8495 Normandy Boulevard, Jacksonville, FL 32221
For more information about senior living options: (844) 490-3973
The dedication and professionalism demonstrated by the Director of Nursing, Brenda Chang, administrator Tray Mabry and the entire nursing team have been truly remarkable. The hands-on opportunities and the guidance provided by your staff have been invaluable in shaping our students' clinical skills. The level of support and mentorship they received has significantly contributed to their development as compassionate and competent future nurses. The administrator is top notch. There's integrity and humanity at the top, and that's the type of thing that trickles down and makes a place constantly better than it was before. The staff at this facility are all kind and caring and it starts at the top! Therapy is top notch! The people were really friendly at Heartland Health Care Center. Their rooms are nice and clean. It has a friendly atmosphere, and it is very clean as well. They have very helpful assistants.
The staff deliver horrible customer service, questionable practices, and inappropriate interactions. Residents are ignored and doctors' orders are not followed. There are no locked drawers and belongings are rummaged through. The facility has a strong urine odor and needs cleaning. The place is nasty. Rude staff hang up on family members seeking help. This is the most horrible nursing home in Jacksonville; patients and families are ignored. Nurses left a patient without medications overnight, leading to a stroke.Heartland Health Care Center Jacksonville is best suited for families pursuing post-acute rehab where the focus is on active therapy and a visibly engaged leadership team, and where vigilant oversight by families is part of the care plan. This community can deliver meaningful rehabilitation when therapy teams are strong and the administration remains involved, but it is not a fit for those seeking a reliably flawless everyday care experience without ongoing monitoring. Those needing long-term comfort with predictable daily caregiving should be prepared to explore alternatives, because consistency and safety culture appear uneven in the reviews.
On the plus side, several accounts spotlight robust rehabilitation and therapy quality. The best testimony comes from residents and families who benefited from attentive therapy staff and a DOR who seem to elevate the rehab process. Positive notes frequently point to a hands-on administrator who is present and who prioritizes patient progress, along with therapy teams that consistently deliver skilled rehab. Reviews also highlight clean, hospital-like rooms and a generally welcoming atmosphere when the care staff are at their best, with some staff members remembered for genuine dedication.
Yet the most persistent and troubling themes revolve around safety, communication, and basic daily care. Reviewers describe busy desks and delayed responses, with residents hollering for help and families reporting missed doctor orders or lapses in routine care. There are vivid accusations of mismanagement, medication handling problems, and even instances of a patient being left unattended or not informed about changes in condition. Hygiene concerns surface as well - odor issues, unsanitary conditions, and rooms that feel neglected at times. Personal belongings and medications occasionally vanish or are mishandled, generating real stress for families.
The challenge, in practical terms, is whether the touted rehab strengths can meaningfully offset the frequent safety and service gaps. For short-term rehab, a capable therapy program paired with a responsive administrator can yield genuine recovery milestones and a safe discharge plan, provided families stay actively involved and insist on transparent communication. However, long-term residents face a higher risk: sustained under-response to calls, potential medication mismanagement, and inconsistent daily care can erode trust and safety over time. In short, the pros can compensate when care is well-managed and monitored, but the cons carry enough weight to derail a confident ongoing stay.
Families evaluating Heartland should insist on a thorough, hands-on tour focused on staffing patterns, response times, and the daily routines that affect comfort and safety. Ask to meet the director of nursing and the administrator, review current care plans, and request recent independent survey results or state inspections. Probe about weekend coverage, medication administration protocols, and how communication with families is handled for urgent changes. Clarify room conditions, housekeeping schedules, and the policy on personal belongings and locked drawers. A clear, documented plan for monitoring progress and addressing concerns will separate facilities with genuine safety culture from those where lapses recur.
Heartland Health Care Center Jacksonville offers real rehabilitation value when therapy and leadership are active, but the weight of reported safety and care concerns cannot be ignored. It is a reasonable choice for families who are prepared to oversee care closely and prioritize rehab outcomes, especially if they can verify consistent staffing and responsive communication. For those who cannot tolerate repeated lapses in daily care, hygiene, or safety, or who require a longer-term, consistently well-managed environment, exploring alternatives with stronger safety records and steadier day-to-day reliability is strongly advised. The decision hinges on the willingness to supervise care actively and the priority placed on rehab progress versus predictable daily safety.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Jacksonville International (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center Jacksonville is an assisted living community located in Jacksonville, FL. Our community offers a range of amenities to ensure the comfort and well-being of our residents.
For the convenience of our residents, we provide on-site beauty salon services, as well as cable or satellite TV in each apartment. Transportation is easily accessible with community-operated transportation and transportation arrangements for non-medical purposes and doctors' appointments.
Our computer center allows residents to stay connected with their loved ones, while our fitness room and wellness center promote physical well-being. Residents can enjoy their meals in our spacious dining room with restaurant-style dining or take advantage of our meal preparation and service if they require special dietary restrictions.
Our fully furnished apartments offer private bathrooms and kitchenettes for added convenience. Housekeeping services are provided to ensure a clean and comfortable living environment.
Residents have access to various recreational activities within our community. They can relax in the gaming room or small library, enjoy time in the garden or outdoor spaces, or participate in resident-run activities alongside scheduled daily activities and planned day trips.
We understand the importance of care services for our residents' overall well-being. Our dedicated staff is available 24/7, providing assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and a mental wellness program to support the emotional health of our residents.
In terms of nearby amenities, Heartland Health Care Center Jacksonville is conveniently located near cafes, pharmacies, physicians' offices, restaurants, and places of worship.
At Heartland Health Care Center Jacksonville, we strive to create a warm and welcoming environment where our residents can maintain their independence while receiving personalized care and support.
Heartland Health Care Center Jacksonville is located at 8495 Normandy Boulevard, Jacksonville, FL 32221 in Duval County, Florida
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California's Form 602A: An In-Depth Examination of Senior Care Assessment
California's Form 602A is a vital tool for evaluating the health needs of seniors seeking residential care, detailing their medical conditions and daily living requirements to ensure proper service alignment. This standardized form enhances communication among physicians, families, and facilities, serving as a regulatory measure for admissions and ongoing care while adapting to changing healthcare practices.
Comprehensive Look at Senior Blood Pressure Charts: Normal and Elevated Levels by Age
The overview of blood pressure management for seniors emphasizes the importance of monitoring and interpreting blood pressure readings, noting that normal ranges can vary due to age-related factors and individual health conditions. It highlights tailored guidelines for systolic and diastolic levels, the necessity of early detection and consistent management to prevent serious health complications, and advocates for personalized care strategies that incorporate lifestyle changes and medication adherence.
Top Canine Companions for Older Adults
Dogs can greatly improve the lives of older adults by offering emotional support and encouraging physical activity, with factors such as size, temperament, and grooming needs being crucial in selecting a suitable breed. Senior dogs often make ideal companions for this demographic, promoting social connections and requiring care routines that align with seniors' capabilities.
