Signature Healthcare Of Jacksonville

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  • Interior

    A well-furnished hospital room with two beds, each equipped with an overbed table, and decorated in warm colors.

  • Outdoors

    Entrance sign to a building with a car parked nearby, surrounded by greenery.

  • Decor

    A cozy bedroom with two neatly made beds, warm lighting, and elegant decor.

  • Living Room

    A cozy living room with a sofa, armchairs, and a coffee table arranged on wooden flooring with decorative wall art and lamp.

  • Building

    Entrance of a resort with a blue awning and signage on a clear day.

  • Landscaping

    The entrance of a hotel featuring a blue awning under a clear sky.

Signature Healthcare Of Jacksonville

2061 Hyde Park Road, Jacksonville, FL 32210

For more information about senior living options: (844) 490-3973

3.3 from 100 reviews
5 stars
51
4 stars
4
3 stars
4
2 stars
3
1 stars
38

Skilled Nursing Facility

Overall Review of Signature Healthcare Of Jacksonville

Pros

  • pro The property is well maintained and managed.
  • pro The staff is very professional and attentive to their clients and duties.
  • pro The staff at Westside Oaks goes over and beyond to care for my nephew.
  • pro My family and I are forever grateful for the kindness and thoughtfulness of the entire staff.
  • pro This facility has undergone renovation and looks so good.
  • pro The food is also well prepared, tasty, and at the correct temperature.
  • pro The nursing staff was amazing!
  • pro This facility is very clean, welcoming, and well-organized.
  • pro The staff goes above and beyond to make sure residents are cared for with kindness and respect.
  • pro Debra is great! She is a straight shooter.

Cons

  • pro The facility is roach- and gnat-infested and reeks of urine and feces.
  • pro Rooms are dirty and unsanitary, with roaches found in patient areas.
  • pro The dining area is roach-infested and accompanied by loud, violent TV programming.
  • pro Sammie, the NP, is rude and unprofessional.
  • pro The staff are often nasty and fail to show compassion or accountability.
  • pro There is no air conditioning throughout the facility.
  • pro Nursing staff rarely answer call lights, and medications are not consistently available.
  • pro Residents are left wet or soiled for hours, and personal items frequently go missing.
  • pro The receptionist Debra is rude and unprofessional, even cursing at a resident.
  • pro The facility's overall cleanliness is poor enough that the state should be contacted or the facility shut down.
  • pro The food is terrible and tasteless.

Review

The collection of experiences about Westside Oaks presents a divided picture: on the one hand, there are earnest affirmations of caring, capable staff, thoughtful rehabilitation, and a facility that has been renovated and improved. On the other hand, a large number of voices describe persistent problems that feel systemic - unpleasant smells, infestations, cleanliness lapses, and staff interactions that range from curt to abusive. Taken together, the feedback reads as a rollercoaster of moments that demonstrate both genuine compassion and alarming neglect, often in the same facility and sometimes in the same stay.

Several reviews foreground the human side of care. Families repeatedly praise individual nurses, aides, and therapists who embody kindness, patience, and professionalism. Comments like "the nursing staff was amazing," "great nurses, highly recommend," and "the staff goes above and beyond to care for my nephew" show that attentive, compassionate care is possible here. Therapists receive particular praise in the rehabilitation narrative, with mentions of therapists like Robert and Zuly who "went over and above" to help with recovery goals. Positive notes also highlight the facility's improvements: a renovation that makes the environment look updated, and a dining experience that some reviewers find satisfactory or even good, with meals described as well-prepared and served at the right temperature. In these instances, the atmosphere is described as welcoming, the staff as professional, and the overall experience as something families would recommend to others.

Yet a striking and troubling undercurrent runs through many other reviews. A recurring theme is a pervasive odor - strong, persistent smells of feces and urine that some visitors say permeate the building from the moment you walk in. Several accounts claim the facility smells like waste, which, combined with reports of roaches in rooms and dining areas, creates an impression of neglect and poor sanitation. Some reviewers describe roach and gnats infestations that recur despite complaints to management, and one family asserts that their son's room required repeated deep cleaning after infestations. There are also reports of bathrooms not being cleaned adequately, with explicit observations of dirty conditions and 4 people in a bathroom at one point not having been attended to.

The day-to-day care experience is described in alternating tones as well. Families recount situations where calls for help are ignored or delayed, medication is not available on time, and basic comforts like water with ice or clean, accessible call bells are inconsistent. There are accounts of medication administration lapses, missed rounds, and the impression that medication management and pharmacy coordination are not reliably meeting residents' needs. In at least one case, a family member describes a nurse who does not do rounds at shift change, contributing to a lack of continuity in care. In contrast, other reviews emphasize that when staff are present and engaged, they are responsive, caring, and capable, reinforcing that the quality of care fluctuates rather than remaining uniformly poor or excellent.

Management and interpersonal dynamics within the facility also appear as a notable strain. Some reviews accuse certain staff of unprofessional behavior - an example cited is a receptionist described as rude and even hostile toward residents, with a suggestion that she "curses out a resident." There are broader allegations of administrative shortcomings, including a perceived lack of accountability from leadership, especially during night shifts or weekends. One reviewer explicitly states they were made to feel incompetent by the charge nurse, and another expresses frustration that upper management does not seem as involved as they should be at all hours. These accounts contribute to an overarching fear that, beyond individual lapses, there may be a culture that fails to protect vulnerable residents when families are not present.

Several reviewers explicitly offer a warning to prospective visitors. Phrases like "If you're considering this nursing home, I strongly urge you to think twice," and "From the moment you walk in, there is a strong odor" frame the facility as a high-risk choice for some residents. Others urge vigilance and suggest that the area or location may influence impressions, but the core concern remains: for many families, the risks of inadequate sanitation, delayed responses, and potential neglect outweigh any positive aspects. There are even calls for formal intervention or investigation, with references to state involvement, possible shutdowns, and reporting to abuse hotlines, signaling deep concern about resident safety and rights.

