Heartland Health Care Center Jacksonville is a nursing home community in Jacksonville, FL.
Information last verified:
8495 Normandy Boulevard, Jacksonville, FL 32221
For more information about senior living options: (866) 208-4318
2.7 from 57 reviews
5 stars
22
4 stars
3
3 stars
0
2 stars
1
1 stars
31
Overall Review of Heartland Health Care Center Jacksonville
caveat5 reviews mention this
Cleanliness issues come up often
Some residents and families report strong cleanliness and odor problems.
A recurring concern is the condition of the facility, including complaints about an unpleasant smell and overall cleanliness. Multiple reviewers describe dirty rooms or inadequate room upkeep, and one mentions visible issues in patient rooms. There are also a few comments that the facility is kept clean, but the negative cleanliness experiences are frequent enough to matter when weighing fit.
caveat6 reviews mention this
Care communication needs improvement
Several reviews describe trouble getting timely help.
Some reviewers report that staff did not respond when families or patients tried to reach them, including issues with phone access and call bells. Others describe patients needing help while staff were gathered at the desk, or being left without adequate follow-up after falls. Taken together, communication and responsiveness show up as a consistent concern alongside more favorable experiences from other families.
common10 reviews mention this
Staff kindness is a bright spot
Many reviewers describe staff who are kind and attentive.
A number of residents and families highlight staff as caring, welcoming, and quick to help when needs come up. Several reviews also mention supportive leadership and teams that create a professional, personal environment. Even with widespread complaints in other reviews, these positive staff impressions are repeatedly stated by different families.
caveat4 reviews mention this
Food quality and diet concerns
Food quality and special-diet accuracy are questioned in reviews.
Some reviewers report meals arriving cold or food that did not match expectations. There are also specific concerns about diet accuracy, including a comment about a brittle diabetic being given a regular diet with added sugar. On-site dining options include restaurant-style dining and diet support, but the reviews show enough gaps around temperature and dietary needs to be worth asking about.
differentiator4 reviews mention this
Rehab and therapy are praised
Several reviews single out therapy for strong support.
Some families describe rehabilitation and therapy staff as professional and helpful during recovery, including hands-on support and guidance that brought comfort to visitors. One reviewer specifically praises therapy staff and overall clinical support during a difficult period. While other reviews raise serious problems with care delivery, positive therapy experiences appear consistently enough to stand out.
common2 reviews mention this
Activities can keep residents engaged
Reviews mention structured activities and resident engagement.
Residents and visitors mention activities as part of the day, including themed or creative programming led by an activity director. Another reviewer notes activities are available for patients who want to join in. This aligns with the community offering scheduled daily activities and day programs.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
California's Form 602A is a vital tool for evaluating the health needs of seniors seeking residential care, detailing their medical conditions and daily living requirements to ensure proper service alignment. This standardized form enhances communication among physicians, families, and facilities, serving as a regulatory measure for admissions and ongoing care while adapting to changing healthcare practices.
The overview of blood pressure management for seniors emphasizes the importance of monitoring and interpreting blood pressure readings, noting that normal ranges can vary due to age-related factors and individual health conditions. It highlights tailored guidelines for systolic and diastolic levels, the necessity of early detection and consistent management to prevent serious health complications, and advocates for personalized care strategies that incorporate lifestyle changes and medication adherence.
Dogs can greatly improve the lives of older adults by offering emotional support and encouraging physical activity, with factors such as size, temperament, and grooming needs being crucial in selecting a suitable breed. Senior dogs often make ideal companions for this demographic, promoting social connections and requiring care routines that align with seniors' capabilities.
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120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Jacksonville International (15 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Small, well-furnished facility offering multiple care options with meals, housekeeping, medical coordination, and transportation.
California's Form 602A: An In-Depth Examination of Senior Care Assessment
Comprehensive Look at Senior Blood Pressure Charts: Normal and Elevated Levels by Age
Top Canine Companions for Older Adults