Harts Harbor Health Care Center

Pros

• The staff at the facility consistently went above and beyond to provide care for residents, demonstrating a welcoming and supportive environment for families.
• The physical and occupational therapists were highly praised for their effective and engaging therapy sessions, helping patients achieve significant progress in their recovery.
• Many reviewers noted the cleanliness of the rooms and common areas, highlighting a well-maintained facility that prioritizes hygiene.
• Despite some challenges, certain staff members were acknowledged for their kindness and willingness to address questions or concerns promptly.
• The facility took COVID-19 precautions seriously, ensuring the safety of residents while allowing families to visit in a controlled manner.

Cons

• The facility is dirty, and nursing care is nonexistent.
• The front office staff is unprofessional and overly aggressive about financial matters.
• Residents are subjected to uncomfortable living situations with problematic roommates.
• Other than physical and occupational therapy, the staff lacks care and compassion towards patients.
• The food served is below average, often unsatisfactory or lacking in variety.
• Patients experience long wait times for medication, leading to increased discomfort.
• Requests for assistance from aides frequently go unaddressed, resulting in frustration.
• Personal items frequently go missing due to negligence by staff during laundry processes.
• Patients report being treated disrespectfully by aides who ignore requests for appropriate behavior.
• Complaints made about poor conditions do not lead to improvements but often worsen the situation for residents.

Review

The reviews for Harts Harbor Health Care Center present a stark contrast between the experiences of different patients and their families, highlighting both commendable aspects and significant concerns regarding the quality of care provided at this facility. While some individuals found solace in the attentive rehabilitation services, others expressed serious dissatisfaction with various facets of patient care.

One of the most alarming accounts comes from a friend who placed his companion in Harts Harbor recover from a stroke. Unfortunately, during their stay of just 10 days, the patient developed severe complications including a urinary tract infection leading to sepsis, pneumonia, pulmonary embolism, and even a subdural stroke attributed to an alleged fall that staff denied occurred. The reviewer condemned the facility as "absolutely horrible," emphasizing that anyone concerned about their loved ones should avoid sending them there due to dirty conditions and what they described as nonexistent nursing care.

Conversely, another review shines a brighter light on Harts Harbor through the experience of an individual’s brother suffering from severe arthritis. This reviewer praised the cleanliness of the rooms and expressed appreciation for the world-class physical therapy services he received. In less than thirty days, he reported significant progress—transforming from being unable to stand to being able to return home. Interactions with staff across various departments were described as positive, with everyone seemingly dedicated and responsive to questions or concerns raised by family members. This contrasting testimonial offers a narrative where extensive physical therapy triumphs over other systemic issues within the facility.

Amidst these positive notes was another resident's account which identified weaknesses among front office staff in terms of communication and professionalism. The reviewer felt pressured by staff to sign paperwork concerning their Social Security Disability Insurance (SSDI), while experiencing troubling interactions regarding roommate assignments that adversely affected their mental well-being. Although they acknowledged that physical and occupational therapists were exceptional in their roles, they cautioned against long-term residency at Harts Harbor due to lapses in empathy demonstrated by other staff members.

Various comments also reflect serious complaints about poor treatment experiences overall—including instances where patients reported neglectful nursing practices such as delayed pain medication administration and lackadaisical responses from aides regarding urgent requests for assistance. One patient recounted waiting extensively for pain relief after having rung for help multiple times without receiving adequate attention until they ventured out to find a nurse themselves—a clear indication of inadequate staffing or responsiveness during critical moments.

Moreover, further voices echoed sentiments about unsatisfactory living conditions within Harts Harbor. Discontent surrounding hygiene issues surfaced with mentions of bugs in bathrooms alongside insufficient food quality becoming noted points of critique from residents expressing deep dissatisfaction with meals served at the center. Complaints continued regarding mismanagement like stolen personal belongings despite efforts made by residents to label items—they observed minimal improvement in response to grievances registered about these concerns.

In conclusion, reviews reveal an unsettling duality at Harts Harbor Health Care Center; while aspects like physical therapy may shine brightly amidst commendable service delivery models highlighting committed professionals making tangible differences in recovery trajectories for certain patients—serious operational gaps remain unaddressed within general caregiving practices across varied levels of support personnel leading many families toward contemplating transfers elsewhere amidst allegations suggesting neglectful behaviors prevalent throughout chronic care environments.

Physicians

• Oceanway Medical Center (1 miles)
• Family Care Partners (1.1 miles)
• Coastal Spine and Pain (1.3 miles)
• Baptist Primary Care (1.8 miles)
• Baptist Primary Care (3.8 miles)
• Family Care Partners (6.8 miles)
• Cardinal Health (7.7 miles)

Pharmacies

• Walgreens (1.1 miles)
• Duval Pharmacy (1.8 miles)
• Winn-Dixie (1.8 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.1 miles)

Restaurants

• McDonald's (1.8 miles)
• Chili's Grill & Bar (2.4 miles)
• My Season Chicken and Ribs (2.5 miles)
• Cracker Barrel (2.5 miles)
• Waffle House (2.6 miles)
• Ruby Tuesday (2.6 miles)
• Zaxby's (2.6 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (3.7 miles)
• Starbucks (7.1 miles)
• European Street Cafe (9.5 miles)
• Southern Grounds (9.5 miles)
• European Street Cafe (9.6 miles)

Transportation

• Jacksonville Aviation Authority (3.2 miles)
• Jacksonville International Airport (JAX) (3.6 miles)
• Concourse C (3.6 miles)
• Concourse A (3.8 miles)
• Signature Flight Support (3.8 miles)

Places of Worship

• St Patricks Catholic Church (3.3 miles)
• Faith Baptist Church (4.7 miles)
• Church of Jesus Christ of Latter Day Saints (7.4 miles)
• Allen Chapel Ame Church (8.2 miles)
• Riverside United Church of Christ (9.5 miles)

Hospitals

• UF Health of Jacksonville (6.7 miles)
• UF Health Jacksonville Towers (6.8 miles)
• Childrens Medical Services (7.5 miles)
• Ascension St Vincent's Riverside (9.7 miles)

Parks

• Riverfront Park (9.6 miles)
• Adams Park (10.4 miles)