Despite the darker notes, the compilation does not depict a monolithic verdict. It captures a spectrum of experiences where the quality of care seems highly variable, sometimes excellent in terms of staff compassion and rehabilitative effort, and sometimes distressingly deficient in sanitation, management, and basic caregiving operations. A number of families acknowledge the difficulty of balancing the positive experiences with the very real concerns raised by others. The patient?family narrative here is not simply "good" or "bad"; it is a tension-filled portrait in which moments of genuine care and progress coexist with alarming episodes of odor, clutter, and disorganization.

In sum, the reviews portray a facility with undeniable strengths when it comes to individual staff dedication, rehabilitation providers, and some aspects of cleanliness and renovation. Yet they also reveal severe and recurring problems that can overshadow these strengths: persistent odors, pests, inconsistent cleanliness, delayed or missing care, and inconsistent administrative responsiveness. The inconsistent experiences suggest variability in day-to-day operations and raise questions about overall governance, staff training, and oversight. For families considering this facility, the message is clear: while there are caring professionals there who can make a real difference, there are equally serious concerns that require careful, proactive assessment and ongoing monitoring.

Features

Housing

  • 180 resident community capacity 180 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Jacksonville International (15 miles away) Jacksonville International (15 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Signature Healthcare of Jacksonville in Jacksonville, FL is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

The community boasts a beauty salon where residents can pamper themselves and stay stylish, and they can also enjoy their favorite shows or movies with cable or satellite TV in their private rooms. Transportation is made convenient with community-operated transportation available for various needs, including non-medical transportation and transportation to doctors' appointments.

For those who love technology, there is a computer center equipped with high-speed internet connectivity. The dining room provides restaurant-style dining experiences where residents can savor delicious meals prepared by expert chefs. Housekeeping services make sure that the living spaces are always clean and tidy.

Residents can engage in various activities to stay active and entertained. There is a fitness room for those who want to maintain their physical well-being, as well as a gaming room for some friendly competition. A small library is available for book lovers to delve into literary adventures.

Outdoor spaces allow residents to enjoy fresh air, while the garden provides a serene environment for relaxation. Move-in coordination makes transitioning into the community seamless and stress-free.

The care services provided are exceptional. With 24-hour call system and supervision, residents can feel secure knowing that help is always readily available. Assistance with daily activities such as bathing, dressing, and transfers ensures that residents receive personalized care tailored to their individual needs. Special dietary restrictions are taken into consideration when it comes to meal preparation and service, including diabetes diets.

Medication management ensures that medication is administered safely and correctly. Mental wellness programs focus on promoting emotional well-being among residents. Transportation arrangements are made for any necessary trips outside the community.

To add to its charm, Signature Healthcare of Jacksonville offers concierge services to cater to specific needs or preferences of the residents. Fitness programs aim at keeping the seniors active and engaged. Planned day trips provide exciting opportunities for exploration. Resident-run activities encourage socializing and creating a sense of community. Scheduled daily activities ensure that there is always something fun and engaging happening within the community.

The surrounding area offers plenty of amenities as well. There are 5 cafes, 2 parks, 15 pharmacies, 8 physicians, 17 restaurants, and 3 places of worship in close proximity to the community. Additionally, there is a hospital nearby that provides easy access to medical services if needed.

Signature Healthcare of Jacksonville is an ideal assisted living community where residents can enjoy comfort, convenience, and personalized care in a vibrant and engaging environment.

Nearby Places of Interest

Pharmacies

  • Winn-Dixie (0.7 miles)
  • Walgreens (0.8 miles)
  • CVS Pharmacy (1.5 miles)
  • Walmart Pharmacy (1.7 miles)
  • CVS Pharmacy (1.9 miles)
  • Walgreens (1.9 miles)
  • Winn-Dixie (2.1 miles)

Cafes

  • Metro Diner (1.5 miles)
  • Starbucks (1.6 miles)
  • Panera Bread (1.6 miles)
  • Casbah Cafe (2.6 miles)
  • European Street Cafe (3.6 miles)
  • European Street Cafe (5.4 miles)
  • The Local - San J (5.7 miles)

Restaurants

  • Chick-Fil-A (1.5 miles)
  • Burger King (1.8 miles)
  • Golden Corral (2 miles)
  • Hardee's (2.1 miles)
  • Taco Bell (2.1 miles)
  • Whataburger (2.1 miles)
  • McDonald's (2.6 miles)

Physicians

  • Akumin (1.7 miles)
  • First Coast Primary Care (1.8 miles)
  • Jacksonville Heights Clinic (2.7 miles)
  • Florida Retina Institute (3.8 miles)
  • Southeast Orthopedic Specialists (3.8 miles)
  • Jacksonville Pediatrics (3.8 miles)
  • Hortencia Espino, MD (4.1 miles)

Places of Worship

  • West Jacksonville Baptist Church (1.9 miles)
  • Riverside United Church of Christ (3.5 miles)
  • Westside Family Worship Center (4.8 miles)
  • Allen Chapel Ame Church (5.2 miles)

Parks

  • Cortez Park (2.4 miles)
  • Adams Park (2.9 miles)
  • Riverfront Park (5.4 miles)

Hospitals

  • Ascension St Vincent's Riverside (3.8 miles)
  • Childrens Medical Services (6.1 miles)
  • UF Health Jacksonville Towers (6.7 miles)
  • UF Health of Jacksonville (6.7 miles)

Theaters

  • AMC Orange Park 24 (6.6 miles)

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