Haines City Health Care Ctr

Pros

• The staff were very friendly and compassionate.
• The facility was clean, comfortable, and well maintained.
• The staff spoke Spanish and provided 24/7 guidance and support.
• The therapy program was excellent, structured, and focused on recovery.
• Jessica the nurse was gracious, checking in daily with coffee and a smile.
• The food was delivered hot and presented beautifully.
• The environment was welcoming, with attentive and professional care.
• The staff consistently treated patients with care and respect, with many smiles.
• The facility and its staff are highly recommended for quality rehab and nursing care.
• Cici was amazing and helped maintain visual contact while coordinating everything with care.

Cons

• They were moved to another facility where the care was described as horrible.
• The rooms lacked bathtubs; residents were bathed only twice a week and medications were not given on time.
• A hidden camera allegedly showed neglect and the staff failed to report a fall.
• The place was filthy, with a urine smell; toilets were clogged and residents were told not to flush.
• The food portions were described as excessive and comparable to a concentration camp.
• The patient did not receive showers or bathing assistance; staff did not respond to call bells and often did not dispense medications.
• There were no ID bands to identify patients, causing confusion and risk.
• Families felt they could not trust the facility and warned others against placing loved ones there due to neglect and safety concerns.

Review

The collection of reviews presents a facility that elicits a strikingly wide range of experiences. On one hand, many families describe a clean, well-kept environment with compassionate, attentive staff and meaningful progress in rehabilitation. They notice warmth in interactions, fresh and presentable rooms, and a sense that their loved ones were being cared for with genuine concern. In several accounts, the staff are described as friendly, helpful, and patient, with particular appreciation for Spanish-speaking staff who could communicate around the clock and explain procedures. Some reviewers even point to specific staff members who stood out for their kindness and dedication, such as a nurse who checked in daily with a smile, or a team member who helped ensure a smooth transition through discharge. In these voices, the facility shines as a place where patients feel supported, meals were well-prepared, and therapy programs were structured and proactive, helping residents regain independence and dignity.

Within the positive narratives, families repeatedly note the importance of the environment itself. Cleanliness and organization are highlighted as constants, with many visitors expressing that the facility appeared well-maintained, inviting, and orderly. The therapy departments are praised for their approach, with reviewers detailing attentive care planning, the provision of assistive devices when needed, and clear progress toward recovery goals. Some families emphasize the emotional comfort of being able to visit and see their loved ones in a setting that feels safe and respectful, where staff were described as attentive to calls for assistance and quick to respond when a patient needed help. Several comments even suggest they would choose the facility again, underscoring a sense of trust in the quality of care when the experience went well.

Yet alongside these affirmations, a substantial portion of the feedback swings to harsh caution and serious concern. A number of reviews recount experiences that paint the facility in a starkly negative light, focusing on lapses in basic care and safety. Complaints include rooms and common areas that were not clean, odors such as urine lingering in the environment, and facilities that seemed poorly maintained. Some reviewers describe blocked toilets, plumbing issues, and a sense that patients were not being bathed regularly or assisted with essential daily needs. The absence of timely medications, delays in administering treatments, and a lack of appropriate monitoring for patients - especially those who are bedridden or at risk of falls - are repeatedly cited as grave concerns. In extreme cases, reviewers report falls without timely assistance, miscommunications about treatment plans, and discharge delays that left families frustrated and worried.

Several accounts stand out for their severity and specificity. One reviewer relates a troubling sequence in which a mother recovering in rehab was moved to another location where the care allegedly deteriorated - medication timing was missed, baths were infrequent, food and general treatment quality declined, and there were accusations of a hidden camera and a fall that went unaddressed. The reviewer asserts that the situation culminated in intensive care admission and death, accompanied by claims of misinformation about the patient's condition and treatment. Another reviewer describes a spouse who was in the facility briefly before being taken out due to neglect, including not receiving medications, lack of a shower, and a history of skin issues or sores. These stark reports emphasize how quickly concerns about care can escalate and how vital it is for families to have reliable, transparent communication and oversight.

Within the mixed experiences, some reviewers acknowledge areas for improvement that do not negate the positive moments. There are mentions of aging facilities that could benefit from updates, a desire for more comfortable seating in dining areas for visitors, and general calls for better staff engagement with families - such as asking what the family needs or ensuring consistent follow-through on discharge planning. Others recount subtle but meaningful compliments: patients were clean upon return, therapy teams were proactive about arranging the right devices for safe discharge, and individual caregivers went above and beyond in small but impactful ways. A recurring thread here is that when staff are present, approachable, and responsive, families feel reassured; when communication falters or basic care routines slip, concerns quickly rise to the surface.

Overall, the consensus suggests a facility with significant potential, capable of delivering high-quality care in many circumstances, but also with notable variability in outcomes depending on the team and the day. Cleanliness, compassionate demeanor, and effective rehabilitation programs are common strengths cited by supporters. At the same time, several reviews raise alarms about medication management, timely care, daily living assistance, and patient safety. Those weighing this facility should consider both orientations: visit to observe the environment firsthand, ask pointed questions about medication schedules and nurse availability, request a clear care plan for any loved one, and seek assurance about how incidents are reported and addressed. For some families, the positives may provide reassurance; for others, the concerns highlighted here signal the need for careful due diligence and vigilant oversight.

This part of Haines City, Florida is a bustling and convenient area with a variety of amenities nearby. There are several reputable hospitals in close proximity, ensuring quality medical care is easily accessible. In addition, there are numerous dining options ranging from fast food to sit-down restaurants, providing a range of choices for every palate. Pharmacies are also conveniently located for medication needs. For recreational activities, Lake Eva Park offers a tranquil outdoor space for relaxation and exercise. Multiple places of worship are available for spiritual nourishment and community engagement. Overall, this area provides a mix of healthcare services, dining options, and places of worship that would be beneficial for seniors looking to live in a vibrant community with easy access to essential services.

Hospitals

• Heart of Florida Regional Medical Center (0.3 miles)
• Heart of Florida Regional Medical Center (5.7 miles)
• Mpn Medical Center Dundee (5.7 miles)
• Day Surgery Center (6.7 miles)
• Caring Hands Residence (7.6 miles)
• Nierman Stephen Winter Haven Hospital Winter Haven (8.1 miles)
• Winter Haven Hospital Occupational Health (8.2 miles)

Parks

• Lake Eva Park (0.4 miles)

Physicians

• A T Radiology Pa Open Mri (0.6 miles)
• Railroad Park Pediatrics (0.7 miles)
• At Radiology Pa (0.7 miles)
• First Family Medical Center (1 miles)
• Mid Florida Health Center (1.9 miles)
• Heartland Regional Cancer Center (3 miles)
• Center For Retina and Macular Disease (3.1 miles)

Restaurants

• McDonald's (0.9 miles)
• R-Place Eatery (1.5 miles)
• Manny's Original Chophouse (1.5 miles)
• Wendy's (1.5 miles)
• Zaxby's (1.7 miles)
• Arby's (1.8 miles)
• Taco Bell (1.9 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• Winn-Dixie (1.9 miles)
• Walmart Pharmacy (2 miles)
• HC Pharmacy (2.1 miles)
• CVS Pharmacy (5.5 miles)
• Walgreens (5.6 miles)

Cafes

• Davenport Diner (6 miles)
• Baking Donuts Plus (8.3 miles)
• Starbucks (8.4 miles)

Places of Worship

• The Rock of Winter Haven (6.2 miles)
• Winter Haven Worship Center (6.6 miles)
• First Missionary Baptist Church (7.7 miles)
• Beymer Memorial United Methodist Church (8.5 miles)