Integrated Health Svc in Jacksonville, FL

Pros

• The residents participated in the Bible service, and the staff were very professional and the facility was very clean.
• The staff have been friendly and the daughter likes the food; the location is easy to find.
• The staff seem very nice and the therapy is available to support recovery.
• The MDS and the business manager are awesome and make residents feel like family.
• Alisha Thomas is a star for resolving issues.
• The nurse went above and beyond to help a resident get into her wheelchair.
• The staff are doing a great job caring for residents; the building is very clean and the staff are friendly.
• Fouraker Hills gave families hope; Miss Val is awesome and genuinely cares and goes above and beyond to help with placements.
• The nursing home has an open, progressive environment with friendly people.

Cons

• The facility is old, moldy, and falling apart.
• It is not safe for residents to live there.
• The building is infested with cockroaches, including roaches on residents' beds and tables.
• Most bathrooms are inoperable, with persistent plumbing problems.
• Showers and hygiene areas are filthy, with dirty briefs and feces present.
• There is a pervasive odor of urine and feces throughout the facility.
• Essential supplies are missing, and basic care is inconsistently provided (no soap, towels, or basic items; baths delayed).
• Meals are often served cold and of poor quality, and staff responsiveness is inconsistent.
• Administrative and management are described as rude or dishonest, with calls to shut the place down.

Review

Integrated Health Svc in Jacksonville is best suited for families seeking hands-on rehab-oriented care where front-line staff interaction and access to therapy are the priority, even when the building itself is clearly older and maintenance can be inconsistent. This community tends to suit seniors who want attentive caregivers, clear opportunities for physical or occupational therapy, and a day-to-day environment that feels personal and staffed by people who know the residents. It is not a luxury setting, but for families prioritizing practical care and routine engagement, it can offer meaningful rehab momentum and familiar staff contact.

Those who should consider alternatives are families with non-negotiable requirements for pristine surroundings, unwavering cleanliness, and highly reliable, uniform safety standards. A number of reviews highlight odors, aging infrastructure, and inconsistent upkeep that can undermine dignity and comfort. There are persistent complaints about roaches in some areas, unpleasant smells, and bathrooms or rooms that feel neglected. If the priority is a consistently spotless environment, predictable maintenance, and a transparent, proactive administration, other options will likely deliver a safer, more reassuring experience.

On balance, the standout pros include care teams that several reviewers describe as genuinely caring and capable, and an admissions/therapy framework that can deliver meaningful progress. The facility has been praised for staff who are friendly, professional, and approachable, with particular gratitude directed toward the MDS director and the admissions administrator, who are cited as going above and beyond. The therapy program and some clinicians receive high marks for helping residents regain function, and in many visits families report responsive front-desk and admissions processes. These positives show that when the right people are aligned, residents can receive timely rehab and compassionate attention that make a real difference.

However, these strengths do not fully offset the most serious drawbacks. Repeated, detailed reports describe unsafe, unsanitary conditions: pervasive odors, visible neglect in bathrooms, and rooms that feel dirty or run-down. Staffing concerns surface in several accounts, including missed call lights, delayed assistance, and under-resourced timing for basic needs. Administrators and some social services personnel are criticized for miscommunication or inconsistent follow-through, and there are alarming assertions of mistreatment or mistreatment risks in some reviews. For families seeking dependable safety, transparent operations, and continuous, all-around cleanliness, these issues weigh heavily against the positives.

For families evaluating this community, a practical approach is essential. Schedule multiple, extended visits at different times of day to observe call-light response, housekeeping, and room conditions; request a straight-forward tour that includes the back-of-house areas; and insist on meeting with the Director of Nursing and the administrator to discuss care planning, discharge goals, and escalation procedures. Ask for current care plans, therapy milestones, and a concrete accountability path if concerns arise. Probe the admissions process for clear timelines and confirm a personal belongings inventory and safeguard practices. In short, enter with a clear plan for ongoing oversight and a demand for prompt, concrete responses to any red flags.

Bottom line: Integrated Health Svc presents a highly variable experience. For some families, the combination of accessible therapy, a compassionate frontline staff, and a responsive admissions team offers enough value to pursue rehab or interim care, provided strong family involvement and vigilance are maintained. For others, especially those prioritizing pristine conditions, unwavering cleanliness, and consistently flawless operations, alternatives are advisable. The key is to weigh the tangible rehab benefits and staff warmth against the most troubling maintenance and administration gaps, and to enter with specific expectations and a plan for accountability.

Pharmacies

• Walgreens (0.1 miles)
• Winn-Dixie (0.3 miles)
• Walgreens (1.1 miles)
• Walmart Pharmacy (1.6 miles)
• CVS Pharmacy (2.2 miles)
• Winn-Dixie (3 miles)
• Walgreens (3 miles)

Restaurants

• Whataburger (0.6 miles)
• Golden Corral (1.1 miles)
• Burger King (1.9 miles)
• Hardee's (2.3 miles)
• Waffle House (3 miles)
• McDonald's (3 miles)
• Taco Bell (3.3 miles)

Physicians

• First Coast Primary Care (1.4 miles)
• Jacksonville Heights Clinic (3 miles)
• Akumin (3.7 miles)
• Florida Retina Institute (5.5 miles)
• Southeast Orthopedic Specialists (5.6 miles)
• Jacksonville Pediatrics (5.6 miles)
• Hortencia Espino, MD (5.9 miles)

Places of Worship

• West Jacksonville Baptist Church (2.5 miles)
• Westside Family Worship Center (3.6 miles)
• Riverside United Church of Christ (5.1 miles)
• Allen Chapel Ame Church (6.7 miles)

Cafes

• Starbucks (3.7 miles)
• Metro Diner (3.8 miles)
• Panera Bread (3.9 miles)
• Casbah Cafe (4.7 miles)
• European Street Cafe (5.4 miles)
• Starbucks (7.2 miles)
• European Street Cafe (7.4 miles)

Parks

• Cortez Park (4.7 miles)
• Adams Park (4.8 miles)
• Riverfront Park (7.4 miles)

Hospitals

• Ascension St Vincent's Riverside (5.6 miles)
• Childrens Medical Services (7.7 miles)
• UF Health Jacksonville Towers (8.1 miles)
• UF Health of Jacksonville (8.1 miles)

Transportation

• Flightstar Aircraft Services (7.1 miles)

Theaters

• AMC Orange Park 24 (7.8 miles)