Integrated Health Svc in Jacksonville, FL

Pros

• Cj is amazing; he really cares for all the residents and is friendly and loving.
• The staff are friendly and the facility is clean.
• The staff were awesome from check-in through care.
• They took good care of Vera Franklin.
• The staff welcomed visitors with smiles and open arms, and were eager to assist.
• Alisha Thomas stood out as a star for resolving a difficult issue.
• Miss Val, the admissions administrator, is awesome and genuinely cares about families.
• The MDS Director and the management team are awesome and make people feel like family.
• Fouraker Hills has attentive and professional staff.
• The respite care stay was a pleasant experience with prompt, attentive staff.
• Excellent customer service: the staff are helpful, courteous, compassionate, and caring.
• The facility is extremely clean and the staff are awesome and care for residents.
• The administrator goes over and beyond for residents and staff.

Cons

• The facility is old, moldy, and falling apart.
• Roaches crawl on residents' beds and tables, indicating neglect.
• The building reeks of urine and feces.
• The social worker has a bad attitude and does not help.
• The administration lies to families and misrepresents the care.
• Nurses fail to answer call bells and leave residents in wet, dirty diapers for hours.
• The facility is dirty, with broken fixtures and poor maintenance.
• The food is served raw.
• Rooms are overcrowded, with two residents sharing a small space.
• Staff are rude or unprofessional and do not provide adequate care.

Review

This Jacksonville community, often identified in reviews as Fouraker Hills, operates as an approachable, person-centered option for families seeking a rehab- and care-focused environment where frontline staff genuinely appears to care and where therapy services are accessible. It is best suited for those prioritizing warm, attentive interactions and a sense of community, especially during short-term rehab transitions back home. For families who require impeccable cleanliness, pristine modern amenities, and ironclad day-to-day safety, alternatives should be considered. In practice, Fouraker Hills can deliver meaningful, compassionate care in a setting that invites oversight and clear expectations, but it is not the choice for those unwilling to scrutinize governance, maintenance, and infection-control practices over time.

The strongest and most consistent positives lie with the people delivering care. Reviewers applaud friendly, compassionate front-line staff, nurses, CNAs, and therapists, who create a welcoming, family-like atmosphere. The admissions team, with particular praise for Miss Val, is noted for accessibility and genuine investment in getting residents placed and settled. Therapy teams, physical and occupational, are repeatedly described as attentive and effective, driving observable progress in mobility and daily function. Cleanliness and a generally pleasant, supportive milieu surface in many visits, reinforcing the sense that, when residents see a caregiver’s face and hear a kind word, the day-to-day experience can feel hopeful. In short, the core asset is the care team’s warmth, competence, and willingness to engage families.

Yet the facility is haunted by a substantive and recurring set of serious concerns. A sizeable portion of reviews describe pervasive maintenance and hygiene failures, roaches, strong odors, and rooms that feel neglected or poorly cleaned. Reports of bedsores, delays in responding to call bells, and inconsistent attention to basic needs paint a troubling picture of day-to-day safety and comfort. Administrative and communication problems are a common thread: missed calls, inconsistent information, and accusations of misrepresentation or insurance-milking, which erode trust when families are navigating complex care decisions. Some families recount missed medical evaluations, delayed therapy, and inconsistent adherence to patient rights, all of which are red flags for long-term safety and quality. Taken together, the most troubling theme is that safety and basic upkeep appear uneven across shifts and days.

These contrasting forces, strong personal care on one hand and systemic deficiencies on the other, create a difficult balance. The therapeutic and social benefits can offset only so much when environmental and governance issues persist. For families focusing on rehab in the near term, dedicated staff and engaged therapy can yield tangible progress and a sense of reassurance. However, the omnipresent questions about odor, pest control, cleanliness, and administrative reliability temper optimism and complicate decisions about longer stays. If the facility can sustain high-quality care while closing the gaps in sanitation, maintenance, and oversight, it could become a credible choice for extended rehab or even longer-term placement. Until then, the gains from therapy must contend with ongoing, concrete concerns about living conditions and governance.

For families evaluating this community, a disciplined, evidence-based tour is essential. Demand multiple shift observations to see whether call bells are answered promptly and whether assistance is consistently available. Inspect rooms and bathrooms for cleanliness, odors, and functional equipment; verify supplies like soaps, towels, and wipes, and check the condition of beds and mobility aids. Request to review recent logs on response times, wound care, pain management, and medication administration, and press for a concrete, measurable plan for PT/OT with defined milestones. Probe maintenance and pest-control records, cleaning schedules, and the facility’s process for addressing family concerns. Inquire about security and sign-in protocols, ensuring that residents remain protected from unauthorized access. Speak directly with current residents and families about day-to-day life to gauge whether the warmth seen in marketing is consistently mirrored in practice.

The bottom line is pragmatic and nuanced. The staff’s dedication and the therapy teams can make a real difference, offering meaningful progress and a compassionate atmosphere that families will value, on the days when everything is functioning smoothly. However, the breadth and persistence of cleanliness, safety, and governance issues documented across reviews are not trivial. For families with a low tolerance for odors, neglect rumors, or inconsistent communication, and for those needing reliable, ongoing oversight, alternatives with steadier reputations for infection control, maintenance, and administrative transparency are worth prioritizing. If the decision is to proceed with this community, it should be treated as a tightly supervised, potentially transitional placement: expect active family involvement, insist on clear care plans, and prepare to pivot quickly if conditions fail to improve. In the Jacksonville area, other facilities may offer comparable rehab options with stronger day-to-day reliability and fewer red flags, and those choices deserve deliberate, decisive consideration when long-term placement is the goal.

Pharmacies

• Walgreens (0.1 miles)
• Winn-Dixie (0.3 miles)
• Walgreens (1.1 miles)
• Walmart Pharmacy (1.6 miles)
• CVS Pharmacy (2.2 miles)
• Winn-Dixie (3 miles)
• Walgreens (3 miles)

Restaurants

• Whataburger (0.6 miles)
• Golden Corral (1.1 miles)
• Burger King (1.9 miles)
• Hardee's (2.3 miles)
• Waffle House (3 miles)
• McDonald's (3 miles)
• Taco Bell (3.3 miles)

Physicians

• First Coast Primary Care (1.4 miles)
• Jacksonville Heights Clinic (3 miles)
• Akumin (3.7 miles)
• Florida Retina Institute (5.5 miles)
• Southeast Orthopedic Specialists (5.6 miles)
• Jacksonville Pediatrics (5.6 miles)
• Hortencia Espino, MD (5.9 miles)

Places of Worship

• West Jacksonville Baptist Church (2.5 miles)
• Westside Family Worship Center (3.6 miles)
• Riverside United Church of Christ (5.1 miles)
• Allen Chapel Ame Church (6.7 miles)

Cafes

• Starbucks (3.7 miles)
• Metro Diner (3.8 miles)
• Panera Bread (3.9 miles)
• Casbah Cafe (4.7 miles)
• European Street Cafe (5.4 miles)
• Starbucks (7.2 miles)
• European Street Cafe (7.4 miles)

Parks

• Cortez Park (4.7 miles)
• Adams Park (4.8 miles)
• Riverfront Park (7.4 miles)

Hospitals

• Ascension St Vincent's Riverside (5.6 miles)
• Childrens Medical Services (7.7 miles)
• UF Health Jacksonville Towers (8.1 miles)
• UF Health of Jacksonville (8.1 miles)

Transportation

• Flightstar Aircraft Services (7.1 miles)

Theaters

• AMC Orange Park 24 (7.8 miles)