Information last verified:
8495 Normandy Boulevard, Jacksonville, FL 32221
For more information about senior living options: (844) 490-3973
The nursing director, the administrator, and the entire nursing team are described as truly remarkable for their dedication and professionalism. The staff are kind and caring, and the administrator actively leads with trust and responsibility. Vivo Normandy Rehab is praised for the leadership’s love and care, creating a culture of integrity and humanity. Patrina, the activity director, is celebrated for creative, engaging programs and her warm, compassionate attitude that fosters community. The Vivo Normandy rehab team is described as incredibly compassionate and highly educated, with top-notch therapy and patient-centered care. Heartland Health Care Center is noted for friendly staff, clean rooms, and a welcoming atmosphere with helpful assistants. Families report that the facility is welcoming and professional during residents’ stays, with nursing and rehab staff delivering excellent care. The administrator is described positively, noted as approachable and caring.
The facility is horrible and filthy, with foul odors and dirty rooms. The staff are loud and unprofessional at night. Residents are mistreated and neglected, with missed medications and unresponsive call bells. A relative’s mother reportedly died in their care after mistreatment was documented and not addressed. The place is a crappy facility where basic hygiene, including baths, is neglected. A nurse was accused of lying about medication and staff failed to monitor patients. A random patient entered a resident’s room and call bells went unanswered. The facility reeked of urine and was not cleaned properly. The building had bugs and the walls were dirty. Families felt ignored due to rude staff and questionable practices.Heartland Health Care Center Jacksonville is best suited for families that need a nearby rehab-focused option and are prepared to take an active, hands-on role in oversight. In practice, the center can serve on a tight timeline when a loved one requires short-term rehabilitation close to home and the family can manage coordination of meds, daily routines, and timely communication with staff. It is not a fit for those who demand consistently impeccable cleanliness, uniformly responsive caregivers, and fall-prevention or medication-management systems that operate without questions. For families prioritizing pristine conditions and highly proactive, reliably attentive care, alternatives should be explored.
The volume and tenor of reviews raise serious concerns about everyday safety and quality of life. Repeated complaints center on dirty rooms and bathrooms, persistent odors, and overall cleanliness that falls well short of expectations for a medical setting. Reports of loud, unprofessional staffing on night shifts, missed call-bell responses, and insufficient house cleaning paint a picture of a facility where basic comfort and safety are not guaranteed. Several families described lapses in medication management or communication about treatments, and some witnessed or survived episodes that left them questioning whether residents were being monitored effectively. Taken together, these issues create an environment where trust in routine operations must be earned anew with every visit.
Yet the facility does generate pockets of genuine competence and care. A number of reviewers point to engaged leadership and a dedicated therapy team, with praise directed at the administrator and director of nursing for their hands-on involvement and for keeping patients’ needs in focus. Rehab staff, when working with certain residents, are described as capable and collaborative, delivering real progress and clear guidance. A small-town feel in the halls, staff greeting residents by name and a generally approachable demeanor at times, appears more than superficial in some accounts. Where these elements are present, they offer a counterpoint to the harsher assessments and demonstrate that competent, compassionate care can exist within the same building.
The key pros, personalized attention in a compact setting, a visible leadership presence, and a rehab-focused program with engaged therapists, do have practical value if balanced by strict oversight and proactive family involvement. When management is accessible and therapy staff are consistent, residents can experience meaningful rehab and timely problem-solving. The more favorable notes often hinge on proactive staff who listen, explain plans, and coordinate with families, suggesting that the center can deliver real gains under the right conditions. In other words, the positive attributes can offset some fragility in day-to-day operations, but only to the extent that families are willing to intervene and demand accountability.
However, the weight of negative experiences cannot be dismissed. The most compelling reason to consider alternatives is risk: common threads of neglect, poor sanitation, and delayed responses raise red flags for anyone evaluating long-term safety versus rehabilitation needs. For residents who require meticulous medical surveillance, consistent housekeeping, and immediate escalation of concerns, this facility’s inconsistencies are not easily tolerated. Prospective families should weigh whether a few standout staff experiences can outweigh frequent lapses in basic care and whether the environment affords reliable, day-to-day security and comfort. If safety and dependable execution are paramount, exploring other options is prudent.
For families choosing to proceed here, a disciplined approach is essential. Schedule a tour and insist on meeting the DON and a few direct-care leaders to probe staffing patterns, turnover, and how med administration and pain management are actually handled. Request a candid recent survey or state inspection report and ask specifically about recent falls, infection control, and medication errors. During visits, test responsiveness by using call bells, observe housekeeping routines, and note whether resident rooms, bathrooms, and common areas are consistently clean. Bring a trusted advocate who can attend care conferences, review care plans, and push for timely updates on a loved one’s progress. These steps, frank conversations, documentation, and ongoing oversight, are non-negotiable when the decision hinges on whether a center can deliver reliable rehab plus safe daily care.
In the end, Heartland Health Care Center Jacksonville offers a mixed proposition: potential for solid rehab outcomes in a small, caregiver-accessible setting, tempered by frequent reports of cleanliness, communication, and safety shortcomings. For families willing to engage actively, insist on transparency, and monitor care closely, the center can be a workable option, particularly if proximity is a decisive factor. For those whose priorities center on immediate safety, hygienic standards, and consistently responsive staff, it is wise to widen the search and compare facilities with stronger reputations in those critical areas. Making the right call will hinge on a concrete assessment of whether rehab goals can be achieved without sacrificing the daily, lived experience of dignity, comfort, and reliable care.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Jacksonville International (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center Jacksonville is an assisted living community located in Jacksonville, FL. Our community offers a range of amenities to ensure the comfort and well-being of our residents.
For the convenience of our residents, we provide on-site beauty salon services, as well as cable or satellite TV in each apartment. Transportation is easily accessible with community-operated transportation and transportation arrangements for non-medical purposes and doctors' appointments.
Our computer center allows residents to stay connected with their loved ones, while our fitness room and wellness center promote physical well-being. Residents can enjoy their meals in our spacious dining room with restaurant-style dining or take advantage of our meal preparation and service if they require special dietary restrictions.
Our fully furnished apartments offer private bathrooms and kitchenettes for added convenience. Housekeeping services are provided to ensure a clean and comfortable living environment.
Residents have access to various recreational activities within our community. They can relax in the gaming room or small library, enjoy time in the garden or outdoor spaces, or participate in resident-run activities alongside scheduled daily activities and planned day trips.
We understand the importance of care services for our residents' overall well-being. Our dedicated staff is available 24/7, providing assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and a mental wellness program to support the emotional health of our residents.
In terms of nearby amenities, Heartland Health Care Center Jacksonville is conveniently located near cafes, pharmacies, physicians' offices, restaurants, and places of worship.
At Heartland Health Care Center Jacksonville, we strive to create a warm and welcoming environment where our residents can maintain their independence while receiving personalized care and support.
Heartland Health Care Center Jacksonville is located at 8495 Normandy Boulevard, Jacksonville, FL 32221 in Duval County, Florida
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