Keystone Rehabilitation And Health Center

Pros

• The care provided at Keystone Rehabilitation and Health Center has been exceptional, with staff actively engaging residents through music and dance, bringing smiles to their faces.
• Many families feel that the rehab team is amazing and that they have witnessed significant improvements in their loved ones' well-being.
• A family member noted that the facility is clean, and although it can be challenging at times, staff members are doing their best to ensure residents are well taken care of.
• Residents have access to various activities such as movies, bingo, and music, contributing to a lively environment.
• One reviewer highlighted that their father's needs are being met with good food tailored for his condition, and he expresses satisfaction with his stay at the facility.
• Families appreciate timely communication regarding any changes or concerns about their loved ones’ health and well-being.

Cons

• The facility is very small and lacks activities for residents.
• It is extremely outdated and insufficiently clean, with small rooms that may drive residents crazy.
• Many staff members are hard to understand, leading to communication difficulties with residents who have hearing issues.
• There are complaints about being short-staffed, resulting in delayed responses to calls for help.
• One review claims the CNA's and LPN's do not properly care for residents and mistreat them.
• There are serious health concerns mentioned, including a resident contracting MRSA and developing stage 4 ulcers while in the facility.
• Staff allegedly fail to explain medical procedures or injections given to residents, causing distress for families.
• The facility has poor phone communication; calls often go unanswered or result in disconnections.

Review

The reviews for Keystone Rehabilitation and Health Center present a mixed bag of experiences, reflecting a wide range of opinions about the level of care and the environment within the facility. Some visitors have shared positive feedback regarding the exceptional treatment their loved ones received during their rehabilitation processes, highlighting the staff's dedication to patient recovery despite concerns over outdated facilities. Others, however, have expressed significant discontent with conditions they encountered at Keystone, largely emphasizing issues related to cleanliness, staff communication, and overall satisfaction with care.

One recurring theme in positive reviews is the commitment of the rehab team to providing quality patient care. A family member praised how caring staff interacted joyfully with residents, engaging them in activities like dancing and playing music that uplifted spirits. The reviewer noted that although some aspects of the facility appeared outdated at first glance, it was the compassion and liveliness exhibited by nurses and aides that truly mattered most. This sentiment resonates with other families who found comfort in knowing their loved ones were not only receiving medical attention but also experiencing moments of joy through social interaction.

Contrarily, there are critical perspectives regarding Keystone’s facilities and maintenance. Several reviewers described the space as small and lacking sufficient activities for residents to engage in. One individual remarked on the outdated nature of Keystone Rehabilitation while expressing discomfort over its size—stating that living in such cramped quarters would be unbearable. Their criticism extended beyond mere aesthetics; they voiced concerns regarding cleanliness as well, suggesting an overall neglect of physical upkeep within the institution.

Those caring for relatives who necessitated longer-term assistance acknowledged some positive aspects but pointed out challenges unique to nursing facilities. A reviewer discussed their mother’s transition into rehabilitation after long-term care, noting initial struggles but recognizing that daily routines were managed well by staff members despite intermittent staffing shortages common across similar facilities. While expressing appreciation for staff efforts in maintaining her mother's needs—including laundry services—there remained lingering frustrations concerning delays in response time when utilizing call buttons for assistance.

While some families are content with their experiences at Keystone, others have reported alarming incidents indicating possible negligence or inadequate care practices leading to detrimental health outcomes. One reviewer recounted distressing events surrounding their grandmother's stay, citing severe complications that arose during her residency, including a MRSA infection and developing pressure ulcers resulting from poor oversight. They highlighted cultural differences among caregivers as problematic for effective communication and suggested an environment where questioning procedures led to defensiveness rather than transparency.

Overall satisfaction levels diverge significantly among reviewers when discussing Keystone Rehabilitation and Health Center's overall quality of service. For every appreciative account praising attentive caregiving amid lively interactions comes a contrasting story warning potential clients against placing loved ones within its walls due to alleged mistreatment and safety hazards noted during stays. These vastly different narratives illustrate an essential aspect often overlooked: never judge a book solely by its cover or superficial impressions without considering firsthand experiences shared by those entrusting their family members’ well-being into professional hands at such facilities. Ultimately, these reflections underscore a vital need for prospective clients to thoroughly evaluate all available information before making decisions concerning long-term care options for loved ones requiring specialized support.

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Ritemed Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2 miles)
• Walgreens (3.3 miles)

Physicians

• DaVita Kissimmee Dialysis (1.3 miles)
• Osceola Neurohealth Surgical Associates (1.3 miles)
• Orlando Pediatrics (1.3 miles)
• Osceola Regional Medical Center (1.3 miles)
• Advanced Diagnostic Group (1.4 miles)
• Hunter's Creek Medical Associates (1.9 miles)
• The Women's Center (2.4 miles)

Cafes

• Starbucks (1.6 miles)
• Panera Bread (2.4 miles)
• Starbucks (3.3 miles)
• Starbucks (3.6 miles)
• Panera Bread (6.8 miles)
• Starbucks (6.8 miles)
• Starbucks (7 miles)

Restaurants

• Culver's (1.7 miles)
• Florida Bakery (1.7 miles)
• Chick-Fil-A (1.8 miles)
• McDonald's (2.3 miles)
• McDonald's (3.4 miles)
• Jonae's Island Twist (3.5 miles)
• Miller's Orlando Ale House - Hunter's Creek (3.5 miles)

Theaters

• Regal The Loop & RPX (2 miles)
• AMC DINE-IN Disney Springs 24 (7.3 miles)

Transportation

• Tupperware Sunrail Station (2.3 miles)
• SunRail Poinciana Station (5.9 miles)
• Disney Springs Bus Stop (7.2 miles)

Parks

• Meadow Creek Park (5.4 miles)
• North Village Park (6.7 miles)
• Celebration Lakeside Park (7.5 miles)