Paradise Pine Health Care Ctr in Jacksonville, FL

Pros

• The staff genuinely cares about the patients and does a great job.
• The nurses and CNAs are awesome and dedicated to resident care.
• Lacandiance Skinner is praised as one of the best employees, always professional and helpful.
• The director of nurses is extremely helpful and keeps families informed.
• The facility is neat, clean, and staffed by courteous, welcoming personnel.
• The team is turning the facility in a positive direction with improving service.
• The activities department offers engaging and enjoyable activities for residents.

Cons

• They describe the facility as dirty, smelly, and a disgrace to its patients.
• They claim wound care was neglected, leading to infections and potential amputation, with delayed or refused medical attention.
• They report residents being neglected: unclean conditions, bedsheets not changed, and basic needs left unmet.
• They say medications and essential care were withheld or delayed, jeopardizing patient safety.
• They accuse staff of being lazy, understaffed, rude, and uncaring, with some claiming there is intentional neglect.
• They note the building is old and poorly maintained, with dirty rooms and sticky floors.
• They describe management as top-heavy, unresponsive, and unprofessional, with calls for the facility to be shut down.
• They allege residents are bullied by corporate staff and treated more like paychecks than people.
• They report belongings getting lost or mishandled during transfers or discharges.
• They urge others not to admit loved ones, stating the place should be shut down.

Review

Paradise Pine Health Care Ctr in Jacksonville is best suited for families who must choose a lower-cost option and insist on active, ongoing oversight. The community shows that care can be attentive and compassionate on certain shifts and with particular staff members, but that quality is highly variable and not reliably consistent across the board. This site tends to work best for residents with modest medical needs who do not require constant wound care, rapid medical responses, or intense supervision. Families willing to intervene regularly, through daily check-ins, medication coordination, and prompt escalation when concerns arise, will find some value here, but only if a robust, hands-on oversight plan accompanies the move.

Those who should seriously consider alternatives are families prioritizing consistent safety, predictable daily routines, and spotless, well-run environments. The spectrum of experiences in the reviews ranges from genuine caregiver dedication to frequent reports of neglect, disorganization, and safety lapses. For residents with complex medical needs, frequent wound care, frequent medication administration, or behaviors that demand highly trained, stable staff, Paradise Pine is unlikely to deliver the dependable care necessary. In short, if safety and reliability are non-negotiable, exploring other facilities with stronger staffing patterns and stricter performance records is prudent.

On the upside, several threads in the feedback point to meaningful strengths when the right people are present. Some clinicians and aides are praised for their compassion, professionalism, and willingness to go the extra mile. Instances where administrators and DONs engage closely with families, provide clear updates, and advocate for residents demonstrate what the best-case operation can look like. Activities, social engagement, and a warm, welcoming front-office experience have been cited as positives in pockets of the campus, and a few residents and families report real gratitude for staff who made a difficult transition smoother. These bright moments prove Paradise Pine can deliver solid care when staffing is sufficient and management remains actively involved.

The fundamental challenges, however, weigh heavily against those positives. The most troubling themes center on under-staffing, inconsistent care across shifts, and gaps in basic daily needs: timely medication administration, wound care, and housekeeping. Reports of rooms not being kept clean, supplies running short, and meal quality concerns are common enough to undermine confidence in day-to-day safety and comfort. Communication gaps, families not being notified of changes, residents not receiving essential services, or misaligned care plans, further erode trust. In several accounts, families describe environments where residents feel neglected or where potential safety hazards go unaddressed for too long. Taken together, these patterns point to a facility that can be a riskier choice for anyone counting on reliable, high-quality care.

Industry experience suggests that the key to navigating Paradise Pine lies in recognizing where it can perform well and where it cannot. The pros offset the cons only when there is an explicit, proactive care governance structure in place: steady staffing on every shift, a transparent continuum of care with real-time updates to families, and measurable improvements in cleanliness, nutrition, and medical responsiveness. Without those guardrails, the same favorable anecdotes about compassionate staff do not counterbalance the larger volume of negative experiences. For decision-makers, this means a conditional recommendation: Paradise Pine may be workable for short-term rehabilitation or low-acuity stays only if a dedicated family liaison commits to daily oversight and a formal plan for escalation if care standards dip.

Practical next steps drive the difference between a hopeful stay and a regretful one. Prospective families should schedule multiple, extended visits at different times of day to observe staffing patterns, cleanliness, meal quality, and responsiveness. A candid conversation with the director of nursing and the administrator is essential, request current staffing ratios, the on-call process after hours, and a clear description of wound-care protocols and med administration workflows. Review recent state inspection summaries and any open concerns, and insist on speaking with several residents and family members who have recent experience. Finally, demand a concrete transition plan: a trial period, defined milestones for care improvements, and a guaranteed method for urgent escalation if expectations are not met.

Bottom line: Paradise Pine Health Care Ctr represents a high-variance option in this market. It can deliver moments of genuine, person-centered care when the right staff are present, but the frequency and severity of persistent safety, cleanliness, and communication concerns make it unsuitable for most families unless airtight oversight and a structured accountability framework are in place. For those with flexibility, it may serve as a stopgap or transitional solution, provided there is a rigorous monitoring regime and a clear plan for timely improvements. For anyone prioritizing consistent safety, reliable daily care, and a consistently respectful environment, exploring stronger alternatives will yield a more dependable path to peace of mind and the best possible quality of life for a loved one.

Physicians

• Oceanway Medical Center (1 miles)
• Family Care Partners (1.1 miles)
• Coastal Spine and Pain (1.3 miles)
• Baptist Primary Care (1.8 miles)
• Baptist Primary Care (3.8 miles)
• Family Care Partners (6.8 miles)
• Cardinal Health (7.7 miles)

Pharmacies

• Walgreens (1.1 miles)
• Duval Pharmacy (1.8 miles)
• Winn-Dixie (1.8 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.1 miles)

Restaurants

• McDonald's (1.8 miles)
• Chili's Grill & Bar (2.4 miles)
• My Season Chicken and Ribs (2.5 miles)
• Cracker Barrel (2.5 miles)
• Waffle House (2.6 miles)
• Ruby Tuesday (2.6 miles)
• Zaxby's (2.6 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (3.7 miles)
• Starbucks (7.1 miles)
• European Street Cafe (9.5 miles)
• Southern Grounds (9.5 miles)
• European Street Cafe (9.6 miles)

Transportation

• Jacksonville Aviation Authority (3.2 miles)
• Jacksonville International Airport (JAX) (3.6 miles)
• Concourse C (3.6 miles)
• Concourse A (3.8 miles)
• Signature Flight Support (3.8 miles)

Places of Worship

• St Patricks Catholic Church (3.3 miles)
• Faith Baptist Church (4.7 miles)
• Church of Jesus Christ of Latter Day Saints (7.4 miles)
• Allen Chapel Ame Church (8.2 miles)
• Riverside United Church of Christ (9.5 miles)

Hospitals

• UF Health of Jacksonville (6.7 miles)
• UF Health Jacksonville Towers (6.8 miles)
• Childrens Medical Services (7.5 miles)
• Ascension St Vincent's Riverside (9.7 miles)

Parks

• Riverfront Park (9.6 miles)
• Adams Park (10.4 miles)