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3.8 from 120 reviews
5 stars
71
4 stars
12
3 stars
4
2 stars
3
1 stars
30
Overall Review of Integrated Health Svc
common24 reviews mention this
Staff kindness is frequently mentioned
Residents and families commonly describe the staff as caring, courteous, and helpful.
Many reviews highlight courteous, friendly interactions and an eagerness to help with questions or day-to-day needs. Several comments also mention specific team members (such as social work, therapy, or nursing) and describe the care as respectful and compassionate. A few reviews are sharply negative about care, but even within those, some people still describe certain staff members as trying their best or being kind.
caveat26 reviews mention this
Cleanliness and odors divide opinions
Cleanliness and smell concerns come up repeatedly in reviews.
Some reviewers praise the facility as clean, including bathrooms and rooms, and describe it as smelling good. Others describe strong and persistent urine or feces odors, along with reports of dirty bathrooms, trash, and roaches. A few reviews describe the issue as worse on certain wings or during visits, and at least one person ties the conditions to safety and neglect concerns.
caveat18 reviews mention this
Care responsiveness varies by review
Several reviews mention delays or gaps in care when help is needed.
Some reviews describe attentive call-button response and nurses who seem quick to assist. Other reviewers report nurses not coming promptly, lights or call bells not being answered, and medication timing problems. A few reviews also raise concerns about basic care tasks like bathing, diapering, and toileting being handled slowly or inconsistently.
common6 reviews mention this
Therapy helps some residents
Several families report therapy support, including PT and OT.
Multiple reviews mention therapy teams and rehabilitation (PT/OT) as part of the experience, and at least one reviewer says their loved one is doing well with PT and OT. Some comments also recognize occupational or therapy staff for the work they did during a stay. Not every review is positive about therapy outcomes, but enough mention it that it appears to be a meaningful part of what families pay attention to.
caveat6 reviews mention this
Dining and food quality differ
Food quality and choices are a recurring point of disagreement.
Some reviewers say residents like the food or that meals are generally agreeable, while others describe meals as poor, cold, or unappetizing. There are also mentions of limited or unsatisfactory food choices for specific needs. Overall, dining shows up as a recurring topic, with no single consistent takeaway across reviews.
common2 reviews mention this
Nearby access to essentials
The area includes nearby pharmacies and healthcare options.
For day-to-day errands and prescriptions, the listing area includes pharmacies close by. There are also nearby physician and hospital options within the same broader area, which can matter for families coordinating care needs around visits.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Home health care has become essential for supporting independence among the aging population, offering diverse services such as skilled nursing and rehabilitation in familiar environments, while also incorporating technology for personalized care. Despite its benefits, including improved recovery rates and emotional well-being, challenges like safety, staff availability, and insurance navigation must be managed for effective implementation.
Home health care offers a range of clinical services provided in a patient's home, including nursing and therapy, tailored to individual needs, particularly for aging seniors with chronic conditions. This approach enhances patient independence, promotes better disease management, and utilizes technology for real-time monitoring while fostering collaboration among healthcare providers and family members.
Seniors benefit from ride-hailing services like Uber and Lyft, which provide convenient and accessible transportation options that promote independence and social engagement, while addressing mobility challenges. These platforms have adapted to meet senior needs with user-friendly features and safety measures, although costs can be a concern; community programs may help subsidize rides for older adults.
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Skilled Nursing Facility
Jacksonville International (15 miles away)
Intimate, small-community setting with personalized assisted living and comprehensive daily care.
Understanding Home Health Care: A Comprehensive Guide
Home Health Care Demystified: A Comprehensive Guide for Families and Caregivers
Seniors and Modern Transportation: Exploring Uber, Lyft, and Other Ride-Hailing Options