caregivers or therapists mentioned by families - are described as warm, responsive, and genuinely invested in residents' welfare. When these elements align, positive outcomes and appreciation from families become more than occasional anecdotes.

Yet the cons are consistently severe enough to overshadow the pros for many seniors and their loved ones. Widespread reports describe slow or absent responses to call bells, delayed medications, and insufficient attention to basic needs such as bathing and wound care. Severe outcomes - stage 4 pressure wounds, infections, hospitalizations, and even fatalities - are attributed to neglect or inconsistent staffing. Instances of missing belongings, food quality concerns, and the perception that administration is focused on revenue rather than resident well-being further erode trust. In a setting where safety, dignity, and timely care are non-negotiable, these patterns cannot be dismissed as minor glitches.

The key to navigating Terrace of Kissimmee lies in proactive, structured oversight. Families should demand a clear, written care plan with expected therapy schedules, medication administration timelines, and daily accountability for basic needs. Regular, documented updates from nursing, therapy, and social services teams should be established, with concrete points of contact and escalation paths. Tours should be complemented by direct conversations with frontline caregivers and supervisors, not just administrative staff. Given the mixed experiences, real-time checks - verifying wound prevention, meal delivery, and call-bell responsiveness during visits and through ongoing calls - become essential. For some families, bringing in outside advocacy or consulting with a patient advocate can help keep the care trajectory aligned with expectations.

In sum, Terrace of Kissimmee can serve as a practical option for Medicaid-reliant rehab and dialysis-enabled residents, especially when a highly engaged family component is available. The facility's undeniable strengths in steady rehabilitation processes and certain compassionate staff are frequently overshadowed by reports of neglect, inconsistent communication, and safety incidents. A decisive choice depends on prioritize: if cost and access to on-site medical services are paramount and continuous family involvement is feasible, Terrace can work. If the utmost in day-to-day safety, timely care, and reliable staffing is non-negotiable, credible alternatives should be pursued with urgency.

This area of Kissimmee, Florida, offers a convenient and diverse range of amenities for seniors looking to relocate. With multiple pharmacies, physicians' offices, and healthcare facilities within close proximity, residents can easily access medical care and prescription services. Additionally, there are various dining options including fast food chains like McDonald's and more upscale choices like Culver's and Chick-Fil-A. For those who enjoy coffee or a light bite to eat, Starbucks and Panera Bread cafes are also nearby. Transportation options include the Tupperware Sunrail Station for easy access to public transit. The neighborhood also boasts entertainment options such as Regal The Loop & RPX theater, providing opportunities for leisure activities. Overall, this area provides a balance of convenience, healthcare access, dining choices, transportation options, and entertainment venues that can cater to the needs and preferences of seniors considering senior living in Kissimmee.

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Ritemed Pharmacy (1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.4 miles)

Physicians

• Advanced Diagnostic Group (1 miles)
• Osceola Neurohealth Surgical Associates (1 miles)
• Osceola Regional Medical Center (1 miles)
• Orlando Pediatrics (1.1 miles)
• DaVita Kissimmee Dialysis (1.2 miles)
• Hunter's Creek Medical Associates (2.3 miles)
• Florida Department of Health, Osceola County Health Department, Kissimmee Health Center (2.5 miles)

Restaurants

• Culver's (1.9 miles)
• Florida Bakery (2 miles)
• Chick-Fil-A (2.2 miles)
• McDonald's (2.2 miles)
• McDonald's (3.5 miles)
• Miller's Orlando Ale House - Hunter's Creek (3.9 miles)
• McDonald's (3.9 miles)

Cafes

• Starbucks (1.9 miles)
• Panera Bread (2.3 miles)
• Starbucks (3.7 miles)
• Starbucks (3.8 miles)
• Starbucks (7.2 miles)
• Panera Bread (7.2 miles)
• Starbucks (7.3 miles)

Transportation

• Tupperware Sunrail Station (2.3 miles)
• SunRail Poinciana Station (6.1 miles)
• Disney Springs Bus Stop (7.7 miles)

Theaters

• Regal The Loop & RPX (2.4 miles)
• AMC DINE-IN Disney Springs 24 (7.8 miles)

Parks

• Meadow Creek Park (5.2 miles)
• North Village Park (7.2 miles)

Places of Worship

• St Thomas Aquinas Catholic Church (7.3 miles)