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Harts Harbor Health Care Center in Jacksonville, FL

Harts Harbor Health Care Center is a nursing home community in Jacksonville, FL.

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Harts Harbor Health Care Center in Jacksonville, FL

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  • Interior

    A decorated indoor event space prepared for a gathering, featuring tables and colorful decorations.

  • Decor

    A decorated workspace featuring a table, whiteboard, and colorful butterfly decorations by the windows.

  • Windows

    A colorful setup with a green tablecloth in an office environment, ready for an event.

  • Kitchen

    A beautifully arranged kitchen countertop featuring floral decor and decorative signs.

  • Entrance

    A view of a storefront entrance with glass doors and visible signage.

  • Television

    A beautifully decorated event space ready for a celebration, featuring colorful balloons and elegant table settings.

11565 Harts Road, Jacksonville, FL 32218

For more information about senior living options: (866) 208-4318

2.6 from 77 reviews
5 stars
24
4 stars
4
3 stars
5
2 stars
2
1 stars
42

Overall Review of Harts Harbor Health Care Center

caveat 11 reviews mention this

Hygiene and cleanliness are disputed

Several residents and families describe the facility as dirty or foul-smelling.

A recurring concern is cleanliness, with multiple reviewers using strong language about the condition of the building or rooms. Others describe messy surroundings that include odors and issues like unkept areas or uncleaned items. A smaller number of positive reviews mention cleanliness as a reason they felt comfortable, which makes the overall experience feel inconsistent across visits.

caveat 6 reviews mention this

Care and medication failures reported

Residents describe serious problems with medical follow-through and medications.

Several reviews raise concerns about medical care not being delivered as expected, including medication issues and wound or infection-related problems. Families also describe situations where they felt urgent needs were delayed or handled inappropriately, sometimes leading to emergency transfers. A few other reviewers were satisfied with care, but the negative medical-care stories are detailed and repeated enough to stand out.

differentiator 3 reviews mention this

Physical therapy and OT stand out

Rehabilitation therapy is where multiple reviewers say the care was strongest.

Some residents and family members specifically credit the physical therapy and occupational therapy staff for keeping patients working and making progress. One reviewer described extensive physical therapy helping someone get back to walking and returning home. Another said the PT and OT were the only parts they felt were consistently caring, even while other areas of service were criticized.

common 2 reviews mention this

Staff friendliness improves trust for some

At least some reviewers report courteous, welcoming staff interactions.

A few reviewers describe friendly or professional staff and say communication helped them feel more at ease, including updates to families. Some also point to improvements over the last several months. However, other reviews characterize staffing negatively, so staff experience appears uneven depending on who is involved and when.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 180 resident community capacity 180 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Jacksonville International (4 miles away) Jacksonville International (4 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Oceanway Medical Center (1 miles)
  • Family Care Partners (1.1 miles)
  • Coastal Spine and Pain (1.3 miles)
  • Baptist Primary Care (1.8 miles)
  • Baptist Primary Care (3.8 miles)
  • Family Care Partners (6.8 miles)
  • Cardinal Health (7.7 miles)

Pharmacies

  • Walgreens (1.1 miles)
  • Duval Pharmacy (1.8 miles)
  • Winn-Dixie (1.8 miles)
  • Walgreens (2.4 miles)
  • Walgreens (2.6 miles)
  • CVS Pharmacy (3.6 miles)
  • Walgreens (4.1 miles)

Restaurants

  • McDonald's (1.8 miles)
  • Chili's Grill & Bar (2.4 miles)
  • My Season Chicken and Ribs (2.5 miles)
  • Cracker Barrel (2.5 miles)
  • Waffle House (2.6 miles)
  • Ruby Tuesday (2.6 miles)
  • Zaxby's (2.6 miles)

Cafes

  • Starbucks (2.7 miles)
  • Starbucks (3.7 miles)
  • Starbucks (7.1 miles)
  • European Street Cafe (9.5 miles)
  • Southern Grounds (9.5 miles)
  • European Street Cafe (9.6 miles)

Transportation

  • Jacksonville Aviation Authority (3.2 miles)
  • Jacksonville International Airport (JAX) (3.6 miles)
  • Concourse C (3.6 miles)
  • Concourse A (3.8 miles)
  • Signature Flight Support (3.8 miles)

Places of Worship

  • St Patricks Catholic Church (3.3 miles)
  • Faith Baptist Church (4.7 miles)
  • Church of Jesus Christ of Latter Day Saints (7.4 miles)
  • Allen Chapel Ame Church (8.2 miles)
  • Riverside United Church of Christ (9.5 miles)

Hospitals

  • UF Health of Jacksonville (6.7 miles)
  • UF Health Jacksonville Towers (6.8 miles)
  • Childrens Medical Services (7.5 miles)
  • Ascension St Vincent's Riverside (9.7 miles)

Parks

  • Riverfront Park (9.6 miles)
  • Adams Park (10.4 miles)

Frequently Asked Questions

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