Harts Harbor Health Care Center
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11565 Harts Road, Jacksonville, FL 32218
For more information about senior living options: (844) 490-3973
The staff at the facility consistently went above and beyond to provide care for residents, demonstrating a welcoming and supportive environment for families. The physical and occupational therapists were highly praised for their effective and engaging therapy sessions, helping patients achieve significant progress in their recovery. Many reviewers noted the cleanliness of the rooms and common areas, highlighting a well-maintained facility that prioritizes hygiene. Despite some challenges, certain staff members were acknowledged for their kindness and willingness to address questions or concerns promptly. The facility took COVID-19 precautions seriously, ensuring the safety of residents while allowing families to visit in a controlled manner.
The facility is dirty, and nursing care is nonexistent. The front office staff is unprofessional and overly aggressive about financial matters. Residents are subjected to uncomfortable living situations with problematic roommates. Other than physical and occupational therapy, the staff lacks care and compassion towards patients. The food served is below average, often unsatisfactory or lacking in variety. Patients experience long wait times for medication, leading to increased discomfort. Requests for assistance from aides frequently go unaddressed, resulting in frustration. Personal items frequently go missing due to negligence by staff during laundry processes. Patients report being treated disrespectfully by aides who ignore requests for appropriate behavior. Complaints made about poor conditions do not lead to improvements but often worsen the situation for residents.The reviews for Harts Harbor Health Care Center present a stark contrast between the experiences of different patients and their families, highlighting both commendable aspects and significant concerns regarding the quality of care provided at this facility. While some individuals found solace in the attentive rehabilitation services, others expressed serious dissatisfaction with various facets of patient care.
One of the most alarming accounts comes from a friend who placed his companion in Harts Harbor recover from a stroke. Unfortunately, during their stay of just 10 days, the patient developed severe complications including a urinary tract infection leading to sepsis, pneumonia, pulmonary embolism, and even a subdural stroke attributed to an alleged fall that staff denied occurred. The reviewer condemned the facility as "absolutely horrible," emphasizing that anyone concerned about their loved ones should avoid sending them there due to dirty conditions and what they described as nonexistent nursing care.
Conversely, another review shines a brighter light on Harts Harbor through the experience of an individual’s brother suffering from severe arthritis. This reviewer praised the cleanliness of the rooms and expressed appreciation for the world-class physical therapy services he received. In less than thirty days, he reported significant progress—transforming from being unable to stand to being able to return home. Interactions with staff across various departments were described as positive, with everyone seemingly dedicated and responsive to questions or concerns raised by family members. This contrasting testimonial offers a narrative where extensive physical therapy triumphs over other systemic issues within the facility.
Amidst these positive notes was another resident's account which identified weaknesses among front office staff in terms of communication and professionalism. The reviewer felt pressured by staff to sign paperwork concerning their Social Security Disability Insurance (SSDI), while experiencing troubling interactions regarding roommate assignments that adversely affected their mental well-being. Although they acknowledged that physical and occupational therapists were exceptional in their roles, they cautioned against long-term residency at Harts Harbor due to lapses in empathy demonstrated by other staff members.
Various comments also reflect serious complaints about poor treatment experiences overall—including instances where patients reported neglectful nursing practices such as delayed pain medication administration and lackadaisical responses from aides regarding urgent requests for assistance. One patient recounted waiting extensively for pain relief after having rung for help multiple times without receiving adequate attention until they ventured out to find a nurse themselves—a clear indication of inadequate staffing or responsiveness during critical moments.
Moreover, further voices echoed sentiments about unsatisfactory living conditions within Harts Harbor. Discontent surrounding hygiene issues surfaced with mentions of bugs in bathrooms alongside insufficient food quality becoming noted points of critique from residents expressing deep dissatisfaction with meals served at the center. Complaints continued regarding mismanagement like stolen personal belongings despite efforts made by residents to label items—they observed minimal improvement in response to grievances registered about these concerns.
In conclusion, reviews reveal an unsettling duality at Harts Harbor Health Care Center; while aspects like physical therapy may shine brightly amidst commendable service delivery models highlighting committed professionals making tangible differences in recovery trajectories for certain patients—serious operational gaps remain unaddressed within general caregiving practices across varied levels of support personnel leading many families toward contemplating transfers elsewhere amidst allegations suggesting neglectful behaviors prevalent throughout chronic care environments.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Jacksonville International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Harts Harbor Health Care Center is a premier assisted living community located in Jacksonville, FL. Our residents enjoy a wide range of amenities and care services to ensure their comfort and well-being.
Our community offers numerous amenities to enhance the overall living experience. Residents can visit our beauty salon for pampering and grooming services, and stay connected with cable or satellite TV in the privacy of their own room. We provide community-operated transportation for outings and appointments, as well as a computer center for residents to stay digitally connected. Our dining room offers restaurant-style meals prepared by our skilled chefs, ensuring a delightful culinary experience. For leisure activities, we have a gaming room, small library, and outdoor space where residents can relax and enjoy nature. Wi-Fi/high-speed internet is available throughout the community for easy access to online resources.
At Harts Harbor Health Care Center, we prioritize the care of our residents. Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We offer specialized care for residents with diabetes or special dietary restrictions. Medication management is also provided to ensure proper administration of medications. Our mental wellness program focuses on promoting emotional well-being among our residents.
To encourage an active lifestyle, we offer a variety of activities tailored to meet different interests. Residents can enjoy fitness programs designed to promote physical health and well-being. Planned day trips are organized regularly for exploration and socialization opportunities. Resident-run activities allow individuals to engage in hobbies or share their talents with others. Scheduled daily activities provide structure and entertainment throughout the week.
Harts Harbor Health Care Center is conveniently located near various amenities within close proximity to enhance convenience for our residents' needs. There are two cafes nearby for socializing or enjoying a cup of coffee outside the community. Eight pharmacies are easily accessible for medication refills or any other pharmaceutical needs that may arise. Five physicians are located nearby to cater to medical concerns. Residents can also choose from 14 restaurants for dining options outside the community. Transportation services are available for non-medical purposes, as well as transportation to doctors' appointments. There are two places of worship nearby for residents to practice their faith.
In summary, Harts Harbor Health Care Center offers a beautiful and well-equipped assisted living community with a range of amenities and care services designed to promote comfort, independence, and a fulfilling lifestyle for our residents.
Harts Harbor Health Care Center is located at 11565 Harts Road, Jacksonville, FL 32218 in Duval County, Florida
Harts Harbor Health Care Center on seniors.fyi includes 6 photos including images showing decor, windows, interior, television, office, workspace, kitchen, chandelier, and more.
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Interior
Decor
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Kitchen
Entrance
Television
